IBM Robotic Process Automation

IBM Robotic Process Automation

Customer Verified
Score 8.8 out of 10
IBM Robotic Process Automation

Overview

What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.
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Recent Reviews

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How IBM Robotic Process Automation Differs From Its Competitors

Chatbot Functionality

Across different platforms such as WebUI, Apps and messaging, we have integrated the Chatbots to handle the customers across different teams. This has helped reduce a great amount of time in customer-centric tasks. The timed response has helped us in generating a trustworthiness in customers …
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Verified User
Paraprofessional

Amount of Time Saved

Approximately 20-25% of time consumed in repetitive tasks such as reporting, running jobs with no human error, has been saved with the help of IBM RPA. If coupled with the task of customer-facing communication with automation tasks, we have been able to save more than 30% of work-hours across …
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Verified User
Paraprofessional

Chatbot Functionality

I liked the functionality of the bot chat and is suitable for every department when dealing with many business issues. It was easy to implement an out of the box, it's an excellent RPA that requires minimal coding effor. And reporting tool and you can run more than one bot on the same machine
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Verified User
Analyst

Amount of Time Saved

We did not make an exact measurement of hours saved with the automation itself, but we noticed that with the reduction of human errors, we were able to better occupy time with other activities and even extract the maximum that this tool offers. For us it was excellent value for money, it reduced …
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Verified User
Analyst

Chatbot Functionality

Slack and Microsoft Teams is one of the seamless integrations with IBM RPA we've been able to achieve. This boost collaboration and communication especially for the remote teams.
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Amount of Time Saved

By allowing the bots do all the manual and repetitive tasks we've been able to reduce human errors and save a lot of our working hours and cut cost of operations.
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Amount of Time Saved

It almost saved half of the work time around 3-4 hours overall on day to day basis. The system has decreased possible human errors while running important works and even take care of other activities without compromising the quality of their work which has increased the efficiency and quality of …
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Verified User
Engineer

Chatbot Functionality

As a user, Chatbots can be integrated with a third-party messaging platform to allow seamless communication with customers. This allows for easy and convenient communication with customers. Customers are able to interact with the Chatbots easily. It also helps our organization expand and connect …
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Amount of Time Saved

The amount of time saved by implementing IBM Robotic Process Automation depends on the specific use case and implementation of the organization. The average time a healthcare provider uses to automate the process of verifying patients' insurance coverage has been reduced from 3 days to just a few …
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Chatbot Functionality

We have implemented the IBM Robotic Process Automation chatbots on our website to define the current maturity level of companies in terms of Industry 4.0 and Digital Transformation. The experience is inexplicable: the integration with third-party frameworks and tools such as React JS and GraphQL …
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Amount of Time Saved

We have significantly decreased the level of bureaucracy and the manual entrance of data points by employees. Moreover, we have implemented the automatic presence checker of employees at work which has reduced the manual labor by 3 hours each day. In overall terms, we have saved for about 20 hours …
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Chatbot Functionality

The chatsbots integration process is fast and easy to configure. Chatbots have allowed us to improve the customer's experience in the use of our communication channels, generating a very effective and pleasant interaction and exchanging optimal information.
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Amount of Time Saved

The use of this platform has allowed employees to simplify their workload, with a significant decrease in repetitive tasks. This generates significant time savings for employees to invest in more strategic and creative tasks.
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Chatbot Functionality

Our operations have become more efficient as we've added more bots to the mix. Since no one is in charge of duties that require an immediate reaction and have a huge margin for error, errors have significantly decreased. In this approach, a portion of my team is left in charge of handling …
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Verified User
Administrator

Amount of Time Saved

It is mostly used for internal procedures and web automation, and we can see that it has greatly decreased the amount of human work required and given us the freedom to investigate new areas in which we might shine. By putting less effort into repeated manual operations, we were able to save a lot …
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Verified User
Administrator

Chatbot Functionality

It seamless Integrates with our existing tools and mostly top-notch messaging tools like Zoom and Slack. Improves our communication and collaboration as well as project management.
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Chatbot Functionality

This statement is true in my experience. IBM RPA chatbots are designed to easily integrate with multiple messaging platforms such as Facebook Messenger, Slack, Microsoft Teams and more. This allows businesses to use the chatbots on the platform that is more convenient for their customers and …
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Amount of Time Saved

The way it does its job we treat it as an employee. So we have a timer set for the tasks it performs and I remember seeing it clocked more than 85 hours in that week. So I would say it saves for at-least 2 employees worth of time in our particular setting. I have read that it saves more than that …
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Amount of Time Saved

By automating all manual and repetitive and time-consuming tasks as a results we've been able to cut down cost of operations and save time by 70%. Increase our productivity immensely.
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Chatbot Functionality

It was really a good choice to integrate IBM RPA with other third party messaging platform like zapier. It helps in messaging automations more efficiently. In addition it is easy to set up, use, and distribute. It saves lot of time by managing the automated workflow more efficiently without any …
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Amount of Time Saved

I love how it's enabled us to minimize risk and human mistakes while reducing human efforts too. I like how IBM is also assisting us with different use-cases automation to help us implement the solution for our clients. I trust this RPA which is very useful and efficient to save our management …
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Chatbot Functionality

These chatbots have been specially designed to meet the needs of business people. The chatbots' AI is incredible. They can learn more and gather information to enhance the process for which it is intended. Additionally, it was simple to implement and understand, and the product support was helpful …
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Verified User
Executive

Amount of Time Saved

Processes that are tedious and repetitive can be completed without mistake while requiring little human involvement. This program was designed to speed up time-consuming everyday chores for professionals. It is a strong and adaptable tool that can automate a variety of time-consuming and tiresome …
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Verified User
Executive

Chatbot Functionality

As I said earlier, our current license is just being used to automate tasks within our finance department, but in the near future we shall be using the software to automate tasks in other areas of our company. As for now I have no experience integrating it with third party messaging platforms.
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Amount of Time Saved

It saves me over 15 hours a week. Considering the tasks I handle in data entry, it saves me a significant amount of time as compared to doing it manually, and at the same time it is highly efficient. And as the level of its adoption in our company gradually increases, we a bound to save even more …
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Chatbot Functionality

It works well on our slack page, and we get to effectively stay in touch clients and prospects. It has also improved our internal communication and collaboration as it helps ensure we have laid all the ideas on the table.
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Verified User
Engineer

Amount of Time Saved

The bots automate repetitive and manual tasks speeding up the internal processes. Since there is minimal human interaction with workflows, less mistakes are made and almost zero time is spent going back and making corrections. With IBM RPA, we get to save close to seventy percent of time on a …
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Verified User
Engineer

Amount of Time Saved

Through automation of all our business processes and repetitive tasks and creating digital robots from which they can learn, imitate and execute business processes easily has saved time and cost.
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Chatbot Functionality

I have not used this functionality, but some of my colleague used it and they seems to love the fact that it only takes few steps to integrate it with any third party messaging platform.
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Verified User
Manager

Amount of Time Saved

Automating repetitive tasks which needs to run daily saved around 2-3 hours daily basis, this comes out to be more than 1 person month per year. Automating reports with analysis saves around 1-2 hours per report, which comes out to be 2 person month per year. Now, we are focusing more towards …
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Verified User
Manager

Chatbot Functionality

IBM Robotic Process Automation is excellent for automating repetitive operations, and it has been a thrilling adventure to create intelligent bots to execute the job in place of human employees. This revolutionary program makes it possible to do everything in record time. Automation of a company's …
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Amount of Time Saved

By eliminating the need for human intervention in routine tasks, it alleviates our worries about wasteful mistakes. The application's ability to interact with different methods stems from the filters it employs so well. If you're looking to streamline tedious company procedures, IBM's Robotic …
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Chatbot Functionality

We have integrated chatbots across various platforms implemented through RPA, has helped to effectively not just better customer experience in terms of communication and redirection of issues but also enhance data collection design. IBM RPA makes it easier to set up and integrate the bots without …
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Verified User
Professional

Amount of Time Saved

In terms of automation, it has saved about 16-18 weekly hours for the team in general, and not just that, the report are now more reliable and delivered in time. This has helped to streamline the process and free up resources for critical work. One with a non-programming background can also work …
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Verified User
Professional

Chatbot Functionality

In my experience, the IBM Robotic Process Automation chatbots are relatively easy to integrate with third-party messaging platforms. The process is fairly straightforward and usually only requires a few steps to get started. Once the integration is complete, the chatbot can be used to communicate …
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Amount of Time Saved

The amount of time saved as a result of implementing IBM Robotic Process Automation will vary depending on the specific use case. However, generally speaking, businesses that have implemented this technology have seen an average of 50% – 80% reduction in manual processing time. This translates to …
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Chatbot Functionality

Multiple chatbot systems integrated with IBM RPA has increased self service process with mutiple stakeholders
Integration with Slack has improved internal efficiencies greatly for internal communications
Bot management has become simple with understanding of metrics
We have deployed IBM RPA to …
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Amount of Time Saved

On an average we are saving 4-6 hours as a result of implementing IBM RPA
For one of the regular fixing work, we have to perform across dozens of internal servers
It has been a reliable platform to increase effectiveness without the involvement of human, thereby moving human resources to more …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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IBM RPA On premises

Platform starter pack, starting at USD 840.00 per month

On Premise
per month

IBM RPA Software as a service (SaaS)

Platform starter pack, starting at USD 840.00 per month

Cloud
per month

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Why RPA (Robotic Process Automation)?
06:40
Demo Overview of IBM Robotic Process Automation (RPA)
04:10
Getting started with IBM RPA Studio
01:50
AI-embedded resilience inside RPA
04:23
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Product Details

What is IBM Robotic Process Automation?

The IBM® Robotic Process Automation offering helps automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable the user to achieve digital transformation.

Typical RPA benefits include the ability to 1) reduce human error, 2) accelerate time to value, 3) increase throughput, and 4) reduce costs. IBM Robotic Process Automation enables workforce augmentation by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response.

In addition, IBM Robotic Process Automation helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features enable users to manage work along with monitoring and reporting capabilities.

Finally, organizations can accelerate time to value by creating, testing and deploying new automation schemes in hours, instead of days or months.

IBM Robotic Process Automation Features

  • Supported: Unattended Bots
  • Supported: Attended Bots
  • Supported: Intelligent Chatbots
  • Supported: Low-code Authoring Tools
  • Supported: Concurrent Bot Execution
  • Supported: Workload Management
  • Supported: Scheduling

IBM Robotic Process Automation Screenshots

Screenshot of IBM Robotic Process Automation Demo: IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Watson Engine in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: IVR Debug in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: HTTP Request in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Knowledge Base Training in IBM RPA Studio

IBM Robotic Process Automation Videos

Why RPA (Robotic Process Automation)?
Demo Overview of IBM Robotic Process Automation (RPA)
Getting started with IBM RPA Studio
AI-embedded resilience inside RPA

IBM Robotic Process Automation Competitors

IBM Robotic Process Automation Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesBrazilian Portuguese, English, French, German, Japanese, Korean, Simplified Chinese, Spanish

IBM Robotic Process Automation Downloadables

Frequently Asked Questions

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

Automation Anywhere, Blue Prism Intelligent RPA, and UiPath Automation Platform are common alternatives for IBM Robotic Process Automation.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of IBM Robotic Process Automation are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

 (194)

Attribute Ratings

Reviews

(1-25 of 105)
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February 03, 2023

IBM - Robotic Process automation- Time saving, error free tool

Verified User
Paraprofessional in Sales
Business Supplies & Equipment Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Return on Investment
  • Much better reporting with automated process, reliable and on-time reports
  • Overall increase in efficiency, automation has helped to save at least 20-25% of time
  • Reduced customer-centric interactions by at least 60% by handling basic issues and conversations through the bots
January 24, 2023

IBM AI- powered RPA accelerate productivity and reduce human errors. Increase safety and efficiency for clients opening accounts.

Rahma Kdaya | TrustRadius Reviewer
Rahma Kdaya
Information Technology Security Engineer
Finastra (Financial Services, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • It's easy to get started using bots to complete tasks quickly.
  • Helps my team to focus on higher value work.
  • Increase efficiency and speed in all our business processes.
January 23, 2023

"Exploring IBM Robotic Process Automation: Use case, impacts, limitations and its ability to integrate with third-party"

Gregory Jones | TrustRadius Reviewer
Gregory Jones
Cyber Security Engineer
Call Copy Inc (Information Technology & Services, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Return on Investment
  • IBM Robotic Process Automation has helped save on cost and time as it is able to automate tasks that are repetitive and routine tasks.
  • IBM Robotic Process Automation has helped us increase productivity. This is because it is able to perform tasks with a high degree of accuracy and speed.
  • It has enhanced compliance as it is able to automate compliance-related tasks. This has helped us improve our reputation.
January 21, 2023

Automate Everything (even your life): IBM RPA

SS
Sabit Shaiholla
Head Research Assistant
Nazarbayev University JSC (Research, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Return on Investment
  • Decreased stall time and increased efficiency of processes (time_now_with_RPA_implemented / time_before_spent_on_process
  • Decreased the level of bureaucracy due to digitalization and automation of business and IT processes, which has a direct impact on the lead time, Time To Market, and ROI
  • All things considered, the total cost of ownership (TCO) transforms into capital expenditure, thereby having a strong positive impact on the balance sheet of the company
January 20, 2023

Highly versatile and easy to use process automation platform

Brent Hanchar | TrustRadius Reviewer
Brent Hanchar
Information Technology Engineer
Appirio (Information Technology & Services, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Return on Investment
  • Saving time and resources, this has freed employees from repetitive tasks so that they can focus on other activities to help improve productivity
  • Positively impacts productivity. It has allowed our employees to generate ideas and focus their efforts on improving the performance of business processes
  • Ensures optimal business operations, because it has the ability to adapt very well to our requirements
January 19, 2023

Best Automation Service

Verified User
Administrator in Information Technology
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Return on Investment
  • Saved us time that we could have spent performing repetitive tasks.
  • It saved us a lot of money that we would have spent on workers for these tasks.
  • Allowed us to focus on the things that really required our attention more than those tasks.
January 15, 2023

IBM RPA automates our business processes to help improve performance and reduce operational costs in all our business processes.

Tiffany Modesto | TrustRadius Reviewer
Tiffany Modesto
Brand Ambassador
Saatchi & Saatchi (Marketing & Advertising, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • Increase our data quality and accuracy. By eliminating all human errors across our business processes.
  • Consistent first-entry accuracy helps our business reach accuracy goals by preventing costly, time-consuming fixes and revisions.
  • Maximize employees productivity.
January 15, 2023

IBM RPA has greatly improved our banking financial processes by automating all our complex and repetitive processes. Amazing AI robots to increase productivity.

Rahma Berrima | TrustRadius Reviewer
Rahma Berrima
Account Manager
Deutsche Bank (Financial Services, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • Excellent AI bots for automating all our banking financial processes.
  • Reduced working hours by 60% and production costs by 65%.
  • Increased productivity by intelligently automating all our clients.
January 14, 2023

Automate made easy.

Azhar Irfan Gull | TrustRadius Reviewer
Azhar Irfan Gull
Senior System Administrator
IT BY DESIGN (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • I don't do the billing in our company but I know that it has saved us a lot of capital
  • One of the main benefits would be a reduction in labor costs. By automating the process of software and patch deployment, an MSP company could reduce the need for manual intervention and thus reduce the need for human labor
  • Additionally, using RPA in this context could lead to increased efficiency in the deployment process. Automation can help to ensure that software and patches are deployed quickly and consistently across all systems, without the need for manual intervention. This can help to reduce the risk of human error, and can lead to faster deployment times and improved system uptime.
January 14, 2023

Top-ranked, easy-to-use RPA tool. Automate routine and time-consuming tasks to eliminate error. Improves productivity and saves time.

Raghav Grewal | TrustRadius Reviewer
Raghav Grewal
Network Engineer
BT (Telecommunications, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • I like the ease of use and certainty in development and we are able to save time and cut down cost by letting the bots do all the hard work faster.
  • Its easy to develop bots and program without the need of inserting codes.
  • I like the seamless integrations with tools like Zooms, Slack improves our projects management and communication.
January 12, 2023

Robo-accounting with IBM Robotic Process Automation

Sandy Roberts | TrustRadius Reviewer
Sandy Roberts
Accountant
Nicole Johnson Real Estates (Real Estate, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Return on Investment
  • It actually lowers our TCO by automating repetitive tasks, such as reducing the need for staff and the associated costs: salaries, benefits, and training.
  • It generally increases our efficiency and productivity across the entire organization
January 09, 2023

IBM RPA best-in-class robotics solution for digital transformation. Helps our business to grow faster and find new automation opportunities.

Mohammed Nooruddin | TrustRadius Reviewer
Mohammed Nooruddin
Senior Quality Assurance Automation Engineer
AT&T (Information Technology & Services, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • Automate all our daily tasks and reduce human errors.
  • Saves time and cut down operational cost.
  • Accelerate our digital transformation for improved productivity.
January 05, 2023

IBM Robotic Process Automation has Improved our Financial Processes, and is Helpful in Automation of Repetitive and Time-Consuming Tasks.

Sharon Tate | TrustRadius Reviewer
Sharon Tate
Information Technology Infrastructure Manager
S&P Global (Financial Services, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • Automate all our time consuming tasks saves time.
  • Eliminates human errors by letting the bots do all the work.
  • I liked that it was easy to learn and without coding it works.
January 05, 2023

Robot Revolution: IBM RPA Automation is the Future of Business!

Hina Siddiqui | TrustRadius Reviewer
Hina Siddiqui
Consultant
Human Capital Consultancy Services (Management Consulting, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Return on Investment
  • IBM RPA has had a significant positive impact on our overall business objectives, with accelerated time to value, lower total cost of ownership, and efficiency increases in the range of 15-20%.
  • By utilizing IBM RPA, we have seen a reduction in costs related to manual processes and an increase in productivity and efficiency. Additionally, the automation of mundane and repetitive tasks has enabled our employees to focus on value-added activities
  • This has resulted in a positive return on investment, with an estimated savings of approximately $250,000.
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