IBM Robotic Process Automation

IBM Robotic Process Automation

Customer Verified
Score 8.8 out of 10
IBM Robotic Process Automation

Overview

What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.
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Recent Reviews

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How IBM Robotic Process Automation Differs From Its Competitors

Chatbot Functionality

Across different platforms such as WebUI, Apps and messaging, we have integrated the Chatbots to handle the customers across different teams. This has helped reduce a great amount of time in customer-centric tasks. The timed response has helped us in generating a trustworthiness in customers …
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Amount of Time Saved

Approximately 20-25% of time consumed in repetitive tasks such as reporting, running jobs with no human error, has been saved with the help of IBM RPA. If coupled with the task of customer-facing communication with automation tasks, we have been able to save more than 30% of work-hours across …
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Chatbot Functionality

I liked the functionality of the bot chat and is suitable for every department when dealing with many business issues. It was easy to implement an out of the box, it's an excellent RPA that requires minimal coding effor. And reporting tool and you can run more than one bot on the same machine
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Amount of Time Saved

We did not make an exact measurement of hours saved with the automation itself, but we noticed that with the reduction of human errors, we were able to better occupy time with other activities and even extract the maximum that this tool offers. For us it was excellent value for money, it reduced …
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Chatbot Functionality

Slack and Microsoft Teams is one of the seamless integrations with IBM RPA we've been able to achieve. This boost collaboration and communication especially for the remote teams.
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Amount of Time Saved

By allowing the bots do all the manual and repetitive tasks we've been able to reduce human errors and save a lot of our working hours and cut cost of operations.
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Amount of Time Saved

It almost saved half of the work time around 3-4 hours overall on day to day basis. The system has decreased possible human errors while running important works and even take care of other activities without compromising the quality of their work which has increased the efficiency and quality of …
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Chatbot Functionality

As a user, Chatbots can be integrated with a third-party messaging platform to allow seamless communication with customers. This allows for easy and convenient communication with customers. Customers are able to interact with the Chatbots easily. It also helps our organization expand and connect …
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Amount of Time Saved

The amount of time saved by implementing IBM Robotic Process Automation depends on the specific use case and implementation of the organization. The average time a healthcare provider uses to automate the process of verifying patients' insurance coverage has been reduced from 3 days to just a few …
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Chatbot Functionality

We have implemented the IBM Robotic Process Automation chatbots on our website to define the current maturity level of companies in terms of Industry 4.0 and Digital Transformation. The experience is inexplicable: the integration with third-party frameworks and tools such as React JS and GraphQL …
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Amount of Time Saved

We have significantly decreased the level of bureaucracy and the manual entrance of data points by employees. Moreover, we have implemented the automatic presence checker of employees at work which has reduced the manual labor by 3 hours each day. In overall terms, we have saved for about 20 hours …
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Chatbot Functionality

The chatsbots integration process is fast and easy to configure. Chatbots have allowed us to improve the customer's experience in the use of our communication channels, generating a very effective and pleasant interaction and exchanging optimal information.
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Amount of Time Saved

The use of this platform has allowed employees to simplify their workload, with a significant decrease in repetitive tasks. This generates significant time savings for employees to invest in more strategic and creative tasks.
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Chatbot Functionality

Our operations have become more efficient as we've added more bots to the mix. Since no one is in charge of duties that require an immediate reaction and have a huge margin for error, errors have significantly decreased. In this approach, a portion of my team is left in charge of handling …
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Amount of Time Saved

It is mostly used for internal procedures and web automation, and we can see that it has greatly decreased the amount of human work required and given us the freedom to investigate new areas in which we might shine. By putting less effort into repeated manual operations, we were able to save a lot …
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Chatbot Functionality

It seamless Integrates with our existing tools and mostly top-notch messaging tools like Zoom and Slack. Improves our communication and collaboration as well as project management.
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Chatbot Functionality

This statement is true in my experience. IBM RPA chatbots are designed to easily integrate with multiple messaging platforms such as Facebook Messenger, Slack, Microsoft Teams and more. This allows businesses to use the chatbots on the platform that is more convenient for their customers and …
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Amount of Time Saved

The way it does its job we treat it as an employee. So we have a timer set for the tasks it performs and I remember seeing it clocked more than 85 hours in that week. So I would say it saves for at-least 2 employees worth of time in our particular setting. I have read that it saves more than that …
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Amount of Time Saved

By automating all manual and repetitive and time-consuming tasks as a results we've been able to cut down cost of operations and save time by 70%. Increase our productivity immensely.
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Chatbot Functionality

It was really a good choice to integrate IBM RPA with other third party messaging platform like zapier. It helps in messaging automations more efficiently. In addition it is easy to set up, use, and distribute. It saves lot of time by managing the automated workflow more efficiently without any …
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Amount of Time Saved

I love how it's enabled us to minimize risk and human mistakes while reducing human efforts too. I like how IBM is also assisting us with different use-cases automation to help us implement the solution for our clients. I trust this RPA which is very useful and efficient to save our management …
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Chatbot Functionality

These chatbots have been specially designed to meet the needs of business people. The chatbots' AI is incredible. They can learn more and gather information to enhance the process for which it is intended. Additionally, it was simple to implement and understand, and the product support was helpful …
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Amount of Time Saved

Processes that are tedious and repetitive can be completed without mistake while requiring little human involvement. This program was designed to speed up time-consuming everyday chores for professionals. It is a strong and adaptable tool that can automate a variety of time-consuming and tiresome …
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Chatbot Functionality

As I said earlier, our current license is just being used to automate tasks within our finance department, but in the near future we shall be using the software to automate tasks in other areas of our company. As for now I have no experience integrating it with third party messaging platforms.
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Amount of Time Saved

It saves me over 15 hours a week. Considering the tasks I handle in data entry, it saves me a significant amount of time as compared to doing it manually, and at the same time it is highly efficient. And as the level of its adoption in our company gradually increases, we a bound to save even more …
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Chatbot Functionality

It works well on our slack page, and we get to effectively stay in touch clients and prospects. It has also improved our internal communication and collaboration as it helps ensure we have laid all the ideas on the table.
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Amount of Time Saved

The bots automate repetitive and manual tasks speeding up the internal processes. Since there is minimal human interaction with workflows, less mistakes are made and almost zero time is spent going back and making corrections. With IBM RPA, we get to save close to seventy percent of time on a …
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Amount of Time Saved

Through automation of all our business processes and repetitive tasks and creating digital robots from which they can learn, imitate and execute business processes easily has saved time and cost.
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Chatbot Functionality

I have not used this functionality, but some of my colleague used it and they seems to love the fact that it only takes few steps to integrate it with any third party messaging platform.
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Amount of Time Saved

Automating repetitive tasks which needs to run daily saved around 2-3 hours daily basis, this comes out to be more than 1 person month per year. Automating reports with analysis saves around 1-2 hours per report, which comes out to be 2 person month per year. Now, we are focusing more towards …
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Chatbot Functionality

IBM Robotic Process Automation is excellent for automating repetitive operations, and it has been a thrilling adventure to create intelligent bots to execute the job in place of human employees. This revolutionary program makes it possible to do everything in record time. Automation of a company's …
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Amount of Time Saved

By eliminating the need for human intervention in routine tasks, it alleviates our worries about wasteful mistakes. The application's ability to interact with different methods stems from the filters it employs so well. If you're looking to streamline tedious company procedures, IBM's Robotic …
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Chatbot Functionality

We have integrated chatbots across various platforms implemented through RPA, has helped to effectively not just better customer experience in terms of communication and redirection of issues but also enhance data collection design. IBM RPA makes it easier to set up and integrate the bots without …
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Amount of Time Saved

In terms of automation, it has saved about 16-18 weekly hours for the team in general, and not just that, the report are now more reliable and delivered in time. This has helped to streamline the process and free up resources for critical work. One with a non-programming background can also work …
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Chatbot Functionality

In my experience, the IBM Robotic Process Automation chatbots are relatively easy to integrate with third-party messaging platforms. The process is fairly straightforward and usually only requires a few steps to get started. Once the integration is complete, the chatbot can be used to communicate …
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Amount of Time Saved

The amount of time saved as a result of implementing IBM Robotic Process Automation will vary depending on the specific use case. However, generally speaking, businesses that have implemented this technology have seen an average of 50% – 80% reduction in manual processing time. This translates to …
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Chatbot Functionality

Multiple chatbot systems integrated with IBM RPA has increased self service process with mutiple stakeholders
Integration with Slack has improved internal efficiencies greatly for internal communications
Bot management has become simple with understanding of metrics
We have deployed IBM RPA to …
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Amount of Time Saved

On an average we are saving 4-6 hours as a result of implementing IBM RPA
For one of the regular fixing work, we have to perform across dozens of internal servers
It has been a reliable platform to increase effectiveness without the involvement of human, thereby moving human resources to more …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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IBM RPA On premises

Platform starter pack, starting at USD 840.00 per month

On Premise
per month

IBM RPA Software as a service (SaaS)

Platform starter pack, starting at USD 840.00 per month

Cloud
per month

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Why RPA (Robotic Process Automation)?
06:40
Demo Overview of IBM Robotic Process Automation (RPA)
04:10
Getting started with IBM RPA Studio
01:50
AI-embedded resilience inside RPA
04:23
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Product Details

What is IBM Robotic Process Automation?

The IBM® Robotic Process Automation offering helps automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable the user to achieve digital transformation.

Typical RPA benefits include the ability to 1) reduce human error, 2) accelerate time to value, 3) increase throughput, and 4) reduce costs. IBM Robotic Process Automation enables workforce augmentation by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response.

In addition, IBM Robotic Process Automation helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features enable users to manage work along with monitoring and reporting capabilities.

Finally, organizations can accelerate time to value by creating, testing and deploying new automation schemes in hours, instead of days or months.

IBM Robotic Process Automation Features

  • Supported: Unattended Bots
  • Supported: Attended Bots
  • Supported: Intelligent Chatbots
  • Supported: Low-code Authoring Tools
  • Supported: Concurrent Bot Execution
  • Supported: Workload Management
  • Supported: Scheduling

IBM Robotic Process Automation Screenshots

Screenshot of IBM Robotic Process Automation Demo: IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Watson Engine in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: IVR Debug in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: HTTP Request in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Knowledge Base Training in IBM RPA Studio

IBM Robotic Process Automation Videos

Why RPA (Robotic Process Automation)?
Demo Overview of IBM Robotic Process Automation (RPA)
Getting started with IBM RPA Studio
AI-embedded resilience inside RPA

IBM Robotic Process Automation Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesBrazilian Portuguese, English, French, German, Japanese, Korean, Simplified Chinese, Spanish

Frequently Asked Questions

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

Automation Anywhere, Blue Prism Intelligent RPA, and UiPath Automation Platform are common alternatives for IBM Robotic Process Automation.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of IBM Robotic Process Automation are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 106)
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Score 8 out of 10
Vetted Review
Verified User
We have integrated IBM RPA in our team to avoid issues in keeping the jobs running and streamlining the process, while we are not in office. With RPA, we created bots to handle basic customer ticketing. This has been a reliable solution to keep the tasks running in the background and reduce human error to a great extent.
Score 10 out of 10
Vetted Review
Verified User
Several times we suffered from the automation of pending/important activities due to human errors when delegating certain undue processes. However, using this IBM Robotic Process Automation tool, we can configure robots to do all the repetitive and critical processes, now much more reliable and without the errors. The device is very easy and intuitive in terms of development. In addition, it has very complete documentation that facilitated the implementation.
Rahma Kdaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have worked with IBM RPA for the past 1 year and I would like to show my gratitude to the IBM community and support team they've been exceptional and so much supportive especially when I was new to this software. The support is indeed second to none made up of professional and highly skilled personnel to help solve all the tough challenges. This is the best automation tool that I have continued to enjoy working with because is a technology that encompasses the use of smarts robots in any process requiring efficiency, consistency and speed. We've been able to use the digital robots to increase our productivity by making sure all the manual and repetitive tasks are carried out by the bots. This has gradually reduced human errors and saved thousands of our working hours and cut cost.
Score 8 out of 10
Vetted Review
Verified User
This is a solution for large organizations, I like it because it works unattended if required, mainly during hours when humans cannot work, in general automation was born to efficiently simplify daily tasks that waste time for professionals and it's something that IBM knows, and has created this robotic process automation to solve our problems which makes the process fast and it's easy to program as well.
Gregory Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation has helped us improve customer service. This is because it can be used to automate customer-facing tasks. It has enhanced scalability and flexibility as it is able to automate difficult tasks. This helps our organization to respond quickly to changes in business conditions. IBM Robotic Process Automation can be used to automate tasks like data entry and data reconciliation. It can also be used to automate tasks like responding to customer inquiries.
Score 9 out of 10
Vetted Review
Verified User
In the current project of "Industry 4.0: Thrive and development within the context of local SMEs", we are implementing Robotic Process Automation in local factories and companies. This tool provides the basic requirement for the automation of business and IT processes at scale with ease and speed compared with traditional RPA solutions on the market.
Brent Hanchar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation has a set of solid tools necessary to significantly improve productivity and positively impact our digital transformation process. In our experience with the use of this platform, we can highlight the scalability it offers, an excellent price-quality ratio and the ability to automate efficient bots for simple and complex processes. This platform has allowed us to efficiently automate end-to-end processes, optimize workflows and improve overall performance. It has the ability to significantly reduce process execution time, facilitates monitoring of bot performance to verify that they are running efficiently, and provides the security we require for operations to run in precise compliance with our policies.
January 19, 2023

Best Automation Service

Score 9 out of 10
Vetted Review
Verified User
Our company has deployed IBM Robotic Process Automation for both simple and complex automation operations. It has significantly decreased the amount of work required for automation, and we have used machine learning techniques for the time-consuming, repetitive operations. We increased our productivity and workflow by automating repetitive, difficult, and easy operations.
Kamli Kumari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation is one of the most powerful and effective tools that ever developed by IBM. We heavily on this tool to streamline all our financial services and processes. Through the use of smart robots in our financial process boost efficiency, consistency and speed with no risk of human errors. We've been able to automate all our processes through the use of digital robots which works unattended, simulate human user working, and also the best thing automate all our business repetitive tasks in a safe and mistake free manner. Gives us the right automation opportunities where by it makes impact right away. With this tool we've been able to make sure all our clients are safe in all their transactions. Saves us a lot of time and also cost.
Tiffany Modesto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM RPA fits perfectly in my marketing department. It's been phenomenal and breath taking user experience. I really like how this tool is user friendly and easy to use by all end users. I love how I use the bots to quickly automate routine tasks with a simple drag&drop interface. It's been easy to manage bots with speed and ease. Automation with clicks no code required. Overall it drives our business agility and efficiency with robotic automation.
Rahma Berrima | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Over the past 2 years IBM RPA has greatly transformed how we used to go about all our banking financial processes by making sure it streamlines all the financial processes over a short period of time. We've seen customers trusting our services and hence increasing our business ROI. Through the easy to develop RPA bots they've been making our work so easier by automating all the time wasting, repetitive and tedious tasks that could have taken employees lots of time to get them completed. It also the best because it works unattended and ungodly hours where no humans can really work so we are able to save working hours and eliminate all human errors and manual effort is highly reduced. Talking of support team they've been so much helpful and reliable 24/7.
January 14, 2023

Automate made easy.

Azhar Irfan Gull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In MSP industry when you are helping your users, you will find that some processes are repetitive example could be deployment of patches, software or an update and sometimes a simple deployment of a new printer in an environment. In such cases to save time it is important to automate such processes so that the automation can take care these thing and you can focus on your actual work. We have started using IBM RPA recently and it has streamlined our process. We can now focus on important tasks while the automation takes care of our maintenance tasks.
Raghav Grewal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
This is the best automation tool that I have been using for the past 1 year and it has been so helpful in decreasing lots of all our manual business processes as well as saving a lot of our working hours and cutting cost. I love how easy it has been to develop digital bots which are AI-driven and uses the power of ML to mimic all human interaction this also helps us to automate all our repetitive tasks as well as eliminate all the human errors in our business processes. The IBM online documentation is robust and easy to learn how to use it without prior knowledge. Overall this tool have simplified everything for our organisation to achieve great digital transformation and increase productivity.
Saurabh Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
These automation system reduces the processing cost for any design through it's AI automation bot which like the most because it is made specifically to match professional requirements. It saves lot of time on a single task. It also helped our overall scaling of our organization which is a great relief.
Score 9 out of 10
Vetted Review
Verified User
IBM provides particular solutions for particular issues. Our whole process has been changed by RPA, which has also increased productivity and sped up business decision-making. Bots can be programmed to do all necessary and monotonous tasks. The key to quickly automating the whole process and eliminating all the manual activities and procedures is RPA. With the use of this software, data collection and analysis can be done more quickly and effectively, and managing a sizable database is made easier.
Sandy Roberts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We currently just use IBM Robotic Process Automation to automate tasks within our finance department, but we are also exploring the possibility of using the software to automate tasks in other areas like automating customer service tasks. As an accountant, I use IBM Robotic Process Automation to automate tasks related to financial management and reporting like reviewing and auditing financial statements by identifying and correcting errors.
Score 10 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation has been deployed in the entire company to automate the A to Z of our business processes. I enjoy Designing AI bots with IBM that I can schedule to do all the grunt work. Work gets done in time even when I am not around. The bots do all the complex tasks within our IT departments and have helped improve our productivity and efficiency.
Mohammed Nooruddin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM RPA is one of the most reliable and top-notch business automation tool that has the best services to deliver to the clients. In my case I use this tool to build smart AI-driven robots which are very crucial and great for our business consistency and speed with risk of mistakes. The bots we use them to execute pre-programed, repetitive tasks in a safe and mistake free manner. It has greatly improved all our business processes and saved us time and cut cost in all our operations. It also helps in achieving faster digital transformation, accelerate productivity and reduce errors.
Score 8 out of 10
Vetted Review
Verified User
No Words to describe this, this will make you lazy as it does all your tasks automatically. There are some tasks which was needed to be done on daily basis and IBM Robotic Process Automation has solved our problem by automating these tasks and taking care of all those tasks without even worrying about it. It feels like we have given a task to a person (bot), and it is now his responsibility to complete it. Now, we can focus on more business processes.
Rajeev Saxena | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
While we do utilise a few other RPAs for certain customers, IBM Robotic Process Automation is our superhero because to its amazing features and tremendous performance in locating chances for automation, which is why I choose to make it our primary RPA at the company. However, the fact that it works flawlessly with the rest of IBM's Cloud Pak for Business Automation is the most important factor. This RPA is the essential key to quickly automating the whole operation and getting rid of all the human chores and procedures, and IBM's complete automation family offers us with these simplified, comprehensive automation capabilities. By using it, we have been able to speed up our digital transformation, provide a better experience for our developers, increase the pace at which we close deals and get products to customers, and maintain a high level of customer satisfaction despite the volume of support requests we get. This program makes it easy to manage a company's inventory, and it may improve the speed and accuracy with which data is gathered and analysed.
Sharon Tate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The best thing with this tool it allows us to have full control without having a direct action on our business processes and resources bots that are easy to manage and create do all the tedious and time wasting tasks easily hence we've been able to save time and money. It's very easy to configure, hence making it an ideal solution for our business processes. It has eliminated human errors by letting the bots do all the work. Integration with our existing tools has been very seamless hence maximizes our efficiency in all our business outcomes.
Score 8 out of 10
Vetted Review
Verified User
Being a part of data processing and testing teams requires us to frequently work automating repetitive tasks. IBM RPA has helped the team to set up bots to free up critical time that was consumed in the basic tasks such as website monitoring, email triggers etc all in one common place. It's great at running scripts and generating automated reports to avoid the human error and keep the system reliable.
Hina Siddiqui | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use IBM Robotic Process Automation (RPA) to automate labor-intensive and time-consuming tasks that are essential for our daily operations. RPA has allowed us to streamline processes and increase efficiency in many areas of the business. The product addresses common pain points such as manual data entry, manual processing of documents and manual workflows that are prone to human error. Our use case involves automating the processing of orders and invoices by using RPA bots to extract and accurately enter data into our enterprise resource planning systems. This has enabled us to reduce human errors and increase accuracy in our data entry processes. Additionally, RPA has allowed us to reduce the time it takes to process orders and invoices, which has resulted in improved customer satisfaction. We have also used RPA to automate the entire process of creating and reconciling customer accounts, which has decreased the time spent on such tasks by up to 80%. Overall, RPA has enabled us to streamline our processes, reduce costs, and increase efficiency.
January 05, 2023

Best RPA!!!!

Score 8 out of 10
Vetted Review
Verified User
I've used this IBM RPA in one of our partner company. It was a great tool to have if your organization wants auto-automate your process and with the help of the IBM Robotic Process Automation, we are able to automate our reporting process from ours to mins and we have built several bots for our partner with the help of IBM RPA. The Best part of this tool is UI and Drag and drop facility which makes the RPA administrator's work easy. The Powerful Flows and Intelligence detection & Monitoring flow which makes the Operations easy for the Admins
Rahul Victor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Easy & simple to use tool - no special training required for layman, all it takes is a little practice
It performs tests on complex portals
It has certain limitations in use, for eg - you cant integrate it with every 3rd party portals
The tool comes with complete documentation, however has room for improvement like alter/ change, addition/ deletion etc
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