IBM Security MaaS360

IBM Security MaaS360

Customer Verified
Top Rated
Score 8.2 out of 10
Top Rated
IBM Security MaaS360


What is IBM Security MaaS360?

IBM Security MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.
Read more

Recent Reviews

Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of IBM Security MaaS360, and make your voice heard!

Return to navigation


View all pricing



Per Client



Per Client



Per Client

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Details

What is IBM Security MaaS360?

IBM Security MaaS360 with Watson is a unified endpoint management (UEM) solution that transforms the way that organizations support users, apps, content, and data across essentially every type of device. Its open, cloud-based platform integrates with preferred security and productivity tools. Users can protect their workforces with its threat management features and analytics will be powered by Watson AI capabilities, setting a step towards Zero Trust.

IBM Security MaaS360 Features

  • Supported: Device management
  • Supported: App management
  • Supported: Identity management
  • Supported: Watson Advisor
  • Supported: Policy recommendation engine
  • Supported: User risk management
  • Supported: Granular patch management
  • Supported: Mobile expense management
  • Supported: Security-rich mobile mail
  • Supported: Assistant
  • Supported: Business dashboard for apps
  • Supported: OS VPN
  • Supported: Secure browser
  • Supported: Gateway for browser
  • Supported: Content management
  • Supported: Gateway for documents
  • Supported: App security
  • Supported: Gateway for apps
  • Supported: Mobile document editor
  • Supported: Mobile document sync
  • Supported: Mobile threat management

IBM Security MaaS360 Video

IBM Security MaaS360 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

IBM Security MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.

Microsoft Intune, Workspace ONE Unified Endpoint Management (UEM), and Ivanti Endpoint Manager are common alternatives for IBM Security MaaS360.

Reviewers rate Support Rating highest, with a score of 9.1.

The most common users of IBM Security MaaS360 are from Mid-sized Companies (51-1,000 employees).
Return to navigation


View all alternatives
Return to navigation


(1-25 of 36)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
We use IBM Security MaaS360 with Watson to manage our company iPad's. This allows us to manage every aspect of the device. We are able to centralize the deployment of apps to the devices. Users no longer need to keep up with Apple ID credentials. We can track devices if they are lost and wipe them if needed.
  • App Management
  • Deployment features
  • Ease of use.
  • Can be cost prohibitive
  • Interface can be cumbersome at first
For organizations with strict security and compliance requirements, IBM Security MaaS360 with Watson provides comprehensive security features such as mobile threat defense, secure containerization, and app distribution controls. This makes it well-suited for organizations that require strict security and compliance controls. Organizations with limited budget may find that IBM Security MaaS360 with Watson is a premium solution that may not be suitable for their limited budgets. There are other MDM solutions available that may be more affordable for such organizations.
Score 10 out of 10
Vetted Review
Verified User
It's a great product which we implemented to protect our devices such as computers and mobiles from cybersecurity threats.
The best part is its usable on all operating system's.
  • Provides centralised admin for all the systems
  • Protect all the systems from cybersecurity threats
  • Integration with any operating system
  • Syncing problem
  • User interface is pretty average
Being in software business we need to be in fully control of our data and to manage that we started using IBM MaaS360. Its compatibility with all the devices makes it a great choice.
Score 9 out of 10
Vetted Review
Verified User
In our organization, maintaining high levels of productivity is a priority, which requires that the endpoints used by our employees have excellent levels of security, so that they are handled reliably. IBM Security MaaS360 provides comprehensive protection, covering devices, applications and data. The platform's artificial intelligence-driven threat detection process continuously adapts to evolving threats.
  • Offers high capacity to detect threats before they cause damage
  • It has artificial intelligence that allows obtaining information on optimization and response to possible threats
  • Facilitates the use and management of confidential documents through our mobile devices
  • Our remote employees have the same protection and security
  • The integration with our IT ecosystem was very fast and efficient
  • This is a platform that guarantees security and trust. The only thing I don't like is that it is a bit complicated to synchronize data
Our employees rely on this platform to effectively protect against cyber threats in real time. It is well suited to detect and neutralize cyber threats before they can cause damage. It offers excellent security features to remotely manage potential threats that can cause damage to endpoints. With this platform we get a very complete protection that facilitates the use of confidential information without taking risks.
Score 10 out of 10
Vetted Review
Verified User
In the organization, since the implementation of this powerful tool, everything is in its maximum protection, everything works successfully. Devices are kept safe at all times from threats that may constantly exist with very bad intentions, both mobile and desktop. That is why everything in the company works successfully with IBM Securyti Mass 360 with Watson, confidently in all the management of the devices of each one of the departments. There is also a first class technical service that meets the requirements of each client and in terms of implementation is simple, not much extra help is needed to achieve the service.
  • Robust and Powerful Software.
  • Null threats on mobile and desktop devices.
  • Excellent centralization of device management.
  • It has a use of different PC terminals and any mobile.
  • Handling large amounts of data.
  • A lot of intuition in each of the features, which makes this tool reliable.
  • Easy to implement and use.
  • Negative things there are not many. At the moment we are doing well, however, something very important is receiving notifications by email.
Being a software capable of fulfilling what is needed: you can easily add new devices, it has a management for centralization, complete security of complete mobile applications, among many more robust functions, this tool is very useful in any large company or small, you will feel comfortable with all the staff, so all devices will have total security free of any threats, capable of creating a negative and uncomfortable environment. Its excellent technical support makes this tool the quality of service.
Score 9 out of 10
Vetted Review
Verified User
Great capacity for centralization and control of each device, whether mobile or desktop, existing in each of the company's departments. The protection is completely reliable, so we will be free from those malicious threats that exist on the networks. It must be taken into account that protection in the organization is the most important thing, so we avoid a lot of wasted time that can be used for business production. IBM Securyti MaaS with Watson, you also have top-of-the-line features for handling missing files, it crashes with great ease.
  • Various types of terminals for the computer and different mobiles, very useful.
  • Control from a central headquarters of each of the company's devices.
  • Authenticating it is usually uncomfortable, it should be easier.
  • Something essential that this tool does not have are email notifications.
  • Another no less important thing, the screenshot is not possible, this must be taken into account.
Highly recommended if you want to maintain control and full protection of each of the organization's devices. This tool is essential, being your company large or medium-sized, so it will keep the devices protected from any threat that may arise for the total lack of control of the business future. It is easy to use and you do not need to be an expert to install it; Secondly. It has a great technical service that always attends when you need it.
Paige Jenkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Security MaaS360 with Watson has been a great relief for us, from implementation to the present, as the protection it provides for our mobile devices and computers is reassuring. The learning curve is minimal; we are protected by the cybersecurity of this software. It can be used on any operating system, which extends the range of security. Our data is completely protected and without slowing down our devices or detecting false positives.
  • I like that it reduces the risks of information leaks since, by having all our devices protected, we can handle the information without any risk.
  • I can customize it to our convenience and needs; it adapts to our operating systems and different computers and mobile devices.
  • Great protection against web threats with a great positive impact on our endpoints.
  • Without complications or bad experiences, the protection capacity has diminished our worries and secured our data.
A totally reliable software, since it integrates very well with different mobile devices and computers and with different operating systems, the security breadth is very good, and the protection and management of data guarantee peace of mind in all our departments.
Score 7 out of 10
Vetted Review
Verified User
We use it to control data usage on our 75 deployed iPads. We know if the devices are being utilized and limit the use of these devices to corporate interests. We know the location and can reassign an iPad as needed to a different or new user. There are less employee calls for support as we can tailor the applications to minimize the variations in setup.
  • Data usage. It allows shared data plans that minimize costs.
  • It allows deployment of new applications with minimum interaction with users.
  • It allows constant location information and we know if an iPad is lost sometimes before the device user knows it is missing.
  • Simplify the set up of the account
  • Reduce the cost of the per device subscription
  • Allow simplified device management
For new device setup and deployment it’s fairly easy. Getting off the ground with the initial setup is tough. It needs to be easier to get going. Training a new device manager is not straightforward. It requires too much tutoring to get someone proficient in changing, adding, and deleting devices.
Raghav Grewal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have used IBM Security MaaS360 for the last 2 years and my experience has been amazing with lots of user benefits. I fully trust and rely mostly on all IBM tools because they are top-notch and deliver the best services. In my case as a Network Engineer I am involved in configuration and installation of various Networks devices and services like switches, firewalls, load balancers and VPN and also security configurations and so all the process must be very safe from any threats. I generally use IBM Security MaaS360 as an integrated approach to better visibility and control over our devices in my organisation. With secure mobile app development we are able to build smarter services and applications using IBM Cloud. I love how this tool offers a simplified and consolidated device management approach.
  • BYOD encourages use of personal devices like smartphones, tablets, laptops and wearables to access enterprise data from anywhere.
  • UEM provides best outstanding user experience and data security.
  • Makes mobile device management easy and more centralized.
  • Provides more Security Revolution to all our devices to protect all the sophisticated cybercrimes.
  • Cost can be a challenge to the small organisation.
  • UI sometimes is not so much user friendly needs some improvements.
The best thing with IBM Security MaaS360 UEM is how it offers AI-driven threat intelligence and remediation to drive any endpoint security conversation and to protect all our organisation devices against sophisticated cybercriminals. I love also it helps to protect our critical apps and data from our clients using container policy.
Priyah Manisha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As an interior designer it's my responsible to keep all my clients data in one place and further more safe. I have an experience of 1 year and so with IBM Security MaaS360 that we've been able to utilise this tool to the fullest in my company wide. The best thing with this tool it's a cloud-based,easy to use and set-up and also configure for the protection of all our devices used by my colleagues. It allows for centralised, simple and optimal management of end devices easily.
  • Allows easy centralised, simple and optimal management of all our end devices.
  • Allows secure access to documents shared via mobile devices.
  • Ability to detect a wide variety of threats and respond automatically neutralising them.
  • Integration with our IT infrastructure was easy and seamless offering high-level threats protection.
  • The only dismal swamp I found is the removal process of some devices tends to be very time consuming and cumbersome.
  • Sync issues have a prolonged time trial.
I really love the set up and administration of the product which is easy and time saving. My user experience has been phenomenal and very consistent. The support service been top-notch. I like the selective wipe feature allows us the be in control of my organization data and let all users comply with a BOYD policy.
Itta Prasanthi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
With IBM Security MaaS360 with Watson we don't have to worry about any insecurity threats either from external or internal. In my user experience I am able to say that this is the best UEM and more so very cost effective. It offers military-grade security and so it makes sure all our organisation devices which includes tablets, desktops, laptops and cellphone are protected against any threats. It also enables us to track and monitor all our remote device incase of any is stolen or lost we are able to lock our devices and prevent any data from being lost.
  • Allows centralized, simple and optimal management of all our end devices.
  • Makes it easy to configure protection for all our devices and protect them against any cyber security threats.
  • Ability to determine and detect a wide variety of threats and respond by automatically while neutralising them is great.
  • I love the seamless integrations with our IT infrastructure which is very smooth and effective adding security to all our IoT and endpoints.
  • The UI is kind of outdated and feels cumbersome while navigating through.
  • I don't like how the location history doesn't work hence pushes out apps and it's time wasting while reinstalling them.
Knowing all our devices and data is safe is something that I am happy and comfortable with our security posture and policy. It makes sure all our email are safe from hackers and threats hence we are able to engage comfortable with our clients. This boosted our productivity a lot. Its an easy to set-up and configure while controlling all our our devices in one place.
Score 7 out of 10
Vetted Review
Verified User
Handling the sensitive research data on a regular basis comes with its own challenges, with information protection being the top priority. Within the IBM tools ecosystem, our team has been using IBM Security MaaS360 with Watson to avoid risks of identity theft, external hacks on the devices, device security issues, and to keep the content allowed within/ out of the devices restricted.
  • Devices are managed easily through the centralized system
  • It's easier to keep track of data leaks or breaches with frequent alerts and notifications
  • Policies and controls could very well be customized and requested according to the needs of the user
  • Accessing the devices remotely is sometimes a hassle as it requires admin approvals back and again
With the pricing being affordable, it is quite easy to setup and moderate devices, we are a team with few research data analysts, managers and few client location devices, even then it suits us pretty well, to be able to remain within a secured wall while communicating, or accessing the devices and data.
Rahma Berrima | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At my organization we deal with a very prolific product and that is money which in all cost it must be kept safe. IBM Security MaaS360 with Watson is one of the best tools from IBM we use to make sure all of our mobile devices are fully managed and secured from any internal or external threats. It manages and secure our mobile workforce with AI-driven Unified endpoint management. Not only our mobile but also our clients data is kept safe, protects our laptops, desktops, and smartphones, tablets and overall all of our organisation endpoints. Overall it makes our device management to be smooth and efficient in one place.
  • Data loss prevention. Our data even of our clients is well protected.
  • Remote support capabilities helps our teams to focus of management and endpoint security.
  • Threat defence. Our devices are protected with the robust security features.
  • Native patching and updates.
  • Takes a while to update when a new OS is launched.
  • The UI is pain to navigate through. Should be more user friendly and easy to customize according to my preference.
One thing about this tool is very cost effective and takes no time for the new user to get onboard. The support team has been there incase of any assistance or challenge we face they've made sure there is a solution to any challenge. I love the ability to remotely track and monitor our devices incase of any threats intruding or stolen devices we are able to stop it by locking the device easily.
Tiffany Modesto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
My user experience with this top-class, leading MDM solution has been very fruitful and outstanding over the past 1 year. This tool has been so proactive in protecting our devices like smartphones, tablets, desktops, IoT and purpose built device from existing threats such as cyber security. I love how it enables enterprise-grade threats defence to detect threats and automate remediation across our users, devices, apps and data and network from any threats. I love how proactive the support team has been, it's been an amazing encounter with them incase of any assistance they are available to help and solve any challenge.
  • IBM Security MaaS360 with Watson offers top-notch security protection to our devices to protect them against any occuring threats.
  • Integrate Mobile devices with our enterprise systems.
  • Unparalleled support team. Readily available 24/7.
  • Use device views to diagnose and resolve issues faster.
  • Locate lost or stolen devices.
  • Despite being the most powerful and reliable UEM the UI is not so easy to navigate.
  • I hate it that when one of our devices get lost we are forced to continue paying for a license on that device or it will be accessed and the end user get the better control of our information.
I love how this tool is very user-friendly, easy to use and maintain. Its very cost effective and top-class support system and all the features are robust and easy to use. It offers permanent security to our devices even when they get lost we are able to still keep them secure from unauthorized end users.
Score 9 out of 10
Vetted Review
Verified User
As a security engineer at my organization, I use IBM Security MaaS360 on a daily basis to manage and secure our mobile devices. I use it to monitor device activity and detect security threats. This involves monitoring app usage, data access and device location to ensure that our mobile devices are being used in a compliant and secure manner. If I detect any potential security issues, such as malware or phishing attacks, I can take action to protect our data and systems.
  • Central platform for managing and securing mobile devices.
  • It is user-friendly and easy to use.
  • Easily customizable to meet our organization's specific needs.
  • Our organization has a large number of mobile devices which make it complex to configure it. Other than that, it has been very efficient and effective in managing our mobile devices.
IBM Security MaaS360 has helped me to manage security threats by using it to detect and respond to security threats on mobile devices, such as malware or phishing attacks. This includes blocking to access to malicious apps or websites, or remotely wiping a device if it is lost or stolen. I also use it to enroll and configure mobile devices.
Khati Disha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Security MaaS360 with Watson has been part of my organization for the last 1 year and it's been a phenomenal user experience with this top-notch UEM that helps us to transform the way our organization support users, content, data across on all our devices. It's a very user friendly and easy to use platform with an intuitive user interface. I love the flexibility and the fact that it's an open source, cloud-based platform and seamless integrates with preferred security and productivity tools.
Through threat management features has been easy to protect our workforce and through Watson AI capabilities. The support is just second to none very proactive and responsive.
  • It's a robust and intuitive UEM that it is very easy to use and Install.
  • It's easy to protect our data and information on every device.
  • Increase mobile security and threat management. Hence improves our cyber security.
  • Seamless integration with all our security system to boost our security on all our devices.
  • Setting up new device may take longer than expected.
  • Remote control have to get 3rd party licence to integrate with MaaS360.
I like how user friendly the UI is, very easy to navigate through and ease of use. I like there are default policies that are readily available to use and customize for quick setup. This tool has military- grade security features that helps to protect all our data and confidential information in all our devices.
Gregory Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use IBM Security MaaS360 with Watson to manage and secure our mobile devices and apps. This helps us address a range of problem related to mobile device management like cybersecurity threats, compliance issues and also productivity issues. IBM Security MaaS360 with Watson provides a wide range of features and tools including: mobile application management, mobile content management and mobile device management. This help us meet our specific needs and requirements.
  • It has enhanced compliance to enable our organization ensure that we comply to with policies and regulation.
  • It protects against security threats.MaaS360 with Watson uses artificial intelligence and machine learning to analyze data from different sources.
  • It manages device inventory. This help us keep track of our device inventory.
  • Integration with other systems and tools that organizations use like CRM and HR need improvement.
  • Organization growth is need improved scalability.
  • User experience should be improved like making it easier for users.
IBM Security MaaS360 with Watson is well suited for organizations that need to manage and secure large large numbers of mobile devices. It is suitable in healthcare organizations as it helps secure and manage mobile devices, which are often used to access patients information. IBM Security MaaS360 with Watson is also suitable in financial organizations, this helps it secure and manage mobile device that are used by the employees.
Score 9 out of 10
Vetted Review
Verified User
I use MaaS360 with Watson dashboard to view and manage my organization's mobile services, which include; setting up security policies, enrolling new devices, and monitoring device activity. By monitoring security checks and anomalies, IBM Watson has helped my organization protect its data and resources from security threats such as malware, phishing, and data loss.
  • It allows our organization to set up security policies on enrolled devices which has helped ensure that all our devices comply with the organization's security standards.
  • Maa360 with Watson provides detailed visibility into the activity of enrolled devices, including app usage and network connectivity. This has helped our organization monitor for potential security threats and ensure that devices are being used in compliance with company policies.
  • MaaS360 with Watson has a lot of features and capabilities, which can sometimes make it difficult for us to navigate. Improving the user interface and making it friendly could help make the platform easier to use.
  • Expanding integrations with other systems to provide better support for a wider range of systems and platforms.
I find IBM Security MaaS360 a great solution for managing and securing a large and diverse fleet of mobile services used by a workforce that is constantly on the go. I can also enroll and manage devices, enforce policies and compliance, and protect against security threats, all from a single, centralized console.
Score 10 out of 10
Vetted Review
Verified User
While coming to an association that arrangements with windows and macintosh as well as cell phones overseeing them under an MDM product is hard. while this MaaS360 gives a viable answer for this. And furthermore is extremely convenient to deal with lost and taken cases by locking and cleaning information effortlessly.
  • I like that a strong stage offers an excellent UI, is cloud-based, and can oversee corporate gadgets.
  • The capacity to deal with all of the iPads we oversee pretty consistently.
  • Easy Onboarding option.
  • It's a decent instrument, yet a portion of the capacities, such as working with iOS gadgets, is very little incredible, likewise with different contenders like MS items.
  • Specialized help could be better.
  • You might encounter issues for certain gadgets.
When you select a customer group and revive the data on the customer group page, the refresh returns you to the full list of customers instead of just refreshing the list of customers within that group. In cases where you need to set up blocks, it can be done very well on any phone, and the separation feature is phenomenal.
Alberto Semenzato | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Security MaaS360 with Watson is a very user-friendly and solid platform that offers a great user-friendly UI, it's cloud-based and enables us to manage all our corporate devices including all the iPads are managed pretty seamlessly. It's easy to install and update while content management is perfect and increases mobile security and threat management while also providing excellent information about devices and security measures.
  • Highly secured. Increases security on all our organization devices including iPads.
  • Watson integration is great.
  • The UI is great and very user friendly while also the dashboard are pretty easy to use by anyone.
  • Ability to control mobile devices in various platforms.
  • Improve the online documentation.
  • Refresh data should not be limited to only 3 and each refresh after 24 hours.
I would definitely recommend this tool because it's been fantastic, and easy to use UI is easy to customize, and navigate through the portal, and switch between portals easily. It makes the management of multiple devices in my organization a breeze by offering security features that increase security against any cybercrime and threats hence we operate smoothly.
•Mitch Lauer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
We are both a mobility reseller and a security consultancy for a large number of organizations. Specific to security, our customers have a wide list of mobile device usage requirements which present a vast array of security concerns as it relates to the protection of IP, Regulatory compliance, and control of business-focused usage during the work day.
As such, it is our job to present resolutions to these challenges, which are addressed both by written policy and the implementation of an MDM solution.
  • Properly configured workflows make for easy ongoing management and tweaks to the management of enrolled mobile devices
  • Granular functionality which can be used to address many complex configuration requirements
  • Best in Class support and product education resources by comparison to competing MDM solutions.
  • In dashboard help verbiage
  • Simpler customization for white label items
  • Better support for windows o/s devices
There are very few scenarios where the solution is less suited. However, if an organization is device-specific with just iOS Devices, there are other less complex solutions available if the said organization has basic security requirements.
Any organization looking for a well-organized granular solution will find IBM Security MaaS360 with Watson to be the perfect fit. Having worked for a different MDM Vendor in the past, it is very clear that this solution not only provides the levels of granularity needed to address numerous security requirements, the level and quality of support behind the curtain are outstanding.
Having worked in the MDM Space for almost 18 years, beginning with promoting the BlackBerry Enterprise Server, IBM Security MaaS360 with Watson by far has been at the top of the list when it comes to available support as well as education resources as the solution evolves. I utilize many areas within IBM to seek support and education:
1. Direct contact with their "Break/Fix" support team
2. Support communities
3. SE level support resources
4. IBM Partner resources
5. IBM Champion program resources
Score 10 out of 10
Vetted Review
Verified User
When coming to an organization that not only deals with windows and mac but also mobile devices it is hard to manage them under an MDM product. whereas this MaaS360 provides an effective solution to this. And also is very handy to handle lost and stolen cases by locking and wiping data with ease
  • Managing different kinds of endpoints pcs and mobiles
  • Uploading and handling bulk volumes of data
  • Easy data wiping and device management
  • Change of authentication can be smooth
  • There are some feature constraints as per the os being used, so there should be universal
  • Update should be immediate whenever they launch a new platform
An easy platform that lets you install and update the software on multiple devices at the same time. It allows setting locks on mobile devices so customers can use them only with your app. Its learning curve is super low.
Syed Aleem | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use IBM Security MaaS360 with Watson in our organization when we want to centrally track all the devices in our organization in order to make communication more secure efficient and faster mostly when they are needed.
  • Offers high security.
  • Has an easy onboarding function.
  • User-friendly interface.
  • It has a breadth if features that are intuitive.
  • Currently I have no critiques concerning this product.
It is well suited in organizations where there is a need for managing corporate device fleet, configuring emails on users, and device publishing apps.
Score 9 out of 10
Vetted Review
Verified User
It has been a reliable MDM solution in our organization and it has greatly provided stability features that need to keep our organization running smoothly. Also, it has provided great security in our organization since it is protecting us from any threat on the internet. It's very helpful during implementation and in all troubleshooting experiences.
  • I like it's functionality and pricing
  • It's secure and robust identify management platform
  • It's very simple since its not complicated even to it's first user's
  • It's content management is centralized
  • Sometimes it's difficult to find online portal in the settings
I like how it ensures that we meet our security standards. It is very easy to learn and highly trainable. It supports multiple platforms.
Parth Bari | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
IBM MaaS360 with Watson is a comprehensive Unified Endpoint Manager (UEM) platform that enables applications and content with security on any device, anytime, anywhere. Any device can be protected, including Android, Windows, iOS and Mac. Not only this, one can simply gain visibility and control over iOS, macOS, Android, and Windows devices, as well as the Internet of Things (IoT). It just requires easy registration and a perfect balance between productivity and privacy for users.
  • Mobile device management.
  • Content management centralized.
  • Mobile application security.
  • Mobile threat management.
  • Not receiving email notifications.
  • Data can not be synced.
  • Unable to take the screenshot.
  • The ability to add new users and devices is pretty easy.
  • Overall I need to give it a good mark because it does what we want it to. Secure and easy to use and implement. I won't name names, but I have used other UEM systems and this one takes the cake for being all-around the best product for your company and clients you support.
  • The UI is a pain to navigate, functions don't notify you if they are executed successfully or not, and app updates won't work for no reason and manually updating them is also a pain.
  • Once a device is lost, you have to continue to pay for a license on that device or it becomes unlocked and the end-user can take control of it.
  • Notifications for the app work sometimes and not work other times. IT doesn’t know what would cause this problem.
Score 6 out of 10
Vetted Review
Verified User
We're a small nursing agency that hires field nurses, they visit the homes of clients. The purpose of connecting the iPads to an MDM is for HIPPA compliance and control of devices between 200 employees. IBM Maas360 is through an annual bill included in our Verizon service, unfortunately, there is no viable alternative to Maas360.
  • Policies are easy to create and push out to multiple devices
  • Apple Business Manager integration is seamless with Maas360
  • You can monitor battery usage and perform remote system wipes easily
  • I feel they should hire competent tech support for system issues that the account administrator can't fix.
  • The location app is garbage, in my opinion, you can't use FindMyiPhone since likely you've disabled iCloud services with the MDM.
  • In my experience, personal representatives are always leaving their clients, new ones are always assigned without alerting the customer.
  • In my opinion, the grace period for devices is too short, if your device is stolen and later found, you might not be able to enroll the same device with the same credentials.
  • IBM doesn't re-use Maas360 licenses, in my experience, you are forced to buy new ones while paying for the old ones that can't be taken off your bill. I've never had this issue resolved and it's the main reason for my review.
Maas360 is the only MDM worth purchasing for managing a corporate MDM, it gets an above-average rating just for the principle that it's the only functional service, however, it's brought down by its, in my opinion, incompetent and aloof customer service reps who I feel only care about your monthly bill and nothing else. Whenever I had problem employees who stole iPads, I was always punished by IBM. In my experience, IBM will pretend they're going to cancel license fees for defunct devices, yet it took 5 weeks to actually cancel several devices and add new licenses so I'm not getting overages. The first two years from 2018 to 2020 were excellent, I had an incredible representative and a competent sales rep who at least checked in with our needs once a month. Ever since the old staff relocated or got laid off, we've had nothing but problems. I feel I've gotten incredibly unprofessional service, in fact, my last rep a week ago seemed to be annoyed with my requests and forced a new rep onto me (who will likely do the same thing to me in 6 months). I'm keeping the service because it's the only service Apple Business Manager works properly with. Apple Business support funny enough knows more about Maas360 than IBM themselves.
Return to navigation