IBM Watson Assistant

IBM Watson Assistant

Customer Verified
Top Rated
Score 8.7 out of 10
Top Rated
IBM Watson Assistant

Overview

What is IBM Watson Assistant?

IBM offers Watson Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
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Recent Reviews

Watson Review.

8 out of 10
November 01, 2022
have selected Watson Assistant as our Chatbot technology due largely to the low-code business-friendly conversation design studio. Which …
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How IBM Watson Assistant Differs From Its Competitors

AI Capabilities

The best part about IBM Watson Assistant is that the integration with other external system can we done easily. As this tool not only support test but also various formats to help user resolve their issue. It is very simple enough to create a virtual assistance.

This is one of IBM's finest product …
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AI Capabilities

The various AI and NLP capabilities offered by IBM Watson Assistant, including intent recommendations, disambiguation and especially digression, have greatly impacted our ability to provide customers with an enhanced and personalized conversational experience. With the help of digression, for …
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AI Capabilities

Overall, these capabilities have a significant impact on the customer experience by providing accurate and personalized responses, reducing errors and ambiguities, and providing a seamless and convenient interaction method that makes customers very satisfied with the experience, This can also help …
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AI Capabilities

In our project currently planning to implement voice recognition by translate voice to text and AI can respond as user asked question and provide as text.Now we learning stage let see how it will work....
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AI Capabilities

This platform integrates artificial intelligence to provide a very pleasant, versatile and efficient communication experience with customers. Also, IBM Watson Assistant has the ability to understand natural language to adapt and provide accurate responses to customers. This has greatly benefited …
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AI Capabilities

The capabilities reported above are very important to develop a complete project based on machine-human interaction. The complete project is currently being evaluated by several companies to develop their customer support automated responses. In my opinion, it will be heavily used in the next 2 …
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AI Capabilities

AI and NLP feature powering IBM Watson Assistant helped us deliver an excellent customer experience not only through the web but also through mobile web, telephony, and the capabilities of Watson Text-To-Speech and Speech-To-Text which support various languages, including German, which made the …
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AI Capabilities

AI and NLP are very assertive, the intentions get mixed up a bit when they have the same or very similar sentence examples, the intention suggestions feature for users I had to disable, as it presented very random suggestions and out of the context that the user was looking for. I miss a native …
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AI Capabilities

Before the implementation of IBM Watson Assistant in our organization, it is very challenging for us to manage customer queries, so we are looking forward to the software that helps us to manage our customers easily and thanks to IBM Watson Assistant, which really helps us with its incredible …
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AI Capabilities

I am using this platform to create a virtual assistant in Spanish, and based on my experience, I think that the NLP engine is very well easy and to use. I think that embedding the entities within the phrases of each action can improve the understanding and creation of the actions.
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AI Capabilities

So, when you're working in India you'll have to be prepared that clients would need localised changes and that's where IBM Watson Assistant walks in. The flexibility to change according to use cases has been a major help to me and my company and IBM Watson has helped us achieve it.
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AI Capabilities

So, from our buisness point of view we required a solution which build a follow up system based on the customer's answers. This was not a simple IFTT (if this than that) task and required a smart and accurate NLU (natural language understanding) based system which is accurate and customizable. …
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AI Capabilities

IBM Watson Assistant's Ai and NLP feature are very efficient. Voice text integration helps me satisfy my clients very easily. It helped me grow my business by cutting costs of it as well and having long-term relation with clients.
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AI Capabilities

Some of our senior team members aren't the most tech-savvy and pretty old-fashioned, especially with technology so most features flew over their heads. The voice and text integration was a huge success for them to implement variables and factors worth tracking and mid-project updates. The younger, …
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AI Capabilities

One the major feature we implemented was voice/audio based recognition, it was amazingly accurate in understanding and processing the user input, with less false positive. Able to process the voice of different accent. The integration of AI allowed us to save the user preferences, and provide …
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AI Capabilities

Having better AI-assisted conversations increases conversions. It’s also delivering better customer experiences. Customers are willing to engage more and less likely to abandon shopping carts when they feel heard and get the help they need.
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AI Capabilities

These advance technologies embedded within the IBM customer’s software enables users to communicate directly with the company that created the product.
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AI Capabilities

Yes, this is where the housing price example came into play. The efficiency while having the solution the such a complex problem using different AI and ML technologies has played a crucial role, which indeed has helped us understand better community reach which we have on IBM Watson Assistant. The …
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AI Capabilities

With voice and text it helped the organization to understand the great feature it is going towards positive way ..with help of text, customers directly review the product and we get the concern without waiting to talk to customers and some voice communication we get to added as advantage to …
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AI Capabilities

Yes, AL and NLP are the backbones of IBM Watson Assistant and that is the main reason we are using this tool. It improved our overall customer experience.
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AI Capabilities

AI and NLP are the most amazing features which are offered by IBM Watson through which accurate solutions can be provided to the customer, but sometimes random Suggestions can be showed to the customer which can be annoying so in my opinion it needs to be fixed by the team as it can cause a lot of …
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AI Capabilities

Custom users experience has engaged my customers from different backgrounds to easily access the feature they need in my software. The NLP had allowed us to guide customers through voice. Our startup is related to NLP and AI and to put the cherry on the cake we use IBM Watson Assistant this had …
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AI Capabilities

My organization is concerned with customers. My organization has solved conflicts using Al and NLP features by breaking down and interpreting customers' language and take appropriate actions according to customer feedback. As a result, my organization is capable to provide customers with an …
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Awards

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Pricing

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Lite

$0

Cloud
per month

Plus

$140

Cloud
per month

Enterprise

Contact for pricing

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/products/watson…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is IBM Watson Assistant?

IBM Watson Assistant is an AI-powered virtual agent designed to provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and natural language processing, Watson Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises.

Watson Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment.

IBM Watson Assistant Video

IBM Watson Assistant Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

IBM offers Watson Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

IBM Watson Assistant starts at $0.

Amazon Lex, Azure Bot Service (Microsoft Bot Framework), and Amazon Connect are common alternatives for IBM Watson Assistant.

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of IBM Watson Assistant are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 77)
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Score 9 out of 10
Vetted Review
Verified User
IBM Watson Assistant is a great form of using Artificial Intelligence and Machine learning hand in hand. Using this ChatBot mechanism we can get straight forward answers with good resolution time and the best thing about this tool is that it has both adaptive and predictive learning mechanism. It learns on fly and corrects itself when needed.

We are using this in our current banking application to help customer resolve their issue with less customer service representative interactions.
  • This tools helps in banking application to resolve customer issue
  • Using this Assistant gives direct resolution without any delay
  • It learns on fly using adaptive learning, which learns during bulk users scenario
  • Artificial Intelligence is very new and in needs a lot of data to be feed
  • Privacy is always a main concern when we are dealing with bots
  • Both Authentication and authorization have to go hand in hand to right user response
We are currently working in a banking application where many front end users when banking for their account need assistance, in this case reaching Customer Service representative and waiting for a longer queue might delay our actual task. We started using IBM Watson Assistant and fed some data with test users.

When more and more users started interacting it gave correct response depending on users need. Our Agent calls reduced by 17% post implementation on this tool
Leonardo Biazom | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Here at Compass.uol we use Watson Assistant to implement Chatbot services to other companies.
The solution consists of two bots for a banking company, each one for their respective product.
The bots are integrated to mobile apps, web browser, and other technologies. Besides answering users questions, the bots also execute actions on their accounts, such as receipts, payments, card settings and others.
  • Excellent NLU understanding
  • Fast model training
  • Easy to use and integrate with other services
  • Integration with other IBM Functions
  • Easy to export all the settings of the workspace
  • Possiblity to hard code some functionalities
  • It would be good to be able to have an exclusive app to use the Assistant, instead of the web browser
  • More detailed documentation
Well suited:
  • Professionals who do not like to hard code
  • Develop your solutions without the need of installing any software of libraries
  • Develop solutions that the bot will only answer questions (like Q&A)

Less appropriate:
  • Need to hard code specific situations
  • Bots that need to execute too many actions, without the use of an orquestrator
Score 8 out of 10
Vetted Review
Verified User
provide customer support: IBM Watson Assistant can be integrated with chatbots or voice assistants to provide customers with instant support for their queries. This can help reduce the workload on human support agents and improve customer satisfaction as most clients have some specific questions about certain aspects and the best thing is to give them an assistant that can give them the answers they are looking for without them wasting time.
  • integration with Multiple Channels
  • Personalization : depending on the questions they ask i can create actions
  • Easy to Use : it's user friendly
  • i find it hard sometimes that for every question a customer asks I have to write manually all the steps also known as actions, I would love if we have a list of actions that are predefined for us to use without writing it all
  • I would also love if we can use AI to generate the actions
  • Cost: IBM Watson Assistant can be expensive for smaller businesses, as pricing is based on usage and can quickly add up. This may limit the tool's accessibility for smaller businesses that are on a tighter budget.
IBM Watson Assistant is a good tool, I love how easy it is you need no experience in coding or even an IT background, I just need to create an action and a few steps for it to configure my assistant, another good side is the live preview I can try and use the tool and test it like a customer would do, to see if there are some aspects of improvement because our goal is to make our clients 100% satisfied.
Score 10 out of 10
Vetted Review
Verified User
I used IBM Watson to develop new chatbot AI for client which will advice medical Assistance to users and user can generate their reports from AI.AI can assist their medical report how much dosage and his health result can generate. Coming to IBM Watson easy to learn and implement to your project.
  • Easily can learn
  • Custom CSS and HTML can also added
  • Few features also coming based on new version
  • Coming custom Nodejs code those while add bit taking time
  • Better if we provide custom CSS
  • Easily we can update Color and adding custom icons
Mostly we can use where AI chatbots(Medical, Planes, cars, organizations) can be use easily can monitor and check if any issue we can find easily and update can be done just change in dialog flow. We can suggest most of AI where are using IBM Watson can suggest to use
  • Online Training
  • In-Person Training
  • No Training
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
No
Score 8 out of 10
Vetted Review
Verified User
For our organization, it is essential to develop an effective customer service, where their needs are resolved quickly. With this platform we are able to obtain virtual assistants that provide conversational flows that generate a highly pleasant and effective experience, understanding the needs of our customers. With its capabilities we have been able to significantly improve the quality of the customer support we offer. The artificial intelligence of this platform facilitates the creation of virtual agents, with excellent capabilities to adapt to the specific requirements of each customer and generate the most appropriate and accurate response. This solution allows us to develop conversational interactions in any application, device or channel used in our organization.
  • It has the ability to create and manage virtual agents very easily and in a short period of time
  • The implementation process is easily executed in the applications
  • Built-in artificial intelligence ensures conversational fluency by effectively understanding the customer's needs
  • Offers a high level of protection to keep customer data safe and secure
  • With this platform it is possible to create very efficient virtual assistants, although I consider that its user interface has much room for improvement
This is a platform that provides the ability to optimize customer service through virtual agents that understand, adapt and provide solutions to customer requirements. It is well suited to meet customer requirements, expanding responsiveness and improving our company's customer relationships. IBM Watson Assistant's ability to understand natural language provides high accuracy to understand the context and to provide the most accurate response in a timely manner. It also allows the creation of reports to evaluate performance and better understand the conversational traffic of virtual assistants.
Francesco Davidde | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Watson Assistant is part of an artificial intelligence project developed for high schools. It is a successful project given the results obtained and the enthusiasm with which the students apply themselves. The objectives of the project are the development of logical skills and above all to bring students closer to technology. This project based on IBM Watson Assistant is by far the most requested and fascinating project. In the last two years, as an experiment, the project has been taken to younger students with ages 10 and 13 with outstanding results. All thanks to the ease of use of the tool.
  • it is easy to use, no code to be developed
  • it is easy to understand what is behind the scene
  • it is easy to understand what needs to get done to make it work
  • make the cloud configuration easier
The latest release is much easier that the past ones. In my experience, the tool has been used in several different contexts with successful results. Once people got used to basic tasks, it became very easy to ask for more and get results. I think it is very useful for immediate responses that usually take from 40 to 50% of questions. In some cases, IBM Watson Assistant replaced completely human activity, allowing people involved to work in the background without stress.
Score 9 out of 10
Vetted Review
Reseller
IBM Watson Assistant has helped us create intuitive and cognitive assistants to help address major business problems, including self-service, allowing our customers to answer over 50% of questions they have by themselves and through virtual assistants. Another business problem IBM Watson Assistant helped us with is reducing the number of phone calls received from clients asking repetitive questions or having access issues and similar simple tasks, which we automated within Watson Assistants thanks to the Advanced Actions feature. This helped our agents to free up over 40% of their time to tackle more complicated issues and deliver a quality service by knowing about the clients' issues before the calls were handed off to them by Watson Assistant in case the assistant failed to answer clients' questions.
  • IBM Watson Assistant helps create virtual assistants in a matter of hours or days, depending on how simple or complex your workflows are.
  • IBM Watson Assistant has a great feature called "Actions" that allows technical and business users alike to create simple and advanced actions to help them create workflows to answer questions that clients might have with the option to regress back even when interrupted by other questions in the middle of the workflow in progress.
  • IBM Watson Assistant integrates nicely with several extensions, including not only Watson Discovery to benefit from the SearchSkill feature but also with a custom search using OpenAPI to allow for the assistant to answer questions from other data sources or the Internet in general.
  • Watson Assistant requires some improvement in the way it deals with multimedia content when displayed on the assistant. As of now, IBM Watson Assistant has issues displaying technical diagrams on a small chat window. This is definitely something that needs some improvement.
  • It is sometimes hard and time-consuming to create some advanced actions while creating the virtual assistant so I suggest that the IBM Watson Assistant development team would work on creating sample templates for some simple to advanced actions according to industry to help kick-start the process of creating the initial virtual assistant.
  • IBM Watson Assistant is great, but it is not magic on its own; it requires more extensions which, in my opinion, are very limited to a few possibilities. Enhancing the extensions with other products, including open-source solutions, ought to be a priority for the Watson Assistant development team.
I strongly believe that IBM Watson Assistant is well suited for the following: - managing call centers dealing with huge numbers of calls and offering clients the option to self-serve through virtual assistants that can learn and adapt. - automating repetitive workflows in a way that allows clients to go through a series of steps to achieve the desired outcome, such as a password reset, requesting an update on an incident and/or request, checking account balance, ordering products and/or services, checking product availability and stock levels, etc. However, IBM Watson Assistant still needs further improvements, especially for clients who do not wish to implement a virtual assistant that has a UI and they wish to leverage Assistant through API calls to integrate with other systems. The current APIs are still missing several useful APIs and more resources to allow clients to learn how to implement, deploy and use Watson Assistant without its UI.
November 04, 2022

Watson Assistant review

Score 9 out of 10
Vetted Review
Verified User
We identified a need for standardization in the information passed on to and by the technical team, as well as the loss of useful information when an employee leaves the company; as we do not have a structured knowledge base, training new employees and finding information with operational procedures was a very hard task. With the creation of our chatbot the persona SUSAN, we not only managed to maintain a single knowledge base shared with the entire team, but also facilitated the location of manuals, training videos, and key information about our customers in a simple and accurate way, which became available 24x7. Technical staff can ask questions specifying products, error codes, doubts or ask for help to obtain the desired information. In the next step, we intend to expand this service to our customers. Currently, SUSAN can be accessed by a web publication or by mobile devices through PWA technology. Through the use of webhook, we were able to expand the existing resources in our Watson Assistant bot, implementing material sent by email or forms requested by the user. An update that we are implementing in this tool is the automatic translation of texts into other languages and delivery of SUSAN as a Telegram Bot channel. We have a draft environment that can be accessed (with a very restricted access level) at this address: https://demodoka.ddns.net/en-susan
  • It has a great NLU engine. The understanding of the sentence informed by the user and its association with the available intentions makes the dialogue more natural and fluid, avoiding linguistic or context confusion.
  • Bot development is fast and has a short learning curve. For more advanced users, being able to write your formula directly into the JSON content is a big plus.
  • Components such as slots and webhook are present in most virtual assistants, but Watson Assistant allows you to expand these features with combinations and flow rules, allowing you to cover much more of the possibilities and ramifications that a conversation can have. This was a differentiator for me to choose Watson Assistant among other options on the market.
  • The possibility of using it in a free plan makes it possible to assess the extent to which the tool will meet the needs of the project.
  • Visual formatting options are almost non-existent from the WA panel, using the Carbon Design System is cumbersome and the documentation is very poor.
  • It doesn't have a native conversion of text to encoding with channels like Telegram and WhatsApp, as there is in google Dialogflow.
  • The new iframe resource uses sandbox but without the option to be able to change its parameters. Could have the parameterization options in the text field itself or by the JSON editor
Recommended for scenarios where all response text can be entered in the dialog tree, or in Actions mode text boxes. Also suitable for environments with complex dialogs, with many deviations. The 8-sec limitation for getting a response from a Webhook is a deterrent to using in more usage scenarios.
November 01, 2022

Watson Review.

Score 8 out of 10
Vetted Review
Verified User
have selected Watson Assistant as our Chatbot technology due largely to the low-code business-friendly conversation design studio. Which is well ahead of AWS Google and MS as far as enabling business groups to extend and manage the conversations. IBM have been swift to provide expert guidance and advice where needed to speed us on our journey.
  • Create internal/operational efficiencies
  • Improve customer relations.
  • Improved customer services.
  • Little complex.
  • Should be more affordable.
  • Data visualization should be more easy
The main reason for deploying IBM Watson Assistant in our organization is to simplify our business process by introducing chatbots that can easily be customizable and delight our customers. It is one of the best software that can easily scale any business. It fulfills our organization's needs and brings a lot of changes in our environment, and gives good business outcomes. It provides confidentiality in data security. It is straightforward to use and provides an efficient way of analyzing the data.
November 01, 2022

IBM Watson review_VJ

Score 9 out of 10
Vetted Review
Verified User
It's interactive to conduct certain types of surveys.
And coming to fair conclusions , I,e by answering questions that you relate to , thus providing appropriate data
  • Surveys
  • chat bots
  • gui
  • complexity
Its well suited for an organisation to conduct surveys for example for a certain event/virtual gathering and the requirements of the employees.
No well suited in terms of detailed specific applications
Segundo Leon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am using this platform to teach my students how to create AI-based agents in adaptative projects using the scrum framework. During the classes, the students choose a scenario of use where this kind of solution can add value to end users. One of them is the use of virtual agents to file a corruption complaint and provide informacion on its status.
  • Intents
  • Dialogs
  • Webhooks
  • Integration with an API is somewhat complex.
  • Create tutorials about how to integrate Actions with APIs.
  • Create an easy way to sign up for an academic license.
It is a platform to create virtual assistants without code, but for the same reason, it allows you to create basic assistants. Today it is necessary to create assistants interconnected with external information to add more value to the business, and in my experience, this has been very complex. Bots can be created by power users.
Shrikant Rao | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
As a startup, we were looking for something that was easy to get onboard with a low learning curve. IBM Watson Assistant was the right fit partly because of the great support they have. Solved most of our queries on time and in depth. The support for a lot of languages also majorly helped us because we are based in India. Doing business in India, we need support for a lot of languages.
  • Improve business process agility
  • Built innovative solutions with ease
  • Simple and modular UI
  • Handling huge amount of data that is not structured
  • Some integrations are lacking
  • The pricing can be a little better for small scale companies
Helped us save a lot or rather cut a lot in wait time while processing data. The low learning curve also meant we could get up and running in no time. The simple UI has also added to this. So all in all saved a lot of time and effort.
Jainal Gosaliya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We at ActiveBuildings have used IBM Watson for our customer end side. We have a tool that lets the users book an appointment for air quality testing and it requires many inputs and answers to questions from the customers for an optimal understanding. The problem we solved with IBM Watson Assistant was building follow-up questions and customer query understanding from the inputs of the customers and it was a colossal improvement based on our internal satisfaction surveys.
  • Query Understanding. Natural Language Understanding
  • Fast, smart and Accurate
  • Customizable on our own data
  • Hiqhly pluggable with existing tools and infrastructure
  • Cost Effective
  • merger of other IBM Watson products like speech and image recognition is required
  • Payment plans for early startups
  • Self hosted onprem version
Best suited for QNA-based bots and support request bots. I had experience using other tools and tech but I can vouch that no other bots are as intelligent and better suited for enterprise needs as IBM Watson. This is simply because of the IBM Watson Natural Language Understanding and the level of integrations that can be done with it. Based on our internal surveys, the customer satisfaction response with this tech on top of our products is excellent. I still believe that areas, where it requires multimodal needs like automating docs, images, and voice with all the natural language understanding, are still not inclusive and can be added to the product.
Shadi Khalifa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We have been using IBM Watson Assistant in multiple projects to address the needs of a number of our clients. The use cases range from answering FAQs for a municipality (e.g., when is garbage day or where are dog-friendly parks) to automatically generating conversations to assess students' understanding of different topics to providing mental health comfort to people in military and their families who don't want to have it on record.
  • Easy to develop the conversation flow.
  • Using the API to modify the conversation flow.
  • Good in picking up synonyms.
  • API v2 is still not very efficient in term of manipulating the conversation. API v1 is way more flexible.
  • There is a limit on the number of skills per IBM Watson Assistant instance, which is causing us trouble creating skills programmatically.
  • We are unable to use our own language model.
IBM Watson Assistant is great for beginners, as it is very fast/easy to learn and complex conversation flows can be achieved with minimum effort. The main issue with its simplicity is that, if you're not careful, it results in spaghetti conversation flows which are very hard to maintain. Context attributes can also be a rabbit hole and we do our best to stay away from using them.
Score 9 out of 10
Vetted Review
Verified User
IBM Watson helped me a lot when needed a chatbot. Its artificial intelligence is very efficient. Its quick and easy integration of chatbots helps people to work with it with IBM Cloud without having a website. It helped me a lot in providing intense dialogues and answers to my clients.

I would definitely recommend IBM Watson Assistant to others who just want to start a quick setup with chatbots.
  • Efficient and quick replies to my clients
  • Easy setup
  • Easy to integrate
  • I can return to images as well
  • Easy documentation
  • If they start to give client oppurtunity of voice enabling without typing for user
  • In a free trial no of users are very less
  • They should reduce some prices for small enterprenuer
It is very well suited with customized dialogues and nodes flow. I did have a client having a problem in typing in, so voice enabling should be there by using microphone for the customers like this. If they can support Urdu language that will be very good to know if this happens.
Score 10 out of 10
Vetted Review
Verified User
Since we had a small marketing team, and little to the non-existent analytics team, it was of incredible benefit to have an AI analytics tool to implement and withdraw valuable intel and data. Our scope was using it for ROI analysis, performance and effectiveness metrics of our sales team, and the implementation of new tactics and methods which affected investor satisfaction and vendor integration (we built hotels, and funded them with part investment by foreigners).
  • Insight to new market development opportunities
  • Time savings of brute work for actionable results
  • Facilitates the implementation of high-level tech without training
  • Learning curve for AI to adapt to our application / specific fields
  • Sometimes its way too much data, trying to narrow it down
  • Lack of free trial - could be sink or swim
As mentioned before, IBM Watson was implemented to compile the integration of outside vendors and our sales tactics, and how it affected our ROI while also giving actionable intel into methods of improvement, and being able to remove outlier data. If a new vendor (let's say a contractor/construction company) had a particular way of setting up their workflow, it needed to integrate into how our sales team could show the progress of the builds to investors, so they could see forward progress with the project. By implementing a number of variables, including 3rd party technologies like Salesforce and Jack Henry, we could manage time more efficiently - IBM Watson could pick up on variables that affect our bottom line. It seems obvious but with so many variables and data to consume at any given time, IBM Watson could highlight workable points and what areas to stray away from, after interpreting our data. The learning curve was relatively low, but the lack of free trial was a tricky one to pitch to management. One of our contractors gave us a sandbox trial (which also helped them seal the deal with us using them for our last hotel build).
Md Adil | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We were using IBM Watson Assistant to build an audio based bot (AudioBot) for one of our in-house Human Resource Systems for company employee use. It was intended to integrate the Assistant with one of our systems application, where users/employee can access their data, payslips, profile and other details using voice based commands. We were able to deploy in one company site for test and calibration purpose, we got overall positive reviews and feedback from most of the users. In few cases we had to improve the queries as to perform faster and accurate processing and indexing of the requests.
  • Provide great APIs to integrate and work it. One can easily integrate it with any of the systems, applications, and devices without much overhead.
  • Localised configuration based on user preference
  • Detailed API and other support documentation with examples if possible to help developers in easy integration
  • Use case reference examples codes etc.
Language and voice processing
Creating Chatbots and other such virtual assitant.
Provding virtual assistant to users on shopping and other websites/applications about the products.
Helping create systems to bridge language problem.
For development of Home preference system integrated with other such AI based system to control devices, and other internet enabled things.

Scenarios where not applicable: -

Score 7 out of 10
Vetted Review
Verified User
IMB Watson Assistant provides contextual chat for the e-commerce shopping experience. It helps increased conversions and reduced abandoned cart times while helping to increase NPS incrementally.
  • Increase purchase conversion
  • Reduce cart abandonment
  • Delight customers
  • Implementation is complex
  • Support doesn’t feel very helpful at times
  • Takes time to make adjustments
IBM Watson Assistant is a strong asset to our e-commerce operations. The contextual chat solution has increased conversions and helped us reach our goals. It’s not a low-end solution but it’s worth it over less expensive solutions.
Score 9 out of 10
Vetted Review
Verified User
I use IBM Watson Assistant to embed its artificial intelligence (AI) a,d virtual assistant (VA) into my software and build more applications much faster. The product makes it a seamless process to create smart FAQs for my customers and provides support for repeated questions.
  • Access to IBM Watson Assistant AI is delivered through the IBM Cloud.
  • Use of IBM Watson Assistant AI, machine learning and natural language understanding.
  • Users interact with the application through a variety of interfaces, including voice and touch.
  • More support on API service is required.
  • Features should be added for training and modifications of model.
  • The interface can feel a bit daunting.
It is best suited for automotive and hospitality vertical industries and less appropriate for advanced virtual assistant scenarios.
Umang Mehta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
IBM Watson Assistant has been a wonderful tool when it comes to using technologies to which you have to pay individually to get access. AI, and ML by using Python have been a major breakthrough for me in practicing data science in particular. There are so many other options too that can be used on the IBM Watson platform.
  • AI
  • ML
  • Data Analytics
  • Business Analytics
  • Python scripting
  • UI/UX
  • Jupyter notebook
So basically I have been using Jupyter Notebook for quite a long time for the projects that I have done, for example, House pricing of Navi Mumbai, but the challenge that I faced while using it on a local platform was the library which was certainly unavailable for quite a few scenarios, but while using Juypter Notebook in IBM Watson I didn't face such a problem which made my work more efficient.
Rupesh Shaw | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
In our company it is used as AI chatbot to help the organization in different aspects understanding the user queries and to collect the most relevant details . My company gets intent classification with the help to enhance things in terms of user credibility and this helps a lot.This helps our organization to build better virtual Agents for the convenience of my company customers and visualization and analysis the requirements for critical and dynamical aspects . My company performance has improved.
  • Analyzes the data for our company
  • Understand the aspect of chatting user
  • Try to meet the requirements of users
  • Does the work of most work force
  • Need more capability to understand the user
  • There should be featured to upload and capture responses from the user
  • Need to improve dashboard assistant
  • Improve auto learning function
  • Need to reduce monthly cost
In terms of protection against the organization it is good and well. In a scenario where the need to understand customer queries and concern, it is very good the adaption part is also good for the product. It helps for e-commerce supplies and sales..multi tasking feature is also good design and well prepared.
Score 10 out of 10
Vetted Review
Verified User
IBM Watson Assistant is a very organized tool that helps our team to build and deploy chatbots for our clients. IBM Watson Assistant is flexible and provides us seamless step-by-step work process. It is very easy to use and deploy, we only have to work with APIs rest of IBM Watson Assistant will take care of all things.
  • Chat Bot Development.
  • Virtual Assistants.
  • Easy to use program.
  • Interface need to improve.
  • Need to save response and export them in excel.
Well in my experience, IBM Watson Assistant is the best to create automated chatbots, as our team was struggling with the selection of tools to create virtual assistants then we came to know about IBM Watson Assistant, it is a wonderful tool and will help you to deploy your customize chatbots.
Score 8 out of 10
Vetted Review
Verified User
IBM Watson is a great AI conversational platform which is easy to have a conversation with and provides the customer a very fast and accurate response and can be used in any device whether it's a phone, desktop or a tablet as it also learns from customer to make it easy for the future to solve a case which is an amazing feature and it also has multiple integrations which consists of Salesforce as well.
  • Learning from the Customers to provide future solution.
  • Answers are very accurate according to user request.
  • Quick Response.
  • Removing long time wait.
  • Pricing is a bit higher than others.
  • User Interface isn't that great
  • Can be tough to troubleshoot if an error occurs.
It can be really easy to process real time monitoring, and integration with Salesforce is very useful. It will be more useful if integrations like What's App and Telegram is available as they are the most used platforms for texting. IBM Watson can be used to accurately find out about the problem which the user is facing.
faizan shaikh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our startup named ATRIS (Auto Transcribe Intelligent and Smart) gives many features to users with the core feature being automatic transcribe of Minutes of Meetings. We give a complete report including a summary type of the meeting important keyword date and deadlines, the tone of the meetings. Apart from the meeting we also managed services for individual customers and custom supports for like doctor-patient conversations. To give our users easy accessibility to what feature they want to use we implemented IBM Watson Assistant. It not only takes users to where they need it but also helps with FAQs and other functionalities.
  • Manage FAQs of the customers
  • No code integration of a cool ChatBot
  • Unique Customer experience with its adaptive intelligence
  • Super easy to use
  • Can add different language supports
  • UI can be improved
  • Custom experience for the customers can be enhanced
To the best of my knowledge, IBM Watson is best for the software intended for business to customer products. As customers can be of any type there are some that can figure out things and some need help with accessing your website or software. For the business-to-business products, I think the ChatBot would be unnecessary as the employee are mostly trained.
Score 8 out of 10
Vetted Review
Verified User
The AI chatbot of IBM Watson Assistant has helped my organization by understanding questions, searching for the best answers, and completing my organization’s intended action. My company gets intent classification and entity recognition to understand customers in context better and transfer them to a human agent as per my organization's preference using IBM Watson Assistant. Customer experience integrations of IBM Watson Assistant have extended and enhanced my organization's current customer service applications and resources. IBM Watson Assistant permits my organization to build better virtual agents for the convenience of my company's customers. Visualization and analysis of critical metrics and KPIs have helped my organization to understand topics to facilitate customers' expectations. My company has protected customer data through large, complex, and data-sensitive organizations with the security and scalability capabilities of IBM Watson Assistant. My company's performance has improved using IBM Watson Assistant.
  • Integrations of my organization's customer experience
  • Protection of my organization's customers' and data with security and scalability
  • Understanding of our customers' conversations
  • Reduce monthly cost of Plus pricing of IBM Watson Assistant
  • Improve dashboard of IBM Watson Assistant
  • Improve auto-learning function of IBM Watson Assistant
We are satisfied with the web-chat, phone, and SMS integration and custom channel API features of IBM Watson Assistant. IBM Watson Assistant is well suited for my organization for analysis with problem identification. My organization's reputation and acceptance of customers have been increased for customer service desk integrations of IBM Watson Assistant. The functionality of IBM Watson Assistant has impressed my organization greatly. On the contrary, the session timeout limit of IBM Watson Assistant is 24 hours in plus pricing, which is a disappointing issue for my organization. IBM Watson Assistant should extend the session timeout limit in the plus pricing package. My organization is unhappy due to the absence of exporting chat logs facility plus the pricing of IBM Watson Assistant.
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