IBM Watson Assistant

IBM Watson Assistant is a great form of using Artificial Intelligence and Machine learning hand in hand. Using this ChatBot mechanism we can get straight forward answers with good resolution time and the best thing about this tool is that it has both adaptive and predictive learning mechanism. It learns on fly and corrects itself when needed.

We are using this in our current banking application to help customer resolve their issue with less customer service representative interactions.

Here at Compass.uol we use Watson Assistant to implement Chatbot services to other companies.
The solution consists of two bots for a banking company, each one for their respective product.
The bots are integrated to mobile apps, web browser, and other technologies. Besides answering users questions, the bots also execute actions on their accounts, such as receipts, payments, card settings and others.

provide customer support: IBM Watson Assistant can be integrated with chatbots or voice assistants to provide customers with instant support for their queries. This can help reduce the workload on human support agents and improve customer satisfaction as most clients have some specific questions about certain aspects and the best thing is to give them an assistant that can give them the answers they are looking for without them wasting time.

I used IBM Watson to develop new chatbot AI for client which will advice medical Assistance to users and user can generate their reports from AI.AI can assist their medical report how much dosage and his health result can generate. Coming to IBM Watson easy to learn and implement to your project.

For our organization, it is essential to develop an effective customer service, where their needs are resolved quickly. With this platform we are able to obtain virtual assistants that provide conversational flows that generate a highly pleasant and effective experience, understanding the needs of our customers. With its capabilities we have been able to significantly improve the quality of the customer support we offer. The artificial intelligence of this platform facilitates the creation of virtual agents, with excellent capabilities to adapt to the specific requirements of each customer and generate the most appropriate and accurate response. This solution allows us to develop conversational interactions in any application, device or channel used in our organization.

IBM Watson Assistant is part of an artificial intelligence project developed for high schools. It is a successful project given the results obtained and the enthusiasm with which the students apply themselves. The objectives of the project are the development of logical skills and above all to bring students closer to technology. This project based on IBM Watson Assistant is by far the most requested and fascinating project. In the last two years, as an experiment, the project has been taken to younger students with ages 10 and 13 with outstanding results. All thanks to the ease of use of the tool.

IBM Watson Assistant has helped us create intuitive and cognitive assistants to help address major business problems, including self-service, allowing our customers to answer over 50% of questions they have by themselves and through virtual assistants. Another business problem IBM Watson Assistant helped us with is reducing the number of phone calls received from clients asking repetitive questions or having access issues and similar simple tasks, which we automated within Watson Assistants thanks to the Advanced Actions feature. This helped our agents to free up over 40% of their time to tackle more complicated issues and deliver a quality service by knowing about the clients' issues before the calls were handed off to them by Watson Assistant in case the assistant failed to answer clients' questions.

We identified a need for standardization in the information passed on to and by the technical team, as well as the loss of useful information when an employee leaves the company; as we do not have a structured knowledge base, training new employees and finding information with operational procedures was a very hard task. With the creation of our chatbot the persona SUSAN, we not only managed to maintain a single knowledge base shared with the entire team, but also facilitated the location of manuals, training videos, and key information about our customers in a simple and accurate way, which became available 24x7. Technical staff can ask questions specifying products, error codes, doubts or ask for help to obtain the desired information. In the next step, we intend to expand this service to our customers. Currently, SUSAN can be accessed by a web publication or by mobile devices through PWA technology. Through the use of webhook, we were able to expand the existing resources in our Watson Assistant bot, implementing material sent by email or forms requested by the user. An update that we are implementing in this tool is the automatic translation of texts into other languages and delivery of SUSAN as a Telegram Bot channel. We have a draft environment that can be accessed (with a very restricted access level) at this address: https://demodoka.ddns.net/en-susan

have selected Watson Assistant as our Chatbot technology due largely to the low-code business-friendly conversation design studio. Which is well ahead of AWS Google and MS as far as enabling business groups to extend and manage the conversations. IBM have been swift to provide expert guidance and advice where needed to speed us on our journey.

It's interactive to conduct certain types of surveys.
And coming to fair conclusions , I,e by answering questions that you relate to , thus providing appropriate data

I am using this platform to teach my students how to create AI-based agents in adaptative projects using the scrum framework. During the classes, the students choose a scenario of use where this kind of solution can add value to end users. One of them is the use of virtual agents to file a corruption complaint and provide informacion on its status.

As a startup, we were looking for something that was easy to get onboard with a low learning curve. IBM Watson Assistant was the right fit partly because of the great support they have. Solved most of our queries on time and in depth. The support for a lot of languages also majorly helped us because we are based in India. Doing business in India, we need support for a lot of languages.

We at ActiveBuildings have used IBM Watson for our customer end side. We have a tool that lets the users book an appointment for air quality testing and it requires many inputs and answers to questions from the customers for an optimal understanding. The problem we solved with IBM Watson Assistant was building follow-up questions and customer query understanding from the inputs of the customers and it was a colossal improvement based on our internal satisfaction surveys.

We have been using IBM Watson Assistant in multiple projects to address the needs of a number of our clients. The use cases range from answering FAQs for a municipality (e.g., when is garbage day or where are dog-friendly parks) to automatically generating conversations to assess students' understanding of different topics to providing mental health comfort to people in military and their families who don't want to have it on record.

IBM Watson helped me a lot when needed a chatbot. Its artificial intelligence is very efficient. Its quick and easy integration of chatbots helps people to work with it with IBM Cloud without having a website. It helped me a lot in providing intense dialogues and answers to my clients.

I would definitely recommend IBM Watson Assistant to others who just want to start a quick setup with chatbots.

Since we had a small marketing team, and little to the non-existent analytics team, it was of incredible benefit to have an AI analytics tool to implement and withdraw valuable intel and data. Our scope was using it for ROI analysis, performance and effectiveness metrics of our sales team, and the implementation of new tactics and methods which affected investor satisfaction and vendor integration (we built hotels, and funded them with part investment by foreigners).

We were using IBM Watson Assistant to build an audio based bot (AudioBot) for one of our in-house Human Resource Systems for company employee use. It was intended to integrate the Assistant with one of our systems application, where users/employee can access their data, payslips, profile and other details using voice based commands. We were able to deploy in one company site for test and calibration purpose, we got overall positive reviews and feedback from most of the users. In few cases we had to improve the queries as to perform faster and accurate processing and indexing of the requests.

IMB Watson Assistant provides contextual chat for the e-commerce shopping experience. It helps increased conversions and reduced abandoned cart times while helping to increase NPS incrementally.

I use IBM Watson Assistant to embed its artificial intelligence (AI) a,d virtual assistant (VA) into my software and build more applications much faster. The product makes it a seamless process to create smart FAQs for my customers and provides support for repeated questions.

IBM Watson Assistant has been a wonderful tool when it comes to using technologies to which you have to pay individually to get access. AI, and ML by using Python have been a major breakthrough for me in practicing data science in particular. There are so many other options too that can be used on the IBM Watson platform.

In our company it is used as AI chatbot to help the organization in different aspects understanding the user queries and to collect the most relevant details . My company gets intent classification with the help to enhance things in terms of user credibility and this helps a lot.This helps our organization to build better virtual Agents for the convenience of my company customers and visualization and analysis the requirements for critical and dynamical aspects . My company performance has improved.

IBM Watson Assistant is a very organized tool that helps our team to build and deploy chatbots for our clients. IBM Watson Assistant is flexible and provides us seamless step-by-step work process. It is very easy to use and deploy, we only have to work with APIs rest of IBM Watson Assistant will take care of all things.

IBM Watson is a great AI conversational platform which is easy to have a conversation with and provides the customer a very fast and accurate response and can be used in any device whether it's a phone, desktop or a tablet as it also learns from customer to make it easy for the future to solve a case which is an amazing feature and it also has multiple integrations which consists of Salesforce as well.

Our startup named ATRIS (Auto Transcribe Intelligent and Smart) gives many features to users with the core feature being automatic transcribe of Minutes of Meetings. We give a complete report including a summary type of the meeting important keyword date and deadlines, the tone of the meetings. Apart from the meeting we also managed services for individual customers and custom supports for like doctor-patient conversations. To give our users easy accessibility to what feature they want to use we implemented IBM Watson Assistant. It not only takes users to where they need it but also helps with FAQs and other functionalities.

The AI chatbot of IBM Watson Assistant has helped my organization by understanding questions, searching for the best answers, and completing my organization’s intended action. My company gets intent classification and entity recognition to understand customers in context better and transfer them to a human agent as per my organization's preference using IBM Watson Assistant. Customer experience integrations of IBM Watson Assistant have extended and enhanced my organization's current customer service applications and resources. IBM Watson Assistant permits my organization to build better virtual agents for the convenience of my company's customers. Visualization and analysis of critical metrics and KPIs have helped my organization to understand topics to facilitate customers' expectations. My company has protected customer data through large, complex, and data-sensitive organizations with the security and scalability capabilities of IBM Watson Assistant. My company's performance has improved using IBM Watson Assistant.