IBM Watson Discovery

Decreased the number of people or freelancers that we hire as now most of the data can be analysed by it.

Can analyse and extract data from every type of file.

Needs better OCR.

Can sort, trim and analyse our data.

High cost due to heavy resource consumption.

Can display your reports in graphs.

We find its Enterprise plan expensive for a country of LATAM. For US or Europe based businesses, looks great.

A Big Data and massive queries based company would find the service expensive. Maybe a flat price plan would be helpful.

Have you thought in making a cheaper plan where you take the learning from your customer's data to enrich your AI tool?

Quick process on our use-case.

We can process many documents while reviewing and revising our main articles/knowledge base.

Instead of hiring someone to take over and help us. We were able to save a ton by using IBM Watson Discovery.

This was not the case in our website as the application itself was an ecommerce selling store with different products

Saving time in information processes.

Characteristics of analysis of documents from different sources.

Compilation of reports.

Compatible with all formats.

The price for IBM Watson Discovery is considered high, yet it offers up to a 90% reduction in text analysis time.

It helps to save time which definately help us to reduce cost in human resource.

Overall productivity with IBM Watson is improved

Faster Navigation

Clear output

Missing suggestions

Its scope ensures better performance in tracking leads.

Robust features and performance essential for workflow environments.

Less time spent analyzing text data

Shorter hold times for customers

Reduced costs from increased productivity

IBM Watson Discovery helped us reduce time spent on manual search by 80%.

Our SME's productivity and performance have increased by over a 100% thanks to Discovery's ability to search within complex documents and huge collections and return thorough search results that enable SMEs to do their jobs better and faster.

When integrated with Watson Assistant, Discovery allowed us to enhance the virtual assistant capabilities to return better answers to questions asked by our clients without ending up being transferred to a live agent to take care of their requests and questions. Extending Assistant with Discovery and leveraging features like Search Skill and Crawling Web FAQs, as well as tapping into the Internet via OpenAPI calls, have all helped achieve the desired outcome, which is the reduction of calls from clients and the increase in clients' satisfaction.

Positive: Facilitating document search using natural language reduces the time needed to find what you are looking for.

Positive: Used as a central point of the knowledge base, it is possible to retain the knowledge acquired by employees through feedback in forms or even emails.

Positive: Centralized way to disseminate new concepts, manuals, or procedures throughout the company.

Negative: High price.

Increase in customer self serve.

Decrease in inbound support enquiries.

Reduction in administration work to maintain updated content.

This product is really helping us a lot in reducing manpower in some scenarios.

It’s training helps the accuracy which directly impacts the user experience.

Because of its algorithm, the results are well matched with the user query/input.

pricing structure

cloud vs on-premise

IBM watson discovery returns good investment. It saves lots of cost on manual data extraction.

Positive: We didn't have to develop our own document retrieval system.

Negative: We had to develop our own query routing solution to handle multiple IBM Watson Discovery instances.

Negative: High cost.

Price

Investment

Learning curve

Saved time

Improved client retention

Improved lead response times

IBM Watson Discovery has had only positive impacts on our overall business objective of providing quality customer service and timely resolutions for our clients.

The use of this integration has made life easier for our customer service team, who can now resolve cases for customers quicker and easier.

Our company prides itself on the service and expertise we're able to provide for our customers and IBM Watson Discovery has only made that task easier for our employees to perform.