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IBM Watson Discovery

IBM Watson Discovery

Overview

What is IBM Watson Discovery?

IBM offers Watson Discovery, a natural language processing (NLP) application with options to measure sentiment, detect entities, semantic roles, and other concepts.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Analyst in Research & Development
Information Technology & Services Company, 51-200 employees
Verified User
Manager in Research & Development
Computer Software Company, 201-500 employees
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Pricing

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IBM Watson Discovery

IBM Watson Discovery

N/A
Unavailable

What is IBM Watson Discovery?

IBM offers Watson Discovery, a natural language processing (NLP) application with options to measure sentiment, detect entities, semantic roles, and other concepts.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ibm.com/cloud/watson…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Azure Cognitive Search

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What is Azure Cognitive Search?

Azure AI Search (formerly Azure Cognitive Search) is enterprise search as a service, from Microsoft.

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Product Details

What is IBM Watson Discovery?

Watson Discovery is a Natural Language AI platform for discovering relevant answers and insights among natural language information sources. Watson Discovery’s Smart Document Understanding and Natural Language Models are trained to recognize both the structure and domain specific language of complex documents in multiple content formats that include PDF, HTML, tables, images, websites etc. The out-of-box and low-code offering can be configured by the business domain experts with little to no support from IT.

IBM Watson Discovery Features

  • Supported: Smart Document Understanding
  • Supported: Semantic Search
  • Supported: Content Mining

IBM Watson Discovery Competitors

IBM Watson Discovery Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

IBM offers Watson Discovery, a natural language processing (NLP) application with options to measure sentiment, detect entities, semantic roles, and other concepts.

UiPath Document Understanding, Coveo Relevance Cloud, and Amazon Elasticsearch Service are common alternatives for IBM Watson Discovery.

The most common users of IBM Watson Discovery are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(58)

Attribute Ratings

Reviews

(1-2 of 2)
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November 30, 2020

Improved response time for clients and prospects

Verified User
Account Manager in Sales
Information Technology & Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
My business segment uses it to surface client and prospect insights. It helps us efficiently know where we need to focus our attention on a daily and weekly basis.
Pros and Cons
  • Data cleanup to reduce duplicate accounts/contacts
  • Pinpointing relevant contracts and documents ahead of renewal conversations
  • Prioritizing leads for timely followup
  • Expediting case resolution
  • Steep learning curve
Likelihood to Recommend
Useful for expediting case resolution and lead followup.
Return on Investment
  • Saved time
  • Improved client retention
  • Improved lead response times
Other Software Used
Support Rating
10
No interactions with support to date
Usability
7
Powerful insights with a little bit of a learning curve
October 16, 2019

Customer Service Made Easy

Verified User
Manager in Marketing
Hospitality Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
After integrating the new IBM Watson Discovery into our Salesforce platform, employees across our entire organization have been able to utilize insights - powered by AI - to make smart, informed decisions when developing digital marketing strategies and implementing them both internally and externally for our clients. Our customer service team, specifically, uses the IBM Watson Discovery to quickly and easily resolve complicated cases for clients.
Pros and Cons
  • IBM Watson Discovery for Salesforce has improved our customer service response times when it comes to resolving cases for clients.
  • With improved response times, easier resolutions, and less frequent repeat cases, our customer's satisfaction has surely improved since using IBM Watson Discovery for Salesforce.
  • This feature has been a great way to quickly bring new employees up to speed by using it as a tool when training.
  • The system cuts down on the time spent resolving cases but automatically learning from past cases and surfacing the most relevant content.
  • Having more collaborative features for employees across the organization to give and get insight would be helpful.
  • The customization features are great for our organization with the available data integrations.
Likelihood to Recommend
IBM Watson Discovery for Salesforce is perfect for any organization dealing with customers. It significantly improves response times and lessens the leg work done by customer service representatives. By analyzing past cases, this feature automatically refines responses and surfaces the most relevant content for that particular case, making a resolution for the customer quick and easy.
Return on Investment
  • IBM Watson Discovery has had only positive impacts on our overall business objective of providing quality customer service and timely resolutions for our clients.
  • The use of this integration has made life easier for our customer service team, who can now resolve cases for customers quicker and easier.
  • Our company prides itself on the service and expertise we're able to provide for our customers and IBM Watson Discovery has only made that task easier for our employees to perform.
Alternatives Considered
I have not found any other software solutions that can stack up against IBM Watson Discovery for Salesforce. This feature has proved nothing but beneficial for our bottom-line, as well as our customers'. I would recommend this solution to any company that heavily focuses on customer service. It has created a way for customer service representatives everywhere to do their job more quickly and efficiently.
Other Software Used
Mailchimp All-in-One Marketing Suite, SurveyMonkey, Acoustic Analytics (formerly IBM Watson Customer Experience Analytics), Acoustic Campaign (formerly IBM Watson Campaign Automation), HubSpot CRM, HubSpot Sales, HubSpot, WordPress
Support Rating
10
Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
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