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IBM WebSphere Hybrid Edition

IBM WebSphere Hybrid Edition
Formerly WebSphere Application Server

Overview

What is IBM WebSphere Hybrid Edition?

WebSphere Hybrid Edition from IBM is a collection of WebSphere application runtimes and modernization tools that provides support for on-premise and major public cloud deployments, in virtual machines, containers and Kubernetes. The user can choose any WebSphere edition and deploy…

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Popular Features

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  • Security management (29)
    8.7
    87%
  • Application server performance (29)
    8.4
    84%
  • Administration and management (29)
    8.1
    81%
  • Installation (28)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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Application Server

$88.50

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ibm.com/products/websphere…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Application Servers

An Application Server provides services and infrastructure for developing, deploying, and running applications

8.1
Avg 8.0
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Product Details

What is IBM WebSphere Hybrid Edition?

WebSphere Hybrid Edition is a comprehensive collection of WebSphere application runtimes and modernization tools that provides support for on-premise and major public cloud deployments, in virtual machines, containers and Kubernetes. Any WebSphere edition can deploy Liberty and application modernization tools to help the user move to a cloud-native architecture, modernize existing applications and supporting an existing WebSphere estate.

IBM WebSphere Hybrid Edition Integrations

IBM WebSphere Hybrid Edition Competitors

IBM WebSphere Hybrid Edition Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

WebSphere Hybrid Edition from IBM is a collection of WebSphere application runtimes and modernization tools that provides support for on-premise and major public cloud deployments, in virtual machines, containers and Kubernetes. The user can choose any WebSphere edition and deploy Liberty and application modernization tools to help move to a cloud-native architecture, modernize existing applications and support an existing WebSphere estate.

Plesk, Docker, and Apache Tomcat are common alternatives for IBM WebSphere Hybrid Edition.

Reviewers rate Security management highest, with a score of 8.7.

The most common users of IBM WebSphere Hybrid Edition are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(111)

Attribute Ratings

Reviews

(1-25 of 31)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
In our organization, IBM WebSphere Hybrid Edition has become an indispensable tool for seamless integration and application management. It is able to address critical business problems related to complex IT landscapes. Its scope within our use case encompasses both on-premises and cloud environments, facilitating efficient application deployment and scaling. Most Importantly, it enables us to bridge the gap between legacy systems and modern cloud-native applications, ensuring a cohesive and dynamic IT ecosystem. We are able to streamline resource allocation and utilization for the business growth.
  • Seamless Integration across Hybrid Clouds.
  • Resource Optimization and Scalability.
  • Advanced Security and Compliance.
  • Missing of Integration with Emerging Technologies like Containerization and Orchestration.
  • Cost Management and Pricing Transparency.
  • Complexity of Configuration and Documentation.
Well suited: For Enterprise Application Modernization, it is Ideal for organizations to transform their legacy applications while maintaining compatibility with existing systems. For Highly Regulated Industries like healthcare it helps with with stringent compliance requirements, benefit from WebSphere Hybrid Edition's robust security and compliance features. Less appropriate: It may be less appropriate for small business owners as it may need lot of time to understand the overall platform and due its complexity it may not seem the right option to them.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are a financial company and, as such, are in the midst of a multi-year project to modernize our trading applications while having to maintain legacy applications with little downtime. We use it to bridge the gap between legacy on-prem and the latest cloud-based deployments. It helps us manage multiple applications across environments and manage multiple users. We host Java-based applications that provide real-time trading data from a variety of upstream systems.
  • Scalability
  • Integration with on prem and variety of cloud platforms.
  • Easy deployment.
  • Support and documentation.
  • Suitable for larger organizations. May not be efficient for smaller teams.
  • Logging
  • Licensing costs are steep.
IBM Websphere Hybrid Edition is suitable for all J2EE applications in an enterprise environment. It is highly suited for industries that have robust security and compliance requirements. Its also suitable to firms that have DevOps teams as supporting applications using Websphere becomes easier. IBM Websphere is a bit complex and has an initial learning curve and thus may not be suitable for smaller firms. Also, the costs are high. Some root cause analysis requires expensive consulting with IBM.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In order to support hybrid cloud initiatives, IBM WebSphere Hybrid Edition probably offers capabilities for smooth integration across on-premises and cloud environments. I like this version because it can be used both locally and in the cloud. It has been a major tool in the modernization of our antiquated legacy technologies. We use it to swiftly build and execute our apps.
  • Scalable and Flexible tool
  • Integrations are easy with modern DevOps
  • Strong security features
  • Enhanced development productivity
  • Licensing cost is high
  • Little complex
  • Resource consumption is high
IBM WebSphere Hybrid Edition’s end-user applications are simply outstanding; they cover practically all modifications to the electronic architecture. It stands out from the crowd because of the seamless connectivity across the systems. We gain from Liberty's quick application extension rollout in order to meet the ever-changing needs of non-essential companies.
Kenneth V. Coffman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It has helped me create and manage sophisticated enterprise websites, I use it to connect websites with java applications or servlets. It's the application server platform we need to support modernizing our tWAS infrastructure, legacy applications, and procedural workflows as we move toward DevOps ans microservices adoption.
  • Now we can take advantage of microservices and modernize our application architecture/infrastructure, it's a great new, dynamic, lightweight, container-ready application server runtime solution.
  • Developer Productivity has a fast startup time and a wide range of programming models.
  • Best of all, the apps don't have to be online at the sa,e time to have the ability to identify and address my needs.
  • Sometimes it can work very slowly, this has caused the implementation process of some applications to take longer than is really necessary.
It can be customized so that it can fulfill everything you need, thanks to the collection management function Liberty can manage many application servers. You can manage it with rudimentary IT knowledge, so it can be deployed in any business.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
IBM Websphere Hybrid edition provides access to develop and deploy application across multiple environments. It has tools & frameworks for modernizing legacy applications, such as those built using traditional monolithic architectures. Websphere Hybrid edition has built-in security and compliance features, such as identity and access management, data protection and compliance reporting. These are the product features that I use generally.
  • I had use WebSphere hybrid edition to build an online store that integrates with payment gateways, inventory management systems and customer databases.
  • Supply chain management application .
  • Manufacturing application that integrates with sensors, machines and other machines on plant floor.
  • Powerful hardware require for complex architecture
  • When using with large-scale, high traffic apps it needs improvement in compiling.
  • It has extensive customization flexibility but it's very complex to implement a simple thing
As per my experience IBM WebSphere Hybrid edition is well suited where require a high level of customization and integration with other systems and platforms, Deployment of apps on cloud and on-premises, Complex requirements for multiple programming languages & frameworks.
It is less suited where developments are easy and simple also it has limited resources to manage.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use IBM WebSphere Hybrid Edition for our EDI needs with Sterling. We are a transportation logistics provider and have 37 EDI transactions that we support and maintain with the software. We find that the software works well for us by allowing us to quickly on board new customers. The software creates and processes 300k+ transactions per day.
  • Mapping
  • Trading Partners
  • Processes
  • user interface
  • upgrades
  • documentation
It is suited well for our EDI needs as well as our data integration needs. We have various file formats that we use the software to create and support. These formats include x12, xml, flat file, and csv files. The mapper allows for easy customization and extensions while using a drag and drop interface.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use IBM WebSphere hybrid Application Server to ensure that there's communication between applications located on premises and in the AWS/Azure cloud and in addition we have also integrated it with applications that are external facing used by vendors and customers. It helps us maintain inter-operability across the hybrid environment and gives us a good status update of communication.
  • constant updates on communication between environment on prem and cloud
  • very robust and resilient solution
  • helps scale Java applications very well
  • I would like for an easier integration with Apache Kafka
  • I would also like for the business rules layer to be a part of this same tool rather than use another tool
  • Provide memory usage reporting functionality and alerts
It is a true enterprise grad product that can support multiple Java virtual machines/containers (JVM) and can scale really well in terms of capacity. PRC that comes with the product has the best console functionality and can be used to monitor each and every including multiple JVM's inside the cluster. It works extremely well with Azure Active Directory and this is a big advantage.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I'm very impressed with IBM WebSphere Hybrid Edition, especially the WebSphere Liberty runtime. As an admin, I've found that it's much simpler, lightweight, and faster than the traditional WebSphere Application Server (tWAS) that we've been using for years. WebSphere Liberty is not only suitable for traditional VM environments but is also purpose-built for the cloud with super-fast startup times and low memory requirements.
  • Containerization of our apps is effortless.
  • Transformation Advisor (TA), which scans code to identify the suitability of using WebSphere Liberty, identifies what needs to change, provides an estimate on the effort required, and helps generate the server.xml file
  • It is lightweight.
  • Application of mono2Micro to refactor apps to microservices is very challenging complex.
WebSphere Hybrid Edition has been a game-changer for our organization, helping us modernize our WebSphere runtime and reduce infrastructure and license costs. It's one of the most powerful and reliable tools we've used, and I would highly recommend it to anyone looking to modernize their application server for Java-based applications.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I love the lightweight solution provided by Liberty for Java applications, as it allows for fast rollout and minimal effort for support and maintenance. The security and transaction management features of IBM WebSphere Application Server make it a robust solution for meeting our enterprise needs. It allows us to easily configure data sources and create different types of application servers and applications.
  • Flexibility of deploying and managing applications in both cloud and on-premise environments
  • The user interface is well designed and easy to use
  • Efficiency
  • Nothing I dislike for now.
WebSphere Hybrid Edition is highly available and accessible on all systems, with a well-designed user interface that provides quick access to applications. It also provides a good facility for enterprise application configuration and security APIs, making it easier for us to manage our applications and ensure the security of our data.
Jasmine Megan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have used IBM WebSphere Hybrid Edition for the past 1 year and everything has been on running smoothly. It's a very flexible solution that we use for running and testing our business applications with Java server runtime environments. <br>I really like the flexible deployment options and managing apps regardless of the location and machines which has been excellent for testing and analysing deployed apps in multi-cloud environments. This tool is full-featured which are very easy to set up and and implement on the server. So far the support has been top-notch and supportive 24/7.
  • Support real-time visibility. A complete and clear view of our applications deployment and awareness.
  • Flexible deployment options like on-premises and cloud save our hardware space.
  • Through the Jakarta- EE and micro profile standards makes this tool more viable solution for applications development.
  • Easy deployment of applications patches.
  • The only dislike is the time it takes to maintain legacy apps while converting them into IBM WebSphere Hybrid Edition.
Absolutely IBM WebSphere Hybrid Edition is the best application testing and deploying tool set that has robust and reliable features easy to use and set up. It has multiple choices for deployment we are able to do it on the cloud or on-premises. The support is great makes sure all the new users grasp everything and provides excellent support services.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use IBM Websphere hybrid edition in my organization to bridge the gap between traditional IT and cloud computing, and at the same time take advantage of the benefits of both environments. Our company also offers managed IT services to clients and so we deploy and manage applications across both on-premises and cloud environments for different clients. Websphere helps us to do this flexibly and leverage the existing infrastructure.
  • It has secure communication and data access between on-premises and cloud environments
  • provides automation capabilities to deploy, manage, and scale applications and resources.
  • just that IBM provides very little documentation for containerization and Kubernetes orchestration.
From a full-stack's engineer's perspective, IBM WebSphere is the Most ideal way to deploy your business applications in any environment. An underrated feature on WebSphere is its ability to deploy microservices-based applications. This will enable you to break down the application into smaller, independently deployable services, which can be deployed and managed separately. You'll also be better placed if you take their specific courses for hybrid edition.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use IBM WebSphere Hybrid Edition in our organization to develop and deploy electronic health records that can be accessed by doctors, nurses, lab techs and other healthcare professionals from multiple locations and devices. We have also used it to develop and deploy Clinical Decision Support Systems, which provide our healthcare professionals with real-time access to patient data, treatment options, lab results, and other information that supports clinical decision-making.
  • IBM WebSphere Hybrid Edition can be used to develop and deploy systems that integrate with medical devices such as blood glucose meters that make that data available to healthcare professionals in good time.
  • It can also be used to automate systems that manage the workflow processes in the hospital, such as patient appointments.
  • It can be used in medical imaging systems by radiologists to view, analyze and share images.
  • It is complex to use and therefore requires a lot of technical expertise to set up, configure, and also to manage.
  • It has limited customization options due to its platform is already pre-built.
IBM WebSphere Hybrid edition is well-suited for the development and deployment of large enterprise-level applications such as Electronic Health Records that are used in our organization. IBM WebSphere is appropriate for organizations that require strong security and compliance as it provides a high level of security and compliance features. This works well with organizations that are subject to strict regulatory requirements, such as hospitals.
Gregory Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
IBM WebSphere Hybrid Edition has enabled us manage multiple applications across various environments. This is because it to reduced complexity and increased consistency. It has also helped us secure our applications and compliance. The scope of our use case include: cloud migration which allow us take advantage of scalability and flexibility of cloud computing, Internet of Things and Edge computing .
  • IBM WebSphere Hybrid Edition has done marvelous in building and deploying Java Enterprise applications.
  • It also does well in automating deployment and scaling. This has made it easier for our organization to deploy updates to our applications.
  • IBM WebSphere Hybrid Edition does well in security by providing features that protect enterprise applications.
  • Its licensing is complex giving organizations hard time to understand the costs and plans accordingly.
  • Much effort may be required while integration with third-party tools and services.
  • The cost of IBM WebSphere Hybrid Edition can be higher especially to smaller organizations.
As a user, IBM WebSphere Hybrid Edition is suitable in deploying large and complex enterprise web applications that handle great number of users and transactions, building and deploying mobile and web applications and also provide good security features that protect enterprise application and its data. IBM WebSphere Hybrid Edition is not suitable in non-Java applications and in organizations with limited budgets.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
IBM WebSphere Hybrid Edition application server is the most entrenched running application server from IBM, nevertheless, they persist in updating it to the more more recent depiction. We love the greatly available application server and also it is very approachable application.
  • It is approachable on all systems and is marvelous.
  • It authorizes rapid access to applications.
  • Its user confluence is magnificent.
  • It is well deliberated.
  • We have fronted aftereffects in node syncing.
  • Customer support sometimes takes further than predicted to respond to issues we are enduring.
  • Deploying any application on this server is an overlong process.
IBM WebSphere is an advantageous and scalable application enterprise server that has many configurations like data source connection, java configs and server configs etc. We can lay out this server in any kind of system like AIX, Windows in our local machine for development aspiration.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
IBM WebSphere Hybrid has allowed me to create and manage sophisticated commercial websites. In addition, I utilize the Websphere Application Server to link webpages using JavaServer Pages. This has helped me stand out from the competition and earn the loyalty of my customers. I feel it has offered my human resources team really great outcomes, including aiding in the management of the apps we utilize.
  • The management console is attractively laid up.
  • It's great for carrying heavy loads.
  • Is simple to expand to accommodate more nodes.
  • The logging options have improved.
  • A console that reveals which nodes are linked to which application servers.
  • More effective load balancing alternatives.
Because of its excellent infrastructure support and the fact that any expert can manage it with only rudimentary IT skills, I highly suggest it and am seriously considering obtaining it as soon as feasible. We've tested more than a hundred applications all at once, with 40 percent coming from HR alone, and they run like butter.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Because with IBM WebSphere, I am now able to design and administer complex websites for businesses. In addition, I make use of the Websphere Application Server in order to connect websites with java programs or servlets. This has assisted me in differentiating myself from competitors, which has led to increased consumer loyalty. In addition to helping us manage the apps that we make use of, I believe that it has provided my human resources staff with extremely positive results.
  • Is simple to scale up in the event that extra nodes are required.
  • Management Console is smartly designed.
  • This application server ensures that there is a high level of application availability in production environments.
  • I do not like how, during deployment, there is often a slowdown in its speed.
  • The rest is fine, I don't see anything to do differently.
I recommend it, and I will consider acquiring it as soon as possible because it has remarkable infrastructure support, in addition to its support that any professional can control it with a minimum knowledge of IT. We have run more than 100 simultaneous applications throughout the company, where 40 percent are only from human resources, and they glide excellently well.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is being used to host HCL commerce applications and in house written applications. We also support customers using it for Ecommerce and Portal. Current versions range from version 6 and up.
Often it is user with DB2 and IBM http servers. We also use IBM MQ as part of the solution.
  • Management Console is well designed
  • Handles large loads well
  • Is easy to scale up if more nodes are needed
  • Better options for logging
  • Ability to see which nodes are connect to app servers in console
  • Better options for load balancing
This application fits well for large companies and one who already have an investment in IBM products. For smaller companies the price of support and licenses might prevent them using the product.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
WebSphere Application Server is the most prominent application server and web container used by our organization across projects and verticals. It is one of the most robust web containers for large scale enterprise applications. WebSphere Application Server is being used right from developer workspace to Production environments due to its immense scalability and robustness. Websphere has developed different versions for these uses. Most web application which have beans and bindings use this WebSphere Application Server for deployment. It deploys and lets us manage the application easily.
  • Robustness
  • Stability
  • Cluster Management
  • EJB Support
  • Better and simpler Admin Console
  • Auto Heap Management
  • Email SMTP Connectivity
Large scale apps, EJB applications, Enterprise suite apps are where WebSphere Application Server will be most suited. Apps which need large volume and complex memory management also opt for WebSphere Application Server over Jboss.

Small scale web services and REST where highly scalable server is not needed, WebSphere Application Server falls back. Simple servers like Tomcat and Jboss take the edge for small apps.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's widely used in organization and it solves web deployment and website availability. Websphere Application Server provides better security and easy integration with other components. It's accessible on different operating system like Windows, AIX, Unix, Solaris, Zos/400 etc.
  • Websphere Application Server is highly secure and provides better security algorithms.
  • This application server provides high availability of applications in production environment.
  • WAS is used largely for web application deployments.
  • Websphere Application Server has unique IBM support available 24/7.
  • Websphere Application Server is accessible on all the operating system like Windows AIX Unix Solaris Zos etc.
  • It's easy to integrate with other systems.
  • In this era of cloud technology, Websphere Application Server required Integration with cloud technology.
  • Troubleshooting tools need to included in Websphere Application Server package for better troubleshooting of issues.
  • Websphere Application Server comes with some basic performance tools and these troubleshooting and performance tools need to be enhanced.
  • It's available in all operating systems like Windows AIX Unix Solaris Zos etc.
It is widely used for Java Web application deployments and it's highly secure and easy to use. It's easy to integrate with other components and widely used. Also, it's available for all operating systems. Websphere Application Server needs to be revamped per cloud technology requirements and few basic troubleshooting tools need to be added in the package for better resolution of issues.
September 23, 2020

IBM WAS Review for Tech

Rajesh Chandramohan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
IBM WAS is used in BPM and other middleware OLTP applications. As a part of GBS, I support a customer where WAS is been used extensively for application.
  • Security-rich Java server runtime environment.
  • WebSphere ND - Extensive support to containers.
  • Is a perfect fit for B2B, B2C and B2B2C companies.
  • More suitable for DevOps Environment.
  • Easy Deployment from command line.
  • Minimize the fixpack levels.
IBM WAS is good in transaction processing and suited for large deployments and enterprises looking for a smooth application server with less hassles. IBM WAS is not suited for batch processing kind of workload to work better.
Ben Williams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's actually something we use across the business but my specific use case is unique to my team. I host a Java based application that assists in the monitoring and deployment of IBM Datacap applications. WebSphere allows us to deploy the Java based application, manage its running and access as well as ensure that it is suitable for high impact and regular use.
  • It works out of the box. Its basic functionality is all there and everything works with no adjustments.
  • The functionality is there for fine tuning, to allow applications to be easier to access and quicker with some tweaks, but again, these aren't necessary for basic running.
  • Licensing costs can be quite steep, more so than some competitors.
  • There's quite a steep learning curve with some elements and the support available online is fairly limited.
Our company in particular uses WebSphere to host a multitude of Java based applications, that require high availability and span multiple nodes for clustering and it seems well suited to this end.
Dinesh P | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At our company, WebSphere Application Server is the chosen middleware stack for most of our traditional J2EE applications along with EJB and some JSPs as well. It is being used in various departments across the whole organization. It solves our business needs such as high availability and ability to span multiple nodes for horizontal clustering and other capabilities.
  • Cluster - WebSphere Clustering (Horizontal & Vertical) provides powerful clustering feature that manages work-load and eliminates down-time during deployments
  • User-Friendly GUI - WebSphere Console has a neat and clean user interface which makes easy to navigate around various settings
  • Support - IBM provides great support, nearly all of the PMRs get solved within a week or two
  • Downloading WebSphere Binaries from Passport Advantage can be made a little easier
  • May be expensive from a licensing perspective
WebSphere Application Server can be used for Java application deployments and any other complex application configurations such as shared libraries etc.
September 27, 2018

WebSphere use case

Score 9 out of 10
Vetted Review
Verified User
Incentivized
WebSphere Application Server had been the application server of choice for most critical applications and applications needing EJBs or to maintain state. It is used across many departments. I see it as more of a IT solution to host functionality to solve business problems, although I guess its high availability, scaling, etc. do solve business problems because a problem can be as simply defined as needing business continuity.
  • Session Management
  • Node Management
  • Scalability
  • High overhead (i.e. resource cpu/memory)
  • Configuration can always be improved
Any web application that needs a enterprise grade application server with support.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
IBM WebSphere Application server is one of the [most] robust servers available today. It is being used across various verticals within the organization. It basically addresses the problems of connecting multiple nodes in a cluster and deployment purposes.
  • Robust application server
  • Ability to create multiple nodes and clusters
  • Very nice WAS console interface
  • Ease of use in terms of deployment, give simple interface to do simple stuff like Tomcat.
  • Some of the concepts are good for complexity that WAS can handle but could be simplified and better documented, like concepts of well and profile, context, etc.
  • Takes long time to start the server.
IBM WebSphere Application Server is being used for deploying web applications using portal applications.
Quashar Jamal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have www.costco.com and www.costcobusinessdelivery.com application hosted on websphere application servers and websphere commerce. Its being used by our IS department here at Costco. Mainly we are in application support and environment support role.
Earlier i worked for ATT where i was supporting one troubleshooting application hosted on WAS.
  • Deployment of application is pretty easy
  • Easy maintenance
  • IBM folks are always there to help with any issues
  • Messaging functionalities are little bit complicated
  • There should be more detailed tutorials for messaging and security
  • Certification for expired notification should be automated
I believe WebSphere Application Server (WAS) is suited for all JEE applications. I have worked on J2EE based applications including commerce and portlets applications and believe that using WAS has added advantage over other JEE Servers. Although we faced a few issues while implementing queues connection factories over SSL for WebSphere MQ. IBM support folks are always there to help.
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