Name: IBM Z Service Management Suite
Author: IBM

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Development

Career Center

Education

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Quality Management

Smart Spaces

Supply Chain Visibility

Enterprise

Accounting

Loan Origination

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

App Development

Bug Bounty

Cloud Storage

Data Center Outsourcing (Canada)

Data Observability

Data Replication

Debugging

Desktop Management

Encryption Key Management

Fraud Detection

HTML Editors

Industrial IoT

Integration Platform as a Service (iPaaS)

Load Balancing

MLOps

Machine Learning

Managed Security Service

Network Performance Monitoring

Network Troubleshooting

Process Mining

Secure Access Control

Secure Web Gateway

Software Defined Storage (SDS)

Static Code Analysis

Threat Hunting

Virtual Desktop Infrastructure (VDI)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Signage

Email Management

Email Marketing

Grant Management Software

Marketing Automation

Public Relations (PR)

Real-Time Interaction Management

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales Dialer

Sales

Microsegmentation

Video Surveillance

Security

HIPAA Compliance

Insurance Suites

Restaurant Management

Tax Practice Management

Vertical-Specific

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A comprehensive management suite to monitor, collaborate, automate and manage network and workloads in the z/OS® environment. This suite provides essential IBM Z AIOps capabilities for detecting operational issues, enabling faster decision-making with in-depth root cause analysis and offering the tools to remediate and act promptly to prevent costly outages.

LogicMonitor’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. It provides IT and business teams operational visibility and predictability across their technologies and applications.

Website Monitoring

LogicMonitor

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

Professional

Business

PagerDuty

IBM Z Service Management Suite

AIOps

IBM is a global technology and innovation company headquartered in Armonk, NY.  It is one of the largest technology and consulting employers in the world, with approximately 427,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and advanced servers and supercomputers. Utilizing its business consulting, technology and R&amp;D expertise, IBM says it helps clients become "smarter" as the planet becomes more digitally interconnected. This includes working with organizations and governments to build systems that improve traffic congestion, availability of clean water, and the health and safety of populations. IBM invests more than $6 billion a year in R&amp;D, just completing its 18th year of patent leadership. IBM Research has received recognition beyond any commercial technology research organization and is home to 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees in US Inventors Hall of Fame. The company was behind the inventions of the PC; SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing computing system, and much more.

AIOps Features

Streamline and automate workflows with these features and capabilities.

Monitoring and Alerting

The tool provides real-time monitoring of IT infrastructure and applications, and prioritizes alerts to users when there are anomalies or issues detected.

Performance Analytics

The tool analyzes historical performance data to provide insights and recommendations for optimizing system performance and resource allocation.

Incident Management

The tool helps manage and track incidents by providing a centralized platform for logging, notifying, and resolving incidents.

Service Desk Integration

The tool integrates with service desk platforms to streamline and automate the incident management process.

Root Cause Analysis

The tool automatically identifies the root cause of incidents or performance issues by analyzing various data sources and correlating events.

Capacity Planning Tool

The tool predicts future resource utilization and helps IT teams plan for capacity upgrades or adjustments to avoid performance issues.

Configuration and Change Management

The tool tracks and manages configuration changes across IT infrastructure and applications to ensure system stability and compliance.

Automated Remediation

The tool automatically resolves known issues or takes corrective actions based on predefined policies and rules.

Collaboration and Communication

The tool provides features for collaboration and communication among IT teams, such as chat, ticket commenting, and shared dashboards.

Threat Intelligence

The tool can leverage external libraries of known issues, best practices, and troubleshooting guides to support IT teams in problem-solving and decision-making.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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IBM Z Service Management Suite

Overview

What is IBM Z Service Management Suite?