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What is Icertis?

Icertis supports contract lifecycle management (CLM). The analyst-validated Icertis Contract Intelligence (ICI) platform aims to turn contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Icertis boasts users…

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Recent Reviews

Icertis Review

7 out of 10
October 05, 2023
We needed to centralize all our contracts in one place and centralize our contracting processes as much as we can. Icertis houses our …
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Great CLM

8 out of 10
October 02, 2023
Icertis is used to manage Supplier contracts for our Supply Chain team. It delivers a centralized workspace to manage the contract …
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Popular Features

View all 17 features
  • Contract creation (12)
  • Approval process (12)
  • Contract templates (11)
  • Contract sharing (11)

Reviewer Pros & Cons

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What is Icertis?

Icertis supports contract lifecycle management (CLM). The analyst-validated Icertis Contract Intelligence (ICI) platform aims to turn contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs.…

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Contract Authoring

Features related to the contract authoring process.

Avg 8.3

Contract Collaboration

Features related to collaborating on contracts.

Avg 8.3

Contract Monitoring

Features that enable users to monitor the status of contracts.

Avg 8.5
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Product Details

What is Icertis?

Icertis supports contract lifecycle management (CLM). The analyst-validated Icertis Contract Intelligence (ICI) platform aims to turn contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Icertis boasts users among iconic brands and disruptive innovators who use Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

Icertis Features

Contract Authoring Features

  • Supported: Contract creation
  • Supported: Contract templates
  • Supported: Clause library/saved fields
  • Supported: Integration to CPQ
  • Supported: PDF generator
  • Supported: Contract attachments
  • Supported: Guided logic

Contract Collaboration Features

  • Supported: Contract sharing
  • Supported: Contract editing
  • Supported: Contract merge
  • Supported: Collaborating on contracts
  • Supported: MS Word plug-in
  • Supported: Approval process
  • Supported: Parallel approvals
  • Supported: Interdepartmental workflows

Contract Monitoring Features

  • Supported: Contract database
  • Supported: Legacy contracts
  • Supported: VORs
  • Supported: Contract search
  • Supported: Contract milestone reminders & alerts
  • Supported: Custom contract reports
  • Supported: Tracking contract status
  • Supported: Salesforce integration
  • Supported: Compliance check

Icertis Screenshots

Screenshot of Intelligent Contract Set-up: Intelligent Contract Setup: Personalized, role-based experience for any type of user with flexibility models for complex organizationsScreenshot of Contract Operations: Self-service contracting with intelligent contract negotiations and bulk processing for quick responsesScreenshot of Governance Risk & Compliance: Enables users to proactively identify, assess and manage all contract risks and ensure the fulfillment of contractual obligations based on proactive insights from ICI’s compliance tools.Screenshot of Reporting & Dashboards: Improves visibility to reduces contract cycle times improve negotiation outcomes with dashboards and reportsScreenshot of Analyze Obligations: Obligations and fulfilments can be viewed from customized reports- across users, contract types, and statusScreenshot of Obligation Dashboard: Provides a 360-degree view of compliances with micro-actionable insights to the level of individual agreementsScreenshot of Supplier Onboarding: Identifies suppliers and onboard them- at the same time ensuring organizational compliance and reducing supplier risksScreenshot of Supplier Registration Identifies suppliers and onboards them at the same time to ensure organizational compliance and reducing supplier risksScreenshot of AI Studio Dashboard: Multiple sets of documents can be analyzed in a single action and contract intelligence generated for real-time decision-making.Screenshot of Discover AI: Uses AI to discover attributes and clauses by matching contract language in legacy and third-party contractsScreenshot of Visualize AI: Provides a view of the entire contract portfolio, navigate relationships to discover patterns

Icertis Videos

Introducing Icertis Contract Intelligence
The Icertis platform structures and connects contracts so business moves faster, with every intent realized and every obligation met.
Icertis Contract Intelligence for Consulting and IT Services is a tailor-made contract management solution leveraging AI to process contracts at scale while reducing risk and improving performance.
Every Contract Has a Purpose. When contracts go unfulfilled, potential goes untapped. Icertis aims to transform the contracting process so that the purpose of every contract is fully realized.
Icertis Contract Intelligence for Retail helps retailers and their supply chain partners deliver for customers around the world.
The ICI Promotions, Rebates and Royalties App. The ICI Promotions, Rebates & Royalties app Designed to maximize the return on promotional budgets and improve speed to market.
The ICI Collaboration Portal App, that expands the capabilities of the Icertis Contract Intelligence (ICI) platform.
The ICI Obligation Management App aims to reduce risk and improve compliance at enterprise scale.

Icertis Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesAustralia, Austria, Belgium(Dutch), Belgium(French), Brazil, Canada(English), Canada(French), China, Czech, Denmark, Finland, France, Germany, Great Britain, Greece, Hong Kong, Hungary, India, Israel, Italy, Japan, Korea, Latin America, Malaysia, Mexico, Netherlands, New Zealand, Norway, Norway, Poland, Portugal, Russia, Saudi Arabia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland(French), Switzerland(German), Taiwan, Turkey, United States(English), United States(Spanish)
Supported LanguagesArabic, Afrikaans, Albanian, Amharic, Armenian, Assamese, Azerbaijani, Basque (Basque), Belarusian, Bangla, Bosnian, Bulgarian, Catalan, Cherokee, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dari, Dutch, English, Estonian, Filipino, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Igbo, Indonesian, Inuktitut (Latin), Irish, isiXhosa, isiZulu, Italian, Japanese, Kannada, Kazakh, Khmer, K'iche', Kinyarwanda, KiSwahili, Konkani, Korean, Kurdish, Kyrgyz, Lao, Latvian, Lithuanian, Luxembourgish, Macedonian, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian (Cyrillic), Nepali, Norwegian, Odia, Persian, Polish, Portuguese (Brazil), Portuguese (Portugal), Punjabi, Quechua, Romanian, Russian, Scottish Gaelic, Serbian (Latin), Serbian (Cyrillic), Sesotho sa Leboa, Setswana, Sindhi, Sinhala, Slovak, Slovenian, Spanish, Swedish, Tajik (Cyrillic), Tamil, Tatar, Telugu, Thai, Tigrinya, Turkish, Turkmen, Ukrainian, Urdu, Uyghur, Uzbek (Latin), Vietnamese, Welsh, Wolof, Yoruba

Frequently Asked Questions

SAP Ariba Contracts, PandaDoc, and Workday Strategic Sourcing are common alternatives for Icertis.

Reviewers rate Clause library/saved fields highest, with a score of 7.7.

The most common users of Icertis are from Enterprises (1,001+ employees).

Icertis Customer Size Distribution

Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)5%
Enterprises (more than 500 employees)95%
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Reviews and Ratings


Attribute Ratings


(1-13 of 13)
Companies can't remove reviews or game the system. Here's why
November 18, 2023

Still on the fence

Score 6 out of 10
Vetted Review
Verified User
We use Icertis in Sourcing and Vendor Management. We currently only have 4 users to enter the contracts into Icertis, that are than routed to our legal team for review. Our company did a soft launch with the 4 users that worked on this with the implementor. We have not gone love as of yet since there are still some bugs that need to get fixed. They are currently being worked on by implementor. We are still very early in our journey.
  • potential for good sourcing and legal review flow
  • Version control
  • Too many clicks to get things done
We are still very early in our journey and need to figure out some things that the implementor said we could not due, but after meeting folks at eh Icertis Connect we found out that was not true. Really looking forward to getting the bugs fixed and see where we are 6 months from now.
October 05, 2023

Icertis Review

Score 7 out of 10
Vetted Review
Verified User
We needed to centralize all our contracts in one place and centralize our contracting processes as much as we can. Icertis houses our contracts. For now it is primarily to ensure they are all in one place.
  • Create templates
  • Create attributes
  • Reporting
  • Interface is kind of clunky
  • More ability for administrators to independently make changes without relying on support
Icertis is great for housing contracts and quick views of contracts in your dashboard and filtering for them. Also great for creating contract templates. It's not that appropriate for workflows or approvals.
October 02, 2023

Great CLM

Score 8 out of 10
Vetted Review
Verified User
Icertis is used to manage Supplier contracts for our Supply Chain team. It delivers a centralized workspace to manage the contract lifecycle and integrates effectively into Ariba and SAP, which were critical requirements for our organization. The tool allows us to track and report on our contracting throughput, cycle times, etc., while streamlining our processes.
  • Clause Management
  • Contract Workflows
  • Contract Setup and Management
  • Obligation Tracking
  • Implementation cost
  • SAP ECC adapter needed
Icertis is a world-class Contract Lifecycle Management tool that’s great for large organizations looking to centralize their contract activity. It provides advanced contracting tools incorporating AI to deliver industry-leading CLM solutions.
Score 8 out of 10
Vetted Review
Verified User
As the system admins, our team uses Icertis with several integrations to manage obligations and commitments for the end users. They are able to track their SLAs digitally and in real-time to receive credits for the business when their is downtime, etc. This was a really cumbersome process before they were in the system, and details were often overlooked. Now, we are saving the company time, and money with our favorite ICI feature- Obligation Management!
  • Obligation Management
  • Discover AI
  • Elastic Search capability
  • Discover AI
  • customer service
  • support tickets meeting deadlines
Icertis is a great partner in managing contractual obligations and commitments ! The benefit really comes from the real-time integrations the ICI platform is able to partner with . We are able to save the company time, money, and resources by just knowing what credits are owed in real-time! Before we had the Obligation Management app, the process for tracking SLAs was really clunky and details were often missed. Now, it's a breeze!
Score 6 out of 10
Vetted Review
Verified User
contract data base and standardized process
  • support
  • well structured process provided
  • ultimately problem solving, besides offering quick support
  • easy to understand
Icertis did not allow me to log in, due to ????
I had to dial in into 5 sessions to get partial solution provided, yet sometimes I still experience issues while connecting to data base
Score 8 out of 10
Vetted Review
Verified User
iCertis is intended to solved CMS requirement to manage and track all type of contracts with customers, vendors
  • NDA
  • MSA
  • Dashboard and reports
  • Analytics
  • AI based features
  • Implementation partners
  • Support
iCertis has very tight/native integration with Salesforce which is very useful while managing different types of contracts.
Score 9 out of 10
Vetted Review
Verified User
Icertis has been a game-changer for our organization. It is a powerful contract management software that streamlines the entire contract lifecycle, from creation to execution. We use it to manage all of our contracts, including vendor agreements, NDAs, and more. The platform is user-friendly and easy to navigate, making it accessible to all members of our team.One of the key business problems Icertis addresses for us is the ability to easily track and manage contract expiration dates. This has helped us avoid costly contract renewals and stay compliant with regulatory requirements. Additionally, the platform's built-in analytics and reporting capabilities allow us to gain valuable insights into our contract portfolio, helping us make more informed business decisions.
  • Contract Creation and Management: Icertis excels at streamlining the contract creation process. It allows users to easily create and manage contracts using pre-approved templates, which can be customized as needed. The platform also includes built-in e-signature capabilities, making it easy for all parties to sign and execute contracts electronically. This has greatly reduced the time and resources needed for contract management, and has enabled our organization to be more efficient in the contract creation process.
  • Contract Compliance: Icertis helps organizations stay compliant with regulatory requirements by providing real-time tracking and alerts for contract expiration dates, renewal dates, and other important dates. This feature has been particularly useful for our organization, allowing us to avoid costly contract renewals and stay compliant with legal requirements.
  • Analytics and Reporting: Icertis provides powerful analytics and reporting capabilities that allow organizations to gain valuable insights into their contract portfolio. These analytics and reports can be used to identify trends, track performance, and make more informed business decisions. This has been particularly beneficial for our organization, allowing us to better understand the performance of our contracts and make more strategic decisions.
  • Customization: While Icertis allows for some customization of templates and fields, it does have some limitations in terms of how much customization is possible. Some users may find that the platform is not able to meet all of their specific needs and would like to see more flexibility in terms of customization options.
  • Integration with other systems: Icertis integrates well with other systems, but some users may find that it's not as seamless as they would like. Some users have reported that they have to manually input data into the platform, which can be time-consuming and error-prone. More robust integration options could be added to make the platform more automated and streamlined.
  • User interface: While the user interface is generally easy to navigate, some users may find that it's not as intuitive as they would like. Some users report that it takes some time to learn and navigate the platform, and could benefit from a more user-friendly interface. Additionally, some users have reported that the platform is not always responsive on mobile devices, and would like to see more mobile optimization.
Icertis is well suited for organizations that have a large number of contracts to manage and need a centralized platform to manage them. It is particularly useful for organizations that need to track and manage contract expiration dates, renewals, and other important dates. It is also well suited for organizations that need to comply with regulatory requirements and need a platform to help with compliance.In terms of scenarios where Icertis may be less appropriate, it may not be the best fit for organizations with a small number of contracts to manage. It may also not be the best fit for organizations that need a high degree of customization, as the platform does have some limitations in terms of customization options. Additionally, Icertis may not be the best fit for organizations that want a platform that is focused on specific industries, such as construction or real estate, as it's more generic in nature.It's worth noting that Icertis is a powerful and flexible tool, and its suitability for a particular organization depends on the specific needs and requirements of that organization.
December 01, 2022

ICertis Review

Score 1 out of 10
Vetted Review
Verified User
Contract management. Product keeps contracts in one place and has a workflow for review, approvals and execution.
  • User interface
  • Technical Support
  • Resolving issues
  • Cost for every enhancement - bundles and discount for long-term customers
In my experience, we’ve had a lot of frustration with the application but mainly how much resources it takes to manage on the backend and training. Also how large the learning curve is for users. Not user friendly.
Score 8 out of 10
Vetted Review
Verified User
We utilize Icertis for our end to end process flows from request until executed. We were having issues with having many processes outside of the system, and we were able to take advantage of the workflow in order to ensure a great audit history and ensure all contracts return to the systems post execution.
  • Ease of Configuration
  • Cutomization
  • Great User Interface
  • SLA times for support
  • Ease of custom reports
It is well suited for any companies looking to scale and upgrade their contracting processes. The only downside is the cost of user licenses as that is the downfall of turning it into a company wide system.
May 24, 2022

Icertis Review

Avery Hayek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Icertis to route our contracts for legal and Infosec review. It is also used to store existing contracts.
  • Allows Business Units to submit requests easily
  • provides high visibility to workflow, comments, and questions
  • great search functionality
  • Being able to redline within the system
  • Being able to complete sourcing projects start to finish
Icertis does a really nice job of routing contracts through the workflow. It provides high visibility and allows comments and questions to be inserted at every phase. It's very user-friendly and works as a nice deposit for all new and existing contracts and agreements. It is less suitable as a start-to-finish sourcing tool.
Score 8 out of 10
Vetted Review
Verified User
We use Icertis enterprise-wide for a variety of agreement types. We process about 13k agreements a year. We have some self-service processes and some nonself services processes and Icertis can support both. We have some pretty complex approval steps and Icertis can handle the level of complexity we throw at it from an approval perspective. The only caveat I would share with any organization is that it can take a decent amount of work to maintain high levels of complexity and you want to make sure that you have the appropriate support for this.
  • Handling of complex approval logic
  • being able to swap approvers mid process
  • handling of supporting documents and others
  • Template management and deployment into production
  • too much down time to implement changes
  • searching not as intuitive and requires too many clicks
a larger corporation with proper support or organization willing to pay extra money to get the right support going forward especially if you have a ton of complex configurations.
Score 9 out of 10
Vetted Review
Verified User
Kemper uses Icertis for vendor agreement review workflow. It’s used as an agreement intake tool, legal and security review workflow, and as a repository for contracts. The procurement team also uses it for other purposes related to contract and vendor management.
  • Routes contracts for review
  • Informs you of the status of your contract review request
  • Contracts repository
  • I’d like to see a graphical dashboard showing the history of my requests by vendor, with links to associated executed agreements
From an end-user perspective, it’s well-suited as a contract intake and workflow tool.
Score 6 out of 10
Vetted Review
Verified User
It is being used by our legal department to manage contracts, and by other business teams (mostly sales) to request contract review. The goal was to have a platform that could house all contracts and allow us to also get data on those contracts (i.e., notice of expiration, tracking terms agreed to, etc.).
  • A good way to organize your contracts by type/business line/etc.
  • Contract provision library is useful for reviewers of contracts - helps standardize language and approach.
  • Some features are unnecessarily limiting. For example, the inability to delete records or change fields later if it turns out there has been a mistake in how the contract was entered or the term was described. The Icertis form fields are NOT the contract record that is required to be kept. If someone makes an error, they should be able to fix it. The contract itself doesn't change, and that is the business record.
  • Too much is built on the assumption that the person requesting the contract is the one with the control or ownership of the contract. It would be better if the person to whom the contract is submitted for review was the owner in the system.
  • Not all requests will in fact end with a contract. Sometimes requests are started and the project is abandoned or put on hold for a period of time. More status fields that reflect the reality of contracting would be helpful.

Good for standard contracting processes that involve your forms and a set approach.

Not as flexible for situations involving customer paper and processes that are less strict.

Not good for proposals and RFP projects, which often do not result in a contract at that stage.

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