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iCIMS

iCIMS

Overview

What is iCIMS?

iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…

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Recent Reviews

TrustRadius Insights

iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found …
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iCIMS - Great ATS for Large Orgs

8 out of 10
July 26, 2022
We utilized iCIMS Talent Cloud for our entire Applicant Tracking and offer letter process. This allowed us to manage multiple job reqs at …
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iCIMS Review

9 out of 10
March 29, 2022
Incentivized
We use iCIMS Talent Cloud as a recruiting ATS and retention matrix tool. We use it on both external and internal placements. iCIMS Talent …
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Intern

8 out of 10
December 21, 2021
Incentivized
iCIMS assists in our hiring of employees. From recruiting to onboarding, the platform helps keep track of the process each applicant has …
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iCIMS is A-Okay!

9 out of 10
November 13, 2021
Incentivized
The iCIMS Talent Cloud is used posting job positions and sourcing candidates. Running weekly metric reports. The system is used by the HR …
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iCIMS Review

4 out of 10
September 27, 2021
Incentivized
We are using iCIMS for the recruitment processes across the whole company. Our recruiters and managers are using it to find suitable …
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Streamlined recruiting

7 out of 10
September 09, 2021
Incentivized
iCIMS Talent Cloud was being used as our ATS system company wide. It provided a far more robust recruiting solution than the one with our …
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iCIMS is as expected

6 out of 10
June 30, 2021
Incentivized
We use ICIMS globally as our recruitment platform. It addresses global issues with recruitment and allows for advertisement on multiple …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 15 features
  • Applicant Tracking (122)
    9.5
    95%
  • Candidate Search (121)
    9.2
    92%
  • Job Requisition Management (123)
    8.8
    88%
  • Email Templates (122)
    8.7
    87%
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getapp.com/hr-employee…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $1,700 per month
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Features

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.3
Avg 8.0
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Product Details

What is iCIMS?

The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.

iCIMS Talent Cloud Applications:

  • iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
  • Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
  • iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
  • Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
  • Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
  • iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
  • iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
  • SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.


iCIMS Screenshots

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iCIMS Video

iCIMS Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported Countries200
Supported LanguagesAll

Frequently Asked Questions

iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.

iCIMS starts at $1700.

Bullhorn ATS & CRM, CATS Applicant Tracking System, and Jobvite are common alternatives for iCIMS.

Reviewers rate Collaboration highest, with a score of 9.7.

The most common users of iCIMS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(374)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.

Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.

The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.

Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.

User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.

Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.

Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.

Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.

Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.

Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.

Based on the user reviews, users recommend the following for TextRecruit and iCIMS:

  • Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.

  • Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.

  • Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.

Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.

Attribute Ratings

Reviews

(1-25 of 147)
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Score 8 out of 10
Vetted Review
Verified User
  • Easy to attach documents throughout various stages of the hiring process, i.e., benefit guides, onboarding documents, privacy agreements
  • Job req creation was easy once job descriptions were saved into the system
  • Easy to track communication sent to the candidates
  • The system requires you to recreate new job postings in order to refresh job boards
  • The reporting functions can be limited to standard reports, and customization can be challenging
March 29, 2022

iCIMS Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Tracks Applicant status in regards to current application and previous applications.
  • Allows flawless integrations between iCIMS Talent Cloud and our current HCM/HRIS.
  • Gives good metrics/graphs of open/closed jobs.
  • It is a little difficult to track internal applicants that are already active with our company.
  • Some of the fields when hiring an employee are a little difficult to change.
  • Not a sure way of identifying "eligible for rehire" within iCIMS for those that re-apply.
December 21, 2021

Intern

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Tracks applicants for jobs.
  • Follows a thorough onboarding process.
  • Cooperates with our databases.
  • Exporting data to excel is not easy for the common user.
  • Notifications for users could be more noticeable.
  • Being able to “complete” someone in your onboarding even if a coworker has something they didn’t check off, but you know it’s done.
Naveen Gagadam | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Recruiting
  • Onboarding
  • Resume matching
  • Skill set matching
  • Industry matching
  • Position matching
  • Matching on experience in years
  • Data quality
  • Integration with other HR systems
  • Improve latency of their website
  • Make data sets concise so no unnecessary data is interfaced
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Visibility of the requisition and candidates who applied
  • Ease to navigate within the platform
  • Advanced reporting capabilities
  • Support model - there has been a decrease in the service, we already addressed it and hopefully, it will improve
  • Configuration flexibility - there are minor things that we could easily change but for some reason, it is available only for vendor
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Targets a larger candidate pool and attracts more candidates.
  • Integrates with other systems we are using (Sterling Backcheck, onboarding, etc.).
  • Allows us to separate banners within the same system.
  • Issues with social media and how cities with hyphenations appear. For example, Sainte-Hubert, Qc, shows up as Hubert-Sainte which does not yield any candidates.
  • Ticket response time is extremely slow - often have to wait more than 3 weeks for an answer, or have to call in to get the information that we need.
  • Went through several account manager changes with no notification.
  • System is not as user-friendly as sales team would have us believe.
  • We had indicated an interest in some other functionality (text recruit, integration with Sterling BackCheck, etc.) with no follow-up from iCIMS after over a year.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The opt-out message after the 1st text helps weed out the people who are not interested.
  • Having the ability to have templates/answers to frequent questions saved and ready to use makes it easier/faster to talk to multiple people.
  • Being able to schedule text campaigns is amazing. Every Saturday I set up my campaigns for the next week. This gives me more time to focus on other things.
  • The character limit in the text messages themselves, I think should be higher or unlimited.
  • I have always included the opt-out message after the first text is sent, but since it was made a mandatory message I seem to be getting more opt-outs than ever before. I can create a campaign with 250 candidates and only engage with 15%- 20% the other 80% opt-out immediately.
  • From time to time I will upload/input a duplicate candidate and not realize it. When this happens it would be great if there was a message or something to alert me to the duplicate in case I shouldn't include them in the new campaign.
Score 4 out of 10
Vetted Review
Verified User
  • It supports the workflow and requisition management to support our compliant hiring process.
  • Reporting functionality does not provide the ability to report on some of the most basic information TA functions and organizations need to be able to make data-driven decisions or to influence change.
  • Marketing jobs is a nightmare and labor-intensive. Google Jobs, Indeed, and many other job boards scrape our iCIMS site to post positions but Recruiters are forced to close requisitions and open new ones every 30 days just to keep the marketing fresh. They have to do the same thing if they make any changes to the requisition because the job boards won't pick up the changes. It screws up reporting and is a significant drag on recruiters; it is labor-intensive and is burning them out.
  • Our customer support used to be outstanding but it has been a revolving door of support over the last 3 years and now frankly it is non-existent. We used to have monthly meetings to ensure everything was operating well; now, it's crickets. If anyone has seen Terrence, please let him know that we miss him.
June 25, 2021

Go iCIMS!

Hiba Rashid | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It tracks everything very well
  • We can change features whenever we want depending on need
  • It's all in one database
  • I wish there was a notes page on the main screen of the candidates page
June 24, 2021

Clients are King!

Ivonne Mondragon | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Build reports for a number of data driven analytic stats
  • Creates email campaigns for a variety of needs
  • Onboarding metrics are fluid and easy to use
  • [I feel] Integrations shouldn't take over 6 months to initiate
Jenna Fletcher | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • TextRecruit - Easy to use and documents conversations right on profiles.
  • Dashboard - Configurable and presents information concisely
  • iForms - [I feel] This is not user-friendly at all. The candidate experience suffers in this space. [In my experience] They go from a nice, clean experience to a clunky form on a different platform. I have complained many times about this (along with other clients) and there seems to be no plan to overhaul this.
  • [I feel] Auto-launch actions need to be set up by iCIMS Talent Cloud IT - In our previous system, I had 95% control of our workflow. Now, I have to stop, ask for help, and hope their support team responds within the same week.
  • Support - [In my experience] Very poor response times. Details of the original issue do not publish in the responses so you have to log in to get the full picture again, since it is usually a week after the original submission that they reply.
  • I have contact with a salesperson, but there is no "customer success" account manager that provides solutions or best practices. I have asked, but it hasn't been delivered.
  • Poor implementation - I think it was solely the person to who we were assigned. It was not a good match.
Jennifer Daigneau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • User Friendly and Intuitive
  • You can customize the product to your business needs
  • The Customer Support is very good
  • Allow candidates to have multiple cover letters and resumes in the system.
  • The ability to search for a candidate by phone number
  • Job Details in the New iCIMS Talent Cloud
Gunnery Sergeant Joshua Widmayer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Validating phone numbers
  • Automatically filtering messages to prospects that have opted out of receiving messages from my organization
  • Provides statistics with regard to messages sent, responses, response times, and response rates.
  • Provides an easier way to manage messages received from likely prospects
  • Allows the ability to create multiple campaigns
  • Provides the option to attach a URL to your message(s)
  • Provide a site that allows users to receive training in order to fully understand all available options/capabilities of the system
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • The platform itself is user friendly as long as you don't configure it.
  • The program scrapes to a large number of job boards.
  • The technical support team is really good.
  • CSM - there is no consistent support. We have not had the same support person for more than a couple of months.
  • The reports are incredibly difficult to run or understand.
  • They charge for everything - nothing is included. You will be signing new contracts every 5 minutes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Highly configurable which helps us design the system to meet our unique needs
  • Email templates and communications
  • Allow for different experiences specific to the needs of each user
  • Reporting based off of a specific historical date
  • Complexity around searching/reporting
  • User group configurations are sometimes difficult to change when needs arise
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Dedicated CSM
  • Dedicated TAM
  • Configurable
  • High turnover of TAM
  • Start Date field is inconsistent, should be one field completed by TA and carried through onboarding wizard
  • Attract changes take too long to complete
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easily configurable.
  • Scalable.
  • Out of the box functionality.
  • Extensive help and support knowledge base.
  • Navigation of configuration menus.
  • Standard templates that are not relevant.
  • No central repository for completed onboarding documents.
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