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iCIMS

iCIMS

Overview

What is iCIMS?

iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…

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Recent Reviews

TrustRadius Insights

iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found …
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iCIMS - Great ATS for Large Orgs

8 out of 10
July 26, 2022
We utilized iCIMS Talent Cloud for our entire Applicant Tracking and offer letter process. This allowed us to manage multiple job reqs at …
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iCIMS Review

9 out of 10
March 29, 2022
Incentivized
We use iCIMS Talent Cloud as a recruiting ATS and retention matrix tool. We use it on both external and internal placements. iCIMS Talent …
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Intern

8 out of 10
December 21, 2021
Incentivized
iCIMS assists in our hiring of employees. From recruiting to onboarding, the platform helps keep track of the process each applicant has …
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iCIMS is A-Okay!

9 out of 10
November 13, 2021
Incentivized
The iCIMS Talent Cloud is used posting job positions and sourcing candidates. Running weekly metric reports. The system is used by the HR …
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iCIMS Review

4 out of 10
September 27, 2021
Incentivized
We are using iCIMS for the recruitment processes across the whole company. Our recruiters and managers are using it to find suitable …
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Streamlined recruiting

7 out of 10
September 09, 2021
Incentivized
iCIMS Talent Cloud was being used as our ATS system company wide. It provided a far more robust recruiting solution than the one with our …
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iCIMS is as expected

6 out of 10
June 30, 2021
Incentivized
We use ICIMS globally as our recruitment platform. It addresses global issues with recruitment and allows for advertisement on multiple …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 15 features
  • Applicant Tracking (122)
    9.5
    95%
  • Candidate Search (121)
    9.2
    92%
  • Job Requisition Management (123)
    8.8
    88%
  • Email Templates (122)
    8.7
    87%
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getapp.com/hr-employee…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $1,700 per month
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Features

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.3
Avg 8.0
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Product Details

What is iCIMS?

The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.

iCIMS Talent Cloud Applications:

  • iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
  • Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
  • iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
  • Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
  • Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
  • iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
  • iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
  • SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.


iCIMS Screenshots

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iCIMS Video

iCIMS Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported Countries200
Supported LanguagesAll

Frequently Asked Questions

iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.

iCIMS starts at $1700.

Bullhorn ATS & CRM, CATS Applicant Tracking System, and Jobvite are common alternatives for iCIMS.

Reviewers rate Collaboration highest, with a score of 9.7.

The most common users of iCIMS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(374)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.

Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.

The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.

Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.

User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.

Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.

Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.

Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.

Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.

Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.

Based on the user reviews, users recommend the following for TextRecruit and iCIMS:

  • Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.

  • Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.

  • Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.

Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Marc LeVine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Frankly, we don't use all the functions/features of the software but it helps organize our recruitment efforts all in one platform.
  • Easy to review and rate incoming applications/resumes; especially since iCims upgraded their interface to reduce the number of clicks to accomplish this.
  • Easy to get our job postings out to social media via the iCIMS "advertise" feature.
  • Fairly easy to email past candidates to keep in touch and develop a talent source from a growing pool.
  • Easy to post our jobs.
  • More work is definitely needed on the main interface to help make it even more intuitive and reduce the number of steps involved in reviewing candidates and "accepting" or "rejecting" them.
  • More integration with social media. Our package was just upgraded, so this already may have been accomplished. We'll see.
  • Emailing select groups of past candidates is still a little awkward. Would love to be able to sort the candidates and create more specialized groups and touch points to email them and create stronger ties and talent source pools. Would love to be able to tailor and send out newsletters, blog posts and specialized job announcements to them. May be create and advertise special events (job fairs & open houses).
  • Would love to see a feature where candidates and others can recommend a friend seeking employment.
  • Would love to have the ability to create email contact lists for job referral sources at colleges, labor dept offices, vocational schools, employment help organizations and others to which we could create and push out our job posts, e-newsletters and event invites to them with a click.
iCIMS Talent Acquisition Software is best suited for mid-size companies due to its many useful features and benefits, ease of use and relative affordability.
Recruiting / ATS (15)
66%
6.6
Job Requisition Management
50%
5.0
Company Website Posting
80%
8.0
Publish to Social Media
80%
8.0
Job Search Site Posting
80%
8.0
Customized Application Form
80%
8.0
Resume Management
80%
8.0
Duplicate Candidate Prevention
50%
5.0
Candidate Search
60%
6.0
Applicant Tracking
70%
7.0
Collaboration
50%
5.0
Task Creation and Delegation
50%
5.0
Email Templates
60%
6.0
User Permissions
60%
6.0
Notifications and Alerts
60%
6.0
Reporting
80%
8.0
  • Took too long to screen each resume and assign a status - too many clicks. Has been improving with recent changes.
  • Great organizational tool for recruiting effort. This has been HUGE for us.
  • Not happy with the forced buy that took us up nearly $300 per month in usage fee - in one step. CEO is not pleased and will scrutinize value of the system more and cause us to be on the lookout for better deals with competitors.
  • Customer service has been EXCELLENT.
Almost jumped ship when forced buy was revealed in late November. Fortunately for iCims, our research showed that iCims is the better of most competitors we reviewed.
2
Recruiting and Selection
We use iCims customer support team.
  • We have major ongoing recruiting needs and iCIMS is exactly what we need to help manage them.
  • Currently, I am the only recruiter here with a part time support person, so iCIMS makes my job a bit easier.
  • It seems to interface well with or current website.
  • Success story. We recently ran a Veterans Job Fair and invested a ton of time in reaching out to military and Veterans groups by phone, email and snail mail. We spent several thousand dollars on FaceBook and regional newspaper ads. The day before the event we only had 35 candidates registered to attend. We were very upset with that kind of response. That same day we invited 9000 candidates from our iCims applicant data base and several hundred attended the job fair to save the day!!!!
  • More effort to create, reach out to and maintain a talent source oool through iCIMS.
  • Hoping to bring in our referral sources and keep them better informed.
  • Hoping to bring in our employees and better involve them in the recruiting process and employee referral program.
Because of the recent price increase, we are mandated to remain on the lookout for evolving and improved similar platforms that may be more cost effective over time.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
I was not yet at the company when iCims was purchased, but the purchase was based on features, usability, reviews and initial pricing of the basic package.
No change.
  • Vendor implemented
Change management was minimal
  • Was not here during implementation and no one remembers.
Unknown.
  • Online training
iCims has always been available and helpful with much live and online training offered.
To be honest - unsure.
No, I do not. This is not my area of expertise.
Some - we have done small customizations to the interface
Minor changes relating to integration with our web page. I think that is all that was attempted to date.
No
We feel we pay enough already to earn that level of support.
We have been very pleased with iCims' customer support to date.
Yes
Yes it was!
There has never been a time when they have not.
  • Job Posting
  • Candidate Review (not the grading system, though)
  • Posting jobs to social media
  • Rating/Grading each candidate still takes too long.
  • Emailing candidates in groups is not intuitive nor easy to figure out.
I don't use every function so I don't know what I don't know. Perhaps, the fact that I don't use every function is a veiled way of saying that it seems a bit overwhelming to master.
iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.
There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.
We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.
  • None that I am aware of.
  • Things like Survey Monkey, Mail Chimp, Wisestep, etc. Looking to create more touch points with past candidates, referral sources and current employees through iCims
Unkown
  • File import/export
???? Unsure
Unsure of this.
I am not an expert in this area. Difficult to offer such technical advice from a layman's point of view.
Was not here at the time.
Our relationship with iCims and their staff has always been excellent!
Unknown
No.
No
  • Still to be seen when we upgrade in March 2016
  • More Social Media interfaces.
No
Yes
This is scheduled for March -the forced upgrade.
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