Overview
What is iCIMS?
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…
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Scalable and easily integrates with other core HR systems on the market.
Streamlined recruiting
You can improve your recruitment to the new level.
Some great features but not what was expected.
TextRecruit is the BEST product for candidate engagement.
iCIMS is as expected
iCIMS is struggling to stay at the forefront
Go iCIMS!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Applicant Tracking (122)9.595%
- Candidate Search (121)9.292%
- Job Requisition Management (123)8.888%
- Email Templates (122)8.787%
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $1,700 per month
Features
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(123) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.5Company Website Posting(117) Ratings
Software allows postings to be displayed on the company website
- 7.5Publish to Social Media(103) Ratings
Software provides ability to publish postings to social media sites
- 9.3Job Search Site Posting(108) Ratings
Software provides ability to publish postings to top job search sites
- 7.2Customized Application Form(111) Ratings
Application form for applicants allowing capture of required information
- 9Resume Management(120) Ratings
Software allows resumes to be uploaded in bulk, and for contact information to be parsed
- 5.3Duplicate Candidate Prevention(114) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 9.2Candidate Search(121) Ratings
Search capabilities allows candidates with certain attributes to be located
- 9.5Applicant Tracking(122) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 9.7Collaboration(110) Ratings
Collaboration capabilities provide the ability to share notes and evaluations
- 7.1Task Creation and Delegation(93) Ratings
Task creation is the ability to create recruitment process tasks and assign them to others
- 8.7Email Templates(122) Ratings
Software allows creation of standard email templates for communication with candidates
- 9.2User Permissions(120) Ratings
User permissions allow you to decide which information is viewable or editable by others
- 7.4Notifications and Alerts(108) Ratings
Notifications and reminders inform you of tasks to be completed
- 7.4Reporting(121) Ratings
Standard reports on key recruiting metrics such as time-to-fill
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
iCIMS Talent Cloud Applications:
- iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
- Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
- iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
- Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
- Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
- iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
- iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
- SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.
iCIMS Screenshots
iCIMS Video
iCIMS Integrations
iCIMS Competitors
iCIMS Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | 200 |
Supported Languages | All |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(374)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.
Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.
The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.
Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.
User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.
Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.
Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.
Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.
Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.
Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.
Based on the user reviews, users recommend the following for TextRecruit and iCIMS:
-
Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.
-
Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.
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Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.
Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.
Attribute Ratings
- 7.8Likelihood to Renew31 ratings
- 9.1Availability5 ratings
- 8.2Performance3 ratings
- 8.8Usability68 ratings
- 6.1Support Rating103 ratings
- 7.9Online Training3 ratings
- 6.3Implementation Rating5 ratings
- 5Configurability1 rating
- 7.8Product Scalability2 ratings
- 5Ease of integration1 rating
- 5Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
Reviews
(1-5 of 5)- Customizable - Easy to customize to your needs.
- Speed - It's easy to do tasks in bulk and do things efficiently.
- Reporting - You can pull any report that you need and customize it.
- Complex Searches - It can get a little busy with searches and if you aren't great at that type of reporting, it can be overwhelming.
- Customer Service Wait Times - [In my experience] It is so difficult to get through by phone to customer service and when you put in a ticket online or through email, it takes FOREVER to get a response that way either.
- Visual - iCims is a great platform but it looks a little dated. Maybe a more modern upgrade would be nice.
- Job Requisition Management
- 90%9.0
- Company Website Posting
- 50%5.0
- Publish to Social Media
- 60%6.0
- Job Search Site Posting
- 60%6.0
- Customized Application Form
- 80%8.0
- Resume Management
- 90%9.0
- Duplicate Candidate Prevention
- 40%4.0
- Candidate Search
- 80%8.0
- Applicant Tracking
- 90%9.0
- Collaboration
- 90%9.0
- Task Creation and Delegation
- 80%8.0
- Email Templates
- 90%9.0
- User Permissions
- 100%10.0
- Notifications and Alerts
- 80%8.0
- Reporting
- 100%10.0
- Good candidate experiences with the templates.
- Detailed notes help us keep good records for high volume recruiting.
- It can get time consuming to work on certain things due to the complexity.
- Unknown
- Unknown
- Unknown
- We use a lot of templates
- We have a good amount of custom dashboards
- We have tons of reports automated
- For mass recruiting
- For the new companies we're acquiring
- For HR purposes
- Product Usability
- Don't know
- Unknown
- Unknown
- Unknown
- Candidate reviews
- Workflows
- Job creations
- Reporting
- Configurations
- Support
- Job visibility internally between recruitment and hiring managers
- Online reach; visibility on major job boards, niche sites, etc.
- Ease of use for both recruiters who are power users and hiring managers who are not
- Reporting Capabilities that allow us to analyze our current processes and structure and adapt for any forecasted changes
- Their iFORMS are not mobile compatible.
- Reporting and Searching are not easy to use or understand.
- At times, getting to where you need to go requires too many clicks.
- Job Requisition Management
- 90%9.0
- Company Website Posting
- 90%9.0
- Publish to Social Media
- 80%8.0
- Job Search Site Posting
- 90%9.0
- Customized Application Form
- 80%8.0
- Resume Management
- 80%8.0
- Duplicate Candidate Prevention
- 60%6.0
- Candidate Search
- 70%7.0
- Applicant Tracking
- 80%8.0
- Collaboration
- 80%8.0
- Task Creation and Delegation
- 70%7.0
- Email Templates
- 80%8.0
- User Permissions
- 80%8.0
- Notifications and Alerts
- 80%8.0
- Reporting
- 80%8.0
- Increased visibility of our company online
- Better insight and collaboration between recruitment and hiring managers
Hiring Managers
Administrators
- Candidate and Job Visibility for both Recruitment and Hiring Managers
- Accessibility & Visibility to our open positions on the web
- A positive candidate experience from start to finish
- None at this time
- None at this time
- Product Features
- Product Usability
- Product Reputation
- Implemented in-house
- None at this time
- Creating Requisitions
- Looking at Candidates
- Reporting
- Seeing what other workflows a candidate has been in
- Identifying past candidates
Great flexibility for managing a complex organization
- Manage candidates
- Coordinate different locations and offices
- Work globally
- The reporting function can be clunky if you do not use frequently.
- Comparison of different candidates could be better, especially if you want to print a report.
- The support services and account management could be better.
- Commercially, we have seen fairly significant price increases, which as a charity we have found difficult.
- Job Requisition Management
- 70%7.0
- Company Website Posting
- 70%7.0
- Customized Application Form
- 80%8.0
- Resume Management
- 80%8.0
- Duplicate Candidate Prevention
- 50%5.0
- Candidate Search
- 50%5.0
- Applicant Tracking
- 90%9.0
- Collaboration
- 90%9.0
- Task Creation and Delegation
- 50%5.0
- Email Templates
- 80%8.0
- User Permissions
- 80%8.0
- Notifications and Alerts
- 50%5.0
- Reporting
- 30%3.0
- The standardisation of processes across 16 different countries
- Collation and sharing of applicant data and the management through the process
- Financially this has not had a return but it has given us better management of candidates
- Standardization
- Global management of vacancies
- Global attraction
- Price
- Product Features
- Product Usability
- Easy to review and rate incoming applications/resumes; especially since iCims upgraded their interface to reduce the number of clicks to accomplish this.
- Easy to get our job postings out to social media via the iCIMS "advertise" feature.
- Fairly easy to email past candidates to keep in touch and develop a talent source from a growing pool.
- Easy to post our jobs.
- More work is definitely needed on the main interface to help make it even more intuitive and reduce the number of steps involved in reviewing candidates and "accepting" or "rejecting" them.
- More integration with social media. Our package was just upgraded, so this already may have been accomplished. We'll see.
- Emailing select groups of past candidates is still a little awkward. Would love to be able to sort the candidates and create more specialized groups and touch points to email them and create stronger ties and talent source pools. Would love to be able to tailor and send out newsletters, blog posts and specialized job announcements to them. May be create and advertise special events (job fairs & open houses).
- Would love to see a feature where candidates and others can recommend a friend seeking employment.
- Would love to have the ability to create email contact lists for job referral sources at colleges, labor dept offices, vocational schools, employment help organizations and others to which we could create and push out our job posts, e-newsletters and event invites to them with a click.
- Job Requisition Management
- 50%5.0
- Company Website Posting
- 80%8.0
- Publish to Social Media
- 80%8.0
- Job Search Site Posting
- 80%8.0
- Customized Application Form
- 80%8.0
- Resume Management
- 80%8.0
- Duplicate Candidate Prevention
- 50%5.0
- Candidate Search
- 60%6.0
- Applicant Tracking
- 70%7.0
- Collaboration
- 50%5.0
- Task Creation and Delegation
- 50%5.0
- Email Templates
- 60%6.0
- User Permissions
- 60%6.0
- Notifications and Alerts
- 60%6.0
- Reporting
- 80%8.0
- Took too long to screen each resume and assign a status - too many clicks. Has been improving with recent changes.
- Great organizational tool for recruiting effort. This has been HUGE for us.
- Not happy with the forced buy that took us up nearly $300 per month in usage fee - in one step. CEO is not pleased and will scrutinize value of the system more and cause us to be on the lookout for better deals with competitors.
- Customer service has been EXCELLENT.
- We have major ongoing recruiting needs and iCIMS is exactly what we need to help manage them.
- Currently, I am the only recruiter here with a part time support person, so iCIMS makes my job a bit easier.
- It seems to interface well with or current website.
- Success story. We recently ran a Veterans Job Fair and invested a ton of time in reaching out to military and Veterans groups by phone, email and snail mail. We spent several thousand dollars on FaceBook and regional newspaper ads. The day before the event we only had 35 candidates registered to attend. We were very upset with that kind of response. That same day we invited 9000 candidates from our iCims applicant data base and several hundred attended the job fair to save the day!!!!
- More effort to create, reach out to and maintain a talent source oool through iCIMS.
- Hoping to bring in our referral sources and keep them better informed.
- Hoping to bring in our employees and better involve them in the recruiting process and employee referral program.
- Price
- Product Features
- Product Usability
- Product Reputation
- Third-party Reviews
- Vendor implemented
- Was not here during implementation and no one remembers.
- Online training
- Job Posting
- Candidate Review (not the grading system, though)
- Posting jobs to social media
- Rating/Grading each candidate still takes too long.
- Emailing candidates in groups is not intuitive nor easy to figure out.
- None that I am aware of.
- Things like Survey Monkey, Mail Chimp, Wisestep, etc. Looking to create more touch points with past candidates, referral sources and current employees through iCims
- File import/export
- Still to be seen when we upgrade in March 2016
- More Social Media interfaces.
iCIMS ( I C that I aM Successful) with the iCIMS ATS!
- Allows us to post from one site to several
- Allows us to track where we are with our requisitions and candidates
- Allows our hiring managers access to review candidates
- I need to take more classes from iCIMS as I am not utilizing EVERY aspect of its abilities
- Moving candidates faster through the interview process
- Onboarding paperwork
- Easy tracking to see where we are with our candidates.
- Recruiting
- Onboarding
- Hiring Manager Access
- Posting to multiple websites from Icims
- Recruiting - Application process
- Keeping the managers abreast of the process and where we are in the process
- Employee's can check their information and change information
- Video Cover letter
- Price
- Product Features
- Implemented in-house
- I am not sure as my On-Boarding Specialist did the implementation and is the administrator
- Scheduling the Prescreens and Interviews
- Sending Emails
- None that I can think of, but I don't know everything yet either.