TrustRadius Insights
ID.me has become a go-to solution for organizations looking to authenticate consumer segments and offer exclusive discounts. Users have …
Overview
What is ID.me?
ID.me is a digital identity network that aims to simplify the user's indication verification experience.
Recent Reviews
Pricing
N/A
Unavailable
What is ID.me?
ID.me is a digital identity network that aims to simplify the user's indication verification experience.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
135 people also want pricing
Alternatives Pricing
What is The Okta Identity Cloud?
Okta is an enterprise grade identity management service, built in the cloud. IT can manage access across any application, person or device. Whether the people are employees, partners or customers or whether the applications are in the cloud, on premises or on a mobile device, Okta helps IT become…
What is Trust Swiftly?
In an era where digital transactions and interactions have become the norm, ensuring the security and trustworthiness of online identities has become a paramount concern for businesses. Trust Swiftly is an identity verification service that aims to simplify and enhance the process of…
Product Demos
FinovateSpring 2017 / ID.me
YouTube
You ID Me Emergency ID and Medical Alert Service Demo of Lifesaving Capability on Phone
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ID.me?
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Features
- Supported: Community Verification
- Supported: Compliance Monitor
- Supported: Document Verification
- Supported: Identity Verification
- Supported: Identity Gateway
- Supported: COVID-19 Vaccine Verification
- Supported: Fraud Detection
ID.me Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(8)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
ID.me has become a go-to solution for organizations looking to authenticate consumer segments and offer exclusive discounts. Users have praised the software for its ability to verify customer status quickly and securely, eliminating the need for cumbersome paper document verification. By leveraging ID.me's identity verification capabilities, organizations have effectively prevented fraud and ensured that promotional discounts are only given to eligible customers. The software's checks and balances have been particularly effective in reducing fraudulent offers to ineligible individuals.
One of the standout use cases of ID.me is its ability to drive customer acquisition across various customer segments, most notably military personnel. Customers appreciate the ease and efficiency with which they can verify their military status through ID.me, enabling them to access exclusive discounts and offers from partnering organizations. This has been immensely valuable for companies, allowing them to expand their reach into customer segments that were previously inaccessible. The scale of ID.me's user base adds further value, ensuring quick verification and seamless integration for organizations seeking to tap into these customer segments. Ultimately, working with ID.me has provided companies with a cost-effective way to expand their customer base and better serve diverse populations.
Simple and Intuitive User Experience: Several users have praised ID.me for its simple and intuitive user experience, stating that it makes the verification process seamless and easy to navigate. They appreciate how straightforward it is to complete the checkout process, allowing customers to verify their identities without any hassle.
Excellent Customer Service: Many reviewers have highlighted the excellent customer service provided by ID.me. They mention that the support team is responsive and helpful when addressing any issues or concerns related to the verification process. Users feel supported throughout their experience with ID.me, knowing that they can rely on prompt assistance whenever needed.
Willingness to Improve Based on Client Recommendations: Users have acknowledged ID.me's commitment to continuous development by mentioning its willingness to make changes based on client recommendations. This demonstrates that ID.me values feedback from its users and strives to enhance its software according to their evolving needs. Customers appreciate this proactive approach in ensuring that the software remains effective and meets their expectations over time.
Limited functionality of Brand Site: Users have expressed concerns about the limited functionality of ID.me's Brand Site, stating that it falls short of their expectations. Some users feel that certain features or capabilities are missing, which hinders their ability to fully utilize the site for branding purposes.
Difficulties in verification process: Multiple users have reported difficulties during the verification process, specifically highlighting the requirement to provide personal documentation such as Social Security numbers. This has been seen as a barrier by some users who are generally reluctant to share this sensitive information, leading to frustration and potential abandonment of the verification process.
Limited discount offers: Users have mentioned limitations in the discount offers provided by ID.me. They suggest that there are restrictions or limitations that prevent them from fully utilizing the available discounts. Some reviewers feel that they are not able to access discounts for products or services they were expecting, resulting in disappointment and dissatisfaction with ID.me's offerings.
Users have provided several recommendations for the product. The most common ones include creating a dedicated webpage for discounts, adding buttons for discounts at checkouts, and improving integration with big commerce. Many users believe that having a webpage specifically dedicated to discounts can maximize their effectiveness. This would provide a centralized location for customers to easily find and access the available discounts. Users suggest adding buttons or prompts during the checkout process to highlight certain discounts. This would increase the usage of these discounts by making them more visible and easily accessible to customers. Some users recommend enhancing the integration between the software and big commerce, a popular e-commerce platform. This would streamline the process of using the software with this platform, making it more convenient for businesses. Additionally, users mention that the software has limitations in compatibility with Hybris, an e-commerce platform. They also advise evaluating the product for personal use before implementing it for business, as it may not meet all specific requirements. However, many reviewers consider this solution to be great for advertising and preventing fraud, and appreciate the ID.me team's support.
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
June 28, 2022
ID.me helps us offer great discounts
We use ID.me for identity verification. We wanted to offer a discount to special groups and ID.me was a tool that we could partner with to solve this issue. We are currently using ID.me for Military and Student discounts but eventually would like to expand to all their group offerings.
- Identity Verification
- Customer Service
- Development Support
- Anayltics
- Verification Usage
- Contract Communications
June 24, 2022
ID.me Verification for Customer Discounts
We use ID.me at my organization as a verification service to verify customer status to provide certain, exclusive discounts to certain customers. In the past, we should paper document verification which is timely and cost-heavy to have done, and using software, eliminates those needs and saves us both time and money.
- Customer Identity Verification
- Customer Service
- Data Reporting
- No suggested improvement areas - product is working great!
March 10, 2022
Great service. Easy integration. Secure.
We utilize ID.me to drive customer acquisition across various customer segments that we otherwise would struggle to drive at such an efficient cost. The scale of their user base and the ability to quickly verify, particularly military personnel, is tremendously valuable. Being able to confidently and quickly verify removes a significant back-end verification burden on our team.
- Scalable audience size
- Easy integration with Shopify
- Secure customer verification
- Discount offer limitations
- Limited co-marketing opportunities
We use ID.me to help us authenticate consumer segments in exchange for discounts. For our brand, this helps us find individuals who are deserving of a promotional discount year-round based on their occupation or contribution to society. Because ID.me is trusted and gated we also avoid channel conflict challenges by using the software.
- Identity verification
- Data collection
- Simple user experience at checkout
- Additional user segments beyond Military, 1st Responders, etc.
- International segments
March 03, 2022
Scalable ID Verification Program with Marketing Options
ID.me is the ID verification vendor we use to provide discounts to First Responders, Military, and other high-value customer segments. We had no previous solution in place, so working with ID.me has enabled my company to *easily* expand our reach into customer segments we would not have otherwise had access to.
- Installation/Setup.
- Segment Marketing.
- ID Verification.
- Reporting Platform.
- Limited functionality of our Brand Site on their website.
February 24, 2022
ID.me Delivers
ID.me has been a great way to not only verify employment or status but also to prevent fraud. By using ID.me it takes the adding of discounts away from our frontline where fraud can be prevalent and adds checks and balances of sorts to confirm the validity of who is sighing up for said offer. Although you pay for ID.me it has saved us much more in the addition of fraudulent offers being provided to customers who were not eligible in the first place.
- Communication.
- Tech assistance.
- Willingness to improve or make changes per client recommendation.
- Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.
- Be conscious that people do not like to provide their SS#.