IdeaScale

Simplicity and User-Friendliness: Many users have praised IdeaScale for its simplicity and user-friendliness. They find the platform incredibly easy to use, navigate, and customize to fit their specific needs. The intuitive site design and straightforward onboarding process make it accessible even for non-tech-savvy users.

Exceptional Customer Service: Several reviewers have highlighted the exceptional customer service provided by IdeaScale. Users appreciate the friendly, responsive, and helpful support from the customer service team. The availability of 24/7 IT help is also highly appreciated.

Reliability and Security: Users value the reliability and security of IdeaScale's system. They find it reliable in terms of uptime, with zero downtime reported over extended periods of usage. Additionally, users emphasize the ease of exporting data to Microsoft Excel, which adds value to their business needs.

Confusing User Interface: Several users have found the user interface of the software confusing and not intuitive, particularly in the back-end moderation and administration UI. They have mentioned that it took time and effort to learn and navigate the software due to its complexity. Additionally, some users have faced difficulty in finding specific functions within the system.

Lack of Preconfigured Templates and Flexibility: A number of users expressed a desire for more preconfigured templates and assistance in setting up innovation programs. They also criticized the lack of flexibility in certain areas, such as the inability to change the evaluation scales for ideas.

Bugs and Data Analysis Issues: Some users have experienced bugs in the system, which affected their overall experience. Specifically, they mentioned a delay in predictive data analysis and expressed a need for better data interpretation features.

Users commonly recommend the following:

• Carefully evaluate all options: Users advise thoroughly considering different options before implementing IdeaScale as a platform for idea generation, evaluation, and selection. This recommendation highlights the importance of due diligence in selecting the right tool for their organization's needs.

• Build effective models for reviewing and managing ideas: Users suggest creating robust processes and systems to effectively review and manage ideas collected through IdeaScale. This recommendation emphasizes the need for structured workflows to ensure that valuable ideas are properly evaluated and acted upon.

• Prepare for transition to project management: Users recommend preparing for the transition from the innovation funnel to project management by having a collaboration platform ready. This recommendation underscores the importance of seamlessly transitioning promising ideas into actionable projects within the organization.

Overall, users recommend working with IdeaScale for crowdsourcing and value its customizable nature. They also highlight the benefits provided by IdeaScale, such as multiple voting rounds and tagging ideas, as well as the excellent support offered by the company. Additionally, users suggest building a good connection with the innovation architect and taking advantage of the company's staff Innovation Strategist to maximize the value obtained from using IdeaScale.