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iDentalSoft

iDentalSoft

Overview

What is iDentalSoft?

iDentalSoft in Milpitas, California offers a cloud-based practice management software featuring scheduling, billing, treatment plans and document management, and other features.

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Recent Reviews

TrustRadius Insights

iDentalSoft has proven to be a valuable solution for dental practices, addressing various business problems and enhancing the overall …
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Product Demos

iDentalsoft: My In-depth Overview! - DentalTechup Podcast #6

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identalsoft demo

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iDentalSoft Practice Management Demo by RF America IDS

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1 Month Review of iDentalSoft- Is it worth it? by Dr. DeForest DDS

YouTube
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Product Details

What is iDentalSoft?

iDentalSoft Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

iDentalSoft has proven to be a valuable solution for dental practices, addressing various business problems and enhancing the overall efficiency of operations. Users have highlighted several key use cases and benefits that they have experienced with the software.

One significant business problem that iDentalSoft solves is the improvement of treatment plan case acceptance. Users have described it as a game changer for their dental practices, as it effectively increases patient acceptance of recommended treatment plans. This results in better patient outcomes and increased revenue for the practice.

Another important use case is the streamlined staff training provided by iDentalSoft. Users have found the software to be user-friendly, allowing for easy onboarding and reduced training time for new staff members. This saves dental practices valuable time and resources in staff development, enabling them to focus more on patient care.

The centralized data access and patient communication features of iDentalSoft have been highly commended by users. The software allows dental practices to easily access patient records, manage appointments, and communicate with patients efficiently. This enhances organization within the practice and improves patient communication, leading to enhanced patient satisfaction and loyalty.

For insurance-based practices, iDentalSoft has been particularly beneficial in managing insurance claims and increasing productivity. Users have noted that the software simplifies insurance billing processes, reducing errors and saving time for administrative tasks. Additionally, the cloud-based nature of iDentalSoft allows for secure access from anywhere, providing flexibility for insurance-based practices that may operate across multiple locations.

While iDentalSoft has been successful in addressing various business problems for users, it is important to note that some users have reported negative experiences with system issues and support. These instances highlight the need for consistent improvements in software performance and customer support to ensure a positive experience for all users.

Overall, iDentalSoft has proven to be a valuable tool for dental practices in enhancing treatment plan case acceptance, streamlining staff training, improving patient communication, and managing insurance claims. While there have been some reported issues, the software's positive impact on dental practices is evident from the experiences shared by users.

Seamless Integration with Other Dental Software: Users have consistently praised the seamless integration of iDentalSoft with other dental software such as Carestack, Dentrix, and Eaglesoft. Several reviewers have mentioned that this integration has made their transition to iDentalSoft smooth and easy, resulting in a more efficient workflow.

Intuitive User Interface: Many users have appreciated the intuitive user interface of iDentalSoft. They have noted that the software has a short learning curve and is easy to navigate. This user-friendly interface allows for quick access to patient information and provides all the necessary features for effective dental management.

Exceptional Customer Support: The customer support provided by iDentalSoft has received high praise from users. Reviewers frequently mention the helpfulness and responsiveness of the support staff. Users appreciate that the support team is knowledgeable and willing to go above and beyond to assist with any issues or questions they may have.

Cons:

  1. X-ray Functionality: Some users have experienced frequent issues with the x-ray functionality, particularly with the bridge. These issues occur on a daily basis and can be frustrating for users.
  2. Lack of Customization: Several users have mentioned that there are certain items in iDentalSoft that cannot be customized to their specific needs. This lack of customization limits the flexibility and adaptability of the software.
  3. Support Issues: A number of users have had negative experiences with iDentalSoft's support team. They mention unresponsive email and phone communication, long waiting times for technical support, and minimal training provided during migration to the software.

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