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IDMS by DealerSocket

IDMS by DealerSocket

Overview

What is IDMS by DealerSocket?

DealerSocket’s IDMS combines its web-based design and custom reporting for a DMS solution designed to help independent and BHPH dealers be successful. IDMS gives web-based access with mobile capabilities, configurable workflows, and more than 50 third-party integrations.

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Learn from top reviewers

Great for your sales force, but RUN AWAY for service!

Rating: 2 out of 10
February 7, 2019
IncentivizedVetted ReviewVerified User
It was being used for our sales and service teams. The sales side of it is great, but the service side needs a lot of work.
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Verified user
Professional
IDMS by DealerSocket1 year of experience

DealerSocket - the king of the Auto CRM

Rating: 7 out of 10
January 11, 2019
IncentivizedVetted ReviewVerified User
DealerSocket is used by my client to organize customers, do email marketing, make sure followup is done via calls and emails, to keep customer history and purchase history on ...
Continue reading
Verified user
Director
IDMS by DealerSocket5 years of experience
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Product Details

What is IDMS by DealerSocket?

DealerSocket’s IDMS combines its web-based design and custom reporting for a DMS solution designed to help independent and BHPH dealers be successful. IDMS gives web-based access with mobile capabilities, configurable workflows, and more than 50 third-party integrations.

IDMS by DealerSocket Competitors

IDMS by DealerSocket Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews and Ratings

(2)

Reviews

(1-2 of 2)
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Great for your sales force, but RUN AWAY for service!

Rating: 2 out of 10
Incentivized
February 07, 2019
Verified User
Vetted Review
Verified User
IDMS by DealerSocket
1 year of experience
Use Cases and Deployment Scope
It was being used for our sales and service teams. The sales side of it is great, but the service side needs a lot of work.
Pros and Cons
  • You have the ability to take a photo of a guest's driver's license before they go for a test drive and it imports all the data.
  • It offers the ability to text right out of the system for sales and service.
  • The tracking for sales is simple when using the app.
Likelihood to Recommend
The sales system (Black Bird) is amazing, but if you're looking for a service scheduling solution, keep moving, this is not helpful. Their support doesn't even know what their program can do, online scheduling for guests is AWFUL, and the list goes on and on. Our business didn't even keep it a year because it was that frustrating for our scheduling team, for guests booking online, and ESPECIALLY for our service advisers and service managers.
Return on Investment
  • Not sure financially what the impact was, but I do know that our CSI scores in service dropped dramatically after implementing DealerSocket.
Alternatives Considered
We were using CDK CRM for the sales side of things, which was greatly outdated and DealerSocket absolutely blew it out of the water. However, we were using Xtime for service prior to the switch and after just 10 months, we are back to our original system. We wanted to integrate both sales and service within the same system, which is why we went with DealerSocket, but it's not worth all the trouble it brings.
Other Software Used

DealerSocket - the king of the Auto CRM

Rating: 7 out of 10
Incentivized
January 11, 2019
Verified User
Vetted Review
Verified User
IDMS by DealerSocket
5 years of experience
Use Cases and Deployment Scope
DealerSocket is used by my client to organize customers, do email marketing, make sure followup is done via calls and emails, to keep customer history and purchase history on file and to organize their auto service department. It's used almost across the whole organization. It addresses the problem of using many products to do both marketing and CRM tasks.
Pros and Cons
  • They are the orginal auto CRM with a full suite
  • Great Mobile App
  • Great integrations
Likelihood to Recommend
DealerSocket is well suited for a scenario in which an auto or motorcycle dealer needs a one-stop, all-inclusive software for CRM and marketing. It can be cost prohibitive so a small dealership may not use all the features or be able to afford the high cost of the software.
Return on Investment
  • More deals closed
  • No extra cost for marketing tools
  • More sales calls made
Other Software Used
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