TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/jf/i3/5THMZIBAF3RT.PNGIDriveI can't believe the positive reviews of iDrive. It can't be just me.2019-01-18T20:32:45.426ZI tried to use iDrive to backup my PC. However, it didn't work. I went with iDrive because I could do an offline backup to start, which saved me untold hours backing up online.
When iDrive finally got around to uploading the data from the disk they provided, I found that the backup didn't work. It was running at night for 12 hours and backing up files that hadn't been changed. It almost looked like it was doing a full backup rather than incremental. I worked with their Tech Support several times and got to a Tier 2 tech who said that there were others with the same problem and he'd escalate to the "Back End" team for a resolution.
When I didn't hear back, I contacted billing for a refund. They were going to prorate the refund because "they had allocated room on the server for the data they'd uploaded." After threatening to start a dispute through my credit card company, they decided that they'd process a full refund.,The offline initial backup is great - if it would work.,The operation of their software.
Their tech support.
Their customer support.,1,Using iDrive has taken too much of my time, having a negative impact on revenue.Kathleen AllardyceIDrive is a good value: high functionality and low price2017-08-28T20:10:40.059ZI used iDrive to ensure I could access work across devices and have a backup when needed.,Syncing across multiple devices (a-la-Dropbox)
Backing up information (cloud backup),Could be faster on sync time
Occasionally needs deleting and re-installing,8,Increased productivity on remote work
Reduced downtime when experiencing computer issues,Dropbox,Slack, Apple iCloud, Microsoft Office 2016David Doss
Unspecified
IDrive
6 Ratings
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