The right tool for ITIL implementation
Axios assyst is being used primarily as a service desk tool. Since the deployment we have also introduced change management, problem …
IFS Assyst (formerly Axios Assyst)
IFS Assyst (formerly Axios Assyst)
Overview
Recent Reviews
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of IFS Assyst (formerly Axios Assyst), and make your voice heard!
Pricing
View all pricingN/A
Unavailable
What is IFS Assyst (formerly Axios Assyst)?
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
9 people want pricing too
Alternatives Pricing
What is ServiceNow IT Service Management?
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…
What is Jira Service Management (Jira Service Desk)?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…
Features Scorecard
No scorecards have been submitted for this product yet.Start a Scorecard.
Product Details
What is IFS Assyst (formerly Axios Assyst)?
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).
IFS Assyst (formerly Axios Assyst) Video
Axios Self Service Portal
IFS Assyst (formerly Axios Assyst) Competitors
IFS Assyst (formerly Axios Assyst) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
View all alternatives
Frequently Asked Questions
What is IFS Assyst (formerly Axios Assyst)?
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).
What are IFS Assyst (formerly Axios Assyst)'s top competitors?
BMC Helix ITSM (Remedy), Cherwell Service Management, and IBM Control Desk are common alternatives for IFS Assyst (formerly Axios Assyst).
Who uses IFS Assyst (formerly Axios Assyst)?
The most common users of IFS Assyst (formerly Axios Assyst) are from Enterprises (1,001+ employees) and the Accounting industry.
Reviews and Ratings
 (7)
Reviews
(1-2 of 2)- Popular Filters
Companies can't remove reviews or game the system. Here's why
August 18, 2016
The right tool for ITIL implementation
Axios assyst is being used primarily as a service desk tool. Since the deployment we have also introduced change management, problem management and asset management.
- IT Asset Management and IT Service Management in one product
- ITIL framework
- Highly customisable service catalogue and processes
- Mature mobility product
- Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
- Axios service desk does not offer much help, our internal technical people know more than their support analysts.
July 03, 2014
Axios did not Assyst
Service Requests. Incident, Problem, and Change management across the whole organization (or that was the intent). Actually primarily used by IT. Originally it sold to us for use with knowledge management as well but that was a total failure.
- It was a low cost solution
- The service catalog is an ITIL compatible format
- Service requests, incident, problem, and change management
- Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
- Axios help desk does is not knowledgable and does not follow up on reported incidents
- Training is incomplete - no real resources available except billable by the hour.