The right tool for ITIL implementation
Axios assyst is being used primarily as a service desk tool. Since the deployment we have also introduced change management, problem …
IFS Assyst
IFS Assyst
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What is IFS Assyst?
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service…
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is IFS Assyst?
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).
IFS Assyst Video
Axios Self Service Portal
IFS Assyst Competitors
IFS Assyst Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is IFS Assyst?
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).
What are IFS Assyst's top competitors?
BMC Helix ITSM (Remedy), Cherwell Service Management, and IBM Control Desk are common alternatives for IFS Assyst.
Who uses IFS Assyst?
The most common users of IFS Assyst are from Enterprises (1,001+ employees) and the Accounting industry.
Reviews and Ratings
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August 18, 2016
The right tool for ITIL implementation
Axios assyst is being used primarily as a service desk tool. Since the deployment we have also introduced change management, problem management and asset management.
- IT Asset Management and IT Service Management in one product
- ITIL framework
- Highly customisable service catalogue and processes
- Mature mobility product
- Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
- Axios service desk does not offer much help, our internal technical people know more than their support analysts.
July 03, 2014
Axios did not Assyst
Service Requests. Incident, Problem, and Change management across the whole organization (or that was the intent). Actually primarily used by IT. Originally it sold to us for use with knowledge management as well but that was a total failure.
- It was a low cost solution
- The service catalog is an ITIL compatible format
- Service requests, incident, problem, and change management
- Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
- Axios help desk does is not knowledgable and does not follow up on reported incidents
- Training is incomplete - no real resources available except billable by the hour.