IFS Assyst

IFS Assyst
Formerly Axios Assyst

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Score 10.0 out of 100
IFS Assyst

Overview

Recent Reviews

Axios did not Assyst

2 out of 10
July 03, 2014
Service Requests. Incident, Problem, and Change management across the whole organization (or that was the intent). Actually primarily used …
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Pricing

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What is IFS Assyst?

IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is IFS Assyst?

IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).

IFS Assyst Video

Axios Self Service Portal

IFS Assyst Competitors

IFS Assyst Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is IFS Assyst?

IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).

Who uses IFS Assyst?

The most common users of IFS Assyst are from Enterprises (1,001+ employees) and the Accounting industry.

Reviews and Ratings

 (7)

Ratings

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Axios assyst is being used primarily as a service desk tool. Since the deployment we have also introduced change management, problem management and asset management.
  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
  • Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
  • Axios service desk does not offer much help, our internal technical people know more than their support analysts.
Axios assyst is for organisations that want to improve and automate processes.
Score 2 out of 10
Vetted Review
Verified User
Review Source
Service Requests. Incident, Problem, and Change management across the whole organization (or that was the intent). Actually primarily used by IT. Originally it sold to us for use with knowledge management as well but that was a total failure.
  • It was a low cost solution
  • The service catalog is an ITIL compatible format
  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.