Help Desk

Web and Video Conferencing

Customer Support

AI Development

Continuous Integration

Cross-Browser Testing

PHP Frameworks

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Environmental, Social, and Governance (ESG)

Knowledge Management

Enterprise

Accounting

CTRM

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

AIOps

Application Server

Cloud Management

Cloud Storage

Container Security

Cybersecurity Consulting

Data Center Backup

Data Center Cooling

Database-as-a-Service (DBaaS)

DevOps

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Managed DNS

Managed Security Service

Mobile Data Security

Network Performance Monitoring

Requirements Management

Software Composition Analysis (SCA)

Unified Communications Monitoring

Value-Added Resellers (VARs)

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Deliverability

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Incentive Compensation Management

Sales

Virtualization Security

Security

Apparel

Healthcare Learning Management

Mental Health

Practice Management

Text Analysis

Vertical-Specific

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### Process Management
Users consistently praise IFS Customer Engagement's process integration capabilities. Reviewers highlight the platform's ability to centralize and streamline business processes across departments, enhancing visibility and efficiency. The system's strong emphasis on process management, particularly in areas such as asset management, manufacturing, project management, and supply chain, has garnered positive feedback. Additionally, users appreciate how IFS Customer Engagement facilitates automation and optimization of production processes, contributing to improved project timelines and overall customer satisfaction. (Source Reviews: [1](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-03-04-11-03-29), [2](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-20-23-23-33), [3](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-27-22-26-57))

### Project Management
Users consistently praise IFS Customer Engagement for its comprehensive project management capabilities. Reviewers highlight the software's ability to streamline project timelines and facilitate efficient project completion. While some users express mixed opinions about certain aspects of the project management functionality, the general sentiment leans towards positive experiences with IFS Customer Engagement in managing and optimizing projects effectively. (Source Reviews: [1](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-03-04-11-03-29), [2](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-27-22-26-57))

### Business Process Optimization
Users consistently praise IFS Customer Engagement's ability to streamline business processes and enhance productivity. The platform's centralized approach to connecting departmental processes and applications has been particularly lauded for providing a holistic view of information in a report format. By automating manual processes, especially in shipbuilding, IFS Customer Engagement has successfully optimized production processes and improved efficiency across the organization. Additionally, the integration of all company departments allows for better project tracking and timely completion, leading to increased customer satisfaction. (Source Reviews: [1](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-03-03-02-00-45), [2](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-03-04-11-03-29), [3](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-27-22-26-57))

### ERP Solutions
Users have highlighted the flexibility and ease of integration with other software as key strengths of IFS Customer Engagement's ERP solutions. The ability to customize and configure the application to meet specific user needs has been well-received. Additionally, the cloud-based nature of the ERP solutions has been appreciated for its accessibility and scalability. While some users have expressed initial challenges in adapting to the system, overall, there is a sense of satisfaction with the comprehensive coverage of business processes provided by IFS Customer Engagement's ERP solutions. (Source Reviews: [1](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-20-23-23-33), [2](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-27-22-26-57), [3](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-19-04-41-12))

### Module Integration
Users consistently highlight the seamlessness of module integration within IFS Customer Engagement, emphasizing its ability to streamline processes across various departments. The software's capacity to effortlessly connect different modules like project management, supply chain, and manufacturing has been a key factor in enhancing operational efficiency and facilitating a cohesive workflow. Despite some minor areas for improvement identified by users, the general consensus remains positive regarding the effectiveness of module integration within the IFS Customer Engagement platform. (Source Reviews: [1](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-20-23-23-33), [2](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-03-04-11-03-29), [3](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-19-04-41-12), [4](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-27-22-26-57), [5](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-03-03-02-00-45))

### Configuration and Customization
Users consistently praise IFS Customer Engagement for its robust ship building and ship repair features. When it comes to configuration and customization, reviewers highlight the system's detailed configuration options, which provide a high level of flexibility for users to tailor communication methods, integrate with other software, and personalize applications to meet specific user needs. The availability of cloud-based solutions further enhances the platform's appeal, allowing for efficient and scalable configuration processes. Additionally, the system's ability to handle multiple communication methods, integrate with social media, and prioritize calls/tickets demonstrates its strong capacity for configuration. (Source Reviews: [1](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-20-23-23-33), [2](https://www.trustradius.com/reviews/ifs-customer-engagement-formerly-from-mplsystems-2022-02-19-04-41-12))

IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers.

Text-Em-All, headquartered in Frisco, delivers personalized, informational, emergency mass text messages and phone calls, whether they’re going to five people or 50,000.

Credits

Monthly

Starter

Text-Em-All

Suite Team

Suite Professional

Suite Enterprise

Suite Growth

Zendesk Suite

IFS Customer Engagement

Customer Engagement

Likelihood to Recommend

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service™​​​​​​​. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 5,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

Infor CloudSuite ERP

IFS Applications

TeamViewer

Infor Human Resources

Acumatica

IFS Field Service Management

Microsoft Teams

IFS Consultant

IFS Customer Engagement (formerly from mplSystems) 2022-02-19 04:41:12

Skype for Business / Lync (discontinued)

Skype (discontinued)

Microsoft 365

DraftSight

SOLIDWORKS

Design Engineer

IFS Customer Engagement (formerly from mplSystems) 2022-02-27 22:26:57

IFS Customer Engagement (formerly from mplSystems) 2022-02-20 23:23:33

Infor SunSystems

HxGN EAM

IFS Customer Engagement (formerly from mplSystems) 2022-03-03 02:00:45

IFS Customer Engagement (formerly from mplSystems) 2022-03-04 11:03:29

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer engagement

Management module

Took some time

Sql query

Time management

Local server

Payroll module

User interface

Payroll management

User friendly

Management process

Supply chain

Asset management

Customer service

Manual intervention

Omni channel

Sales channels

Easy to use

Status changes

Able to reach

Home

Customer Engagement Platforms

IFS CE (Customer Engagement) addresses the complex and advanced call center functionalities in a service-type organization. It let the call center users (support users) effectively engage with the customers and customer users by almost all of the currently using conversation methods. Different customer users prefer different methods, so the desired and convenient method can be used as per the customer, for the communications to resolve the customer problem.

Have given the flexibility to use different types of communication methods.
Easy to be able to integrate with other software, mostly it's needed to integrate with ERP products.
Easy and high capacity on application configuration and personalization to the customer's user's needs.
Available on cloud.

User Interface is not much enriched.. hard to find which icons do what actions.
Need to write back end scripts for advanced configurations.
No mobile client for the IFS CE, to use it in mobiles.

Multiple communication methods such as calls, emails, chat, etc.
Integration with the social media.
Ability for the manager to prioritize the calls/tickets logged.
High capacity for configuration.

Increased the customer satisfaction.
Increased the capacity and the effectiveness of the support agent team.
Decreased the time of managing and administrating the call prioritizing.

IFS Applications, Infor M3 (formerly Lawson Intentia), IFS Field Service Management, Acumatica, Microsoft Teams, TeamViewer

In the Engineering department, We usually make a bill of material of the products, documents revision, export control of parts, product structure. Integrating data into IFS Customer Engagement with Production, assembly, and sourcing are our three most critical values. Our customers want a high level of flexibility, which we can only provide by using IFS as our business platform across all platforms. All regions have access to the same databases and processes.

IFS Cloud Customer Portal has opened up sales channels towards customers that we were not able to reach in the past.
Replacing older systems with a newer system. Beneficial to have all information in one place. Some additional information such as internal audits is positive to integrate into the ERP system.
IFS allows efficient manufacturing reporting for the business to select whether to use standard/default reporting or actual reporting or combined reporting. Since the system has business logic to look through the defined rules, there is minimum manual intervention.

Screens containing several information fields are hard to visualize because the fields do not have any surrounding borders.
Some of the reporting functionality could be maybe more modern, but one sees development within IFS Customer Engagement so it probably is a matter of time before any desired changes are made, or worked around.
IFS Customer Engagement reports are transferable to Excel as data only or with the format selected for pdf reports. Sometimes it becomes too slow.

IFS Customer Engagement continually builds innovation into the product. The breadth of functionality in the product eliminates the need for any 3rd party add-ons.
They have used SQL, and users can write a query for searching mass data. One of the best parts of IFS Customer Engagement, which I like most is that you can use it from any computer no need to download and install it.

Every department of the company are integrated so you can track where is your project is stuck and where you need to give attention. You should be able to achieve the project timeline with the help of IFS Customer Engagement. I have completed my project on time, so the customer is pleased.
IFS Customer Engagement has all the modules that cover all the business processes by organizations. It's like one software solution for all functions.

SOLIDWORKS, Microsoft 365 (formerly Office 365), Skype for Business (formerly Lync), now part of Microsoft Teams, DraftSight

My company had no prior ERP system in place. There was a lot of paperwork resulting business operations and processes to take many days. End users have been a little reluctant to get adapted with IFS but with time they have got to know its functionalities and their work has been a lot easier and faster. IFS is an inclusive ERP addressing all functional areas.

Strong Supply Chain Module.
Asset Management Process is well addressed.
IFS Manufacturing Module.

IFS Human Resource Management Module needs improvement on Time Management, Employee Development and Recruitment sub-modules.
IFS Payroll module is off cloud, its functionality seems difficult compared to other IFS modules.

Ship Building and Ship Repair are the most important features of IFS.
Very detailed configuration in the system.

End user satisfaction has subsequently increased.
Well Integrated services.
Companies with Manufacturing process have and edge.

IFS Applications, Infor SunSystems and SAP ERP

IFS Applications, SAP ERP, Infor SunSystems

There is no solution as adaptable as IFS customer engagement, centralized networking to provide support on a global level in real-time to provide the best experience possible. It has always been a lack of IT support for ERPs as support staff works in silos without any integrated approach whatsoever. Creating a concrete approach to enhance the satisfaction of customers through chat, calls, and messages ultimately wins over the client.

In case of any status changes if any perquisites are required so ICE portal always identifies and provides support.
Key expiry that a customer faces, ICE can also provide assistance.

Quick response on emails is sought, chat staff sometimes takes time.

It's very optimistic for business when it comes to the satisfaction that support is with us for all the times and ultimately it increases the productivity altogether.

Infor EAM, IFS Applications, Infor SunSystems

Organization-wise centralized the business process and connect the departmental process and application component to view the holistic and deep-down information in report format. especially convert the manual shipbuilding process to automation and handle process through the application. It also helps shipbuilding departmental production processes and automize the process throughout the organization.

Asset Management Process.
Manufacturing Process.
Project Management Process.
Supply Chain Process.
Human Resource Management Process.

Digital Transformation and Centralized the Business Process.

Mission Control - Project Management Software, Digital Asset Management, YourMembership by Community Brands

IFS Customer Engagement

Overview

What is IFS Customer Engagement?