Overview
What is IFS Customer Engagement?
IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers.
Functional Consultant for IFS Project Implementation
IFS Complete ERP Solution
IFS consultants FOR r integrated project team.
Best cloud base ERP system
Pricing
What is IFS Customer Engagement?
IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is IFS Customer Engagement?
IFS Customer Engagement Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
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Reviews and Ratings
(5)Reviews
(1-5 of 5)IFS Customer Engagement for effective customer service
- Have given the flexibility to use different types of communication methods.
- Easy to be able to integrate with other software, mostly it's needed to integrate with ERP products.
- Easy and high capacity on application configuration and personalization to the customer's user's needs.
- Available on cloud.
- User Interface is not much enriched.. hard to find which icons do what actions.
- Need to write back end scripts for advanced configurations.
- No mobile client for the IFS CE, to use it in mobiles.
- Multiple communication methods such as calls, emails, chat, etc.
- Integration with the social media.
- Ability for the manager to prioritize the calls/tickets logged.
- High capacity for configuration.
- Increased the customer satisfaction.
- Increased the capacity and the effectiveness of the support agent team.
- Decreased the time of managing and administrating the call prioritizing.
Functional Consultant for IFS Project Implementation
- Strong Supply Chain Module.
- Asset Management Process is well addressed.
- IFS Manufacturing Module.
- IFS Human Resource Management Module needs improvement on Time Management, Employee Development and Recruitment sub-modules.
- IFS Payroll module is off cloud, its functionality seems difficult compared to other IFS modules.
- Ship Building and Ship Repair are the most important features of IFS.
- Very detailed configuration in the system.
- End user satisfaction has subsequently increased.
- Well Integrated services.
- Companies with Manufacturing process have and edge.
IFS Complete ERP Solution
- Asset Management Process.
- Manufacturing Process.
- Project Management Process.
- Supply Chain Process.
- Human Resource Management Process.
- Payroll Management.
- Ship Building.
- Digital Transformation and Centralized the Business Process.
IFS consultants FOR r integrated project team.
- In case of any status changes if any perquisites are required so ICE portal always identifies and provides support.
- Key expiry that a customer faces, ICE can also provide assistance.
- Quick response on emails is sought, chat staff sometimes takes time.
- On call assistance.
- It's very optimistic for business when it comes to the satisfaction that support is with us for all the times and ultimately it increases the productivity altogether.
Best cloud base ERP system
- IFS Cloud Customer Portal has opened up sales channels towards customers that we were not able to reach in the past.
- Replacing older systems with a newer system. Beneficial to have all information in one place. Some additional information such as internal audits is positive to integrate into the ERP system.
- IFS allows efficient manufacturing reporting for the business to select whether to use standard/default reporting or actual reporting or combined reporting. Since the system has business logic to look through the defined rules, there is minimum manual intervention.
- Screens containing several information fields are hard to visualize because the fields do not have any surrounding borders.
- Some of the reporting functionality could be maybe more modern, but one sees development within IFS Customer Engagement so it probably is a matter of time before any desired changes are made, or worked around.
- IFS Customer Engagement reports are transferable to Excel as data only or with the format selected for pdf reports. Sometimes it becomes too slow.
- IFS Customer Engagement continually builds innovation into the product. The breadth of functionality in the product eliminates the need for any 3rd party add-ons.
- They have used SQL, and users can write a query for searching mass data. One of the best parts of IFS Customer Engagement, which I like most is that you can use it from any computer no need to download and install it.
- Every department of the company are integrated so you can track where is your project is stuck and where you need to give attention. You should be able to achieve the project timeline with the help of IFS Customer Engagement. I have completed my project on time, so the customer is pleased.
- IFS Customer Engagement has all the modules that cover all the business processes by organizations. It's like one software solution for all functions.