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Ignio AI OPS has found wide-ranging use cases across various departments in organizations, including IT Infrastructure support, Production …
Overview
What is ignio AIOps?
ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems…
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What is ignio AIOps?
ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously…
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ignio AIOps?
Launched in 2015, Digitate is a provider of autonomous enterprise solutions bringing agility, assurance, and resiliency to IT and business operations, and transforming reactive operations into a proactive approach.
Digitate’s flagship product, ignio™, is a SaaS-based, AIOps solution that reimagines enterprise IT and business landscape with its distinctive closed-loop approach. It combines context, insights, and intelligent automation to autonomously predict and prevent issues.
Digitate helps Fortune 500 companies harness the power of AI and automation as they scale to meet the demands of their own customers and ease the ever-increasing workload of their businesses.
Digitate’s flagship product, ignio™, is a SaaS-based, AIOps solution that reimagines enterprise IT and business landscape with its distinctive closed-loop approach. It combines context, insights, and intelligent automation to autonomously predict and prevent issues.
Digitate helps Fortune 500 companies harness the power of AI and automation as they scale to meet the demands of their own customers and ease the ever-increasing workload of their businesses.
ignio AIOps Competitors
- Splunk Enterprise
- Moogsoft
- Big Panda
ignio AIOps Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously learnt using this blueprint. ignio aims to improve the transparency of complex Enterprise IT landscapes.
Splunk Enterprise and Moogsoft are common alternatives for ignio AIOps.
Reviewers rate Implementation Rating highest, with a score of 9.6.
The most common users of ignio AIOps are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Ignio AI OPS has found wide-ranging use cases across various departments in organizations, including IT Infrastructure support, Production Operations, Application maintenance, Infrastructure, and supply chain. Users have leveraged Ignio AI OPS to automate the closure of Incidents and requests, resulting in improved ticket quality and the removal of noise tickets. The AI/ML functions of Ignio AI OPS have been utilized to predict scenarios and autonomously close Incidents and requests hitting the support queues. Through this automation, Ignio AI OPS has enabled the transformation of reactive and manual IT operations to proactive and autonomous operations that are highly reliable, resilient, and agile.
One of the key areas where Ignio AI OPS has made a significant impact is in automating batch management processes and streamlining IT Operations. This has led to process improvements and addressed high ticket volumes and long duration cycles. Additionally, Ignio AI OPS has been successfully used for event management, automations, self-healing, managing end-user devices, and health checks on servers. Users have reported successful implementation of self-healing capabilities with Ignio AI OPS, leading to reduced costs and outages.
Furthermore, Ignio AI OPS integrates well with other alerting applications and interfaces with Service Now, allowing for seamless collaboration with the support team. It has been instrumental in centralizing automated operational improvements across different areas of the enterprise, such as desktop, infrastructure, and ERP operations. By automating resolution of infrastructure alerts, Ignio AI OPS has freed up agents to focus on more complex issues and reduced supplemental resource costs.
The use of Ignio AI OPS has ensured resiliency, autonomous operations, and incident resolutions by self-healing in business units like Finance, Funeral Care, and IT. It has played a key role in preventing critical incidents and ensuring system reliability, thereby minimizing business downtime. Through its diverse range of applications within organizations, Ignio AI OPS has proven to be an invaluable tool in improving operational efficiency and effectiveness.
Powerful Product: Several users have praised ignio for being a powerful product that fits well with their enterprise software. They appreciate the ability to centralize their Operations Team and avoid individual development and maintenance of improvements.
Informative Dashboard: Many reviewers have found the dashboard provided by ignio to be very informative. It displays pertinent information on savings, ticket reductions, effectiveness, and alert coverage, allowing for easy discussions on time activities avoided or saved.
Easy to Use: Users have mentioned that ignio is easy to use and handles 100+ use cases covering the entire organization, including applications and infrastructure. They appreciate the simplicity of implementation and the great support from the ignio team.
Cons:
- Limited integration with third-party tools: Several users have mentioned the need for more user-friendly integration with third-party tools, expressing their desire for a seamless and streamlined experience.
- Lack of out-of-the-box functionality: Some reviewers felt that the tool could benefit from additional out-of-the-box use cases, reports, faults, and fixes, as well as integrations with monitoring tools. They would like to see more ready-to-use features that can be easily implemented without customization.
- Challenges with upgrades and compatibility: A few users faced difficulties during the desktop tool's upgrade process, especially when it came to its compatibility with employees working remotely or from home. This has raised concerns about the overall usability and efficiency of the tool in various work environments.
Users have made several recommendations for the software based on their experiences. The most common recommendations are to increase coverage for SAP and other applications, highlight it as one of the best automated tools, and recommend it for autonomous alert and incident management. Users believe that the software should offer more comprehensive support for SAP and other applications. Many users consider the software to be one of the top automated tools available. This recognition indicates that it performs well in automating various tasks and processes, providing users with efficiency and convenience. Users highly recommend the software for its ability to handle autonomous alert and incident management related to infrastructure, network, and applications. This feature allows users to streamline their operations and proactively address any issues that may arise. Additionally, reviewers appreciate the software's out-of-the-box technology catalogues and customization options, making it a valuable tool for automation journeys. It is also highlighted as being capable of meeting infrastructure automation needs, excelling in predictive batch operations capabilities, and offering strong health checking and incident automation features.
Attribute Ratings
Reviews
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Score 10 out of 10
Vetted Review
Verified User
We use Ignio AIOps to automate services and reliability alerts. We have implemented self-healing with this automation. We have developed Ignio AIOps automation to be configurable allowing them to be reused across applications. This has allowed us to reduce costs and outages. The tool works well with other alerting applications and interfaces with Service Now. We have implemented the automation to work seamlessly with our support team by reassigning any tickets that the automation cannot resolve to them.
Score 9 out of 10
Vetted Review
Verified User
Ignio AI OPS is used as an enterprise solution to manage automation and integration multiple back end processes and systems. To date we have automated over 40% of our catalogue and support tasks using Ignio AI OPS. My department is responsible to deliver IT Infrastructure support across the enterprise.
May 19, 2021
Automation First Across Business
Score 10 out of 10
Vetted Review
Verified User
It is used across several business units like Finance, Funeral Care & IT to ensure resiliency, autonomous operations, and incident resolutions by self-healing.
May 18, 2021
Great Experience with ignio
Score 10 out of 10
Vetted Review
Verified User
ignio AI-Ops is currently being used by the technology department. It has been very helpful in improving our ticket quality, removing noise tickets, and automating our batch management process.
May 17, 2021
Improvements in Action
Score 9 out of 10
Vetted Review
Verified User
ignio AIOps is being used in our organization to streamline the IT Operations area. It is being used within the entire area to provide process improvements. This is allowing us to address any areas with high ticket volumes or long duration cycles. ignio is used for: event management, automations, self-healing, managing end-user devices, and health checks on servers.
May 17, 2021
Good Tool to Utilize in IT Support Automation
Score 10 out of 10
Vetted Review
Verified User
ignio is widely used in our organization. We are using this automated tool for the closure of incidents and requests hitting our support queues, and self-heal occurring incidents without any problems.
May 17, 2021
Intelligent automation with ignio
Enabled our enterprises to transform the reactive and manual IT operations to proactive and autonomous IT operations that isareextremely
reliable, resilient, and agile.
May 17, 2021
Best AI Ops Platform!!
Score 9 out of 10
Vetted Review
Verified User
We are currently using ignio AIOps in Production Operations for proactive and predictive monitoring as well as self-healing to manage alerts and incidents autonomously.
May 14, 2021
Digital Transformation via ignio AIOps
Score 10 out of 10
Vetted Review
Verified User
ignio is widely used in the Infrastructure, Hosting, and Enterprise command centre (ECC) & Application area. We leverage the AI/ML functions to predict the scenarios and autonomous closure of Incidents and requests hitting our queues.
May 12, 2021
So far so good!
ignio AIOps is being used by a department. We are automating resolution of infrastructure alerts. This is freeing up agents to work on more complex issues by not having to work on high-volume routine issues. Additionally we are able to offset our supplemental resource cost.
May 11, 2021
Autonomous IT operations
ignio AIOps being used across various departments like Application maintenance, Infrastructure, and supply chain. ignio AIOps is helping us to automate service request[s], [and] operational task[s]. ignio AIOps is [a] key enabler in system reliability to prevent critical incidents which cause business downtime.
May 01, 2021
Upbeat and Animated about ignio
Score 9 out of 10
Vetted Review
Verified User
We are using ignio in our IT organization as our nterprise solution for AIOps. We are using the tool to centralize the automated operational improvements we are making in our desktop, infrastructure, and ERP operational areas. The goal is to not have these operational improvements developed locally by local teams or managed locally by local staff but to centralize these operational outcomes and apply the opportunities across the enterprise.
March 12, 2021
Ignio Delivers!
Score 10 out of 10
Vetted Review
Verified User
Ignio is widely used across our organisation. It is the automated tool of choice to automate the closure of Incidents and requests hitting our queues, Ignio currently deals with over 35000 tickets a year without any problems.