Skip to main content
TrustRadius
ignio AIOps

ignio AIOps

Overview

What is ignio AIOps?

ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems…

Read more
Recent Reviews

TrustRadius Insights

Ignio AI OPS has found wide-ranging use cases across various departments in organizations, including IT Infrastructure support, Production …
Continue reading

Great Experience with ignio

10 out of 10
May 18, 2021
ignio AI-Ops is currently being used by the technology department. It has been very helpful in improving our ticket quality, removing …
Continue reading

Improvements in Action

9 out of 10
May 17, 2021
ignio AIOps is being used in our organization to streamline the IT Operations area. It is being used within the entire area to provide …
Continue reading

Best AI Ops Platform!!

9 out of 10
May 17, 2021
We are currently using ignio AIOps in Production Operations for proactive and predictive monitoring as well as self-healing to manage …
Continue reading

So far so good!

9 out of 10
May 12, 2021
Incentivized
ignio AIOps is being used by a department. We are automating resolution of infrastructure alerts. This is freeing up agents to work on …
Continue reading

Upbeat and Animated about ignio

9 out of 10
May 01, 2021
We are using ignio in our IT organization as our nterprise solution for AIOps. We are using the tool to centralize the automated …
Continue reading

Ignio Delivers!

10 out of 10
March 12, 2021
Ignio is widely used across our organisation. It is the automated tool of choice to automate the closure of Incidents and requests hitting …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is ignio AIOps?

ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

21 people also want pricing

Alternatives Pricing

What is StackState?

StackState is an observability solution that helps enterprises decrease downtime and prevent outages by breaking down the silos between existing monitoring tools and tracking changes in dependencies, relationships, and configuration over time. The system relates these changes to incidents,…

What is IBM AIOps Insights?

IBM AIOps Insights is a solution for event and incident management that offers central IT operations teams a comprehensive view of their managed IT environment, providing holistic context in a single pane of glass. ​ AIOps Insights uses intelligent automation and AI to​ aggregate information by…

Return to navigation

Product Demos

ignio AIOps and The Future of Energy and Utilities Business

YouTube

ignio AIOps and The Future of Consumer Goods & Distribution

YouTube

ignio AIOps and The Future Of Manufacturing

YouTube

ignio AIOps and The Future of Telecom

YouTube

ignio AIOps and The Future of Healthcare

YouTube

ignio AIOps and The Future of Banking

YouTube
Return to navigation

Product Details

What is ignio AIOps?

Launched in 2015, Digitate is a provider of autonomous enterprise solutions bringing agility, assurance, and resiliency to IT and business operations, and transforming reactive operations into a proactive approach.

Digitate’s flagship product, ignio™, is a SaaS-based, AIOps solution that reimagines enterprise IT and business landscape with its distinctive closed-loop approach. It combines context, insights, and intelligent automation to autonomously predict and prevent issues.

Digitate helps Fortune 500 companies harness the power of AI and automation as they scale to meet the demands of their own customers and ease the ever-increasing workload of their businesses.

ignio AIOps Competitors

ignio AIOps Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously learnt using this blueprint. ignio aims to improve the transparency of complex Enterprise IT landscapes.

Splunk Enterprise and Moogsoft are common alternatives for ignio AIOps.

Reviewers rate Implementation Rating highest, with a score of 9.6.

The most common users of ignio AIOps are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(14)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Ignio AI OPS has found wide-ranging use cases across various departments in organizations, including IT Infrastructure support, Production Operations, Application maintenance, Infrastructure, and supply chain. Users have leveraged Ignio AI OPS to automate the closure of Incidents and requests, resulting in improved ticket quality and the removal of noise tickets. The AI/ML functions of Ignio AI OPS have been utilized to predict scenarios and autonomously close Incidents and requests hitting the support queues. Through this automation, Ignio AI OPS has enabled the transformation of reactive and manual IT operations to proactive and autonomous operations that are highly reliable, resilient, and agile.

One of the key areas where Ignio AI OPS has made a significant impact is in automating batch management processes and streamlining IT Operations. This has led to process improvements and addressed high ticket volumes and long duration cycles. Additionally, Ignio AI OPS has been successfully used for event management, automations, self-healing, managing end-user devices, and health checks on servers. Users have reported successful implementation of self-healing capabilities with Ignio AI OPS, leading to reduced costs and outages.

Furthermore, Ignio AI OPS integrates well with other alerting applications and interfaces with Service Now, allowing for seamless collaboration with the support team. It has been instrumental in centralizing automated operational improvements across different areas of the enterprise, such as desktop, infrastructure, and ERP operations. By automating resolution of infrastructure alerts, Ignio AI OPS has freed up agents to focus on more complex issues and reduced supplemental resource costs.

The use of Ignio AI OPS has ensured resiliency, autonomous operations, and incident resolutions by self-healing in business units like Finance, Funeral Care, and IT. It has played a key role in preventing critical incidents and ensuring system reliability, thereby minimizing business downtime. Through its diverse range of applications within organizations, Ignio AI OPS has proven to be an invaluable tool in improving operational efficiency and effectiveness.

Powerful Product: Several users have praised ignio for being a powerful product that fits well with their enterprise software. They appreciate the ability to centralize their Operations Team and avoid individual development and maintenance of improvements.

Informative Dashboard: Many reviewers have found the dashboard provided by ignio to be very informative. It displays pertinent information on savings, ticket reductions, effectiveness, and alert coverage, allowing for easy discussions on time activities avoided or saved.

Easy to Use: Users have mentioned that ignio is easy to use and handles 100+ use cases covering the entire organization, including applications and infrastructure. They appreciate the simplicity of implementation and the great support from the ignio team.

Cons:

  1. Limited integration with third-party tools: Several users have mentioned the need for more user-friendly integration with third-party tools, expressing their desire for a seamless and streamlined experience.
  2. Lack of out-of-the-box functionality: Some reviewers felt that the tool could benefit from additional out-of-the-box use cases, reports, faults, and fixes, as well as integrations with monitoring tools. They would like to see more ready-to-use features that can be easily implemented without customization.
  3. Challenges with upgrades and compatibility: A few users faced difficulties during the desktop tool's upgrade process, especially when it came to its compatibility with employees working remotely or from home. This has raised concerns about the overall usability and efficiency of the tool in various work environments.

Users have made several recommendations for the software based on their experiences. The most common recommendations are to increase coverage for SAP and other applications, highlight it as one of the best automated tools, and recommend it for autonomous alert and incident management. Users believe that the software should offer more comprehensive support for SAP and other applications. Many users consider the software to be one of the top automated tools available. This recognition indicates that it performs well in automating various tasks and processes, providing users with efficiency and convenience. Users highly recommend the software for its ability to handle autonomous alert and incident management related to infrastructure, network, and applications. This feature allows users to streamline their operations and proactively address any issues that may arise. Additionally, reviewers appreciate the software's out-of-the-box technology catalogues and customization options, making it a valuable tool for automation journeys. It is also highlighted as being capable of meeting infrastructure automation needs, excelling in predictive batch operations capabilities, and offering strong health checking and incident automation features.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
It is used across several business units like Finance, Funeral Care & IT to ensure resiliency, autonomous operations, and incident resolutions by self-healing.
  • Event management
  • ITSM integrations
  • PAM tool integration
  • Email notification
  • Detailed realtime business dashboards
  • More OOB technologies
  • Self detection of errors or discovery
Good for autonomous incident resolution.
  • Looks good in terms of pounds saving and effort reduction by incidents.
Looks good. The team on the ground is on top of every query.
ignio able to deliver as demonstarted
500
IT Operations
4
  • Autonomous incident resolution
  • Command center
  • Business checks
  • Funeral care BU
  • Avoid email delay
  • Business aware command center
  • Parallel tool as MOM
  • Patching and server provisioning
No
  • Price
  • Product Features
  • Product Usability
Product Features were good in terms of autonomous Operations
Would like to understand more on SDLC and security in terms of the PEN Test.
Self HEAL OOB Capabilites
  • Implemented in-house
  • Third-party professional services
digitate
Change management was a big part of the implementation and was well-handled
Approvals and Planning
  • Access and Approvals
The team working on the ground is on top of every query
  • Online training
good
Required training
Pretty much yes!
Uniqueness
No - there is no facility to customize the interface
Yes - we have added extensive custom code
PAM and ITSM
Not Applicable as implementation team is involved
No
Not Applicable as mentioned earlier
  • Incident Resolution
  • Alert Management
  • Integrations
No
Quite Scalable!
Good availability
Looks good at the moment
  • HEAT
  • Nagios
  • Thycotic
  • O365
REST API access from third parties
Looks like
  • API (e.g. SOAP or REST)
  • AppExchange or similar marketplace
Better planning for access enablement from third party
Overall Good!
Overall Good!
Overall Good!
Not as of now.
No
  • Event Management
  • AoS
No
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Enabled our enterprises to transform the reactive and manual IT operations to proactive and autonomous IT operations that isareextremely reliable, resilient, and agile.
  • SOX compliance automation reporting.
  • Business aware, intelligent command center.
  • Linux patching
  • Seamless integration
  • Useability
  • More out of box reports.
Helped in saving efforts initially, then, with time, the intelligence kicked in post-integration with our various monitoring tools. This minimized the alerts coming to the Command Center Team. Enabled automation on key technology across the landscape supported.
  • 7000 incidents handled by Ignio autonomously on a yearly basis.
  • 105 PD savings per month.
  • 75% noise reduction.
  • 80% autonomous patching.
The implementation team on the ground was very cooperative.
Not used by myself but the Monitoring Team felt it easy to navigate and add new use cases.
9
Infrastructure services.
5
Java skills and people who like to code.
  • Sox compliance.
  • Business aware command centre.
  • Automation across technology stacks.
  • Integrating with various monitoring tools. Its a single source of truth.
  • Creating model based solution for critical applications.
  • Infusing with application and infrastructure.
  • More use cases on infrastructure.
  • More users to automate regular activities.
  • Capacity and demand management.
No
  • Product Features
Event management
Faster time on RoI.
  • Implemented in-house
Yes
Agile based on sprints
Change management was minimal
Since it was for the service that the supplier provided there was not need much. But, for the upcoming scope, which involves my team, I am planning for change management.
  • Security review
  • access issues
  • data for the product to learn from
The Digitate Professional Services were very friendly, accountable, and ensured the RoI was delivered.
  • no training
We didn't need this as we trained the resources by giving them a hands-on deployment with the Professional Services Team.
Configuration is more complex than trigonometry but the professional services did it well.
Factor in additional costs for the resources, please.
Yes - we have customized the interface extensively
This as per the team is needed in the context of the chosen use case.
Yes - we have added extensive custom code
Yes, we needed to add, as per the reviews, onto the design and the Product Team does not support that.
All the use cases deployed need customization.
No not a support available for us
No
When we needed ignio to integrate for MFA with our F5 APM
  • my team found creating rules was simple
  • studio enablement for automation was good
  • Capability on store was wasy to download
  • none at this time
No
When we had to additional Resource Units as they call it across different locations it was easy
It was up than Dynatrace
It's an antique URL but the response is fast
  • none at this time
  • none at this time
  • none at this time
  • API (e.g. SOAP or REST)
  • AppExchange or similar marketplace
no u have got it all !
It looked easy while the professional services did it as we got it done from them
Ensure API's was sorted prior to kick-starting the well
The sales team lagged the technical depth .We escalated and the implementation team on the ground was savvy making it easy for us to decide.
The professional services team was excellent and had the patience to handle numerous questions and concerns.
Better RoI
Be clear that you need to invest in some additional funds prior to kick-starting AIops for change management.
No
  • not applicable
  • not applicable
  • not applicable
  • not applicable
  • not applicable
  • not applicable
No
No
Score 10 out of 10
Vetted Review
Verified User
ignio is widely used in the Infrastructure, Hosting, and Enterprise command centre (ECC) & Application area. We leverage the AI/ML functions to predict the scenarios and autonomous closure of Incidents and requests hitting our queues.
  • Predictions & Proactive monitoring
  • Automated triage and self heal actions
  • Noise Suppression to provide right priority for the valid incidents
  • Out of box technology catalogues and feasibility for customization via studio
  • Feasibility for customization on dashboards
  • More flexible and user friendly integration with third party tools
ignio AIOPs is best suited for the repetitive incidents and requests automation with OOB technology catalogues. The product AI/ML features on event suppression is well suited for the organization with event exhaustions.
  • Positive - 88% event suppression for 5 business units
  • Positive - ~45% automation without any manual intervention
  • Positive - 90% Prediction accuracy for events
  • Negative - Multiple patches & improvement in product release management
The support from the vendor deployment team is great.
ignio AIOPs features are leveraged in certain business units and we are expanding it to the larger area now.
100
The users from Hosting and the Enterprise command centre utilizes ignio for normal behaviours tracking, profiling, prediction, risk calculation, early detection of issues, RCA , triaging and self heal actions.
3
We have 3 ignio experts enabling us in journey to take it further within hosting & enterprise command centre. They help us with training and knowledge transfer.
  • Prediction of Critical batch SLA failures (Start time, run time & end time)
  • Event suppression based on the Normal behaviour and Dynamic thresholds
  • End to end Monthly Patching automation
  • Ready for business check & proactive self heal action for critical attributes
  • What-if simulation to avoid surprises in Workload change management system
  • Noise elimination by Event suppression
  • Ready for Business check & self heal for VMware entities and attributes
  • Automated monthly patch compliance reports
  • Event aggregation & correlation via model based algorithms
  • Network availability and congestion Reports
  • Autonomous Vulnerability fix rollout
  • UCS inventory, availability & capacity reports
So far excited with the current features in ignio
No
  • Price
  • Product Features
  • Product Reputation
Support and enablement from the Deployment team was amazing.
I would not prefer any change in the evaluation or selection process.
  • Implemented in-house
Yes
Change management was a big part of the implementation and was well-handled
  • Stakeholder management and different approvals
  • program management challenges
I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.
  • in-person training
Implementation team has provided necessary training & enablement.
Online training materials are shared by the implementation team and it was good.
Hands-on is quicker and easy way to learn.
It's a complex configuration. But the team has shared the relevant documentations.
Identify the problem statements and opportunities and position ignio AIOPs to solution it.
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
Studio is very good so that we can onboard the customizations on top of the out of box technology catalogues available from ignio.
We haven't purchased premium support. The support team has to be more proactive in the regular support queries.
No
On demand meta data refresh activities used to be completed on time
  • Ready for Business check & selfheal actions
  • UI Watch screen
  • On Demand What-if simulators
  • UI insights screen
  • Data sanitization
Yes, but I don't use it
No major outages
We had performance issues in older version butterfly. But the new version cheetah is simply amazing.
  • Splunk
  • BES Interlink
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
ELK
Would like to see plug and play solutions for major industry tools
First preference on REST APIs, which is secure and seamless
Delivered as per the sales commitment
Excellent service from deployment team
Free service for couple of months
collaboration makes it easy
Yes
  • performance improvements
  • Better UI
  • New features
  • Flexibility with UI customizations
No
No
Return to navigation