Overview
What is ignio AIOps?
ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems…
Ignio AIOps is a good tool to reduce support tickets, reduce outages and self-heal
Ignio AIOPS the future of digitizing support - Key enabler
Automation First Across Business
Great Experience with ignio
Improvements in Action
Good Tool to Utilize in IT Support Automation
Intelligent automation with ignio
Best AI Ops Platform!!
Digital Transformation via ignio AIOps
So far so good!
Autonomous IT operations
Upbeat and Animated about ignio
Ignio Delivers!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
What is ignio AIOps?
ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
23 people also want pricing
Alternatives Pricing
What is StackState?
StackState is an observability solution that helps enterprises decrease downtime and prevent outages by breaking down the silos between existing monitoring tools and tracking changes in dependencies, relationships, and configuration over time. The system relates these changes to incidents,…
What is IBM AIOps Insights?
IBM AIOps Insights is a solution for event and incident management that offers central IT operations teams a comprehensive view of their managed IT environment, providing holistic context in a single pane of glass. AIOps Insights uses intelligent automation and AI to aggregate information by…
Product Demos
ignio AIOps and The Future of Energy and Utilities Business
ignio AIOps and The Future of Consumer Goods & Distribution
ignio AIOps and The Future Of Manufacturing
ignio AIOps and The Future of Telecom
ignio AIOps and The Future of Healthcare
ignio AIOps and The Future of Banking
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ignio AIOps?
Digitate’s flagship product, ignio™, is a SaaS-based, AIOps solution that reimagines enterprise IT and business landscape with its distinctive closed-loop approach. It combines context, insights, and intelligent automation to autonomously predict and prevent issues.
Digitate helps Fortune 500 companies harness the power of AI and automation as they scale to meet the demands of their own customers and ease the ever-increasing workload of their businesses.
ignio AIOps Competitors
- Splunk Enterprise
- Moogsoft
- Big Panda
ignio AIOps Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(14)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Ignio AI OPS has found wide-ranging use cases across various departments in organizations, including IT Infrastructure support, Production Operations, Application maintenance, Infrastructure, and supply chain. Users have leveraged Ignio AI OPS to automate the closure of Incidents and requests, resulting in improved ticket quality and the removal of noise tickets. The AI/ML functions of Ignio AI OPS have been utilized to predict scenarios and autonomously close Incidents and requests hitting the support queues. Through this automation, Ignio AI OPS has enabled the transformation of reactive and manual IT operations to proactive and autonomous operations that are highly reliable, resilient, and agile.
One of the key areas where Ignio AI OPS has made a significant impact is in automating batch management processes and streamlining IT Operations. This has led to process improvements and addressed high ticket volumes and long duration cycles. Additionally, Ignio AI OPS has been successfully used for event management, automations, self-healing, managing end-user devices, and health checks on servers. Users have reported successful implementation of self-healing capabilities with Ignio AI OPS, leading to reduced costs and outages.
Furthermore, Ignio AI OPS integrates well with other alerting applications and interfaces with Service Now, allowing for seamless collaboration with the support team. It has been instrumental in centralizing automated operational improvements across different areas of the enterprise, such as desktop, infrastructure, and ERP operations. By automating resolution of infrastructure alerts, Ignio AI OPS has freed up agents to focus on more complex issues and reduced supplemental resource costs.
The use of Ignio AI OPS has ensured resiliency, autonomous operations, and incident resolutions by self-healing in business units like Finance, Funeral Care, and IT. It has played a key role in preventing critical incidents and ensuring system reliability, thereby minimizing business downtime. Through its diverse range of applications within organizations, Ignio AI OPS has proven to be an invaluable tool in improving operational efficiency and effectiveness.
Powerful Product: Several users have praised ignio for being a powerful product that fits well with their enterprise software. They appreciate the ability to centralize their Operations Team and avoid individual development and maintenance of improvements.
Informative Dashboard: Many reviewers have found the dashboard provided by ignio to be very informative. It displays pertinent information on savings, ticket reductions, effectiveness, and alert coverage, allowing for easy discussions on time activities avoided or saved.
Easy to Use: Users have mentioned that ignio is easy to use and handles 100+ use cases covering the entire organization, including applications and infrastructure. They appreciate the simplicity of implementation and the great support from the ignio team.
Cons:
- Limited integration with third-party tools: Several users have mentioned the need for more user-friendly integration with third-party tools, expressing their desire for a seamless and streamlined experience.
- Lack of out-of-the-box functionality: Some reviewers felt that the tool could benefit from additional out-of-the-box use cases, reports, faults, and fixes, as well as integrations with monitoring tools. They would like to see more ready-to-use features that can be easily implemented without customization.
- Challenges with upgrades and compatibility: A few users faced difficulties during the desktop tool's upgrade process, especially when it came to its compatibility with employees working remotely or from home. This has raised concerns about the overall usability and efficiency of the tool in various work environments.
Users have made several recommendations for the software based on their experiences. The most common recommendations are to increase coverage for SAP and other applications, highlight it as one of the best automated tools, and recommend it for autonomous alert and incident management. Users believe that the software should offer more comprehensive support for SAP and other applications. Many users consider the software to be one of the top automated tools available. This recognition indicates that it performs well in automating various tasks and processes, providing users with efficiency and convenience. Users highly recommend the software for its ability to handle autonomous alert and incident management related to infrastructure, network, and applications. This feature allows users to streamline their operations and proactively address any issues that may arise. Additionally, reviewers appreciate the software's out-of-the-box technology catalogues and customization options, making it a valuable tool for automation journeys. It is also highlighted as being capable of meeting infrastructure automation needs, excelling in predictive batch operations capabilities, and offering strong health checking and incident automation features.
Attribute Ratings
- 9.6Likelihood to Renew4 ratings
- 9.2Availability3 ratings
- 8.9Performance3 ratings
- 9Usability12 ratings
- 9.3Support Rating12 ratings
- 8.2Online Training2 ratings
- 9.1In-Person Training1 rating
- 9.6Implementation Rating4 ratings
- 9.4Configurability3 ratings
- 9.2Product Scalability3 ratings
- 8.9Ease of integration3 ratings
- 7.9Vendor pre-sale3 ratings
- 9.4Vendor post-sale3 ratings
Reviews
(1-3 of 3)Automation First Across Business
- Event management
- ITSM integrations
- PAM tool integration
- Email notification
- Detailed realtime business dashboards
- More OOB technologies
- Self detection of errors or discovery
- Looks good in terms of pounds saving and effort reduction by incidents.
- Autonomous incident resolution
- Command center
- Business checks
- Funeral care BU
- Avoid email delay
- Business aware command center
- Parallel tool as MOM
- Patching and server provisioning
- Price
- Product Features
- Product Usability
- Ivanti Service Manager (powered by Heat)
- Implemented in-house
- Third-party professional services
- Access and Approvals
- Online training
- Incident Resolution
- Alert Management
- Integrations
- HEAT
- Nagios
- Thycotic
- O365
- API (e.g. SOAP or REST)
- AppExchange or similar marketplace
- Event Management
- AoS
Intelligent automation with ignio
- SOX compliance automation reporting.
- Business aware, intelligent command center.
- Linux patching
- Seamless integration
- Useability
- More out of box reports.
- 7000 incidents handled by Ignio autonomously on a yearly basis.
- 105 PD savings per month.
- 75% noise reduction.
- 80% autonomous patching.
- Sox compliance.
- Business aware command centre.
- Automation across technology stacks.
- Integrating with various monitoring tools. Its a single source of truth.
- Creating model based solution for critical applications.
- Infusing with application and infrastructure.
- More use cases on infrastructure.
- More users to automate regular activities.
- Capacity and demand management.
- Product Features
- Implemented in-house
- Security review
- access issues
- data for the product to learn from
- no training
- my team found creating rules was simple
- studio enablement for automation was good
- Capability on store was wasy to download
- none at this time
- none at this time
- none at this time
- none at this time
- API (e.g. SOAP or REST)
- AppExchange or similar marketplace
- not applicable
- not applicable
- not applicable
- not applicable
- not applicable
- not applicable
Digital Transformation via ignio AIOps
- Predictions & Proactive monitoring
- Automated triage and self heal actions
- Noise Suppression to provide right priority for the valid incidents
- Out of box technology catalogues and feasibility for customization via studio
- Feasibility for customization on dashboards
- More flexible and user friendly integration with third party tools
- Positive - 88% event suppression for 5 business units
- Positive - ~45% automation without any manual intervention
- Positive - 90% Prediction accuracy for events
- Negative - Multiple patches & improvement in product release management
- Prediction of Critical batch SLA failures (Start time, run time & end time)
- Event suppression based on the Normal behaviour and Dynamic thresholds
- End to end Monthly Patching automation
- Ready for business check & proactive self heal action for critical attributes
- What-if simulation to avoid surprises in Workload change management system
- Noise elimination by Event suppression
- Ready for Business check & self heal for VMware entities and attributes
- Automated monthly patch compliance reports
- Event aggregation & correlation via model based algorithms
- Network availability and congestion Reports
- Autonomous Vulnerability fix rollout
- UCS inventory, availability & capacity reports
- Price
- Product Features
- Product Reputation
- Implemented in-house
- Stakeholder management and different approvals
- program management challenges
- in-person training
- Ready for Business check & selfheal actions
- UI Watch screen
- On Demand What-if simulators
- UI insights screen
- Data sanitization
- ServiceNow
- WSUS
- Opcon
- Splunk
- BES Interlink
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
- performance improvements
- Better UI
- New features
- Flexibility with UI customizations