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iGrafx

iGrafx

Overview

What is iGrafx?

iGrafx provides a Process Knowledge Management Platform enabling Business Transformation through process discovery & analysis, RPA & workflow automation, customer journey, governance, risk, and compliance. The vendor's solutions are available as SaaS and private cloud deployment and are presented as…

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Recent Reviews

TrustRadius Insights

Useful Options: Users have found the options provided by iGrafx to be useful in simplifying their working process, particularly the drag …
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iGrafx is User Friends

9 out of 10
May 04, 2022
Incentivized
We use it to edit and create bunch of employee's processes flows , their procuderes in the company.It is really easy to create process …
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Pricing

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What is iGrafx?

iGrafx provides a Process Knowledge Management Platform enabling Business Transformation through process discovery & analysis, RPA & workflow automation, customer journey, governance, risk, and compliance. The vendor's solutions are available as SaaS and private cloud deployment and are presented…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Igrafx 50's TV effect demo

YouTube
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Product Details

What is iGrafx?

iGrafx provides a Process Knowledge Management Platform enabling Business Transformation through process discovery & analysis, RPA & workflow automation, customer journey, governance, risk, and compliance. The vendor's solutions are available as SaaS and private cloud deployment and are presented as scalable, currently supporting large, global enterprises with over 100k users.

iGrafx Features

Process Engine Features

  • Supported: Process designer
  • Supported: Process simulation
  • Supported: SOA support
  • Supported: Process player
  • Supported: Support for modeling languages
  • Supported: Form builder
  • Supported: Model execution

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Content Management Capabilties Features

  • Supported: Content management

Additional Features

  • Supported: Business Architecture Modeling
  • Supported: Customer Journey Mapping
  • Supported: Standard Operating Procedure Generation
  • Supported: Governance Risk & Compliance
  • Supported: Business Process Workflow Automation
  • Supported: Performance Management
  • Supported: ISO Accelerator
  • Supported: RPA Assessment
  • Supported: GDPR Compliance Module
  • Supported: Process Mining

iGrafx Screenshots

Screenshot of Process Mapping & CaptureScreenshot of Performance ManagementScreenshot of Workflow AutomationScreenshot of Business ArchitectureScreenshot of Impact / Likelihood ReportingScreenshot of Customer Journey Map with Architecture RelationshipScreenshot of Customer Story BoardScreenshot of Customer Experience Dashboard

iGrafx Videos

Video Case Study - Munich Airport
Video Case Study - Real I.S.
iGrafx Use Cases
Sparda-Bank Video Case Study
iGrafx Overview

iGrafx Integrations

iGrafx Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesUnited States, EMEA, APAC
Supported LanguagesEnglish, German, Italian, Japanese, Chinese, Polish, French, Spanish

iGrafx Customer Size Distribution

Consumers1%
Small Businesses (1-50 employees)4%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)85%
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Comparisons

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Reviews and Ratings

(1)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Useful Options: Users have found the options provided by iGrafx to be useful in simplifying their working process, particularly the drag and drop function. Several reviewers mentioned this as a key benefit of using iGrafx.

Integration with Other Tools and Services: Many users appreciated the integration capabilities of iGrafx with other tools and services, which enhanced its performance. This feature was highlighted by multiple reviewers who found it valuable in streamlining their workflow.

Scalability and Customization: Users have praised iGrafx for being a scalable platform that can be customized according to their needs. Several reviewers mentioned this aspect of iGrafx, emphasizing its flexibility and adaptability.

Tricky Learning Curve: Some users have found the learning curve of iGrafx to be tricky, especially for new beginners. They have mentioned that it takes time and effort to understand and navigate the tool effectively.

Technical Issues and Unresponsive Support: One user has reported encountering technical issues with the desktop application of iGrafx. Additionally, they expressed disappointment with the unresponsiveness of the technical support team in resolving their problems.

Error in Management Path System: Users have pointed out that there is an error in iGrafx's management path system, which affects data import and export functionality. This issue hampers smooth workflow processes within the software.

Users commonly recommend iGrafx for the following reasons:

  1. Improve business performance: Users recommend iGrafx as a powerful tool for business process management that can help organizations optimize their operations and achieve better outcomes. They appreciate its ability to provide better control over business activities and improve productivity.

  2. Easy to use and beginner-friendly: Users find iGrafx to be user-friendly with a low learning curve, making it suitable for both beginners and experienced users. They appreciate its intuitive interface and ease of adoption and implementation compared to other tools like Visio.

  3. Compliance and process documentation: Users suggest iGrafx for compliance and regulatory requirements as well as process mapping and documentation. They find it helpful in ensuring that their processes are compliant with industry standards and regulations. Additionally, they value iGrafx's capability to easily explain processes to clients, adding value to their services.

Overall, users recommend trying the trial version before committing to the licensed product to ensure its suitability for their organization's needs. They consider iGrafx a versatile solution for task management, workflow configuration, and business management that can contribute to improved efficiency and performance.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to edit and create bunch of employee's processes flows , their procuderes in the company.It is really easy to create process mapping. By the way, Our accountant process took to implement 4 hours easily.And it helps us to choose best decision by using its AI module and we use RPA solution as well because some tasks does not need human labor thats why it is very important for us.There are too large process maps and you can choose maps whichever you want easily
  • user friendly
  • easy implementation
  • RPA and AI features
  • measuring performance and risks
  • Different cloud support
  • local support training and documentation
  • more advertising
Mapping and process control are most important things for us .I can say ,It is very very user-friendly. If i were iGrafx , i would fix support service and do anything to help their customers better.Every departments that need business process should use iGrafx
  • RPA
  • Easy to use
  • User friendly
  • Broad usability
Process Engine (7)
48.57142857142857%
4.9
Process designer
90%
9.0
Process simulation
80%
8.0
SOA support
80%
8.0
Process player
90%
9.0
Support for modeling languages
N/A
N/A
Form builder
N/A
N/A
Model execution
N/A
N/A
Collaboration (1)
N/A
N/A
Social collaboration tools
N/A
N/A
Reporting & Analytics (3)
56.66666666666667%
5.7
Dashboards
60%
6.0
Standard reports
50%
5.0
Custom reports
60%
6.0
Content Management Capabilties (1)
N/A
N/A
Content management
N/A
N/A
  • Bad support from my experience
  • Broad usability
  • Easy to use
  • Bad reporting in my opinion
1-Its price is more attractive than the others.2-Easy to use .The iGrafx is not complicated like the others3-The option to drag and drop objects is very good 4-I think it is the best tool to monitor daily performance used for making critical decision making
100
Accountant,HR,Sales and marketing,call center for now.Next year or months ,engineering ,finance,purchasing ,operation departments processes will be integrated
2
They are admin rights and they were trained by iGrafx via online.I can say not good not bad but they need to improve their skills further
  • we designed accountant ,HR,sales and marketing processes by using iGrafx
  • We designed budget processes and are using prediction
  • Process mapping
  • Broad usage
  • User friendly
  • RPA is good feauture
  • AI feature
We are pleased to use iGrafx and we can handle all process about our departments.Easy to use and integration.I recommend it to everyone that needs BPM software.
No
  • Price
  • Product Features
  • Product Usability
The price and broad usage are most important things for us.iGrafx fitted my expectation about these more than enough.Integration with other products is the most other significant factor
I would add technical support and sharing knowledge with community.It seems like a black hole about documentation
  • Implemented in-house
Yes
First phase was related to detect processes we need.Second phase was related to implement our process to iGrafxLast phase was the test and run.We integrated bunch of departments such as HR ,Accountant ,Sales and marketing succesfully.
Change management was a major issue with the implementation
We saw that some processes we are using were unnecessary. Change management is tough and most important is too hard to comply with.
  • Nothing . it was easy too much
  • Too much processes maps may confuse your mind
It was very easy. Too many process maps may confuse your mind. You have to choose what you need
Late response and less experience are making the problem permanent. You should improve your support team and your process
No , i did not because of our budget problem
No
I cant describe
It is easy to use .I can say it is piece of cake.
  • Mapping and process design
  • User friendly
  • implentation is very easy
  • Support
  • documentation
No
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