Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Help Authoring

No-Code Development

Software Configuration Management

Development

Admissions and Enrollment

Education

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise

Accounting

Accounting and Tax Services

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

Freelance Management

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Application Delivery Controllers (ADC)

Build Automation

Cloud Storage

Database Management

Digital Experience Monitoring (DEM)

Disaster Recovery

Disk Cloning

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

Low-Code Development

Network Performance Monitoring

Object Storage

Server Virtualization

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Click Fraud

Contact Center

Content Management

Cross-Channel Campaign Management

Customer Data

Email Marketing

Event Management

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Sales

API Security

Security Orchestration, Automation and Response (SOAR)

Security

Catering

Computer-Aided Manufacturing (CAM)

Fleet Maintenance

Hotel Management

Insurance Underwriting and Rating

Interior Design

Last Mile Delivery

Lease Management

Legal Case Management

Moving Software

Plagiarism Checker

Public Transportation

Retail Management

Vertical-Specific

large

medium

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent,  and built-in chat and voice for collaboration between agents.

Webex Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Intelligent call routing

Chatbots

AI assistance for live agents

Cisco

Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.

Calabrio ONE

Call Center Workforce Optimization

Calabrio

Prognosis, from Australian company IR (Integrated Research) is a unified communications monitoring platform.

Integrated Research Prognosis

Unified Communications Monitoring

IR Prognosis Integrated Research Prognosis

IR (Integrated Research)

small

Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience.  Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.

Eleveo

Eleveo (formerly ZOOM International)

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Essential

Professional

Ultimate

Nextiva Business Phone Service

Cloud PBX

Call Management

VoIP system collaboration

Mobile apps

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Video conferencing

Audio conferencing

Mobile app for iOS

Mobile app for Android

Video screen sharing

Instant messaging

Nextiva

CallRail offers phone call tracking, recording and analytics.

Analytics Suite

Conversation Analytics (Call Tracking + Conversation Intelligence)

Marketing Analytics (Call and Form Tracking)

Lead Center (requires Call Tracking plan)

CallRail

Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.

OpenText RightFax

Online Fax

OpenText

FREE

Growth

Freshdesk Contact Center

Freshcaller Freshdesk Contact Center freshcaller

Freshworks Inc

Variphy

Likelihood to Recommend

Support Rating

Streamgroomer

Streamcore

Vyopta Collaboration Performance Management (CPM)

Vyopta

Riverbed UCExpert

Riverbed Technology

Starfish UC Automation

Starfish Associates

Unimax

Guavus-IQ

Thales

Infortel Select

ISI Telemanagement Solutions, LLC

Imagicle, a Cisco Preferred Solution Developer in Massarosa, offers what they present as a complete suite of software applications for enabling Communications in large, medium and small businesses. Tools include call queueing, call recording, directory, call analytics and monitoring, and IP fax server for Cisco and Cisco Jabber users.

Imagicle

Operating Systems	Unspecified
Mobile Application	No

Imagicle

Overview

What is Imagicle?

Manage calls from Imagicle, an undoubtedly WONDERFUL platform.

GET FASTER, SMARTER AND MORE EFFECTIVE COMMUNICATIONS WITH IMAGICLE.

Product Demos

Imagicle Call Recording for Microsoft Teams - Demo

Imagicle Digital Fax for Microsoft Teams - Demo

Demo Live - Imagicle Attendant Console + gadgets per Webex Calling

Product Details

What is Imagicle?

Imagicle Technical Details

Comparisons

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