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iManage Work 10 has proven to be an invaluable tool for users, enhancing their experience and saving them time. With its powerful search …
Overview
What is iManage Work?
iManage Work is a document management solution formerly known as HP Worksite. iManage was divested from Hewlett-Packard in 2015 and is now an independent company, headquartered in Chicago.
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What is iManage Work?
iManage Work is a document management solution formerly known as HP Worksite. iManage was divested from Hewlett-Packard in 2015 and is now an independent company, headquartered in Chicago.
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Product Demos
iManage Work 10 Demo
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iManage Work 10 Demo: Making it easy with the Work 10 Client
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Product Details
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What is iManage Work?
iManage Work Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
iManage Work is a document management solution formerly known as HP Worksite. iManage was divested from Hewlett-Packard in 2015 and is now an independent company, headquartered in Chicago.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of iManage Work are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(37)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
iManage Work 10 has proven to be an invaluable tool for users, enhancing their experience and saving them time. With its powerful search functionality, users can quickly locate and retrieve documents, significantly improving productivity. This software creates a single point of reference for all documents, eliminating the need to search in multiple locations and streamlining the workflow.
One of the key problems that iManage solves is document retention. It provides a seamless solution, allowing firms to easily adapt to changes in their approach and ensuring compliance with regulatory requirements. The software also addresses file management issues by providing a user-friendly interface for organizing and retrieving documents. This eliminates the frustration of searching through multiple folders or outdated network drives.
IT support teams also benefit from iManage's focus on user experience. The software's intuitive design and robust features make it easier for IT professionals to troubleshoot any issues that may arise. Additionally, iManage offers mobile access to documents and quick integration with email platforms like Office, enabling users to work seamlessly on the go.
Collaboration is also made easier with iManage Work 10. Its global accessibility eliminates the need for separate filing locations for teams in different regions, fostering better collaboration between colleagues across offices. Moreover, using iManage Cloud facilitates convenient document sharing and storage, reducing ongoing costs associated with physical servers or complex file-sharing systems.
Overall, iManage Work 10 is highly regarded among users as a necessary tool for efficient document management. It enhances productivity, improves data security, and simplifies collaboration, making it an essential solution for modern work environments.
Intuitive User Interface: Users consistently find the user interface of the document management system DMS intuitive and easy to navigate, making tasks easy. Many reviewers have praised how effortlessly they can locate features and perform actions within the DMS.
Efficient Organization: The organization of files and groups within the DMS is simple and easy to use, allowing for efficient access and collaboration. Several users appreciate how this organizational structure enables them to quickly find and work on documents without any hassle.
Customizable Features: The customizable features of the DMS are appreciated by many users, as they allow different departments or sections to have their own access and partition the document system according to their needs. This flexibility in customization has garnered positive feedback from numerous reviewers.
Difficult User Interface: Many users have expressed dissatisfaction with the user interface of iManage, finding it confusing, clunky, and labyrinth-like. They have found it difficult to navigate and retrieve documents, and have requested a more versatile web-based program to replace the current third-party solution.
Functionality Issues: Users have reported various issues with the functionality of iManage. Some users mentioned that the software does not handle large files or documents well and experiences freezing, lagging, and crashing issues. They also encountered challenges with uploading picture and video files as well as difficulties in searching for individual files and data.
Security Concerns: Users have expressed concerns about the security of client data in iManage. They have mentioned both external attacks and internal threats as potential risks. Some users also mentioned doubts about search result accuracy and highlighted challenges related to refiling. Additionally, they have requested more complex security settings and remote document check-in capabilities.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
May 12, 2022
Highly Efficient Record Manager
- Helped to Track record
- Highly Automated
- Easily usable
- Automation doesn't work really well.
- Faced Issued when exporting the data.
- UI Design is not easy to use.
May 12, 2022
Best document manager I've ever used!
- The range of different types of files you can save all in one place is unmatched.
- Ease of use
- Makes it easy to ensure the latest versions of documents are being used.
- The system can be fairly buggy. I have issues with freezing, and a lack of responsiveness each time I use it ( although not for long and does not prevent me from getting what I need to be done, it's just annoying).
- It has a slightly larger learning curve to use than other more simplistic records managers
April 27, 2022
iManage to manage for documents.
- Uploads documents.
- Share documents with only permitted users/managers.
- Managers have superior access to the document repository for iManage.
- Easy to integrate with Outlook client using an Plug-in to share, upload and download documents from iManage.
- More APIs calls needed to automate image documents automations for our claims team.
- Mobile app (Outlook mobile app) plugin integration to mimic the same UX.
- Monitoring user activity logs needs to be integrated with any CLM systems.
- Security
- Access documents remotely
- Effectively storing in one place, practice-specific documents, e.g. precedents, guides, and checklists
- Better knowledge bank functionality
March 17, 2020
Powerful ECM tool
- It's easy to use but a very powerful tool.
- Supports multiple document versions.
- Allows a combination of versions in different file types (i.e. .docx; .pdf).
- Saving a document in multiple matters in a single action.
- The full text searching feature, once implemented properly, is incredibly powerful.
- Integrates seamlessly with Outlook to reduce the number of pieces of software you need turning at any given time.
- Filing is relatively quick most of the time.
- Proper implementation of the software is important. We have a client who also has iManage for their large in-house legal department but the implementation seems to have not been as thorough so their experience with the software has not been as positive.
- Again, proper implementation is key to how powerful the software can be. For a long while our organization did not have the full-text searching implemented, and it was a game changer when we finally did it.
- I understand that our implementation of iManage does not allow for multiple template matters based on different situations. So we have five default folders, but it would be nice to have a couple of templates, with different numbers and names of the subfolders depending on the situation.
- Very reliable, once setup it is usually pretty flawless outside of Outlook-related issues.
- Simple and easy to use organization of files and groups.
- Customizable for different departments or sections to divide up access and partition document system.
- Allows collaboration with outside parties and makes sharing documents quick and easy.
- Complicated setup. On initial installation it is cumbersome to configure on each workstation just to connect to service.
- Does not enforce structure. Once setting up structure, users can save outside of iManage Work and make their own files and folders under pre-configured system.
- Outlook is a finicky software, access to iManage Work depends on Outlook, nothing against iManage Work, but it sometimes has issues caused by the application it relies on.
April 11, 2017
iManage for Large Document Repositories
- The search features are fantastic. While it takes quite a bit of resources on the back end to make this happen, it searches document meta data, such as name, date created, author and so on zippy quick. But more importantly for us, any text readable document (Office documents, Text Searchable PDFs, etc.) are indexed and easily searchable as well. Users are presented with a powerful search screen to limit search results with a large variety of meta data search filters and key word searching in an easy to understand format. With a document library of over 3 million documents, this is a critical need for our business.
- The integration with the Microsoft Office products is flawless. We have several add-ins for our Office suite and most of them cause our IT Department some grief, but the iManage integration just works, which is great for IT and the users. Our users love the FileSite integration, which allows for published workspaces to display in their Outlook tree. Since our users are in their Outlook working email all day, this integration allows them easy access in an application they are already familiar with to interact with our DMS.
- The history of the documents, tracking which users have accessed, edited, saved, opened, printed, etc. documents is always correct. We've had to use this history multiple times for tracking user access or interaction with documents for a variety of reasons and it's easy to follow and always correct.
- The iManage Communication Server, which interacts with iManage and Outlook, filing emails to the workspaces has always been bug riddled. Our current version is the most stable we've seen yet, but we still have issues every few months. We often find suddenly linked Outlook folders (which allow users to save emails in Outlook folders that in turn link to the DMS to automatically save a copy of that email in the iManage folder the user linked) aren't filing the copies in iManage anymore, in other words, the linking is broken. IT has to restart the Communication server, then the user has to recreate their Outlook folder and move the unlinked documents to the folder to kick off the filing process again. The worst part is that unless the user notices the filing isn't working, there's no monitoring IT can do to determine the linking is broken.
- Due to the nature of how iManage captures the File-Open/Save function of applications, there are times that it leaves documents checked-out on user machines. When a user opens a document, it locks the server copy, creates a local copy on the user machine for edits, and when the user closes the document iManage copies the local copy to the server overwriting the original (by default) to save the changes. Sometimes, the process of writing the changes back to server doesn't happen so the local machine copy (the latest changes) are only on the user machine and the user much check in the documents manually. This happens a couple of times a month for almost everyone at my company. It's usually not a big deal, until an employee is terminated. If IT forgets to check-in that user's documents before the user machine and account are wiped, then the edited documents is lost forever because it only exists on the user machine.
- iManage works with Windows Server native encryption features to allow you encrypt documents. Microsoft's native encryption is crude and problematic at best, especially with roaming profiles. iManage needs to partner with other software encryption technologies to offer alternatives for encryption at rest and in transit.