Name: Imonggo
Price: 30 USD
Rating: 8 (1 reviews)
Author: Imonggo

May 02, 2019

Iventory Management from a POS system

Verified User

Administrator in Other

Non-Profit Organization Management Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

We use it in my department to inventory and catalog all of the goods we process at our facility. It allows to track and maintain stock and let us know when we need to reorder supplies. It helps avoid any confusion about what goods we have available to distribute and hand out. That way we're never caught short handed when we connect with clients. Additionally, it acts as a repository for client information allowing us to house client information. This is useful for bulk emailing and informational emails. Functionally, it solves issues around inventory management and allocation and it solves some of our communication needs with clients. It also allows organizing inventories by department which becomes extremely useful in tracking usage rates and which program is consuming which set of resources.

Pros and Cons

Inventory management - It's easy to update inventories and organize items with specific tags.
Client information - It's easy to update basic client information into the system and maintain easy access to their records.
Visualization - It can visualize inventory quantities and helps provide a graphical representation of which department is consuming which resources.
UI - The UI is pretty paired down so it's not cluttered and limits the options to only what is relevant to your given task.

Design - While the UI is navigable, the design looks a bit dated.
Server issues - Occasionally the web-based client is too slow to process information and can result in a double input of said information. It's not life ending but a bit annoying at times.
Custom Tagging - Most of the tags we input to classify inventory have to be entered manually, it would really nice to have those populate automatically.
Inventory buttons - They used to have buttons that you could click to change the inventory in a given field, now you just have to enter the number in the field itself. Was much nicer to have the option of both.

Likelihood to Recommend

With all of the supplies and outreach we do with clients, Imonggo is really good at tracking that inventory. We can scan it in to have a detailed accounting of where our supplies end up located. We can scan them out to track which department is using supplies and at which quantities. This helps us keep track of our inventory usage rates and therein our connections with clients. This extremely useful in our grant reporting so we can track spending and demonstrate that money is translating to tangible benefits for our clients.

Return on Investment

Inventory management - This has been extremely helpful to track what we're using and in what quantities. Makes budgeting a lot easier and more accurate.
Client engagement - It's helped us engage and maintain clients, but by the same token has proven limited as it's difficult to separate clients into custom subcategories.
Grant reporting - The numbers generated through Imonggo are really helpful for providing numerical feedback to our funders.

Alternatives Considered

Salesforce App Cloud and Xero

Imonggo makes things simpler given its relatively clean UI and simple options tree that results from each click. Salesforce can do more and use custom tracking more efficiently but is more of a pain to set up and maintain. Xero handles inventory management in a different way than Imonggo and for day to day purposes its easier for our staff to use Immongo. Imonggo lets lower level staff interact with our inventory and we can set up access for them to more akin to its typical POS service, scanning out inventory for clients.

Other Software Used

Adobe Photoshop, Adobe Premiere Pro, Xero

Users and Roles

Primarily inventory management and Client Services. We use it to track inventory of goods we distribute to clients. We also use the customer/client information tool to track and maintain bulk communications with our clients.

Support Headcount Required

Primarily, they need familiarity with the software itself and inventory management in general. It's also useful for client and volunteer coordinators to track their relevant interactions with either clients or volunteers. They are our IT personnel that provide specific support for Imonggo. The rest of the staff learns the software as it is relevant to them.

Business Processes Supported

Inventory management.
Client data.
Volunteer data and retention.
Grant reporting.

Innovative Uses

Inventory management as opposed to a point of sale system.
Grant tracking - we can track goods and services distributed for grant reporting purposes.

Future Planned Uses

Volunteer Tracking - We've started to look at for tracking volunteers and see room for addition

Likelihood to Renew

It's something we've used for a while now and we're pleased ultimately with its functionality. This is not to say its perfect, it isn't, but accomplishes a lot of what we need it to do. The fact we've been able to utilize it outside of a traditional retail environment speaks to its versatility and adaptability. For those reasons we'll continue to use until we're presented with a better alternative.

Products Replaced

Not Sure

I'm unsure as to what predated it. Office chatter is there was nothing doing what imonggo does now. Previously it seems that Excel was used to track inventories and client information, which was rather inefficient. This our first forray away from the office suite/google doc suite of databases and inventory management.

Key Differentiators

Price
Product Usability
Analyst Reports

The price is right, or it was as we started with the free version. It's hard to beat free! Primarily, it was the usability that drew us to the software. I had experience in retail prior to my arrival at my current position and thought that we could use Imonggo to manage inventories similar to the way a store would but without the Point of sale needs. Turns out that's been a real coup for our organization.

Evaluation Lessons Learned

I think we'd look at the client service side of the software. We've been pretty pleased with the inventory management side of things but would like to see more ability to organize and customize our client information. I think we'd look to pair the inventory side with better client management software.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes

We started with the inventory management side to see if it would integrate with our needs. It did. We then incorporated the client/customer information side of things after. We're still evaluating its long term viability but for the time being it's doing what we want.

Implementation Issues

Time - It takes a while to set up inventories.
Permissions - We had to organize permissions appropriately to manage who could edit what and to what degree.
Server speed - Given its web base, there are times when forms time out or the software is slow to load we end up double clicking in moments where we intended a single click.

Implementation Rating

It's hard to give anything a perfect 10 when it comes to implementation unless it does it all for you. Our biggest complaint was the time it took to set up everything in the software, though to be fair that's almost always going to be the case with inventory management software. The lack of auto-populate fields did slow us down some, but ultimately we got the set up done without egregious headaches, that's a win in my book.

Training Types Used

Self-taught

Ease of Imonggo Training

Yes, it is fairly easy to learn. The software is divided into 3 subcategories and each subcategory allows specific functionality. It took a little clicking around to figure out where everything was at, but once we did it felt pretty intuitive and easy to navigate. A little trial and not too much error, and we were up and running in no time.

Product Configurability

It's a little limited in its configuration. It can support some custom tagging but every tag has to be implemented manually. For the inventory side of things, that was just fine and we made it work without much issue. However, it's a challenge on the customer/client side of things. There isn't enough customization and categorization on that end which was a bit limiting and frustrating. It didn't limit our usage but its weakness in this regard was rather obvious.

Configuration Lessons

Determine your tag system for your inventory early on. It makes it a 1000x easier when you've got a categorization method for all of your inventory. Set up locations as well to help track where inventory is more precisely. Instead, an X number of paper cups are in our office/warehouse, set up Imonggo to parcel locations into easier manage and locate locations.

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

Put in the effort to customize your tags early on. Consistency in that regard will make it a lot more usable in the long run.

Premium Support

We haven't found the need for it yet. Currently support has done what we need it to do the few times we've called upon it. Our in house managers are usually able to resolve most issues without having to involve their tech support. We don't use the Point of sale side directly so our need for premium support really isn't all that relevant.

Bug Resolution

Exceptional Examples of Imonggo Support

We had some questions about initially setting up our inventories and how to properly document the distribution of products to clients. Imonggo had a pretty eloquent solution for the problem by effectively treating our inventory the way a store would, we could track and move inventory as if we were selling it so that we achieved the desired functionality. It was a pretty simple solution that has proven really effective for our needs.

Support Rating

The few times we've used them, they've been really solid. The only reason they didn't a perfect 10 is that we haven't had a major hiccup by which to judge them.

Easy Tasks

Inventory Management
Inventory Visualization
Inventory Transfers

Difficult Tasks

Custom Field and Identifiers - They don't autopopulate
Customer/Client information - There's a not a great to great subsets of clients

Usability

It's pretty phenomenal for inventory management/POS of functions. Relatively easy to use and incorporate into our process. The lack of customization and categorization from the client/customer tracking side of the software is its big limitations and the only frustration for a usability perspective.

Scalability

It works exactly as we intend the vast majority of the time. There are moments where the software is slow to respond and thus causes duplicate input of information. That may be the fault of our machine/internet connection, but it happens with enough frequency that it can be a small hiccup. Usually any hiccups that it presents can be remedied immediately.

Reliability and Availability

Yes it's always available. We've never had an outage issue.

Performance

It usually loads quickly and without hesitation. There are the occasional slow moments in connectivity that can present small frustrations, but nothing majorly inhibiting. We haven't integrated it apart from being a standalone application.

Systems Integrated With

We have not integrated directly into another software system.

Future Integration Plans

It would be great to have it integrate with Excel and some basic databases
Quickbooks would be nice too

I don't know.

Types of Integration

File import/export

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No
Supported Languages	English

Premium

$30

Entry-level set up fee?

Offerings

Shopify

Loyverse POS

PayPal Zettle

Toast Point of Sale

Square POS

Clover

Lightspeed Retail

Revel Systems

QuickBooksPOS

Opayo by Elavon

ShopKeep

Kounta