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Impartner PRM is a partner relationship management (PRM) software solution offered by Impartner Software.When Only the Best Will DoIt is being used by our sales, marketing, and operations teams. We use the PRM to manage all partners for engagement as an authorized partner, deal registrations, marketing and sales activities, business planning, and other items. These areas all have an element of personal touch with the partners but the process is fully automated and integrates with the other systems at the company.,High touch customer service Understanding of channel processes and business needs Ability to adapt the solution to meet the business needs of the client. As opposed to being required to change a business process because the system doesn't support it. Continuous investment in the solution, expanding functionality and ease of use for the clients.,Ability to fully administer partner portal content. Today, some of that is limited. However, they are expanding this as I write this review. For instance, a client cannot add pages and affect navigation. Impartner has to do it for you. Their next release will allow clients to fully manage navigation Today they have restrictions on which users get access to a portal. It does not have the ability to deliver a unique experience at the user level, only at the group level which they call "Levels". The name alone confuses their clients and its expensive. This is also being addressed in a future release in a few months. Some of the features are quite expensive and, in my opinion, overpriced for the function. An example of this is SSO. There is a setup fee for each system you want to SSO to and then a monthly fee that is quite high. They went through a rough patch with customer service over the last 2 years. This seems to have been rectified and current teams are excellent.,10,Significant improvement in partner satisfaction Shorter cycles from onboarding to enablement. provides the ability to impact sales through partners being ready to sell quickly Ability to track partner data separately than end customer data and ability to keep it very clean and updated,Relayware,Salesforce App Cloud, Microsoft BIImpartner PRM ReviewWe use Impartner for deal registration, partner directory, partner portal, and program administration.,Platform completeness Seamless integration Future-proof and evolving,Education of current features New improvements process,10,Partner revenue increased significantly Program double number of active partners Program governance improved
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Impartner PRM
3 Ratings
Score 10.0 out of 101
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Impartner PRM Reviews

Impartner PRM
3 Ratings
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Score 10.0 out of 101
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Patricia Rush profile photo
January 09, 2018

Impartner PRM Review: "When Only the Best Will Do"

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is being used by our sales, marketing, and operations teams. We use the PRM to manage all partners for engagement as an authorized partner, deal registrations, marketing and sales activities, business planning, and other items. These areas all have an element of personal touch with the partners but the process is fully automated and integrates with the other systems at the company.
  • High touch customer service
  • Understanding of channel processes and business needs
  • Ability to adapt the solution to meet the business needs of the client. As opposed to being required to change a business process because the system doesn't support it.
  • Continuous investment in the solution, expanding functionality and ease of use for the clients.
  • Ability to fully administer partner portal content. Today, some of that is limited. However, they are expanding this as I write this review. For instance, a client cannot add pages and affect navigation. Impartner has to do it for you. Their next release will allow clients to fully manage navigation
  • Today they have restrictions on which users get access to a portal. It does not have the ability to deliver a unique experience at the user level, only at the group level which they call "Levels". The name alone confuses their clients and its expensive. This is also being addressed in a future release in a few months.
  • Some of the features are quite expensive and, in my opinion, overpriced for the function. An example of this is SSO. There is a setup fee for each system you want to SSO to and then a monthly fee that is quite high.
  • They went through a rough patch with customer service over the last 2 years. This seems to have been rectified and current teams are excellent.
Well suited - to manage partner accounts and have a fully customizable, branded partner portal. Many other Portal Providers (may call themselves PRM but many are not) provide a cookie cutter solution that is very limited. If you are looking for a solution that can manage all aspects of a partner relationship from recruitment to onboarding and enablement and everything in between, this is a perfect solution.

Another big plus for Impartner PRM is that you are not charged on a user license level like some other solutions, which gets very expensive and unwieldy to manage. You license the functionality and all your users cost one fee for setup and monthly subscription.

If you are very cost conscious and don't require a lot of customization and are will to take a solution where every client's portal looks the same, this is not for you. They have a lot of features out of the box and they can offer a basic implementation but its still an enterprise solution minimized for a smaller environment in those cases.
Read Patricia Rush's full review
Armando Valim profile photo
January 03, 2018

"Impartner PRM Review"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Impartner for deal registration, partner directory, partner portal, and program administration.
  • Platform completeness
  • Seamless integration
  • Future-proof and evolving
  • Education of current features
  • New improvements process
Perfect PRM for middle to large size programs.
Read Armando Valim's full review

Impartner PRM Scorecard Summary

About Impartner PRM

Impartner PRM is a partner relationship management (PRM) software solution offered by Impartner Software.

Impartner PRM Technical Details

Operating Systems: Unspecified
Mobile Application:No