Name: IncidentIQ
Rating: 9.2 (6 reviews)
Author: IncidentIQ

Help Desk

Web and Video Conferencing

Customer Support

Feature Management

Functional Testing

Mind Mapping

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Dropshipping

Enterprise Search

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Storage

Configuration Management

DevSecOps

Disk Cloning

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Interoperability

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Remote Monitoring and Management

SaaS Backup

Scale-Out Storage

Server Virtualization

Static Application Security Testing (SAST)

Storage Area Network

Test Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Event Management

Marketing Attribution

Marketing Automation

Search Marketing Intelligence

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Secure Service Edge (SSE)

Security

Car Rental

Construction Accounting

Direct Secure Messaging

Home Health Care

Hospital Management

Medical Office EMR & EHR

Population Health Management

Veterinary

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### Ticket Management
Users unanimously agree that IncidentIQ excels in managing tickets efficiently. The platform's intuitive interface and user-friendly features make creating, tracking, and resolving tickets a streamlined process. While some users have highlighted minor issues with ticket tracking and mobile app functionality, the overall consensus is that IncidentIQ's ticket management capabilities significantly enhance workflow efficiency and communication with clients. The system's ability to link assets to tickets with ease has been particularly praised, allowing for better organization and tracking of incidents. Despite some minor drawbacks, users appreciate IncidentIQ's commitment to continuous improvement and responsive customer support in the realm of ticket management.

### Problem Resolution
Users consistently highlight IncidentIQ's problem resolution capabilities as a key strength of the platform. They appreciate the efficiency and effectiveness in solving a variety of issues related to software and hardware. While some users have encountered minor glitches or delays in the resolution process, the overall consensus leans towards positive experiences with IncidentIQ's problem-solving features. The platform's ability to streamline the ticketing system and provide timely support for technical issues has garnered praise from users across different sectors.

### Help Desk Operations
Users consistently praise IncidentIQ's help desk operations functionality. They find the platform to be user-friendly and efficient in creating and managing tickets. The ability to track and resolve issues promptly has been highlighted as a key strength of IncidentIQ's help desk operations. While some users mention minor improvements that could enhance the system's performance, overall, the sentiment towards the help desk operations remains positive. The ease of ticket creation, quick problem resolution, and professional support have contributed to users' satisfaction with IncidentIQ's help desk operations.

### Asset Management
Users consistently praise IncidentIQ's asset management features, highlighting its efficiency in tracking devices and hardware. The platform's asset management capabilities have been lauded for streamlining inventory processes and providing a centralized system for managing various electronic devices such as Chromebooks, iPads, laptops, and projectors. Users appreciate the ease of integrating asset tracking with ticketing systems, allowing for a more organized and efficient workflow. IncidentIQ's asset management functionality has been instrumental in enhancing productivity and ensuring accurate tracking of assets across different locations within educational institutions.

### Device Tracking
Users unanimously praise IncidentIQ's device tracking capabilities. The system's ability to accurately track devices, such as laptops, printers, scanners, and projectors, has significantly streamlined operations for various users. The comprehensive database of registered devices and the ease of initiating support tickets have been highlighted as key strengths. Additionally, the platform's integration with other systems like Jamf and Gsuite has been commended for facilitating smooth device transitions and monitoring. Users appreciate the efficiency and accuracy of IncidentIQ's device tracking features, emphasizing its value in optimizing device management processes.

### Inventory Management
Reviewers generally praise IncidentIQ's inventory management capabilities. Users appreciate the system's flexibility and power in tracking devices, allowing for quick assistance to teachers and staff. The ability to view device history and streamline workflows has significantly improved response times. However, some users have noted occasional lag in inventory updates, which could potentially lead to data loss if not addressed promptly. Despite this minor drawback, IncidentIQ's inventory management features are seen as a valuable asset in enhancing organizational efficiency and asset tracking.

### Educational Sector IT Solutions
User sentiment regarding IncidentIQ's educational sector IT solutions is largely positive, with users highlighting the platform's ability to streamline device management processes within school districts. The integration with various systems such as Google and SIS has been particularly praised for simplifying user setup and enhancing overall efficiency. Additionally, the platform's intuitive interface and continuous addition of new features have been well-received, making IncidentIQ a valuable asset for educational institutions seeking robust IT solutions tailored to their specific needs.

### Performance and Efficiency
Users generally believe IncidentIQ excels in performance and efficiency functionality. The consensus among reviewers is that IncidentIQ's performance is robust and efficient, providing users with a reliable and effective platform to manage tickets and track incidents. While some users have noted minor slowdowns in the system, overall, IncidentIQ is praised for its ability to streamline processes, enhance organization, and deliver timely results. Users appreciate the platform's ease of use, intuitive design, and the valuable insights it provides for optimizing workflow efficiency. IncidentIQ's focus on performance and efficiency is highlighted as a key strength by users across various industries.

### Reporting and Analytics
Users consistently praise IncidentIQ's robust reporting and analytics features. The platform's reporting tools are lauded for their flexibility and power, allowing for in-depth analysis and tracking of technology performance within districts. Users appreciate the detailed reporting capabilities that offer unmatched visibility into technology operations. Additionally, the analytics provided by IncidentIQ enable users to identify trends, troubleshoot issues effectively, and make informed decisions based on data-driven insights. Despite some minor concerns about the complexity of certain reporting processes, IncidentIQ's reporting and analytics functionalities are generally well-received for their effectiveness in enhancing operational efficiency and problem-solving capabilities.

### Integration and Automation
User feedback consistently praises IncidentIQ for its robust integration capabilities and efficient automation features. The platform's ability to seamlessly sync with various systems such as Google, SIS, and MDM has been a standout feature for many users. The ease of creating automation rules without the need for coding has been particularly appreciated, allowing for streamlined ticket management and asset tracking processes. While some users have expressed minor concerns about specific integrations, the overall consensus is that IncidentIQ's integration and automation functionalities greatly enhance operational efficiency and productivity within educational institutions.

### User and Role Management
Users consistently highlight IncidentIQ's user and role management as a key strength of the platform. They appreciate the ease of assigning tickets to specific users and assets, streamlining the process for quick resolution. While some users find the interface slightly complex to customize, the majority find it intuitive and efficient for managing roles and responsibilities within their organizations. The ability to track assigned users and devices effectively adds to the overall positive user experience with IncidentIQ's user and role management functionalities.

### Technology and Device Support
Users generally praise IncidentIQ's technology and device support capabilities. They appreciate the ease of communication with staff and the convenience of facilities and technology ticketing in one place. However, some users have expressed concerns about the system being slow to implement features and enhancements, as well as the lack of control over techs and users. Despite these drawbacks, IncidentIQ's technology and device support features seem to be well-received overall by users in various educational settings.

### Customization and Personalization
Users consistently praise IncidentIQ for its robust customization and personalization features, highlighting the platform's flexibility in tailoring views, filters, and actions to meet specific needs. The ability to create custom models, problem categories, and detailed reports is lauded for providing unparalleled visibility into technology performance. IncidentIQ's customizable analytics and reporting tools empower users to delve deep into data, enhancing their understanding and decision-making processes. The platform's emphasis on customization and personalization is a key factor in its positive reception among users.

### Communication and Collaboration
Users across various departments and districts have highlighted IncidentIQ's communication and collaboration capabilities as instrumental in streamlining workflows and enhancing team efficiency. The platform's ability to facilitate easy communication between end-users and IT professionals, as well as its feature for tracking and managing tickets, has been commended for improving overall collaboration within organizations. Additionally, the integration of multiple systems into one centralized platform has been noted as a significant advantage, allowing for smoother communication and synchronization between different programs.

### Knowledge Base and Resources
User feedback on IncidentIQ's knowledge base and resources functionality is generally positive, with users appreciating the ease of attaching knowledge base articles to tickets for self-solving purposes. The platform's ability to store instructions and documents for users has been highlighted as a valuable feature. However, some users have expressed minor frustrations, such as the time-consuming process of creating knowledge base articles and limitations in the text editor. Despite these minor drawbacks, IncidentIQ's knowledge base and resources capabilities are seen as a valuable asset in streamlining processes and enhancing user experience.

Users commonly recommend Incident IQ for its excellent plans and services, as well as its innovative and high-quality service. The ticket system tool and functionality are highly praised, making it a recommended choice for problem solving and information collection in the K-12 area. Users also appreciate Incident IQ for its ease of use, affordability, and complete service, making it a must-have tool for any business. Additionally, the software's asset management and tracking capabilities, clean interface, and user-friendliness are commended. Furthermore, Incident IQ is praised for its great customer support, integration capabilities, and secure fit in many organizations. Users also suggest familiarizing oneself with Incident IQ before implementation and scheduling a demo to fully understand its value beyond the surface. Finally, the software is described as incredibly easy to use with fluid ticket opening, making it helpful for novices. Customization options and a supportive team are also recommended features to take advantage of.

IncidentIQ is a powerful tool that has greatly improved workflows for IT helpdesk and asset tracking in various industries, including education. Users have reported that the software has solved a multitude of business problems, such as inventory control issues, ticket management inefficiencies, and poor record keeping practices. 

The ability to manage assets and build custom reports has provided an easy way to keep track of devices and plan for future purchases, as well as verify device usage by assigned users. The highly flexible system allows users to better track and respond to tickets with ease, streamlining the ticketing process and improving response time. IncidentIQ's filters and views have also helped users organize and manage technology issues more effectively, all in one database. Additionally, the software's integration with other apps makes it simple to find information on users or devices in one spot, which improves communication and collaboration among departments.

Moreover, IncidentIQ has simplified the creation, management, and labeling of tickets, greatly improving workflow and saving time and money. The platform allows for the analysis of data to address multiple risk situations that can arise for a company, providing accurate functionality in analyzing data. The simplified communication between departments has improved collaboration and team efficiency while allowing for faster ticket closure. Users appreciate the fact that IncidentIQ integrates with many systems they are already using, making it a seamless solution for IT helpdesk and asset tracking.

From help ticketing to IT asset management and beyond, the IncidentIQ platform aims to transform the way school districts provide and manage services. The suite includes iiQ Assets, iiQ Ticketing, and (for iiQ Ticketing) the Facilities add-on, designed to make submitting maintenance requests simple and efficient.

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Essential

Engaged

Excellent

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

IncidentIQ

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Bring your K-12 support operations to a unified platform. With thousands of learning devices spread throughout student homes, bare bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ is revolutionizing the way K-12 school districts provide and manage services.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

IncidentIQ

Overview

What is IncidentIQ?