Name: Answers: The Powerful Chatbot-Building Platform by Infobip
Uploaded: 2023-06-30T08:11:41.000Z
Duration: 8 min 47 s
Description: Answers: The Chatbot-Building Platform by Infobip

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Environmental Health and Safety (EHS)

Meeting Management

Procurement

VoIP

Enterprise

Accounting

Expense Management

Spend Management

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Cost Management

Cloud Storage

Component Content Management

Converged Network Adapters (CNAs)

Data Center Infrastructure Management

Data Observability

Data Pipeline

Extended Detection and Response (XDR)

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Managed Print

Network Performance Monitoring

Password Management System

Release Management

Remote Support

Session Border Controllers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Creative Collaboration

Direct Mail Automation

Email Marketing

Gamification

Intent Data

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Multichannel Retail

Presales

Sales Intelligence

Sales

Certificate Lifecycle Management

Security

Architecture

Commercial Drone

Construction Accounting

Hotel Management

Loan Servicing

Oil and Gas

Public Sector Software

Telemedicine

Vendor Neutral Archive (VNA)

Vertical-Specific

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Discontinued Products

LiveChat

Sprinklr Service

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Zoho

Freshdesk Omni

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Gist

Intuit Mailchimp

Intuit

Live2Support

A chatbot building platform that enables building AI or rule-based chatbots in a drag-and-drop interface over a wide range of channels. Answers is connectable with external systems via API or webhook connections.

Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.

Standard

Ultimate

Smartsupp

PROFESSIONAL

ENTERPRISE

ADD-ON

Click2Magic

Infobip Answers

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Infobip Answers: How to Build Your First Rule-Based Chatbot

Infobip

Answers: The Chatbot-Building Platform by Infobip

Answers: The Powerful Chatbot-Building Platform by Infobip

Start your Answers Free Trial: https://go.infobip.com/_Answers

Discover how Answers, the powerful chatbot-building platform, can help you create, test, and launch your own rule-based or AI chatbots in this informative demo video. Answers enable you to provide automated 24/7 customer support and offer a range of use cases, including sales and marketing, engagement and entertainment, and data collection. Whether you're looking to build a simple rule-based chatbot or an advanced virtual assistant, Answers provides the flexibility and scalability you need to succeed. Get ready to automatize parts of your customer journey and to provide exceptional customer experience with Answers, Infobip's chatbot-building platform. 

00:00 Start
00:20 Chatbot Use Cases 
00:56 Start Building A Chatbot 
01:57 Dialogs Panel 
02:21 Building Sidebar 
02:49 Intents 
04:32 Attributes 
05:38 Keywords 
06:30 Settings 
06:54 Simulator
7:31 Summary 
8:03 Analytics 
#OneCommunicationsPlatform #Infobip #Chatbot #ChabotBuilding #Conversational

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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