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InfoFlo CRM

InfoFlo CRM

Overview

What is InfoFlo CRM?

InfoFlo CRM is a contact management system designed to assist businesses in tracking, managing, and collaborating on customer relationships. According to the vendor, this CRM solution is specifically tailored for small and medium-sized businesses (SMBs) and caters to a wide range of professions and...

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Recent Reviews

TrustRadius Insights

Users have been able to replace their previous CRM with Infoflo, finding it to be a comprehensive solution for managing all of their data …
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Pricing

View all pricing

Cloud Starter

$30.00

Cloud
per month

Cloud Advanced

$35.00

Cloud
per month

On-Premise

$99

On Premise
one-time purchase

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://infoflosolutions.com/crm

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $30 per month
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Product Details

What is InfoFlo CRM?

InfoFlo CRM is a contact management system designed to assist businesses in tracking, managing, and collaborating on customer relationships. According to the vendor, this CRM solution is specifically tailored for small and medium-sized businesses (SMBs) and caters to a wide range of professions and industries, including sales and marketing teams, customer service and support teams, project management teams, as well as real estate and legal professionals.

Key Features

Custom Fields: According to the vendor, users can easily add custom fields, such as drop-down menus, check boxes, text fields, and date fields, to contacts, companies, and projects for tailored data management.

Contact Management: The vendor claims that InfoFlo CRM provides a complete solution for tracking and managing contact information, automatically linking vital details to the appropriate contact for easy access.

Task Management: According to the vendor, users can create and manage tasks with file attachments, email and pop-up reminders, and take advantage of company-wide task management and filtering options for efficient task tracking.

Sharing & Collaboration: The vendor states that InfoFlo CRM allows users to instantly share and collaborate on contacts, companies, and projects with other users, enabling real-time teamwork and seamless information exchange.

Dashboard: Users can customize their dashboard with over two dozen widgets, displaying relevant information such as recent sales, opportunities, and task charts for quick insights, according to the vendor.

Leads & Opportunities: According to the vendor, InfoFlo CRM offers detailed management of leads and opportunities, including the ability to attach quotes, emails, notes, and tasks to deals, and create custom leads and opportunity stages.

Notes: The vendor claims that InfoFlo CRM provides a complete notes management solution for personal and shared notes, with time-stamped notes featuring digital signatures, allowing users to create new notes or append to existing ones.

Simple Search: According to the vendor, InfoFlo CRM offers quick and easy search functionality for emails, files, and calendar items, providing relevant search results based on the query.

Relationship: The vendor states that InfoFlo CRM provides users with a comprehensive view of all customer relationships through a unique dual-panel view for managing and visualizing relationships effectively.

Document Linking: According to the vendor, users can drag and drop documents and link them to contacts, companies, categories, or projects, with automatic archiving for easy retrieval of linked files.

InfoFlo CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

Platform Features

  • Supported: Mobile access

InfoFlo CRM Video

InfoFlo CRM: Introduction

InfoFlo CRM Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have been able to replace their previous CRM with Infoflo, finding it to be a comprehensive solution for managing all of their data for existing entities within their business. Infoflo provides a complete overview of client interactions, allowing users to improve customer service by analyzing phone calls and tasks. The Outlook sync feature makes it easier for multiple team members to work on the same client and document each transaction, enhancing collaboration and streamlining workflow. Users appreciate the ability to group clients by company and family, meeting their specific needs. The email history feature allows team members to quickly respond to customer inquiries and collaborate without the need for forwarding or duplicating emails, which is especially useful for remote work situations. Infoflo's Opportunities feature has been adapted to track customer service issues, order status, and sales opportunities, providing flexibility and a clear overview for team members. The synchronization with Quickbooks Online allows users to store sales invoices and estimates with contact history, further streamlining their workflow. By using Infoflo, users have resolved the issue of using multiple software platforms to track, collect, and manage notes, activities, and sales for clients. They now have a single place to access all client information. For companies with distributed teams, the ability to work simultaneously and in conjunction with each other across different states and countries has been a major benefit.

User-Friendly Interface: Users have consistently praised the user-friendly interface of Infoflo, with many stating that it is easy to use and navigate. Some users have mentioned that they appreciate the intuitive design, allowing them to quickly understand and utilize the different features of the program.

Helpful Customer Support: The customer support provided by Infoflo has received positive feedback from users. Many reviewers have mentioned that the staff is helpful, responsive, and accommodating. Users appreciate the prompt assistance they receive when encountering any issues or needing guidance. Additionally, regular training sessions offered by Infoflo have been highly valued by customers.

Efficient Contact Management: Infoflo's contact management capabilities have been well-received by users. Several reviewers have mentioned that it is convenient to store all contact information in one place and appreciate the complete overview of contacts provided by the software. The ability to add custom fields and create workflows has also been highlighted as a valuable feature for comprehensive customer management.

Inconvenient Email Folder Linking: Many users have expressed frustration with the inconvenience of manually checking every subfolder when linking to email folders. They feel that this process is time-consuming and could be improved for better efficiency.

Outdated Icons and System Logout: The outdated icons in the software interface have been a source of dissatisfaction for multiple reviewers. Additionally, users have reported experiencing frequent system logouts if left on overnight, which disrupts their workflow and requires them to re-login.

Limited Customization Options and Documentation: Users have found the customization options in the software to be limited, preventing them from tailoring it to their specific needs. Furthermore, they have mentioned that the documentation provided is insufficient, lacking clear explanations and instructions for utilizing all features effectively.

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