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InfoGenesis POS Reviews

3 Ratings
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Score 8.6 out of 100

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November 24, 2019

InfoGenesis POS: a solid contender for enterprise POS

Anonymous | TrustRadius Reviewer
Verified User
Score 6 out of 10
Vetted Review
Verified User
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InfoGenesis is the POS solution for us, replacing an aging Micros system. We do not process payments through the platform, but we do use it for almost everything else.
  • Screen layout/design for various outlets is pretty good and also flexible.
  • There are several modules that interact with the platform, making integration easier.
  • Stability in the environment is very good and we have very little downtime with the terminals.
  • Management of multiple outlets is excellent and there are a lot of options.
  • Add-on/value add features are robust.
  • Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
  • The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
  • Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.
The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up.
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InfoGenesis POS Scorecard Summary

Likelihood to Recommend (3)
8.6
Support Rating (1)
6.0

What is InfoGenesis POS?

InfoGenesis POS is a point-of-sale software solution with features such as empower your business and Apple Pay integration.
Categories:  Point of Sale

Frequently Asked Questions

What is InfoGenesis POS?

InfoGenesis POS is a point-of-sale software solution with features such as empower your business and Apple Pay integration.

Who uses InfoGenesis POS?

The most common users of InfoGenesis POS are from Small Businesses and the Gambling & Casinos industry.