Name: Agilysys InfoGenesis
Rating: 7.9 (8 reviews)
Author: Agilysys

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Beta Testing

Performance Testing

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Online Notary

Enterprise

Accounting

Accounts Receivable

Crypto Tax

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

AI Governance

Cloud Storage

Custom Software Development Services

Data Deduplication

Data Science

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

Intranet

Migration

Network Performance Monitoring

Open-Source Database

SaaS Management

Service Virtualization

Time Series Databases

Value-Added Resellers (VARs)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Data Management

Ecommerce Personalization

Email Marketing

Marketing Automation

Mobile Advertising

Press Release Management

Product Intelligence

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales Enablement

Sales Training

Sales

Secure Service Edge (SSE)

Security

Banking

Digital Forensics

Equation Editors

Geographic Information

Hospital Management

Insurance Agency Management

Insurance Claims Management

Intelligent Document Processing

Medical Office EMR & EHR

Physical Therapy

Veterinary

Vertical-Specific

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InfoGen has proven to be an invaluable tool for hoteliers, providing them with the ability to print out reports and gain a comprehensive overview of sales and occupancy at their properties. Users have praised the software for its functionality, particularly its basic ticketing and charging capabilities. With InfoGen, users can consolidate information into one easily accessible place, streamlining operations and improving efficiency. One notable use case is within resorts, where the integration with InfoGen has resolved issues related to room charges. In addition to these benefits, InfoGen has also helped servers process payments and input orders more quickly, ensuring a seamless transaction process and prompt service for guests.

Another advantage of InfoGen is its ability to enhance control over comps and voids, which has been highly valued by users. This feature allows administrators to closely monitor usage and customization while maintaining control over these aspects of the business. Thanks to its intuitive design, training staff members to use the software has been straightforward, saving time and resources for businesses. Users have also appreciated the real-time reporting capabilities of InfoGen, which enable them to access up-to-date information on restaurant and retail store operations. Moreover, InfoGen accommodates diverse business models in various outlets, making it convenient for administrators to provide personalized assistance and customization as needed. Overall, InfoGen serves as a reliable solution that not only replaces outdated Micros systems but also offers a wide range of functionalities except payment processing.

Detailed and Capable Software: Reviewers have praised the software for its level of detail and ability to produce great reports. Many users have found it to be a comprehensive solution that meets their needs.

Suitability for Hospitality Business: The software is highly regarded in the hospitality industry due to its structure and suitability for this market. Users appreciate its specific features that cater to the unique requirements of the hospitality business.

Convenient Navigation and Functionality: Users value the convenience of staying on the page after sending a ticket, unlike other systems that require logging back in for each task. They also like that most scheduling and important actions can be done within the software. Additionally, users find the left pane with different tabs for quick navigation to be very convenient.

Outdated Hardware and Card Reader Issues: Some users have expressed dissatisfaction with the unit hardware, stating that it is outdated. They have also mentioned recurring issues with the card readers, which require frequent cleaning. These hardware problems hinder the smooth operation of the system.

Difficult Software Navigation: One user found the software difficult to navigate initially and desired a more user-friendly interface. The complex navigation makes it challenging for users to quickly access the functions they need, impacting their overall experience with the software.

Frequent System Shutdowns and Unresponsive Commands: Several users have reported experiencing frequent system shutdowns and unresponsiveness to their commands. This intermittent functionality issue disrupts workflow efficiency and can lead to frustration among users.

InfoGenesis POS is a point-of-sale software solution with features such as empower your business and Apple Pay integration.

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).

Starter

Essentials

Growth

Mindbody is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

Accelerate

Ultimate

Ultimate Plus

Mindbody

Agilysys InfoGenesis

The Point of Sale (POS) is simply the place where a retail transaction takes place--it's the hardware and software used to physically accept payments and record transactions.

Likelihood to Recommend

Support Rating

Agilysys

InfoGenesis POS 2019-11-24 14:04:23

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Point of Sale Systems

InfoGenesis is the POS solution for us, replacing an aging Micros system. We do not process payments through the platform, but we do use it for almost everything else.

Screen layout/design for various outlets is pretty good and also flexible.
There are several modules that interact with the platform, making integration easier.
Stability in the environment is very good and we have very little downtime with the terminals.
Management of multiple outlets is excellent and there are a lot of options.
Add-on/value add features are robust.

Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.

Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.

Agilysys InfoGenesis

Overview

What is Agilysys InfoGenesis?