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Infor Birst

Infor Birst

Overview

What is Infor Birst?

Infor Birst offers multi-tenant cloud BI for deployment in a public or private cloud, or on-premises. It provides an in-memory columnar data store and a BI layer comprising a reporting engine, predictive analytics tools, mobile native apps, dashboards, discovery tools,…

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Recent Reviews

TrustRadius Insights

Birst is a versatile business intelligence tool that caters to multiple departments across organizations. Users from Sales, Finance, …
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TrustRadius Insights
TrustRadius Insights

Birst almost live access

6 out of 10
January 09, 2019
Birst is used as a delivery mechanism to display data to our client. We collect data on mobile device usage patterns, as well as analyst …
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Birst review

2 out of 10
March 30, 2018
Incentivized
We used Birst as a visualization tool for selling our analytical services to our clients. It was used by multiple people internally (data …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Drill-down analysis (78)
    8.0
    80%
  • Customizable dashboards (77)
    8.0
    80%
  • Pre-built visualization formats (heatmaps, scatter plots etc.) (72)
    8.0
    80%
  • Formatting capabilities (77)
    7.0
    70%
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Pricing

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Basic License

$30,000

On Premise
Per 20 Users Per Year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://bit.ly/2n6VznO

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Extending Analytics in CloudSuite Distribution - Demo

YouTube

Analytics Anytime, Anywhere - Birst Mobile Demo

YouTube

Automated Data Refinement in Infor Birst - Demo

YouTube

Best Practices For Increasing Adoption of Analytics - Demo

YouTube

Infor Birst How-To Series – Connecting to Databases

YouTube
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Features

BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

7.4
Avg 8.2

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

7
Avg 8.1

Report Output and Scheduling

Ability to schedule and manager report output.

8
Avg 8.4

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for patterns and outliers and the ability to represent the data visually.

6.9
Avg 8.1

Access Control and Security

Access control means being able to determine who has access to which data.

8.3
Avg 8.6

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

5
Avg 7.9
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Product Details

What is Infor Birst?

Infor Birst is a BI product that enables a single view of data and eliminate data silos. Additionally, decentralized teams and individual users can augment this shared analytic fabric with their own local data, without compromising data governance. This consistency comes from a unified semantic layer, which maintains common definitions and key metrics, no matter where users sit.

Birst achieves Networked BI through a 2-tier architecture that aligns back-end enterprise data with line-of-business or local, edge data. Birst’s Automated Data Refinement extracts data from any source (data stores, applications, warehouses, big data, and unstructured external sources) into a unified semantic layer. The result is a consistent view that enables users with self-service analytics through dashboards, reporting, visual discovery, mobile tools, and predictive analytics. Birst Open Client Interface also offers integration with Tableau, Excel and R.

Birst goes to market in two primary ways:

  • Direct, for enterprises using Birst for analytics on internal data to drive improved business outcomes
  • Embedded, for all size companies who offer data (analytics) products, by embedding and white-labeling Birst capabilities into their products

Birst’s product is packaged in 3 available formats:

  • Platform and per-user fee
  • By Department or Business Unit
  • By end-customer (for embedded scenarios)

Infor Birst Features

BI Platform Features

  • Supported: Administration via Windows App
  • Supported: Administration via MacOS App
  • Supported: Administration via Web Interface
  • Supported: Live Connection to External Data
  • Supported: Snapshot of External Data
  • Supported: In-memory data model
  • Supported: OLAP (Pre-processed cube representation)
  • Supported: ROLAP (SQL-layer querying)
  • Supported: Multi-Data Source Reporting (Blending)
  • Supported: Data warehouse / dictionary layer
  • Supported: ETL Capability
  • Supported: ETL Scheduler

Supported Data Sources Features

  • Supported: MS Excel Workbooks
  • Supported: Text Files (CSV, etc)
  • Supported: Oracle
  • Supported: MS SQL Server
  • Supported: IBM DB2
  • Supported: Postgres
  • Supported: MySQL
  • Supported: ODBC
  • Supported: Cloudera Hadoop
  • Supported: Hortonworks Hadoop
  • Supported: EMC Greenplum
  • Supported: IBM Netezza
  • Supported: HP Vertica
  • Supported: ParAccel
  • Supported: SAP Hana
  • Supported: Teradata
  • Supported: Salesforce
  • Supported: SAP
  • Supported: Google Analytics

BI Standard Reporting Features

  • Supported: Pixel Perfect reports
  • Supported: Customizable dashboards
  • Supported: Report Formatting Templates

Ad-hoc Reporting Features

  • Supported: Drill-down analysis
  • Supported: Formatting capabilities
  • Supported: Predictive modeling
  • Supported: Integration with R or other statistical packages
  • Supported: Report sharing and collaboration

Report Output and Scheduling Features

  • Supported: Publish to Web
  • Supported: Publish to PDF
  • Supported: Output Raw Supporting Data
  • Supported: Report Delivery Scheduling

Data Discovery and Visualization Features

  • Supported: Pre-built visualization formats (heatmaps, scatter plots etc.)
  • Supported: Location Analytics / Geographic Visualization
  • Supported: Predictive Analytics
  • Supported: Support for Machine Learning models
  • Supported: Integration with R or other statistical packages

Access Control and Security Features

  • Supported: Multi-User Support (named login)
  • Supported: Role-Based Security Model
  • Supported: Multiple Access Permission Levels (Create, Read, Delete)
  • Supported: Report-Level Access Control
  • Supported: Table-Level Access Control (BI-layer)
  • Supported: Field-Level Access Control (BI-layer)

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Mobile Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Infor Birst Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Infor Birst Videos

Infor Birst Competitors

Infor Birst Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAll
Supported LanguagesArabic, English, Dutch, French, German, Japanese, Korean, Portuguese (Brazil), Simplified Chinese, Spanish

Infor Birst Downloadables

Frequently Asked Questions

Infor Birst offers multi-tenant cloud BI for deployment in a public or private cloud, or on-premises. It provides an in-memory columnar data store and a BI layer comprising a reporting engine, predictive analytics tools, mobile native apps, dashboards, discovery tools, and an open client interface.

Alteryx, InsideSales.com / XANT Predictive Pipeline (discontinued), and Datameer are common alternatives for Infor Birst.

Reviewers rate Report Delivery Scheduling and Multi-User Support (named login) highest, with a score of 9.

The most common users of Infor Birst are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(186)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Birst is a versatile business intelligence tool that caters to multiple departments across organizations. Users from Sales, Finance, Accounting, and HR departments rely on Birst to establish a single source of truth and move away from individual definitions of data. Zalora, for example, utilizes Birst as their primary tool for self-service data needs, including data extraction for operational purposes and simple ad-hoc analysis. The fulfillment center employs Birst to track item or product level KPIs, while the marketing teams make use of Birst Live data and dashboards to monitor campaign sales and discounts. Birst integrates with various data sources like Google Analytics, event tracking, operational data, and sales data through a separate data warehouse. By distributing reports and dashboards across the company for viewing, Birst serves as an enterprise-wide BI visualization and distribution platform that supports different revenue models while providing reporting automation, visualization, and distribution capabilities. Furthermore, Birst is embedded into cloud-based software provided to customers, enabling the monitoring of software utilization and tracking of marketing campaigns. Salesforce users benefit from BIRST Dashboards integrated into Salesforce pages as it provides sales analytics and pipeline tracking. The time-to-delivery advantage offered by Birst was one of the reasons it was chosen by many organizations. It allows for simple gathering of company-wide data streams without the need for manual data warehouse construction or report building. With Birst's robust features, it is used across various industries and departments such as SCM & Operations teams, Sales teams, partners, finance, marketing, product management, clinical data analysis in hospitals, education institutions for measuring performance effectiveness and much more. Overall, Birst fulfills a wide range of use cases and enables businesses to analyze data effectively and gain valuable insights to drive informed decision-making throughout the organization.

Highly versatile and user-friendly: Users have found Birst to be a highly versatile and user-friendly business intelligence tool. They appreciate the intuitive user interface, which makes tasks easy to perform. Many reviewers have mentioned that even users with limited technical skills can quickly navigate the platform and start using its features effectively.

Knowledgeable and proactive support: Many users highly value the knowledgeable and proactive support provided by Birst. The support team is responsive and helpful in providing excellent guidance. Reviewers have expressed satisfaction with their interactions with the support team, highlighting their expertise in resolving issues promptly.

Customizable user interface: Users appreciate the customizable user interface of Birst, which allows them to tailor the platform to their changing business needs. The flexibility of the interface is seen as a major advantage by several reviewers who mention being able to personalize dashboards, reports, and visualizations according to their specific requirements.

Confusing User Interface: Users have found the user interface of Birst to be perplexing and not user-friendly. Some reviewers have mentioned that it has a steep learning curve and lacks proper organization and categorization of custom expressions.

Lack of Support from Technical Team: Several users expressed frustration with the lack of support from Birst's technical team. They reported difficulties in reaching them over the phone and dissatisfaction with their insistence on scheduling calls even after submitting detailed tickets.

Difficult Data Modeling Process: Users encountered challenges with data modeling in Birst, especially for those who were new to the platform. The ETL tools were described as inadequate, leading some users to rely on alternative platforms for data warehousing.

Users commonly recommend Birst for its intuitive and effective business intelligence and data analysis capabilities. They attribute Birst as a comprehensive solution with a low total cost of ownership. Additionally, users suggest Birst for its cloud-based central BI solutions, emphasizing their focus on security and scalability. Another frequently mentioned recommendation is Birst's top-notch visualization capabilities, making it an ideal choice for organizations seeking advanced data visualization tools. Users also find Birst to be highly capable and user-friendly, highlighting its excellent analytics and AI capabilities.

Attribute Ratings

Reviews

(1-19 of 19)
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February 12, 2019

End to end BI solution for not complex scenarios

Verified User
Technician in Information Technology
Utilities Company, 10,001+ employees
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
3
There are tickets we've created which seem simple but not answered in over a year.
In many cases we are provided with workarounds but not real solutions.
Multiple times we are given the answer "code change" requested so we have to wait for the next release (every 3 months) and in some cases we have to wait for more than one release.
January 09, 2019

Birst almost live access

Tim Welch | TrustRadius Reviewer
Tim Welch
Database Administrator
Strategy Analytics (Market Research, 51-200 employees)
Score 6 out of 10
Vetted Review
Verified User
Support Rating
3
Frequently the first line support appear to know nothing about the "Live Data Access" part of the product, which is the main use we have for it. Frustrating to find that we spend several hours on the phone just having to reshow problems, to still get no support help.
January 08, 2019

Birst - 9 years after we met

Sanja Prstojevic | TrustRadius Reviewer
Sanja Prstojevic
Group Manager BI and Analytics
Citrix Systems (Computer Software, 5001-10,000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
5
There are just 2-3 people that work for Birst TS that you can get help from and they are very busy supporting all customers so it is very hard to get in touch with them (ticket assigned to one of them) The rest of the team either do not have good knowledge of the product or have no idea about customer's needs so most of the time issues stay opened or unsolved for months or even longer.
March 16, 2018

Multi-tenant review

Lee Ann Benson | TrustRadius Reviewer
Lee Ann Benson
Business Intelligence Architect
Acxiom (Information Services, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
3
8 out of 10 times I find the answer to a problem before the support team does. Many times I get the wrong answer from them. I don't find that they evaluate problems well before they start working on them. Many times they work from screen prints and logs without ever speaking to me to find out what is going on.
February 21, 2018

Birst debunked.

Rohit Acharya | TrustRadius Reviewer
Rohit Acharya
Business Intelligence Manager
ZALORA Group (Internet, 1001-5000 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
3
  • Poor turnaround time
  • Low response rate when the problem at hand are large
  • Lack of infrastructural knowledge when it comes to scaling solutions
  • Lack of inter team work noticed
  • Most of the tickets are open for a long period of time
February 13, 2018

Birst Delivers as Promised!

John Laws | TrustRadius Reviewer
John Laws
Manager Data Services
Apex Supply Chain Technologies, LLC (Industrial Automation, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Support Rating
9
Birst Support has been some of the best I've experienced in thirty years of working in IT. Starting with the Birst Community forum through the Support Team Birst has be very responsive to our needs. On one occasion, as we were first implementing Birst, we got stuck configuring an appliance. This occurred late in the day and when contacting Support we were directed to a representative who worked with us for over two hours. He helped us understand what needed to be done and then stayed with us while we were completing the configuration. Kudos to Birst for having Support Reps who know what they are doing and care about their customers.
May 24, 2016

Birst... The BI tool you wish you had but didn't realize you could afford it.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
ResellerIncentivized
Support Rating
9
Our company has a great relationship with the product engineers and usually get good response when faced with issues such as bugs with new releases or performance tuning. We probably enjoy this much attention due to our partnership level of titanium. Birst trusts us to help them penetrate the BI market with Birst.
May 24, 2016

Birst is a good cloud-based platform for analytics

Eric Lagace | TrustRadius Reviewer
Eric Lagace
Business Intelligence Architect
Xvela (Maritime, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Support Rating
7
There has been a lot of work put into adding features to Birst in the last year, and much of the new stuff is great: new maps, faster charting engine, support for HTML and JavaScript (including D3.js) in dashboards, etc. Unfortunately, documentation is not keeping up and remains very basic, Customer Support is very, very slow, and the Birst forum (the "Community") remains the only place where real-world questions can be answered.

It seems there isn't a sufficient number of Birst users yet to create independent forums and user groups. I look forward to seeing Birst adopted in more organizations, and a large enough user community that grows outside of Birst.
April 13, 2016

A BI tool that actually delivers!

Timothy Humphreys | TrustRadius Reviewer
Timothy Humphreys
Chief Operating Officer
Crystal Clear Rx (Health, Wellness and Fitness, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Support Rating
8
First, Birst is the most responsive support group I have used or honestly managed. They document and respond quickly. Are they perfect? No, but that does not mean they do not actively work with you to address my issues. My biggest challenge is understanding some of the support team's accents. Luckily, they are very patient with me asking them to repeat their response.
October 01, 2015

Birsting with BI Success

Deborah Stillwell Judy | TrustRadius Reviewer
Deborah Stillwell Judy
Business Analyst
Musco Sports Lighting LLC (Electrical/Electronic Manufacturing, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
8
When we have an issue that is stopping our business from proceeding, I want answers sooner than later. While Birst does have a published response time for each case level, we always wish it could be quicker. What response improvement could there be with a larger support team?

In response to first question: Blackhole of issues - Birst needs to improve upon closing issues that resolution was dependent upon code fixes or enhancements, perhaps someone to add a comment on all case tickets at least every 60 days.

Escalation - I always have the ability to electronically or via phone escalate a ticket. I also have my Customer Success Manager through whom I can escalate topics.
November 12, 2014

A Great Product with Even Better Customer Service

Brett Mooberry | TrustRadius Reviewer
Brett Mooberry
Data Specialist
Samaritan Ministries International (Religious Institutions, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
8
Our Customer Success Manager does a great job of getting me what I need in a timely manner, and their tech support is friendly and competent. Sometimes when I submit minor issues to tech support, they go unanswered for a while, which is why I'm not giving a perfect 10 (serious issues get answered immediately). I'd take off another point or 2 for this, but our CSM notices when this happens without me having to say anything to him and tracks down the answers for me himself.

I wish this question was split into 2. Customer Service would get an easy 10/10.
February 25, 2014

First product ever purchased where promise was fully delivered.

Verified User
Manager in Engineering
Online Media Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Support Rating
7
As we have become more self sufficient, we normally only have to call support for some weird or big issue. These issues take longer to solve than i'd like. This is because support cannot fix them. So, not completely fair to the support team - who is knowledgeable about what they should be, but at the end of the day we are talking about the company's support of me, not a support agent team!
August 30, 2013

Great Product with Great Support

Scott Gabriel | TrustRadius Reviewer
Scott Gabriel
Business Analyst
United Allergy Services (501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Support Rating
10
Birst can do a lot of things, but it can be difficult to figure out unless you have someone to answer questions and to help explain new functionality. Thankfully, Birst customer support has been outstanding. As mentioned before, questions are usually answered the same day the support case is created.
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