Infor Customer Experience Suite

Infor Customer Experience Suite

Score 8.7 out of 10
Infor Customer Experience Suite

Overview

What is Infor Customer Experience Suite?

The Infor Customer Experience Suite (CX Suite) bundles Infor CRM and CPQ, as well as the Infor MRM, Omni-Channel Campaign Management, and the Infor Interaction Advisor, with other capabilities such as contract management, sales intelligence, and Infor Rhythm BtoB.
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Recent Reviews

A Very Useful Tool

10 out of 10
May 06, 2022
Infor Customer Experience Suite is a fantastic tool for storing information about businesses, people, opportunities, support requests, and …
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Reviewer Pros & Cons

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Pricing

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N/A
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What is Infor Customer Experience Suite?

The Infor Customer Experience Suite (CX Suite) bundles Infor CRM and CPQ, as well as the Infor MRM, Omni-Channel Campaign Management, and the Infor Interaction Advisor, with other capabilities such as contract management, sales intelligence, and Infor Rhythm BtoB.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

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Product Details

What is Infor Customer Experience Suite?

The Infor Customer Experience Suite (CX Suite) bundles Infor CRM and CPQ, as well as the Infor MRM, Omni-Channel Campaign Management, and the Infor Interaction Advisor, with other capabilities such as contract management, sales intelligence, and Infor Rhythm BtoB.

Infor Customer Experience Suite Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (5)

Reviews

(1-2 of 2)
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Score 8 out of 10
Vetted Review
Verified User
We use Infor Customer Experience Suite in our organization, as mentioned below. 1) As I am working with the sales team, it helps our team to manage sales data and contact information so its decreases data loss. 2) It helps to create a ticket or in simple language, tracking of work so I can send a report to my Manager.
  • The leads come from many sources so it is possible for us to manage and handle all leads at once. Infor helped in managing leads and contracts.
  • The tracking of any data is so easily which makes to work faster.
  • I believe Infor needs to improve speed because sometimes the application slows down, and it's really frustrating.
The specific scenario based on my experience where Infor Customer Experience Suite is well suited is that when you have a lot of data and contact details, then I believe it's best suited to handle all your data safely and securely. As we are a service provider company and we need to see all clients carefully, Infor helps us to create a proper funnel.
  • Helps to manage data and contacts in our system and fetching details at month end.
Customer experience management (5)
76%
7.6
Multi-channel customer feedback collection
80%
8.0
Customer experience dashboard
70%
7.0
Customer journey mapping
80%
8.0
Churn risk scoring
80%
8.0
AI-powered recommendations
70%
7.0
  • As I user I believe its has positive ROI.
May 06, 2022

A Very Useful Tool

Score 10 out of 10
Vetted Review
Verified User
Infor Customer Experience Suite is a fantastic tool for storing information about businesses, people, opportunities, support requests, and documents, among other things. It's simple for me as a marketer to build groups and segment data for marketing purposes, and then export it to other marketing applications. The system can also be used to keep track of prospects and recent business contacts. You may also attach campaigns/lead sources to opportunities for marketing purposes and measure the total number of leads generated from a single campaign, which is quite useful.
  • Manage Leads.
  • Keep tracks of prospects
  • Sales History
  • Sluggish at times
  • A lot of tabs
It's a straightforward design that works well with both sales and purchase platforms. I like that you can track shipments and look at a timeline of when orders were received and billed. Also it is great for managing contacts
  • Staff performance management that unifies the mission year after year. Marketing, Sales, and Customer Service transitions.
Customer experience management (7)
97.14285714285714%
9.7
Multi-channel customer feedback collection
100%
10.0
Product usage analytics
90%
9.0
Customer experience dashboard
100%
10.0
Customer journey mapping
100%
10.0
Churn risk scoring
100%
10.0
AI-powered recommendations
90%
9.0
Website A/B testing
100%
10.0
  • The web-based contact management feature is simple to use and comprehend.
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