TrustRadius Insights
Real-time decision making: Users appreciate the real-time decision-making feature of Infor Interaction Advisor, which helps them in …
Overview
What is Infor Interaction Advisor?
Infor Interaction Advisor is a real-time interaction management offering and part of Infor's Customer Experience Suite.
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What is Infor Interaction Advisor?
Infor Interaction Advisor is a real-time interaction management offering and part of Infor's Customer Experience Suite.
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Product Details
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What is Infor Interaction Advisor?
| Infor Interaction Advisor reshapes the customer experience realm, operating in real-time to make impactful decisions by recommending tailored marketing campaigns for individual touchpoints. Its predictive analytics and self-learning engine elevate interactions by foreseeing customer behavior, crafting strategies that resonate. The application's dynamism doesn't end with initial decisions. With real-time updates, it stays aligned with evolving customer trends, ensuring campaigns remain relevant. Scalability is another forte, accommodating enterprises' needs and growth. Functioning within a closed-loop system, Infor Interaction Advisor enables response tracking. This paves the way for continuous improvement, refining strategies based on real outcomes. Moreover, the application also supports personalized interactions, forging deeper connections through tailored messages and offers. Infor Interaction Advisor is presented as a strategic ally for enhancing customer experience. Through predictive analytics, real-time updates, and personalization, it aims to transform interactions into lasting engagements, driving loyalty and success. |
Infor Interaction Advisor Video
Infor Interaction Advisor overview
Infor Interaction Advisor Competitors
Infor Interaction Advisor Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Real-time decision making: Users appreciate the real-time decision-making feature of Infor Interaction Advisor, which helps them in identifying the most relevant and impactful marketing campaigns. Several reviewers have mentioned this feature as a key advantage of the software.
Intuitive UX/UI: The UX/UI of Infor Interaction Advisor is intuitive and user-friendly, improving the possibility of personalization for customers. Many users found it to be very nice, which makes it easy to engage with customers without using any specific channel.
Personalized interaction: The personalized interaction feature of Infor Interaction Advisor has been praised by many reviewers for helping maximize customer experience management efforts by presenting the most impactful message or offer. This feature is further enhanced by the predictive analysis and self-learning offer management engine offered in the software.
Data Import: Reviewers found the Data Import feature difficult to use and reported that the integration process is complex.
Cost: Some users have stated that the cost of Infor Interaction Advisor is high, making it challenging for smaller businesses. They suggest having a free trial period to understand its compatibility with different business environments since there is no free tier available.
Reporting: While the software has many useful features, multiple reviewers commented on how reporting could be improved.