Name: Infor Interaction Advisor overview
Uploaded: 2017-10-12T15:21:24.000Z
Duration: 2 min 18 s
Description: Infor Interaction Advisor overview

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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### Real-Time Interaction Management
Users consistently praise Infor Interaction Advisor for its real-time decision-making capabilities. The real-time interaction management feature of the software is highly regarded by users for its ability to enhance customer engagement, increase loyalty, and provide a personalized experience. The platform's flexibility in engaging customers across various channels without any constraints is also highlighted as a significant advantage. Additionally, the predictive analysis and self-learning offer management engine contribute to the overall positive sentiment towards the real-time interaction management offered by Infor Interaction Advisor.

### Customer Experience Management
Users consistently highlight Infor Interaction Advisor's customer experience management as a key strength, emphasizing its ability to facilitate better customer service experiences and improve buyer loyalty. The platform's feature-rich capabilities, such as real-time interaction management and predictive analysis, contribute to enhancing the overall customer experience. Additionally, users appreciate the platform's ease of use and its impact on maximizing customer experience efforts by delivering impactful messages and offers. The integration with Office 365 products and the reliable VOIP service further enhance the customer service experience, showcasing the platform's commitment to providing comprehensive solutions for businesses of varying sizes.

### Customer Service Excellence
Users consistently praise Infor Interaction Advisor's customer service excellence and its ability to provide exceptional service experiences. Reviewers highlight the platform's strong customer service capabilities, emphasizing its effectiveness in addressing complex issues and providing timely solutions. Customers appreciate the personalized support and guidance offered by the knowledgeable staff, which contributes to a positive overall experience. Infor Interaction Advisor's commitment to delivering top-notch customer service is evident through its continuous updates and enhancements, ensuring that users receive the assistance they need to maximize the platform's benefits.

### Predictive Analysis
Users generally praise Infor Interaction Advisor for its robust predictive analysis capabilities. The consensus among reviewers is that the platform's predictive analysis and self-learning offer management engine provide valuable insights for real-time decision-making in campaign management. Additionally, the continuous updating of predictive models with customer-specific information enhances the accuracy and relevance of the solutions offered. The closed-loop solutions implemented by Infor Interaction Advisor are appreciated for their ability to retain and reuse valuable insights for future campaigns.

### Decision Making
Users consistently praise Infor Interaction Advisor's real-time decision-making capabilities, highlighting its effectiveness in identifying the most relevant market campaigns and personalized interactions. However, some users express concerns about the authenticity of the data used in decision-making and suggest that the cost of the service could be more competitive. Despite these reservations, the majority of users find Infor Interaction Advisor to be a valuable tool for enhancing decision-making processes in marketing campaigns.

### Learning and Adaptation
Users consistently praise Infor Interaction Advisor's self-learning capabilities and its impact on marketing campaign effectiveness. The software's self-learning offer management engine and real-time campaign updates are highlighted as key features that enhance the analysis of market data. Reviewers emphasize the software's ability to adapt and provide relevant market insights, contributing to the overall success of marketing campaigns. The continuous learning aspect of Infor Interaction Advisor is lauded for its role in facilitating interactions with clients and partners, ultimately driving business growth. Users express satisfaction with the program's ability to offer daily learning opportunities and constant updates, enabling them to meet user expectations effectively.

Real-time decision making: Users appreciate the real-time decision-making feature of Infor Interaction Advisor, which helps them in identifying the most relevant and impactful marketing campaigns. Several reviewers have mentioned this feature as a key advantage of the software.

Intuitive UX/UI: The UX/UI of Infor Interaction Advisor is intuitive and user-friendly, improving the possibility of personalization for customers. Many users found it to be very nice, which makes it easy to engage with customers without using any specific channel.

Personalized interaction: The personalized interaction feature of Infor Interaction Advisor has been praised by many reviewers for helping maximize customer experience management efforts by presenting the most impactful message or offer. This feature is further enhanced by the predictive analysis and self-learning offer management engine offered in the software.

Data Import: Reviewers found the Data Import feature difficult to use and reported that the integration process is complex.

Cost: Some users have stated that the cost of Infor Interaction Advisor is high, making it challenging for smaller businesses. They suggest having a free trial period to understand its compatibility with different business environments since there is no free tier available.

Reporting: While the software has many useful features, multiple reviewers commented on how reporting could be improved.

Infor Interaction Advisor is a real-time interaction management offering and part of Infor's Customer Experience Suite.

Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

Unified Messaging

Case Management

Digital Customer Engagement

Pega Customer Decision Hub

Infor Interaction Advisor

Real-Time Interaction Management (RTIM) Software leverages customer data combined with most recent customer behavior to generate personalized, 1:1 marketing messages and offers in real-time. Essential to this is a business rules engine, and decision analytics relying on big data.

Real-Time Interaction Management

<div>Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.</div><div><br></div><div>Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.</div>

Infor

Infor Interaction Advisor overview

See how Infor Interaction Advisor helps you maximize every customer interaction with the highest impact message or offer.

Learn more: http://www.infor.com/product-summary/cx/interaction-advisor/

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Infor Interaction Advisor

Overview

What is Infor Interaction Advisor?