Infosec IQ

Infosec IQ is a great program for training business users on the importance of safe browsing habits and the sorts of phishing they will come across. In my experience businesses have valued the simulations and training videos above a typical sit-down presentation on the matter. These emails allow staff to take advantage of the content on their own time.

1) If you want to enhance the security this is the best match.
2) If you are trying to contract IT insurance, this is one of the requirements.
3) If you want to train workers in IT risk awareness this is the right app and its features.
4) Need phishing mail? I recommend Infosec IQ.

Infosec IQ worked really well for us when we wanted to deploy New Hire training automatically to all new employees. Infosec allowed us to push new users to the system and automatically assigned the new hire training to them without us having to manually do anything. While it's not something I've used, I saw the possibility of setting up different training for new hires based on group/category, it's something I might consider in the future based on department. Follow-up training for phishing simulations for anyone that got phished was very easy as well. Infosec has the option to add all users that were phished to a specific group, and then deploy a separate training course to those users only.

It always helped me and my colleagues in Infosec world with lots of awareness points depicted pictorially. This has helped shaping up and my understanding with respect to security.

I do not have a scenario where I can explain this question, all that I know is that Infosec IQ is always ready to help. You can ask them anything

Infosec IQ is always ready to give advice or help. Most of the time you have an answer very quickly!

Infosec IQ is very user friendly, it helps a lot such an clean interface!

We are a multiple language company. Not all our colleagues are speaking English so that is hard sometimes.
It is easy for us to maintain the users and add or remove new people.

Also our IT users need to follow the training. The feedback we receive from them is that the video's are not needed for them.

So far I did not use the support yet.

It works very good for our company because it is easy to maintain and easy to keep track of people who followed the trainings. We can add and remove people very easily and can keep track of the trainings. Because of this, we are able to chase users that did not follow their training yet and can make sure the company is aware of security risks.

Well suited when a person joins my team that allows his or her registered access. Not recommended to have access when a person leaves the organization. His or her access has to be removed automatically based on the last login date.

The training library content is helpful while the professional system ensures secure and trusted access within an organization based on teaching about data safety, no fraud access, and, mail spoofing.

It is very user-friendly and has easy registration with minimal fuss. The lockout time could be improved. It also has a great library and training programs that provide the best support to report fraudulent actions.

This is very well suited to our educational environment. The training is quick and to the point. The graphics are engaging and appropriate. We also use Phishing simulations to keep our staff on their toes. A complex entity or one that deals with missile launch codes might prefer a more robust training.

Any questions I've had have been quickly answered. EX How to resend a training email. Click on the campaign, open the information icon, etc.

Easy to use.
Integrates with Active Directory for ease of onboarding staff.
It can even use AD groups to select users.

It provides a great content library, good customer service, and management is keeping up with the current trends. We, as an organization, were able to leverage many training modules and we felt like the majority of our business needs were addressed by management. Also, all our issues were resolved in a timely manner.

Customization should be provided. Also, shorter turnaround times for different requests.

The overall usability is not bad. The platform is easy to navigate.

InfoSec IQ training is considered part of the base entry-level security stack we offer and recommend to our customers. InfoSec IQ is great for SMBs that do not have a designated IT staff. We can set up, deploy, and manage employee security awareness training for those customers. And for our larger or CoMIT customers who do have their own IT personnel, the MSP multi-tenant platform allows for customer admins to access the portal and manage their own training as much or as little as they choose.

Anytime I've had to request support from InfoSec, they've been knowledgeable, professional, and prompt.

Web-based training platform that allows access from anywhere with internet. Training content, courses, and assessments are very user friendly and do not require any technical knowledge. Many of the training courses have light humorous themes, cartoons, and animations making the training less boring and more interesting. Much of the training and phishing simulations require user intervention, keeping you engaged and actively using your skills.

I really like that I have a good level of customization with my training modules/materials. It is relatively easy to add custom assessments that offer more than the pre-canned questions, thus allowing you to tailor things to your environment. The training modules do a good job of connecting the individual by creating a narrative/story that keeps them engaged.

Support has been good thus far. We haven't really had any issues outside of simple "how to..." questions. Support has been good at getting back to us quickly when we have reported issues in the past.

The recent changes to the admin interface have made it better to navigate and get things setup. There are still instances where we need to resend a user training reminder and that portion could be easier to get to, but all things considered the admin interface is not bad. The user interface is pretty straight forward and provides all the training material and recommendations right at login.

Infosec IQ is easy to use and administer and they are constantly adding to the content library to keep it topical as well as meet the needs of many different learner groups.

Our account rep and their support team are very responsive to support requests. If the rep doesn't have the answer, it goes to the team and I hear back from them within minutes and usually have a resolution within a business day.

It's just that easy to use. The inline instructions are concise and useful, the controls are intuitive and the system has very little downtime.

We use some of the videos from INFOSEC IQ for our staff's yearly training requirements. We also use videos on a monthly basis with our security SharePoint page for monthly news and updates. Currently, we utilize one of INFOSEC IQ's yearly plans to send out a monthly bulletin email and then do monthly phishing campaigns based on the topic of the month.

Whenever I have a question or an issue, I send a support request through my company portal login, and support usually gets back to me within a very quick timeline. Amazing support!

There are a few customizations we would like to be able to do to some of the landing pages for our staff. We require specific wording around the concept of "training" so as to avoid issues with staff looking for time off to complete "training" and "courses"

Infosec IQ is best suited when used for the IT orientation of new hires as it defines how to keep the network safe while working in an office environment. It explains the company's IT policy in a simplified way. However, we do monthly training so some users who have worked in our company for a longer time comment that they are learning the same topics repetitively.

Support is quick to respond and always available. They are courteous, very patient, and highly knowledgable in their field. Follow-up emails from account managers are done monthly to monitor performance and program success.

As the administrator, the software is very easy to use. Help topics are provided within the software if you get stuck. Setting up a ticket is easy and response is quick from tech support.

Well suited to provide baseline cyber training for employees, centrally and globally. It is an effective tool to run phishing simulation scenarios against users and track performance. It is well suited for dispersed users that have little-to-no experience or formal training in information security. Also want to be able to test users' ability to spot phishing.

Have been responsive to any questions. Haven't needed too serious of support so far. I do not believe we have fully used the full offering of Infosec to the level we should yet. Support tries to get us to do more but we have been challenged to have the time to do more with it.

Have found it to be quite user-friendly. Users do not have issues that they report on. The administrative side has been fairly straightforward, although I wish we could 'hound' users more about completing their training. The phishing simulation has probably been the best tool to evaluate the skills of users, and they take it quite well when they get 'caught'.

Training is well done, quick, straightforward, and beneficial. The phishing email campaign has been extremely valuable. I appreciate, as an administrator, the automated reports of completion for training and pass / fail for the phishing campaign.

Very knowledgable staff and friendly!

Easy to use website and system. Setting up users, sending out the campaigns, have been beneficial.

Infosec IQ is just simple to use. The representatives helped us through the initial setup and afterward were on our own because we do not need any further assistance. It makes it easy to send out phishing emails whenever and however.

Infosec IQ is great for simulated phishing email testing and training. It is not well suited for all of our bank training. We have many areas that we must train on every year and Infosec IQ is not a great place for that. However, as an email security training piece it is very good. Hopefully they will improve the reporting features soon.

I have, in fact, recommended Infosec IQ to ex-employers based on my experience with it.

I cannot speak for all aspects of the Infosec IQ [software] but their PhishSim is solid. Prior to using Infosec IQ, we had not done any specific simulations [with our users]. The extent of our training consisted of email reminders about how to spot different types of malicious content. This was certainly not a foolproof plan. Infosec IQ filled a large gap in our ability to educate employees on what to look out for. [We use it] as an educational resource [for] security training. It is not a replacement for a good email filter with proper policies assigned.

It blends in well with us as we are all working from home with the reduction of face-to-face meetings. Infosec IQ allows the user to take on each security module based on their pace and it definitely reduces the man-hour required for the team to conduct training for each newcomer.

Any business that is looking for a cost-effective way to train employees on how to be on the lookout for phishing emails and or need to test employees for compliance reasons this is a great product and you don't have to be an IT professional to use it.

Infosec's model of frequent and quick training experiences combined with instant feedback is highly effective and well suited for time-crunched staff. It is not designed for in-depth training around highly specialized topics.

Infosec IQ is well suited for companies where employees use a computer in their job but are not big computer users in their spare time or did not grow up using them. It is less appropriate for a small company (20 or less) where everyone is computer savvy and grew up using computers every day.

A great use for this software is to have phishing campaigns. We used this for our first ever phishing exercises with our staff. We plan to do quarterly phishing exercises. Our staff felt like this was just one more thing we put on them so if there was a way we could make it easier for them that would be great.