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Infosec Skills

Infosec Skills

Overview

What is Infosec Skills?

Infosec Skills aims to help users upskill and get certified with a hands-on cybersecurity training platform. Users can train on their own schedule with access to 100s of hands-on cybersecurity courses and cyber ranges — or upgrade to a boot…

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Recent Reviews

Infosec Skills - User review

9 out of 10
May 19, 2022
Infosec Skills allows you to gain knowledge, get certifications related to many IT career fields. As the IT industry changes, Infosec …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Progress tracking & certifications (5)
    9.0
    90%
  • Learning content (5)
    9.0
    90%
  • Course catalog or library (5)
    8.8
    88%
  • Learning reporting & analytics (5)
    7.8
    78%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Infosec Skills?

Infosec Skills aims to help users upskill and get certified with a hands-on cybersecurity training platform. Users can train on their own schedule with access to 100s of hands-on cybersecurity courses and cyber ranges — or upgrade to a boot camp for live, instructor-led training in order to get…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.infosecinstitute.com/skills…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Learning Management

Features of LMS and LCMS systems, related to designing, administering, and consuming learning content in an educational, corporate, or on-the-job context.

8.7
Avg 8.5

eLearning Content

eLearning Content Providers offer off-the-shelf, prebuilt courses and other learning materials such as books and videos in order to enhance training for important job skills.

8.6
Avg 8.6
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Product Details

What is Infosec Skills?

Infosec Skills enables users to upskill and certify security, IT and engineering teams with a hands-on cybersecurity training platform that scales to meet an organization's needs. Assess teams and close skills gaps with hands-on cyber ranges, projects and courses mapped to the NICE Workforce Framework for Cybersecurity and MITRE ATT&CK® Framework — or upgrade to a live boot camp for instructor-led training to certify a team.

Infosec Skills includes 1,200+ hands-on courses, cyber ranges and labs to:

  • Prepare teams for MITRE ATT&CK tactics and techniques with hands-on labs in cloud-hosted cyber ranges

  • Guide team development with 130+ learning paths mapped to the NICE Framework

  • Assess knowledge and skills to pinpoint gaps and training needs

  • Gauge exam readiness with customizable certification practice exams

  • Fast-track certification with 100+ live, instructor-led boot camps

Infosec Skills Screenshots

Screenshot of Learn how to ATT&CK & defend in the cyber range
Infosec Skills cyber ranges guide learners through realistic scenarios inside the operating environments they’d encounter on the job. Launch a cyber range with a click of a button and learn how to counter the MITRE ATT&CK tactics and techniques targeting your organization today. From command line basics to advanced adversarial techniques, Infosec Skills cyber ranges teach your team how to:
• Run red and blue team exercises
• Write secure code by example
• Pass dozens technical certifications by gaining hands-on domain knowledge
• Attack and defend cloud-based applications
• And much moreScreenshot of All Infosec Skills training maps directly to the NICE Framework to help you build role-relevant, scalable team development programs that close cyber skills gaps. Take a bottom-up approach to any training initiative by building custom learning paths covering specific NICE Knowledge and Skill Statements, or browse and assign training from any of the 52 NICE Work Roles inside the platform.Screenshot of Infosec Skills includes training for dozens of popular certifications from CompTIA®, (ISC)²®, ISACA®, Cisco®, Microsoft®, AWS™ and more. Prepare for your next exam with help from our expert instructors, then gauge exam readiness with unlimited access to customizable practice exams. With completion certificates available for every course, Infosec Skills has everything you need to keep existing certifications current with 100s of CPE opportunities.Screenshot of IT and security certification is often more than a goal — it’s a business requirement. That’s why we offer over 100 certification boot camps taught by industry experts with 10+ years of experience. Live boot camps include all the content in Infosec Skills, plus:
• Exam Pass Guarantee (live online students) 
• Exam voucher
• Bonus boot camp prep course and 90-day access to all boot camp video replays and materialsScreenshot of Infosec Skills Teams makes it easy to manage and measure your training initiatives. Administrators can enroll learners via single sign-on (SSO) or CSV upload, and organize team members into groups to quickly assign content to specific departments or roles. 

We’ll help you secure next year’s employee development budget with at-a-glance metrics that prove training impact at the individual, group and team level like: 
• Training progress and completion rates 
• Skills assessment and practice exam scores
• Boot camp attendance and completion rates

With Infosec Skills' open API, it's easy to integrate learner data into existing business intelligence systems — or add Infosec Skills course information to any LMS or website for a seamless, centralized learning experience

Infosec Skills Videos

Infosec Skills Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Infosec Skills aims to help users upskill and get certified with a hands-on cybersecurity training platform. Users can train on their own schedule with access to 100s of hands-on cybersecurity courses and cyber ranges — or upgrade to a boot camp for live, instructor-led training in order to get certified on the first attempt.

Pluralsight Skills, Udemy for Business, and CBT Nuggets are common alternatives for Infosec Skills.

Reviewers rate Course authoring highest, with a score of 9.4.

The most common users of Infosec Skills are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(91)

Attribute Ratings

Reviews

(1-25 of 55)
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March 01, 2024

Fantastic Product

Brian Shetter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our security department is in its infancy and we use it daily to learn best practices and educate ourselves on tools that can be used to help secure our environment. There are a couple of staff members looking to obtain certifications and it's also used to prepare them for the test.
  • Labs
  • Relevant Information
  • Up to date coursework
  • Pricing
  • More hands on labs
Infosec Skills is best suited for professionals to expand their knowledge on anything cyber security-related.
January 24, 2024

Infosec Skills Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Training for security and cyber related programs, threats and new actions. Training and education on these topics helps keep the enterprise safe and our team ready for what is coming. Keeping up to date on threats and newest trends is critical to maintain a team that wants to be with the org for a long time.
  • Easy online portal
  • Current training offerings
  • Industry respected trainers and educators
  • Practical use cases by industry
  • non technical skills, ability to teach gap skill analysis
  • Tools like a BIA would be helpful.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Infosec Skills as a professional development tool within my role. All use case content in Infosec Skills is relevant to my team, department and my job requirements. My scope includes, information security, vulnerabilities, PCI DSS, PCI P2PE, compliance and the inherent requirements for my role is covered in the content covered in the courses offered in Infosec Skills.
  • User Friendly layout and Dashboard
  • Relevant cybersecurity content
  • Wide range of applicable courses
  • Visual aspects of Dashboard
  • Description of how to create learning paths
  • Description of Boot camps
Infosec Skills provides a good content resource for IT and security related job roles. Any IT or security related job role will benefit from the courses offered. The videos and the way the content is brought across is quite helpful and makes learning easy. I would recommend to anyone in the IT and security space.
Susan Davone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have relied on Infosec Skills to get the latest data and information on cyber security. The company has welcoming staff that interacts freely with our members during training sessions. I have acquired top notch skills of discovering threats from internet. The frequent awareness data helps us to set policies of countering new forms of ransomware attacks. I have advanced my knowledge on modern cyber attacks and I can collaborate with my colleagues with confidence.
  • Provision of effective skills on cyber security.
  • Creating awareness on new forms of data attacks.
  • Testing employee capability to handle security threats.
  • The team is dedicated to offer reliable skills.
  • I have acquired a lot and I cannot complain.
The onboarding process has been quite productive throughout with the best team. The customer support team is able and ever on alert when requested to assist. It has simple user interface which is not the case with other similar platforms. The training modules are easy to understand and put into practice. It meets the set threshold and complies with company principals.
July 10, 2023

Best product ever!

Score 10 out of 10
Vetted Review
Verified User
Continuous education through the LMS platform
  • Clear and concise information that is easy to remember
  • Video instruction is timely and accurate with latest information
  • Practice test level of difficulty, forces understanding
  • Helped me obtain 3 certifications
  • Some of the quality of video is poor
  • Some of the audio is poor
  • Often times I wished the videos would auto play next video and not require me to hit next.
The labs are very good. It allows hands on experience to hone and sharpen skills
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use it for training in offensive security and network security. Learning from beginner level in aspects to gain insight into specialized topics and to re inforce my learning. I use the labs to apply this knowledge in practical aspects
  • Good beginner courses
  • Easy to understand lectures
  • Closed captions are required
  • Few courses need to be vetted better
  • More detailed labs
The smoothness of Practice Labs in infosec skills is a lot better than any other labs I have used and it does not crash as often. It also has a wide variety of courses in multiple specializations which I have not see offered anywhere else
Score 10 out of 10
Vetted Review
Verified User
Incentivized
[Infosec Skills] is being used just by me, not the company.
  • Extensive library of content
  • Content is broken into bite-sized focused areas
  • Practice tests seem to do a fair job of identifying areas of competency
  • Would be nice [for] Android/IOS/Roku apps to view video content on (Or the ability to cast).
  • Course progress tracker sometimes doesn't work right when marking a video as complete.
  • Post results of [the] practice exam should indicate the section/domain that you need work on (Break down by the amount of right/wrong per section of [the] test).
  • Price seems to kind of high for individuals outside of an organization (Initially, there were no annual plans to save on monthly costs and I can't seem to be able to change it without canceling my account).
Does a good job of getting professionals the CEUs and training needed for certifications in multiple fields. Doesn't appear to have any advanced metrics to determine how a person is doing within the field (Post-test data metrics).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I briefly used Infosec Skills in the past, but this time I was scheduled to take a CISSP boot camp. I was skeptical at first because many of the boot camps I have taken before usually water hose you with information that you can read from the book by yourself. I ended up learning a lot more from the instructor about the information and how to prepare and take this certification exam. I have no doubt that the instructor, Steve Wright's guidance, played a huge factor in my understanding of the material and concepts as well as passing the exam.
  • They take the time to go over the material and not just rush through it to make the time
  • The instructor was extremely helpful in answering any and all questions
  • Material was relevant and updated
  • Questions! The Database/site was updated, and I was no longer able to access the questions and choose specific topics to study from
  • There were two CISSP courses to watch videos, I would remove the oldest
  • Put an emphasis that users have a years membership after completing a boot camp
The boot camp was planned accordingly, and had the right amount of time to go over and review the material. I would recommend breaking up the class over a weekend. For CISSP, the amount of information to ingest is a lot and can be overwhelming. I felt at day 5, I just needed not so much of a break but time to go back and review what I just learned.
June 16, 2022

Comments on InfoSec

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Infosec Skills for awareness creation on information security for our employees. Our Company is suffering challenges on a lack of cyber security awareness. We are aggressively working on it using Infosec Skills. We are in good progress to improve the awareness of our employees on Information Security. Thanks to Infosec Skills.
  • Ease to understand
  • Well organized
  • Knowledge Sharing
  • Lab delay
  • The Lab did not resume from the paused.
  • Should have discount for students.
CEH Boot Camp Lab sometimes gets stacked, Most features are very interesting. Keep it up.
Score 9 out of 10
Vetted Review
Verified User
Infosec Skills allows you to gain knowledge, get certifications related to many IT career fields. As the IT industry changes, Infosec Skills continues to update its training to stay current. I have used Infosec to obtain a certification and also taken courses to update my skills.
  • Keeps curriculum current in changing times
  • Instructors and always knowledgeable and helpful
  • Many options to learn different skills through course choices
  • Large class, multiple student options are available
  • Sometimes communications are delayed
Infosec Skills was instrumental In acquiring my certification. The instructors for the courses I have attended have all been very knowledgeable and helpful. They always had knowledge over and above what was presented in the course and gave many examples of real-world situations that were applicable to the material. Their goal has always been to make sure that you learn the material, can apply it to situations in real life and make sure you receive your certification.
John Litzenberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I currently use Infosec Skills to further my own knowledge, particularly in the areas of information technology governance, security, and risk management, with future plans to expand this training to additional staff, specifically our IT and cybersecurity teams. This will help us build a culture that can supplant resources currently outsourced, to better manage our environment on the ground, in person, without relying on third parties.
  • Courses are presented in small chunks, so busy people can proceed without needing to split segments up, and can get whole subject area in one sitting
  • Subjects are well organized, a good mix of "theory" and real world examples
  • Completion certifications are available to suit a wide variety of continuing education requirements
  • Courses are well-paced and clearly presented, easy to follow
  • Maybe more options for downloading course content for off-line review
  • Inclusion of more video segments
  • Close-captioning (or maybe I just didn't see the option)
Anyone seeking an IT certification, particularly from ISC2, ISACA or another security focused organization, will find these offerings a great resource. For someone trying to build a specific program to train their people (e.g., elements of cybersecurity, network management, system administration), it's a little tricky to find and combine available courses and/or career paths, but the end result is great.
February 02, 2022

Hacking 101

Clayton Wallace | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Enhances background skills in areas such as networking that round out computer security skills.
  • Clear learning path
  • Solid background information
  • Ability to move at my desired pace
  • None
Very technical information on specific products is not appropriate.
Score 8 out of 10
Vetted Review
Verified User
As part of my job description, I am frequently tasked [with] matters pertaining to digital forensics. From helping other office staff to ensuring the integrity and forensic soundness of items that are digital in scope, I routinely have to use the skills and techniques taught in the Infosec [Skills] course I attended. The skills from the CCFE course have been valuable in a lot of my day-to-day responsibilities and duties.
  • Course material dissemination
  • Social networking
  • Relaxed classroom environment
  • Competent instructors
  • N/A
When having to go into the field in order to gather digital evidence for cases, there are a lot of moving parts in the field and the only tangible standard is the skills that I got from Infosec [Skills]. There are a lot of different proprietary DVR's and each one seems to be more specific than the last. With the variety of technology that businesses or even private citizens use to keep an eye on things, it proves to be difficult to keep abreast with all of the things that people utilize. The skills that I learned from the infosec [Skills] course have assisted me in ensuring that the information that is being collected is being done in a forensically sound manner that ensures item and data integrity, which can be hard [to accomplish] in an environment where there are numerous variables surrounding digital footprints.

Piyush Mittal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I had used infosec skills for my training and development purpose. I am in cyber security and this domain required me to do some internationally recognized certifications and infosec skills had helped in clearing these certifications. Their training instructors was awesome and practice questions quality was great. With the help of infosec skill i had cleared CISSP and CRISC exam.
  • Exam Practice Questions
  • Price
  • Training content
  • Great training instructors
  • Mobile app should be there so that we can learn on the go
  • Website can be more user friendly
  • More payment options would be appreciated
Infosec skills platform has updated course content with the latest industry trends. It was very cost effective for me.

The biggest isssue i have with infosec skills was, they do not have android / IOS app. Apart from it i would suggest them to more focus on flash cards based study so that student would be able to remember certain difficult terms.
Karina Astudillo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The field of information security is constantly evolving as new threats are discovered each day. Our consultants have to keep up with new knowledge and techniques to conduct pentesting, vulnerability remediation, computer forensic audits, and so on. Traditional training in cybersecurity is very expensive, lengthy, and lacks practical experience. When we found Infosec Skills we were impressed with the many themes available in their library, their focus, and also with the price, which is very economic in comparison with other alternatives. Also, their cyber ranges allow our employees to practice the skills needed in a very practical way. We are very happy to count on Infosec [Skills] as an educational ally.
  • Specific topics in cybersecurity for rapid reading.
  • Broad range of different themes.
  • Practical scenarios to improve skills.
  • We would like to see more cyber ranges coming.
Infosec Skills is well suited for continous learning in cybersecurity for small or big teams, also is a good fit in order to prepare for recognized international certifications in cybersecurity like for example CPTE (Certified Penetration Testing Engineer), but I believe it could get better adding more cyber ranges in a CTF fashion.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The skills that I acquired during my boot camp session with Infosec [Skills] are ones that I use so frequently [that] it is hard to envision a time prior when I did not use them. Whether they are in a more planning sense where I am getting things ready for a deployment, or in actual practice, they are intertwined with many of the things that I do.
  • Classroom-like environment
  • Learning pace
  • Ability to network with other people in the field
  • Test prep materials
  • a form of what MS had as a second shot opportunity
  • a list of other courses that may be of interest
Infosec [Skills] does offer a wide range of services that help me. The skills I learned in the CCFE/CCFA course have been invaluable and the environment that welcomes discussion on different aspects of the materials that are being covered in class is very insightful. Also, the ability to connect to other people in the field of which you are looking to get into or [are] already in is always a plus. I think that the ability to get into a shorter-length class that really focuses [on] the main tenants of a particular course is helpful as a refresher, or even as a prep for the actual test.


Score 9 out of 10
Vetted Review
ResellerIncentivized
We use Infosec Skills to provide continuous training to our technicians and to prepare them for various certifications. Infosec Skills allows us to create personalized training programs that focus on each of our technicians' particular roles and see their progress as they take courses. We also, recommend it to clients to make their IT support teams better.
  • Easy to use interface.
  • Customizable/personalizable training programs.
  • Offers add-ons such as bootcamps.
  • Some trainings are hard to search for.
  • Sometimes reporting is incomplete (missing info).
Infosec Skills is great for organizations that don't have a ton of resources to put into continuous training but have the desire to keep their teams as educated as possible. To that end, those organizations also have to be willing to dedicate the time to their teams to actually use the program. For larger organizations where the certifications really matter, the Boot Camps provide relatively short, but effective training and certification.
Score 10 out of 10
Vetted Review
Verified User
We use the Infosec CSSA (Certified SCADA Security Architect) in our department for our SCADA administrators. This gives us a good base for security measures with our SCADA system and also helps us in interfacing with our IT department for joint ventures. It also shows competence in this area for external audits.
  • The class was the right amount of depth for our needs.
  • The classes were a week long boot camp style which is a good amount of time.
  • The test was included in the class.
  • Training at the customer location
The boot camp CSSA training and exam was the right amount of depth for our needs and the instructor was very knowledgeable. The security approaches taught were relevant and very applicable to the OT environment and allowed us to upgrade our current skills and use what we had learned almost immediately. I would recommend this training to all OT staff.
Score 10 out of 10
Vetted Review
Verified User
In the cyber world, it is very important to not only understand new technologies, but to have a grasp on the foundations of the basics. Infosec Skills has helped us greatly with this. My team uses Infosec [Skills] to learn new things as well as help with certifications. I encourage my team to take the security+ courses when starting out. My teammates always express how the lessons they get and what they learn from these courses help them in everyday tasks.
  • Hands-On labs
  • Easy to follow material
  • Easy navigation
  • More hands-on labs
  • Easier ways to assign courses and lessons
  • Easier visual for reporting
I've used a lot of learning sites and feel this is at the top of the list for information security.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I took these Infosec [Skills] courses to get Cisco certifications, including the CCNA (Route/Switch) and CCNP (Route/Switch & Enterprise). These week+ long courses are very intense and fast-paced but very worth it. Make sure that your schedule is cleared for the duration of the class. Infosec took my working knowledge to a deeper level of understanding that I use every day as a network engineer. I will most certainly be taking more courses in the future.
  • Provided a detailed map of the courses and what you need to learn/practice to keep up the pace.
  • Instructors were responsive and available during and after the course.
  • Course pricing was on the higher side compared to other companies, but the value for the higher premium still pays dividends to this day.
  • The course started each day at 8 am. I live in US Central time, so it was no problem. However, there were students attending from California where it was 6 am for them. Maybe start classes at 9 [am]?
  • Make class recordings available longer than 3 months from the course end, or make them available for purchase at least.
  • A little less marketing to take more classes would be good. Sometimes feels like a little too much email.
I feel the classes offered by Infosec [Skills] are best suited for professionals who [want] to take the "next step" in their careers. If you are a help desk employee who [wants] to get their CCNA and become an engineer, then this is an excellent way to get there quickly. The material is given in such a way that it really sinks in for the long term.
Joe White | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a senior penetration tester, I wanted to add to my skillset and looked at the available options, and chose InfoSec Skills to gain a needed certification. Since IACRB uses InfoSec Skills as a primary training platform, the decision was easy to make. I completed the course and took additional resources as well to broaden my knowledge of the area I was concentrating on to finalize and pass the exam. Once I passed the Certified Reverse Engineer Analysis (CREA) exam and obtained my certification I achieved what I wanted. InfoSec Skills was directly responsible for the success I had.
  • Detailed Training Videos
  • Specific content related to an information technology subject
  • Competitive pricing
  • Adding to course content with updated material related to today's threats
  • Matching certification exams with course content so it is more instructive
I think with the recent pandemic, having quality training for those of us that had to purchase it out of pocket was great. Everything worked flawlessly and I got the training I was looking for without the huge price tag like some other vendors have. The labs could be more detailed for those areas that might be new to those people who are looking at getting into something different and training in a field that has more possibilities for them.
Rachelle Heller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are an education enterprise. Infosec skills are used as part of our course labs. It addresses theory and training--practice items as well. It gives our students an opportunity to test their knowledge. The students especially enjoy the interactive stories--while they seem easy, there are real-life situations and students can chat about them.
  • The real-life examples are very helpful
  • The replies to errors--our favorite is the phishing tool
  • The ease of use
  • It would be great for more varied modalities. The recent choose your own adventure type game is an example. This is especially important for students who do not readily participate in class, who prefer not to speak up
  • Add accessibility
  • Include examples from a variety of fields--not only tech environments
  • Keep being current
This activities and learning spark a chance for interactive learning in a college class. Again, for us it is best for training and practice in a safe space.
Score 9 out of 10
Vetted Review
Verified User
The Infosec Skills is being used by Cyber Security department at my organization. This is very helpful to Advisors and Architects in mastering theory, techniques, and tools in Cyber Security practice.
  • The courses are mapped directly to the Workforce Framework for Cybersecurity.
  • The CISM, CEH, and CISM certification training courses are aligned towards career growth.
  • The Skill Assessment product is very useful to measure where your strengths and needs.
  • Industry specific case studies analysis can be included in each course.
  • Ethical hacking simulation module can be included for practice safely.
  • I would like to see more interdisciplinary topics can be included as Cyber Security no longer operates in silos.
The Infosec Skills makes it easier to enter, progress, and excel Cyber Security stills for all areas and domains in the Information Security practice. The products are well designed to suit organizational users, not just individual users.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Infosec Skills provides continued education to our IT Technicians. It addresses some of our IT training requirements to keep current with industry skills.
  • Concise training
  • Preparation for certification
  • Efficient knowledge transfer
  • Pricing
  • Continued customer connections
Well suited for security training and certification.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Infosec Skills has been a great addition for all our clients and internally as well. It really covers the fundamentals behind emails/phishing and what all your end-users should be aware of. The amount of times that we got calls about suspicious emails beforehand was quite vast and now more of our users feel comfortable with being able to tell if they are legitimate or not. I really like this for government entities (GCC High), as it allows us to cover compliance while also helping reduce the risk of our employees.
  • Makes users aware of threats.
  • Support and documentation is great. Likely find most answers you need right away.
  • Friendly interface for all kinds of users.
  • Provides valuable insight on each course but sometimes videos can leave you hanging where to select to move onto next item. Only happened in one.
  • Two factor authentication might be worth implementing?
This is very helpful with teaching how to read and react to items that come on a daily basis. It has helped get ticket volume down with teaching and also allows us to delegate who can and cannot read into further deep-dive emails.
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