TrustRadius Insights
Attractive Platform: Users have found InMoment's platform to be visually appealing, with an attractive dashboard feature that provides a …
Overview
What is InMoment XI Platform?
InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company.
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What is InMoment XI Platform?
InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is InMoment XI Platform?
InMoment XI Platform Competitors
InMoment XI Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(8)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Attractive Platform: Users have found InMoment's platform to be visually appealing, with an attractive dashboard feature that provides a comprehensive overview. Some reviewers mentioned that it is aesthetically pleasing and offers a modern design.
User-Friendly and Simple: Reviewers appreciate the simplicity of InMoment's platform, finding it quick to update and easy to navigate. This convenience is particularly useful when time is limited. Several users have stated that they can easily use the platform without any technical difficulties.
Well-Designed Reports: Customers have complimented the design of InMoment's reports, which include various styles such as charts, graphs, and other tools that make analysis easier. The user-friendly interface allows for accurate feedback from customers. Many users have mentioned that these reports are clear, concise, and provide valuable insights for decision-making purposes.
Negative Impact on Customer Satisfaction Score: Some users have expressed dissatisfaction with the fact that if they leave the comments section blank, it reflects negatively on their customer satisfaction score. This issue has been mentioned by multiple users and can lead to an inaccurate representation of customer satisfaction levels.
Difficulty Understanding Customer Feedback: Several reviewers find it frustrating that there is no feature to link scores to specific comments, making it difficult for them to fully understand and analyze customer feedback. This lack of integration between scores and comments hampers their ability to gain valuable insights from customer responses.
Challenges in Navigation and Loading Times: Users have reported difficulties in navigating the site and experiencing slow loading times, which impede their efficiency when using the software. These technical issues have been mentioned by users and impact user experience as well as data analysis capabilities.
Users have made several recommendations based on their experiences with InMoment. Firstly, users recommend that the support team response time be increased. This would help address customer inquiries and issues in a more timely manner.
Secondly, users suggest exploring new products and demos. This would provide users with a wider range of options and potentially enhance their overall experience with the platform.
Lastly, users recommend having a tool like InMoment to understand business strengths and weaknesses. This feature would allow businesses to gain valuable insights into their operations and make informed decisions for improvement.
In addition to these three common recommendations, users also suggest automating the process of exporting store/user hierarchies into the desired format for greater efficiency. Overall, users find InMoment to be quick, precise, and easy to use.
Reviews
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InMoment is currently being used across our organization. It is a great program that houses all of our customer feedback which takes the guess work out of any issues. We are able to use the reporting tools to dive into certain issues and quickly problem solve. It has saved us so much time and money.We also use it to showcase our superstar employees and what the guests are saying about them.
- Houses all of our information in one convenient location that everyone at any time can access
- Praise and coach our employees on customer service
- Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
- I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
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- Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.