Inriver's product information management (PIM) solution simplifies the process of getting better product information to market, faster. Inriver integrates with the user's tech stack to collect product data into a single source where there are then tools to store, enrich and automatically disseminate the important product details to e-commerce channels where customers can click 'add to cart'. Through an elastic-data model, inriver enables users to create relationships and hierarchies between products for cross-sell and upsell opportunities. The solution helps to get product content out to selling channels, but also closes the loop by continuously auditing the user's digital presence, to provide the peace of mind that products are consistently and accurately displayed at every customer touchpoint.
inriver PIM Video
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The inRiver PIM is used to gather & marry the ERP basic SKU information with enriched attribution, description, and assets to allow for a more polished representation online.
inRiver [PIM] is pretty easy to use. I can see a company with a more narrow product selection benefiting from this PIM. The challenge comes with the more SKUs and categories the company offers. Without our 3rd party implementor creating specialized imports for us, we would be having a difficult time managing mass data updates.
inRiver [PIM] seems to be a mid-pricepoint program. The UI is certainly the highlight but the functionality seems to lack when it comes to mass-maintenance of large amounts of information that reaches across Items/Products/Categories/Assets.
We have a third-party developer who assisted in the initial implementation and continues to support our business when the need arises. We are able to do basic modifications in-house.
inRiver has been both helpful and responsive to our needs. Their customer service and ticketing system are top-notch - timely communications and followup