Name: Inserve
Price: 49 USD
Author: Inserve

Help Desk

Web and Video Conferencing

Customer Support

JavaScript Frameworks

Development

Student Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Enterprise Generative AI

Policy Management

Enterprise

Accounting

Anti-Money Laundering (AML)

Invoicing

Nonprofit Accounting

Payment Hubs

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

Cloud Cost Management

Cloud Migration

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Firewall Security Management

Fraud Detection

IT Infrastructure Monitoring

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

Platform-as-a-Service (PaaS)

Product Implementation Services

Smart Contracts

Tape Storage

Technology Business Management

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Brand Intelligence

Content Management

Email Marketing

IP Geolocation

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Lead Generation Services

Lead-to-Account Matching and Routing

Sales Acceleration

Sales

Cloud Access Security Brokers

Database Security

Security

Civil Engineering

Hotel Management

Pharmacy

Vertical-Specific

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### Ticketing and Support Systems
Users consistently praise Inserve's ticketing and support systems functionality. Reviewers highlight the ease of customization, comprehensive features, and excellent customer support provided by Inserve. The system's ability to streamline ticket management, communication with customers, and integration with other tools has been particularly well-received. Users appreciate the simplicity and effectiveness of Inserve's ticketing system, especially in comparison to other more complex and costly options they have tried in the past. The positive feedback regarding the support and ticketing systems of Inserve indicates a strong satisfaction among users with the platform's capabilities in this area.

### Product Features and Functionalities
Reviewers have highlighted the ease of implementation and use of Inserve's software, emphasizing its intuitive nature and swift performance. Users appreciate the quick integration with other systems such as telephony and billing software, streamlining their operations effectively. Additionally, the continuous release of new features and the receptiveness to user suggestions demonstrate Inserve's commitment to enhancing its product features and functionalities. While some initial concerns were raised about the lack of in-app explanations and the need for clearer impact explanations of settings on processes, these issues have shown improvement over time. Users have noted that Inserve's product features and functionalities have met their expectations, providing a straightforward ticketing system without unnecessary complexities, making it a valuable asset for their support departments.

### System Performance and Speed
Reviewers consistently highlight Inserve's system performance and speed as a key strength of the platform. Users appreciate the quick response times and efficient handling of critical issues, indicating a robust performance in ensuring system stability. The platform's ability to swiftly address severe disruptions has garnered positive feedback, showcasing its reliability in maintaining optimal speed and performance levels. Additionally, users value the platform's fast and intuitive operation, emphasizing its efficiency in facilitating smooth transitions and delivering high-quality service.

Comprehensive IT Service Management Solution: Several users have appreciated that Inserve is specifically designed for IT Service management, providing a comprehensive solution that goes beyond just a ticketing system. 

Highly Customizable: Many reviewers have found the software to be highly customizable, allowing them to tailor it to their specific needs. 

Excellent Customer Support: The customer support provided by Inserve has been described as perfect by numerous users. They highlight that the team actively listens to their wishes and assists them in seamlessly transitioning from their previous ticketing system.

Missing Knowledge Base: Several users have expressed disappointment in the absence of a knowledge base within Inserve. They hope that this feature will be added to the software soon, as it would greatly enhance their ability to access and share information efficiently.

Improvement Needed for Agent Overview: Some reviewers have mentioned that they found the agent overview in Inserve to be lacking. It took them some time to adapt to the new layout, indicating a need for improvement in terms of usability and user-friendliness.

Incomplete Customization Options: A few users have pointed out that there are certain customization options missing in Inserve. These missing features limit their ability to tailor the software according to their specific needs and preferences.

Users have found Inserve to be a highly effective and complete product that surpasses their expectations. Its reliability and performance have made it a go-to solution for managing tickets and customer support. The implementation of Inserve has been seamless thanks to the helpful assistance provided by the company's knowledgeable employees. Users have praised the fast and responsive customer support, ensuring that their issues are addressed promptly. Inserve has proven its worth despite its slightly higher cost, as customers appreciate the comprehensive features it offers. Furthermore, the reasonable price tag of Inserve has been appreciated by customers who find it to be a valuable investment. Overall, Inserve has fulfilled users' expectations by providing a positive experience with its robust ticket system and exceptional customer support.

Basic

ALVAO Service Desk

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.

1-User

3-User

5-User

10-User

20-User

Single

KronoDesk

Inserve

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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