TrustRadius Insights
Inside has proven to be invaluable for businesses looking to streamline their visitor management process. Users have reported significant …
Overview
What is INSIDE?
INSIDE is a powerful app designed to enhance business customer engagement, ecommerce sales, marketing, and customer service by providing personalized chat services across various digital platforms. The enterprise platform includes an easy-to-use console for employees that features visual engagement...
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What is INSIDE?
INSIDE by Powerfront is a customer engagement tool built around live chat and site visitor behavior monitoring.
Entry-level set up fee?
- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
360° Inside the Human Eye (demo)
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Product Details
- About
- Tech Details
What is INSIDE?
INSIDE is a powerful app designed to enhance business customer engagement, ecommerce sales, marketing, and customer service by providing personalized chat services across various digital platforms. The enterprise platform includes an easy-to-use console for employees that features visual engagement tools displayed in a 3D live view format to engage users; customers are displayed as avatars. The software can be integrated with Facebook Messenger for efficient customer support and improved communication with potential leads.
INSIDE also offers visitor sign-in/sign-out processing, detailed reporting capabilities and customizable settings along with greeting email notifications which help provide privacy to visitors while simultaneously improving contact management through digital record-keeping. By tracking user behavior on the website or across multiple digital channels such as SMS, video links, pop-ups or banners including their previous chat history INSIDE helps identify possible conversion opportunities allowing businesses to connect at the most effective time using timely personalized messages.
Leading luxury fashion brands, hospitality and travel organizations, financial institutions amongst many others use INSIDE's live chat functionalities and other AI-driven solutions like personal shopping assistants (video-assisted), live streaming options among others resulting in impressive average conversions rates of between 25-35%, thus making it a suitable option for any organization looking towards enhancing its CX efforts.
INSIDE Video
Create interactive immersive contents with Inside studio.
A 360°, VR and hybrid FLAT/360 editing software
INSIDE combines the power of a 3D game engine with an intuitive, user-friendly interface.
Try it for free : www.insidestudio.io
INSIDE Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Inside has proven to be invaluable for businesses looking to streamline their visitor management process. Users have reported significant improvements in performance and efficiency since implementing the software. With Inside, administrative staff can easily track visitors and direct them to the appropriate areas within the facility, eliminating any confusion that may have arisen with a pen-and-paper system. The transition to a digital visitor log has been seamless, preventing lobbies from becoming congested and ensuring a smooth check-in experience for all visitors.
The visual representation of data in Inside has been praised by users, as it enhances the overall user experience and makes information more engaging. The platform's design has been particularly appreciated for its ability to present text-based information in an appealing way. Additionally, users have lauded the Inside team for their helpful and efficient support in resolving any issues that may arise.
Another key business problem solved by Inside is controlling customer interactions and providing a positive overall experience. Users have found success in customizing and integrating the system to cater to their customers' specific needs. By using Inside, businesses are able to provide a searchable history of all visitors, enabling them to quickly access important information when needed.
Furthermore, Inside's regular updates and new features have garnered praise from long-time users who appreciate the software's continuous evolution. The software's compatibility with the Edge browser has also been highlighted by users, noting that it offers the smoothest experience with Inside.
Overall, Inside provides businesses with a reliable solution for managing visitors and ensuring a seamless check-in process. It addresses key pain points such as congestion in lobbies, confusion between visitors and new employees, and lack of control over customer interactions. With its visually appealing design and helpful support team, Inside proves to be a valuable tool for businesses of all sizes.
Easy Setup and Customization: Many users have found the software easy to set up and customize, allowing for a user-friendly experience.
Reliable Remote Work Support: Physicians in organizations have relied on the software package during remote work arrangements, enabling administrative staff to update physicians while they work from home.
Effective Notification System: Users appreciate the integrated notification system that sends instant email notifications to employees when customers check in, improving communication and efficiency.
Back-ordered Badge Printers: Several users have expressed frustration with the Brother printers recommended for badge printing, as they have been back-ordered. This has caused inconvenience and delays in obtaining necessary equipment.
Limited Customization Options: Users have reported limitations in customizing the software to meet their specific needs. For example, the inability to forward and reply to an email simultaneously has resulted in double the workload. These restrictions make it challenging for users to efficiently manage their email communication.
Slow Report Generation: Some users have experienced slow report generation within the software, impacting overall efficiency. The speed at which reports are generated is a concern for these users, as it hampers their ability to access timely business information.