Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

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### Agent Performance
Users generally praise INSIDE for its user-friendly interface and customizable features. When it comes to agent performance, opinions are mixed. Some users appreciate the visual layout and the ease with which agents can engage with customers, while others express concerns about limitations in customization and workflow inefficiencies. Despite these varying viewpoints, many users acknowledge that once agents are familiar with the platform, the overall experience is positive.

### User Experience
Users appreciate the meticulous design and visual representation that INSIDE offers, transforming text-heavy data into engaging visuals. The platform's user-friendly interface and customizable features have made it easy for agents to navigate, especially during challenging times like the COVID-19 pandemic. While there have been some challenges in terms of browser compatibility and training new colleagues, the overall consensus is that INSIDE's user experience is a valuable asset that enhances productivity and customer engagement.

### Administrative Tools
Reviewers have expressed a mix of opinions regarding INSIDE's administrative tools capabilities. While some users appreciate the ease of navigation, customizable settings, and the ability to manage tasks independently, others have encountered challenges during the setup process and have noted occasional glitches following updates. Despite these drawbacks, users acknowledge the software's evolution over the years, with added guides, manuals, videos, tutorials, and release notes contributing to a more user-friendly experience. The sentiment overall leans towards a positive outlook on the administrative tools provided by INSIDE, with users highlighting the platform's adaptability and the continuous improvement efforts by the support team.

### Customer Engagement
Reviewers consistently praise INSIDE for its effective customer engagement capabilities. Users appreciate features like real-time customer interaction monitoring, chat functionalities, and the ability to cater to customers' needs efficiently. The platform's customer engagement tools, such as chat options and visitor tracking, are highlighted as key strengths by those who have utilized INSIDE for managing customer interactions.

### Real-Time Communication
Users appreciate the balanced user interface and the variety of options for dispositions and sub-channels that INSIDE offers, describing it as a real-life saver. The ability to change themes and access key performance indicators, sales data, productivity metrics, and surveys with just one click adds to the overall positive experience. The feature that allows users to see what customers are typing in real time before they send it is highlighted as a standout function that enhances communication efficiency and effectiveness.

### Multi-Platform Support
While some users appreciate the interactive nature of INSIDE's multi-platform support for agents, others point out challenges in managing different user groups across various platforms. The platform's ability to cater to diverse needs and enhance customer interactions is acknowledged, albeit with room for improvement in streamlining processes for efficient ticket resolution. The evolving nature of INSIDE's features aligns with user expectations, indicating a positive trajectory in addressing multi-platform support requirements.

Easy Setup and Customization: Many users have found the software easy to set up and customize, allowing for a user-friendly experience. 

Reliable Remote Work Support: Physicians in organizations have relied on the software package during remote work arrangements, enabling administrative staff to update physicians while they work from home.

Effective Notification System: Users appreciate the integrated notification system that sends instant email notifications to employees when customers check in, improving communication and efficiency.

Back-ordered Badge Printers: Several users have expressed frustration with the Brother printers recommended for badge printing, as they have been back-ordered. This has caused inconvenience and delays in obtaining necessary equipment.

Limited Customization Options: Users have reported limitations in customizing the software to meet their specific needs. For example, the inability to forward and reply to an email simultaneously has resulted in double the workload. These restrictions make it challenging for users to efficiently manage their email communication.

Slow Report Generation: Some users have experienced slow report generation within the software, impacting overall efficiency. The speed at which reports are generated is a concern for these users, as it hampers their ability to access timely business information.

Inside has proven to be invaluable for businesses looking to streamline their visitor management process. Users have reported significant improvements in performance and efficiency since implementing the software. With Inside, administrative staff can easily track visitors and direct them to the appropriate areas within the facility, eliminating any confusion that may have arisen with a pen-and-paper system. The transition to a digital visitor log has been seamless, preventing lobbies from becoming congested and ensuring a smooth check-in experience for all visitors.

The visual representation of data in Inside has been praised by users, as it enhances the overall user experience and makes information more engaging. The platform's design has been particularly appreciated for its ability to present text-based information in an appealing way. Additionally, users have lauded the Inside team for their helpful and efficient support in resolving any issues that may arise.

Another key business problem solved by Inside is controlling customer interactions and providing a positive overall experience. Users have found success in customizing and integrating the system to cater to their customers' specific needs. By using Inside, businesses are able to provide a searchable history of all visitors, enabling them to quickly access important information when needed.

Furthermore, Inside's regular updates and new features have garnered praise from long-time users who appreciate the software's continuous evolution. The software's compatibility with the Edge browser has also been highlighted by users, noting that it offers the smoothest experience with Inside.

Overall, Inside provides businesses with a reliable solution for managing visitors and ensuring a seamless check-in process. It addresses key pain points such as congestion in lobbies, confusion between visitors and new employees, and lack of control over customer interactions. With its visually appealing design and helpful support team, Inside proves to be a valuable tool for businesses of all sizes.

INSIDE is a powerful app designed to enhance business customer engagement, ecommerce sales, marketing, and customer service by providing personalized chat services across various digital platforms. The enterprise platform includes an easy-to-use console for employees that features visual engagement tools displayed in a 3D live view format to engage users; customers are displayed as avatars. The software can be integrated with Facebook Messenger for efficient customer support and improved communication with potential leads.

INSIDE also offers visitor sign-in/sign-out processing, detailed reporting capabilities and customizable settings along with greeting email notifications which help provide privacy to visitors while simultaneously improving contact management through digital record-keeping. By tracking user behavior on the website or across multiple digital channels such as SMS, video links, pop-ups or banners including their previous chat history INSIDE helps identify possible conversion opportunities allowing businesses to connect at the most effective time using timely personalized messages.
 
Leading luxury fashion brands, hospitality and travel organizations, financial institutions amongst many others use INSIDE's live chat functionalities and other AI-driven solutions like personal shopping assistants (video-assisted), live streaming options among others resulting in impressive average conversions rates of between 25-35%, thus making it a suitable option for any organization looking towards enhancing its CX efforts.

INSIDE by Powerfront is a customer engagement tool built around live chat and site visitor behavior monitoring.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

Standard

Professional

Premium

Birdeye

INSIDE

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

360° Inside the Human Eye (demo)

Powerfront

Create interactive immersive contents with Inside studio.
A 360°,  VR and hybrid FLAT/360 editing software
INSIDE combines the power of a 3D game engine with an intuitive, user-friendly interface.
Try it for free : www.insidestudio.io

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Overview

What is INSIDE?