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Gainsight Digital Hub

Gainsight Digital Hub
Formerly inSided

Overview

What is Gainsight Digital Hub?

Gainsight Digital Hub is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and…

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Recent Reviews
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Reviewer Pros & Cons

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Pricing

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What is Gainsight Digital Hub?

Gainsight Digital Hub is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Gainsight Digital Hub?

Gainsight Digital Hub is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and providing a single success destination for users.

Gainsight Digital Hub Features

  • Supported: Forums
  • Supported: Ideation
  • Supported: Research & Co-creation
  • Supported: News & Blogs
  • Supported: Product Q&A
  • Supported: Mobile
  • Supported: Reward management
  • Supported: Facebook Apps

Gainsight Digital Hub Screenshots

Screenshot of Gainsight Digital Hub

Gainsight Digital Hub Competitors

Gainsight Digital Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported Countriesworldwide
Supported Languagesall basic European languages and Russian

Gainsight Digital Hub Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)80%
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Comparisons

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Reviews and Ratings

(5)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Idan Teram | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use InSided as a community platform and a Knowledge base. It helps us with communicating with our users and increasing brand awareness.
  • Community
  • Integrations
  • Ideation
  • Knowledge Base
  • Troubleshooting
The community tool works great, the users like using it and asking questions, as well as the ideation which is great for users' feedback and other ideas. The Knowledge base is not so good, we weren't able to sync it with our app as promised. The communication with our users works well as well.
  • Community
  • Knowledge Base
  • Ideation
  • Increased awareness inside the company
  • Make users more engaged
InSided tool was in our budget and provided us with more features. Other tools were way more expensive. The circle was great and cheaper and we worked with them before but InSided provided us with more features and integrations. Salesforce was almost triple the price so we have decided to go with InSided.
March 18, 2022

We love inSided!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use inSided as our community forum to do 3 things: 1. engage and inspire customers with newsworthy content 2. educate customers on how to use our platform and best practices 3. connect our customers to each other for inspiration and ideas
  • They provide a ton of materials on best practices in setting up and using their platform
  • They provide materials on how to provide an exceptional customer experience, with podcasts, webinars, and blogs.
  • They support their community and walk the talk, so to speak in engaging their customers with each other.
  • The timing for sometimes for customer support could be improved.
  • Connecting with a customer success representative could be a little speedier.
  • Changing the names of groups could be easier! I figured it out, but it wasn't as clear or easy as I think it could be.
Overall we have been happy with the functionality and ease of use of the inSided platform. Our ability to offer resources in an easy-to-navigate format through the knowledge base is friendlier and more effective than what we used in our previous KB. We are able to engage more with our customers as they offer ideas through the inSided platform. This will become more effective as our customer base grows.
  • The ability to post content quickly and easily
  • The ability to edit the platform quickly and easily
  • Adding and changing groups, categories and subcategories
  • Our experience with inSided has been positive. We've doubled interaction on the platform over the last 6 months.
  • Users have increased 23% in the last 4 months.
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