inSided Social Business Platform

inSided Social Business Platform

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Score 7.6 out of 100
inSided Social Business Platform

Overview

What is inSided Social Business Platform?

inSided is an enterprise-level community platform that integrates with a variety of business functions. The inSided platform is cloud-based and gives users a complete set of applications to build, integrate, and manage branded customer communities across digital touch points and...

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Pricing

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What is inSided Social Business Platform?

inSided is an enterprise-level community platform that integrates with a variety of business functions. The inSided platform is cloud-based and gives users a complete set of applications to build, integrate, and manage branded customer communities across digital touch points and devices. inSided…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is inSided Social Business Platform?

inSided is an enterprise-level community platform that integrates with a variety of business functions. The inSided platform is cloud-based and gives users a complete set of applications to build, integrate, and manage branded customer communities across digital touch points and devices. inSided is the community platform behind many international companies, including BNP Paribas, KPN, Philips, SONOS, T-Mobile, TomTom, and more.

inSided Social Business Platform Features

  • Supported: Forums
  • Supported: Ideation
  • Supported: Research & Co-creation
  • Supported: News & Blogs
  • Supported: Product Q&A
  • Supported: Mobile
  • Supported: Reward management
  • Supported: Facebook Apps

inSided Social Business Platform Screenshots

Screenshot of inSided Social Business Platform

inSided Social Business Platform Integrations

  • CRM
  • loyalty
  • contact center
  • knowledge bases
  • customer portals
  • etc.

inSided Social Business Platform Competitors

  • Lithium
  • Salesforce
  • Jive

inSided Social Business Platform Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)80%

inSided Social Business Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported Countriesworldwide
Supported Languagesall basic European languages and Russian
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Comparisons

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Reviews and Ratings

 (3)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
March 18, 2022

We love inSided!

Score 10 out of 10
Vetted Review
Verified User
We use inSided as our community forum to do 3 things: 1. engage and inspire customers with newsworthy content 2. educate customers on how to use our platform and best practices 3. connect our customers to each other for inspiration and ideas
  • They provide a ton of materials on best practices in setting up and using their platform
  • They provide materials on how to provide an exceptional customer experience, with podcasts, webinars, and blogs.
  • They support their community and walk the talk, so to speak in engaging their customers with each other.
  • The timing for sometimes for customer support could be improved.
  • Connecting with a customer success representative could be a little speedier.
  • Changing the names of groups could be easier! I figured it out, but it wasn't as clear or easy as I think it could be.
Overall we have been happy with the functionality and ease of use of the inSided platform. Our ability to offer resources in an easy-to-navigate format through the knowledge base is friendlier and more effective than what we used in our previous KB. We are able to engage more with our customers as they offer ideas through the inSided platform. This will become more effective as our customer base grows.
Idan Teram | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We use InSided as a community platform and a Knowledge base. It helps us with communicating with our users and increasing brand awareness.
  • Community
  • Integrations
  • Ideation
  • Knowledge Base
  • Troubleshooting
The community tool works great, the users like using it and asking questions, as well as the ideation which is great for users' feedback and other ideas. The Knowledge base is not so good, we weren't able to sync it with our app as promised. The communication with our users works well as well.
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