Inspectlet is a great session replay tool
Inspectlet is mainly used for session replay. It is only used by my digital department. It allows to review user experience in real time …
Overview
What is Inspectlet?
Inspectlet is a web heatmapping tool. Features include heatmapping, session recording and form analytics.
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What is Inspectlet?
Inspectlet is a web heatmapping tool. Features include heatmapping, session recording and form analytics.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.inspectlet.com/plans
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
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What is Inspectlet?
Inspectlet Competitors
Inspectlet Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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(10)Reviews
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April 13, 2021
Inspectlet is a great session replay tool
Inspectlet is mainly used for session replay. It is only used by my digital department. It allows to review user experience in real time and helps us understand our site from customer's perspective. We have been able to unearth issues tied to our site that we would have never able to uncover just with our error tracking of the site.
- Cheapest and easiest implementation
- Don't need too much infrastructure like other session replay tools
- Allows us to tie each user session to different sections of the site
- We had created a chrome extension that would make the session ids clickable and would link off to load an actual session replay URL without us going into the tool and searching for it until Google disabled it.
- Collects javascript errors separately
- Be more consistent on recording the sessions
- Create an approved chrome extension that can be used to link session replay ids we gather in our Analytics tool like Adobe to the actual Inspectlet tool
- Lots of times main dashboard doesn't load. Make the tool more bug free.
- Session Replay
- Java Script error tracking
- Being able to collect session id for each visit and be able to review it based on id
- There is no dollar figure to put as an ROI but the value this tool provides is much much more than the investment.
- To be able to know the site from users perspective is the best ROI anyone can expect
- Decibel Insight and from Medallia
Decibel requires in house server and lot more dev hours to implement while Inspectlet [doesn't] need any of that. Once you add Inspectlet to your site, you are just logging in to its site and viewing the session replays.
Decibel has its own reporting tool that goes into much more detail and can give you deep insights of the users. Inspectlet, you are mainly just using it for viewing session replays.
Decibel has its own reporting tool that goes into much more detail and can give you deep insights of the users. Inspectlet, you are mainly just using it for viewing session replays.
May 24, 2016
Inspectlet for marketing and sales success
Inspectlet was being used across the organization to understand user interaction with our website.
Marketing used it extensively as a tool to understand how users were interacting with our site. By watching multiple sessions and using Inspectlet's funnel feature, we were able to identify key points on the site where people were getting confused. Inspectlet also showed us that there were some website elements that users thought were clickable. This was very valuable data when iterating on designs.
Our sales staff also utilized the tool before interacting with leads on the phone. It allows them to see the content the lead was viewing and get better prepared for their calls.
Marketing used it extensively as a tool to understand how users were interacting with our site. By watching multiple sessions and using Inspectlet's funnel feature, we were able to identify key points on the site where people were getting confused. Inspectlet also showed us that there were some website elements that users thought were clickable. This was very valuable data when iterating on designs.
Our sales staff also utilized the tool before interacting with leads on the phone. It allows them to see the content the lead was viewing and get better prepared for their calls.
- Inspectlet does analysis of sessions really well. We were able to view our funnel and view sessions that completed and dropped-off at various points. Setting up the funnel and doing the analysis was very easy.
- I thought Inspectlet was very easy to integrate. During the integration, I was able to send metadata that allowed for increased flexibility during analysis. I loved that Inspectlet integrated with Segment.io.
- I thought the tool's pricing was positioned well for the features it offered.
- When filtering and segmenting the list of captures, sometimes it can take a while to load the newly segmented list.
- Occasional glitches occur in the screen recordings. They are not perfect but provide a good high level overview of user interaction.
- With their clickmap tool, I would frequently see areas being clicked that weren't links and didn't seem like areas people would accidentally click. This was mostly a problem with a low sample rate but with more users, the display got better.
- I thought the price of Inspectlet made it a great choice against the other competitors we evaluated.
- The fact that we didn't have to pre-plan captures and were able to capture all activity on our site saved a lot of time on session capture configuration.
- Their funnel analysis feature enabled us to do in-depth drop off analysis. It would have been difficult, otherwise, to identify the right sessions to view.
I tried out several session recording tools. The things that really stood out to me about Inspectlet were the interface and integration. Inspectlet was easiest for me to integrate and start sending custom metadata. I also liked that you could set up Inspectlet to capture every session automatically. Finally, I really enjoyed Inspectlet's funnel reporting feature. It sped up useful analysis tremendously because most of the sessions we were interested in corresponded to funnel interaction.