Name: In-App Surveys for Mobile Apps
Uploaded: 2020-04-26T23:20:57.000Z
Duration: 33 s
Description: In-App Surveys for Mobile Apps

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Sentry

BugSnag

SmartBear

Firebase Crashlytics

Google

Datadog

Dynatrace

Dynatrace LLC

Quantum Metric

Fullstory

Bugzilla

Open Source

Linear App

Linear

Airbrake

LogicMonitor

BugHerd

Splitrock Studio

Jixee

BugTracker.net

FogBugz

IgniteTech

TestFairy, from Sauce Labs

New Relic

Slack

Trello

GitHub

Pivotal Tracker

Zapier

Jira Service Management

Zendesk Suite

Freshdesk

Asana

Basecamp

GitLab

### Bug Reporting and Management
Users generally praise Instabug's bug reporting and issue management capabilities. They appreciate the ease of integration and the user-friendly design that allows for quick identification and reporting of errors. The detailed report logs provided by Instabug help users pinpoint issues efficiently. However, some users have experienced delays in receiving reports for iOS devices, which can be a drawback. Despite this, Instabug is seen as a valuable tool for tracking down and resolving app bugs effectively.

### Crash and Error Handling
Reviewers consistently praise Instabug for its robust crash reporting and bug-solving capabilities. Users appreciate the detailed crash logs, session recordings, and network call logging features that aid in quickly identifying and resolving issues. The ability to trace crashes and understand the steps leading up to them is highlighted as a valuable asset. Additionally, the integration with Jira for bug tracking and the ease of communication with developers directly from the platform are seen as significant advantages. Despite some minor drawbacks mentioned, such as the need for clearer bug identification and occasional discrepancies in data accuracy, overall sentiment towards Instabug's crash and error handling functionalities remains positive and essential for efficient app maintenance and improvement.

### Issue Tracking and Resolution
Users have expressed mixed opinions about Instabug's ticket tracking and resolution capabilities. While some users appreciate the efficiency and time-saving features of the platform, others have highlighted issues such as slow performance, cumbersome filtering processes, and occasional glitches when completing tickets. The ability to screen record, markup screenshots, and integrate with other tools like Jira has been praised for streamlining bug reporting processes. However, there are suggestions for improvements, such as faster filtering capabilities and better integration with complaint management software to enhance the overall ticket management experience.

### User Feedback and Surveys
Users generally appreciate Instabug's robust user feedback and surveys capabilities. They find the platform easy to use, enabling them to collect valuable insights from their app users efficiently. The ability to conduct surveys, gather reviews, and receive direct feedback has been highlighted as a significant advantage by reviewers. Despite some minor drawbacks such as limited survey customization options and challenges in following up with users, the overall consensus leans towards Instabug being a valuable tool for engaging with users and improving app performance through feedback mechanisms.

### Customer Communication
Users generally praise Instabug's customer communication capabilities. They appreciate the ease of in-app communication with customers, which has led to increased engagement and retention rates. The ability to quickly address user issues and gather feedback efficiently has been highlighted as a strong point. However, there have been occasional instances where users expressed dissatisfaction with the handling of specific technical issues, indicating room for improvement in certain support interactions. Despite this, the overall consensus leans towards positive feedback regarding Instabug's customer communication features.

### User Interface and Experience
Users have expressed a range of feedback regarding Instabug's user interface and experience. While some find the UI to be a bit complicated and not very customizable, others appreciate its user-friendly design and ease of use. The lack of a mobile app for support has been highlighted as a drawback by some users, while others praise the tool for its efficiency in aiding their workflow. Suggestions for improvements include better tracking for hybrid apps and a desire for a native app option. Despite some mixed opinions, many users acknowledge the overall effectiveness of Instabug's user interface and experience functionalities.

### Mobile App Monitoring
Users generally praise Instabug for its robust mobile app monitoring capabilities, citing features like crash reporting, APM monitoring, and detailed bug reports as key strengths. While some users find the UI slightly complex, the overall consensus leans towards Instabug being a reliable tool for tracking and resolving issues within mobile applications. The ability to gather comprehensive data on app performance and user interactions is highlighted as a valuable asset by reviewers, contributing to improved development cycles and enhanced user satisfaction.

### SDK Integration
Users generally agree that Instabug's sdk integration capabilities are a key strength. The ease of integration and the intuitive dashboard have been highlighted as positive aspects by reviewers. While some users have mentioned minor issues with customization features, the overall sentiment leans towards a positive experience with integrating the sdk into their mobile applications. The support team's responsiveness and assistance in resolving integration-related problems have also been appreciated by users. Additionally, the frequent updates to the SDK to align with the latest XCode and OS versions have been noted as a valuable aspect of Instabug's integration process.

### App Development and Testing
Users consistently laud Instabug for its robust app development and testing features, emphasizing its ability to streamline the testing process during alpha and beta phases. The platform's intuitive interface and efficient bug reporting tools have garnered positive feedback from developers, who appreciate its contribution to enhancing app stability and performance. Additionally, users find Instabug's integration with GitLab and its crash reporting capabilities to be valuable assets in ensuring a smooth and efficient app development and testing experience.

### Jira and Slack Integration
Users consistently highlight the ease of use and clean interface of Instabug, along with its efficient integration with Jira and Slack. The ability to streamline bug reporting and feature requests directly into Jira has been a game-changer for many teams, saving valuable time and enhancing collaboration. Despite some users expressing the need for occasional updates, the overall sentiment leans towards the positive impact of Jira and Slack integration within the Instabug platform.

### Performance and Network Monitoring
Users consistently highlight Instabug's network monitoring capabilities as a standout feature, emphasizing the ease of accessing detailed network logs and crash reports. The ability to swiftly identify and address backend issues through comprehensive log management has been a game-changer for many users. Additionally, the efficient bug reporting system and in-app chats have significantly improved communication with customers, leading to enhanced app quality and user satisfaction. The inclusion of step-by-step screenshots and network logs before bug submission has streamlined the debugging process, saving valuable time and effort for development teams.

Users have made several recommendations based on their experience with Instabug. Many users recommend utilizing Instabug for its ability to improve the customer experience and facilitate communication between users and developers. They suggest taking advantage of the platform's features for user feedback and bug tracking.

Another common recommendation is to give Instabug time to integrate network calls and leverage the support provided by their team. Users mention that this allows for faster assistance and a smoother overall experience.

Several users recommend considering Instabug as a replacement for Sentry or other error reporting tools. They believe Instabug offers a comprehensive solution for reporting bugs and collecting user feedback, making it an essential tool for app development.

Ease of Use: Users appreciate the ease of use and clear experience provided by Instabug, allowing them to focus on building a great customer experience. The user interface is praised for its great design and ease of implementation. Some users find the user experience to be simple and easy to follow.

Bug Reporting Features: The ability to easily take screenshots and record videos within the app and attach them to bug reports is highly valued by users. Some users consider the ability to annotate screenshots and take videos for bug reports as a valuable feature that aids in identifying and fixing issues.

Integration with Other Tools: Users appreciate the integration of Instabug with other tools, such as Jira, Trello, and Slack, which is highly praised for creating a seamless workflow and improving bug management. The ability to attach audio, video, and image files are also highly valued by users for comprehensive bug tracking and communication.

Expensive Pricing: Several users have mentioned that the pricing of Instabug is expensive, especially for startups with limited budgets. They feel that the product does not provide enough value for the price.

Lack of Integrations: Many reviewers have expressed their desire for more integrations, such as with Jira. They find it inconvenient that some features have been taken away and they are unable to seamlessly integrate Instabug with their existing workflows.

Limited Customization Options: Users have noted that the UI of Instabug is not very customizable and they would like to have more options for customization. This limitation has led to frustration among some users who want a more tailored experience.

Instabug has proven to be an invaluable tool for users looking to streamline their bug tracking and app testing processes. By integrating Instabug into their bug tracking workflow, users have been able to test apps faster and submit higher quality bug reports. The video record feature eliminates the need for external tools, making it easier to show and explain bugs. Additionally, Instabug has been highly effective in resolving wide-spread crashes and improving app features based on feedback from beta-testers. Users appreciate the ability to contact customers who use their apps and receive feedback, which helps them develop and improve their products. Instabug has successfully minimized communication between feedback teams and developers by converting feedback into actionable tasks. The screenshot and user markup features have been particularly valuable in understanding and resolving bugs reported by users. Customers have found that the crash reporting feature in Instabug is instrumental in debugging critical issues and making business decisions based on user feedback. Overall, Instabug has provided excellent support for iOS apps, improved communication with software developers, and assisted in the resolution of bugs and crashes more efficiently.

Basic

Premium

Developer

Team

Business

Bugsnag is an application health and error tracking application, now from Smartbear since the April 2021 acquisition, for monitoring web application stability, and alerting developers to app issues and error-rate in real-time.

Instabug

Bug tracking software are tools used to report and store information about software bugs. Some bug tracking software specializes in tracking bugs in mobile applications while others focus on web-based applications.

Bug  Tracking

Instabug - Startup Demo - ArabNet Beirut 2013

Instabug Bits: Spans - Hidden Reasons For Your Slow App Launch

Likelihood to Recommend

<div>Instabug/We deliver<i> Real-Time Contextual Insights</i> throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence.</div><div><br></div><div>With the best-in-class bug and feedback reporting, secure crash reporting, intuitive in-app surveys, and reliable infrastructure that supports over two billion devices world wide, Instabug helps development and product teams easily collect bugs and feedback from beta testers and customers,</div><div><br></div><div>Instabug automatically attaches screenshots, device details, network logs, repro steps, and tons of other critical insights needed to resolve issues and prioritize product backlogs.</div><div><br></div><div>Mobile teams accelerate their workflows by seamlessly integrating with third-party tools like Github, Jira, Slack, Zendesk and much more.</div><div><br></div><div>The ease of reporting and sending feedback, in addition to the level of details the SDK grabs with each  report, is the reason why thousands of companies like Lyft, T-Mobile and eBay rely on Instabug to ship and maintain top quality apps.</div>

Instabug, Inc.

Bug Reporting and User Feedback for Mobile Apps

Instabug helps you get rich in-app feedback from users and testers with shake to report.

Identify, reproduce and solve issues by automatically attaching environment details, Repro Steps, and Contextual logs with every bug and crash report.

Comprehensive Bug Reporting and In-App Feedback

Build Better Quality Apps with Comprehensive Bug Reporting and In-App Feedback

Get Started: https://instabug.com 

Mobile users have no tolerance for buggy apps. They’ll delete your app and give you 1 star. Your only option is to start testing early on. However, when you do start testing, it’s really hard to report bugs. And when reported, it’s usually incomplete and lacks context.

Whether you’re a small team of developers testing out your own app, a well-established organization with dedicated QA teams, or have tens of thousands of beta testers, the problem still exists.

Here comes Instabug: The world’s ultimate bug reporting SDK. Without ever leaving the app, users can easily submit bug reports through screenshots and video recordings with all kinds of logs, device details, and most importantly, repro-steps, logged into your favourite tools.

In case your app crashes, details instantly flow to your dashboard so you can start solving before anyone starts asking.

Now you’ll have a faster product development life cycle (more quality feedback), which means faster iterations. And you and your team will spend less time tracing and fixing weird bugs and spend more time building your app, streamlining the process between your beta testers, QA, and engineering teams.

You’ll also be able to do the same thing with your actual users. You and your support team can have end-to-end in-app conversations, cutting negative reviews by 80% and giving your users the support they deserve.

Join over 15,000 apps that use Instabug for squashing bugs and building better apps. Install our SDK with just one line of code and start using Instabug for free now!

In-App Surveys for Mobile Apps

Tired of low response rates while collecting feedback to improve your app?

Instabug helps you collect contextual feedback seamlessly 
with custom targeted In-App Surveys, reaching the right users at the right time. 

Make data driven decisions with a deeper analytical look at feedback to drive more 5-star reviews.

No More Emails or Pop-outs,  Just more survey responses.
Get Started Now with Instabug.

Technical Program Manager

Instabug 2019-01-31 19:49:08

Todoist

Instabug 2021-04-02 04:03:02

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Ios and android

Web applications

Better ui

Contact customer support

New integrations

Resolve the issue

New changes

Mobile apps

Video recording

Easy to integrate

Quick to respond

Tracking software

End users

Home

Bug  Tracking Software

Lyft uses Instabug to capture bug reports on our Alpha and Beta apps. Instabug is used on our iOS and Android apps and makes it easy for our testers to send us their screenshots and written reports.

Instabug allows testers to quickly and easily send their bug reports.
Testers can draw on the screenshots, capture video and write back.
Instabug also has amazing customer support that is always quick to respond to our requests and needs.
Users can also make integrations so you can easily turn Instabug reports into Jira or other tracking software.

We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.

Instabug streamlined the bug reporting process by providing a platform to funnel issues, making this process very efficient.
Instead of manually creating a ticket and spending 10 minutes to fill out the details, I can forward the Instabug report to Jira with just 1 click and everything is filled out.

We have integrated Instabug into several of the apps that we have developed for our customers. It is an easy way to capture bugs and possible enhancements from actual users.

Makes it easy for the end-users of the mobile apps.
Provides crash analytics.
Helps capture user inputs.

Could be less pricey.
Should be something that works not just on IOS and Android but also on web applications.

Todoist: To-Do List & Task Manager, Trello, Slack

Instabug

Overview

What is Instabug?