Luciq

Score8 out of 10

2 Reviews and Ratings

What is Luciq?

Luciq, formerly Instabug, delivers Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence.

With bug and feedback reporting, crash reporting, in-app surveys, and infrastructure that supports over two billion devices world-wide, Luciq helps development and product teams collect bugs and feedback from beta testers and customers.

It automatically attaches screenshots, device details, network logs, repro steps, and tons of other critical insights needed to resolve issues and prioritize product backlogs.

Mobile teams can accelerate their workflows by integrating with third-party tools like Github, Jira, Slack, and Zendesk.

Categories & Use Cases

Media

Screenshot of Instabug Report

Billy Pham View profile

Technical Program Manager in Customer Service at Lyft (1001-5000 employees employees)

Pros

Instabug allows testers to quickly and easily send their bug reports.
Testers can draw on the screenshots, capture video and write back.
Instabug also has amazing customer support that is always quick to respond to our requests and needs.
Users can also make integrations so you can easily turn Instabug reports into Jira or other tracking software.

Cons

We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.

Return on Investment

Instabug streamlined the bug reporting process by providing a platform to funnel issues, making this process very efficient.
Instead of manually creating a ticket and spending 10 minutes to fill out the details, I can forward the Instabug report to Jira with just 1 click and everything is filled out.