June 11, 2019
Was able to decrease ME close from 15 to 4 days
Scalability
9
TrustRadius
Sage Intacct is a cloud ERP system targeted at high-growth small and medium-sized businesses. Intacct includes applications for core financials and accounting, purchasing, order management, and financial reporting and business intelligence. It also integrates with 3rd party software like Salesforce.https://media.trustradius.com/product-logos/u8/36/IQIL44K5ALCH.JPEGSageWas able to decrease ME close from 15 to 4 days2018-10-30T21:56:44.021ZIntacct is currently being used by our Accounting dept. only. We switched from Quickbooks so the functionality and reporting has been leaps and bounds above what we able to do previously. We utilize Intacct to track expenses by project, department, billable, etc.,Reporting - We are able to build custom reports that drive decisions from above.
Project driven expenses - We are able to see the spend on a project basis and break it down by department to further determine the extent of each department's impact on each project.
Separation of entities - We have three entities that roll up into one for reporting. We are able to review expenses for each specific entity and track them separately.,Search function - It is incredibly difficult to use the search function within Intacct. It very rarely works and nothing like the search functionality we had within QB.
Help Desk - It is incredibly difficult to get issues addressed in a timely manner. Submitting a case, waiting for it to be assigned before we are able to follow up on it. It would be incredibly helpful if Support was easier to get a hold of (over the phone or through a chat function within Intacct would be amazing).,10,We were able to decrease our monthly close from more than 15 days down to 4.
We have been able to provide more detailed reports to our board.,As noted before, due to the amount of automation we have been able to decrease our tedious, manual month end process from 15 plus days down to 4. This has allowed the Accounting team to better support the overall business and provide real time data when requested by other departments.,Being able to track expenses by project has led to fewer overages, which in turn means happy customers. We are able to provide project managers with real time reports showing where the project is at from an expense perspective. Additionally, we have been able to track the project expenses within each separate entity (we have 3) and additionally break the expenses down by department.,4,Lawson (Intentia) and QuickBooks Pro,6,6,AP
AR
reporting,Statistical accounts - track visits and enrollment counts
Customized reporting - built our own reports
Dashboards - track important features right away when I log in,Connect to Tableau
Connect to Salesforce
Connect to ADP,9,Adaptive Insights, a Workday company, ADP Workforce Now, Smartsheet,Yes,Price
Product Features
Product Usability,Wouldn't change the process.,Third-party professional services,No,Change management was a big part of the implementation and was well-handled,department structure
projects
accounts receivable module,5,Online training
Self-taught,7,I would not recommend learning the system solely on your own. Utilize training's and speak to your customer rep regularly.,10,Take your time and test, test, and test some more. Try to break the system before you go life, the more testing you do before go-live the better.,No - we have not done any customization to the interface,Use Sage to implment your system. Thrid party administrators for this only support for a short amount of time unless you pay the TPA annual fees to support. Otherwise, you are left with Sage to troubleshoot any issues and there have been issues with support able to troubleshoot changes that have been done by a TPA.,No,2,Yes,So far, we have not had a good experience with support. When I have spoken with Engineers or developers that I have met at conferences, I tend to get a much better result in fixing an issue than going through support.,8,8,Unsure, done before I started with the company.,Utilize your direct customer support rep as they can usually find the answer for you a lot timelier than other avenues.,No,Payment approval
Journal entry review
reports,Correcting an over-payment on an invoice
Ensuring that items that are billable are properly coded as such,7,9,9,10,Salesforce
Tableau,File import/export
API (e.g. SOAP or REST),Utilize the Sage integration team to integrate any additional systems.,Yes,Marking journal entries as billable,Better report writing functionality without having to pay additional fees,NoBrian GoldrickThink, plan, do automation.2018-12-03T21:06:06.278ZWe use Sage Intacct as our ERP system. The system is a financial hub that has integrations with multiple other Saas software.,Extremely easy to navigate around the system.
Excellently configured to create custom processes and workflows with their Custom Application module.
Consistent never-ending enhancements. Absolutely fantastic.
Intergrate with most other Saas applications.,Attaching supportive documentation is too cumbersome.,10,The time saved through automation paid for the system within 6 months.
Access to the system at any time from anywhere in the world.
Real-time data are more visible to all staff.,Integrated supplemental software such as Bill.com, tax1099.com, hubdoc.com, and SAP Concur with Sage Intacct resulted in our payables process to be 100% automated and reduced the workload of our AP Department with 70%.,The revenue recognition module has been a superstar for us. A simple click once a month replaced a complex time-consuming spreadsheet.,10,NetSuite,Integration with other cloud solutions. Improve automation.
Custom applications. Creating custom processes.
Easy process or workflow setup. Ease of use.,Adaptive Insights
SAP Concur
Bill.com,Dashboards have created real-time visibility of processes and transactions to our whole organization. Non-accounting staff love that they can drill down to the source documents via the dashboards. Staff obtains transaction information immediately as supposed to waiting for a response from the finance department.,The multi-entity works fantastic. The functionality is swift and quick.,Sage Intacct has given, not just me, but all staff at ACVB the ease and ability to collaborate across departments and stakeholders. Since implementation, the lines of communication regarding real-time and future finances and processes have truly opened up and broken up the silos among us all, thus allowing for more effective, efficient, and accessible collaboration. This collaboration ensured that decisions are taken informatively and quickly enabling efficient managing 150 programs that support our mission.,Our membership grew with 10%.,Revenue recognition used to be very time
consuming, the finance team used to spend 4-5 hours every month on
spreadsheet-based revenue recognition, but now the entire workflow is completed
in seconds through Intacct’s sophisticated capabilities.,The multi-dimensional ledger is considered to be a standard feature that an organization should expect. I forget that this is a special feature that many organizations do not have or use separate software. I cannot imagine a solution not having this feature. Zero time is spent except for running a report to get consolidated results. Absolutely fantastic.,No.,30,4,Running financial reports.
Dashboards that track specific transactions for other departments.
Custom applications.,We streamlined most of our financial processes for dramatic time savings and improved value-added services to customers, our staff, and any other stakeholders. We created dynamic workflows for most of our core business processes. An example of an extensive value-added efficient process involves a workflow we created for our most valued business process, which is recording and tracking future concessions payable to customers. We have a unique situation where our customers become vendors sometime in the future. An agreement is reached with a customer for a deliverable within one to 15 years from today. At the end of an event that was agreed upon 15 years prior, for example, payment must be made to the customer. These concessions used to be recorded into a spreadsheet once a quarter resulting in long overdue concession payments. These delays would cause customer complaints and in certain cases prevent recurring business that could amount to millions of dollars’ worth of financial impact to our community. Future concession commitments are now recorded and tracked as the transaction occurs. We have had not one delayed concession payment since the process has been created.
We also took advance of Sage Intacct’s Platform Services which allows for customizing your company to meet your unique business processes through completely custom platform applications. A Vendor Relationship Management (VRM) custom application was built to store and track all our vendor correspondence. Agreements, leases, insurance policies, and general correspondence are linked to bills for easy reference. By drilling in on the VRM object links below the electronic bill, any related documents for example, an insurance policy can be found. In addition, smart events are send to contract owners when agreements are about to expire resulting in proactive decisions. Sage Intacct’s Collaboration feature is part of many activities in the VRM. Questions, clarifications, and instructions between the finance team and other departments and among finance staff have tremendously improved communication.,Budgeting. A new comprehensive budget module was released that seems very promising.
Create a vendor portal.,10,Adaptive Insights, Concur Expense, Bill.com,Yes,Price
Product Usability,I would not change anything.,Third-party professional services,No,Change management was minimal,No issues.,10,Online training
Self-taught,10,Yes.,10,Do not be afraid. Explore and play with the software.,Some - we have done small customizations to the interface,No - we have not done any custom code,A subscription process has been created in Sage Intacct. We are a
membership organization and receive dues. Dues have been billed out of legacy
software and we wanted to maintain control within our ERP software, however,
the legacy system had many shortcomings about handling best practices. For
example, pricing of dues was calculated in a spreadsheet and quoted verbally.
Prices were often discounted by account executives and were easily explained
away by referring to a very complicated price list. Dues were calculated based
on categories that have separate base prices and multiple variables. Prior to
Sage Intacct, the dues were obtained from paper membership applications that
had uncontested dues pricing. Now, dues follow a properly constructed best
practices process provided by Sage Intacct. Quotes are created by the account
executive based on a pricelist that calculates the complex calculation very
easily. Discounts are properly recorded in a separate line item. Quotes are
reviewed by a manager and convert them to an order. The finance team convert
the orders to invoices. As a result, a proper review process is now in action, dues
are now calculated correctly and there are fewer discounts. This has led to a
10% increase in dues revenue.,No,10,Yes,We implemented Sage Intacct’s Prepaid Expense Amortization application. The implementation manager was exceptionally well organized and ensured the project was successful. A few months after the project was completed I needed help on the module. I submitted a case to support and unexpectedly the implementation manager reached out to me to help. I thought this was great as I was expecting a regular support person. The implementation manager was notified by the support that one of her "customers" needed help. I thought it was great that the person who received the case automatically referred the case to the implementation manager. She knew my setup and resolved my problem very quickly.,10,10,We received a large discount since we are a non-profit organization and continue to receive on our business user licenses.,Be honest, upfront, and polite.,No,Report setup.
Creating custom applications.
All transaction processing.,Adding attachments of supportive documentation.,Yes,10,10,10,10,Simpleview,File import/export
API (e.g. SOAP or REST),If there is a will there is a way.,Yes,Enhanced tools that are easier to use.,Ease of use.,NoBraam du PlooyReview of Intacct2014-08-22T21:11:49.234ZIntacct is our system of record for the financial reporting of the company. Intacct is being used for the order to cash process, bill to payment process, and for the revenue recognition process. It is being used by 3 - 4 different departments. Intacct allows for less reliance on spreadsheets. It has automated the revenue recognition process and segregated the timing of billing and timing of when to recognize revenue.,Intacct is easy to use and learn. With a little time and understanding, the IT department does not need to be involved with troubleshooting the system.
Being in the cloud and having access anywhere, allows for real time decisions to be made.
Intaccts' reporting and ability to analyze various types of multiple budgets at one time. Being able to link Salesforce, Avatax and Intacct together allows for the ability to keep information up to date and visible to others that may not have or need access to the program.
Intacct's customer service staff is very friendly and knowledgeable about the product and wanting to resolve the issues.
The ability to update and change revenue schedules to match the new accounting rules and automate the timing of the revenue makes customer growth manageable.,The reconciling of the sub-ledger to the general ledger is difficult. The sub-ledger reports are not a point in time, the balances can change depending on the timing of processes being updated and the reports being run.
I would like to see the ability to change a non-financial impacting field in the invoice (change address) after a period is closed.
It is hard and time consuming to fix mistakes in the system. There are a lot of hoops to jump through. And don't make a mistake on the error correction.
Especially in the beginning implementation, make sure that you have completely laid out how Intacct needs to work. You need to map out and understand how the system handles transactions.,9,Intacct allows for only entering data once if synced with the sales booking system. Intacct also allows for quicker turn around time for processing invoices.
We have been able to reduce the time it takes to close by four days
Less manual journal entries are needed because the system will post joural entries automatically.
Intacct's ability to review and forecast revenue gives greater visibility in company performance.,We have benefitted from the Intacct Automation from a standpoint that we do not need to keep manual spreadsheets from deferred revenue. Also we do not need to do double entry of order into Intacct. Once the order is entered in SalesForce, a click of a button will allow for all of the information to be transferred to without manually entering a second time,The revenue management has allowed for less use of spreadsheets and being able to better manage and forecast revenue. It has also allowed for re-allocation of various revenue items based upon the new revenue accounting rules. This also allows for better reporting and more accurate reporting of ST and LT deferred revenue.,8,QuickBooks Pro, PeopleSoft Financials, Great Plains and softrax,6,1,Financial Reporting
Revenue Recognition
Customer Invoicing
Cash Application
Renewal Quoting,Streamline purchse requisition processing
Streamline Renewal Order quoting
Provide Department level expenses that can be automatically sent to the business unit owers automatically,New allocation for revenue recognition rule according to 606,9,Yes,Price
Product Features
Third-party Reviews,Nothing would change - we looked at three systems, talked with other companies using those systems, and decided that Intacct best suited our needs for a similar price.,Third-party professional services,No,Timing of the cut-over versus the time to close the prior year
The attention that we received from the project manager
Communication between the project manager and us,5,Online training,7,No - I would suggest taking the training - it makes the ramp up time less.,9,If you have never upgraded to Intacct before, hire an outside consulting firm to help with the configuration,Some - we have done small customizations to the interface,No - we have not done any custom code,Nothing that I can think of,No,9,Yes,Every time I reach out the customer support team, they are very professional and understanding of the tickets that I have entered. When there is an issue the support person will record the issue so that the development team can see the issue and try to resolve.,Order Entry
Cash Management Reconcilation
General Ledger
Reporting,Dashboards
Deposit Register
Credit Card processing,Yes, but I don't use it,8,10,10,10,SalesForce,No,File import/export
Single Signon
AppExchange or similar marketplace,The integrations work well. But you have to remember that if something needs to be updated or changed in SalesForce, you have to know that the integration between SalesForce and Intacct could break. Make sure that SalesForce experts are involved any change process.,8,9,pricing and payment,keep communication lines open,No,Not sure - the upgrade has been pretty seamless in my day to day activities.,to get the same service as before the upgrade.,No,NoVerified UserSage Intacct Foreign Entity2018-08-06T22:18:31.716ZIt is used by Finance Department.
Cash Management
Accounts Payable
Projects
Account Receivable,You are able to create your own dashboards,
The managment of Intacct is totally friendly
Configuration is not complicated,We used it for a México Entity but it isn't totally useful. We are not able to use all modules, because it is not ready for Mexican locations.,7,Excelent !!!,unfortunately, we are not able to benefit from this automation because of being a México entity,Not used,7,Oracle API Manager and SAP Audit Management,9,,Account Payable
Accouns Receivable
General Legder,None ways,Non Ways,7,Oracle Access Management, NetSuite, Oracle Accounting Hub Cloud,Not Sure,Prior Experience with the Product
Vendor Reputation
Analyst Reports,I ill just check the foreign situations,Don't know,i was not part of the implementation,8,Online training
In-person training
Self-taught,8,9,Yes, but not really recomended,7,None,None,8,We have some problems with VAT and the explain us and provide us a guideline to usa VAT Modul,Journals
Report
Cash Flow,Proyects
AR,9,7,10,9,Expensify
Salesforce,NOne,,The integration with Mexican Systems & Laws,7,7,I was not involved on the negotiation,NONE,AP Module,Make it compatibility with foreign systemsVerified UserThink Differently About Your Business2015-05-14T19:55:32.285ZWe use Intacct to administer outsource engagements and act as resellers of the system for companies that maintain their own accounting and finance departments.,Cloud based
Secure
Scalable
Custom
Integrated
Profitable,Inventory management
Localization (language packs)
Built-in e-commerce,9,Offsite (cloud) architecture
More efficient
Scalability,1010data,9,25% to 50% of my clients,9,9,10,10Seth Pomeroy, CPA, MIS
Unspecified
Sage Intacct
733 Ratings
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