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Sage Intacct Reviews

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886 Ratings
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Score 8.4 out of 100

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Reviews (1-13 of 13)

Brian Goldrick profile photo
June 11, 2019

Was able to decrease ME close from 15 to 4 days

Brian Goldrick
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

2
As a user of the system, we should have access to quality support. A support system that actually reads your requests for help and responds accordingly. We have had multiple issues where we have provided the necessary information and screen shots in our initial request only to have support email us asking for the information that has already been provided. It seems that support is a. looking to stall because they are overwhelmed or b. support isn't reading the actual request for help. Neither of which are adequate responses. My biggest issue with Intacct is it's lack of adequate support to help resolve issues. It would be incredibly helpful if we could speak to a support person at the very beginning to explain the issue and start working together towards a resolution.
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No photo available
November 01, 2018

Sage Intacct Review

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

8
I think they are great and super knowledgeable, but sometimes it takes follow-ups to get movement on a case.
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July 13, 2018

Review of Intacct

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

9
All of the support team is very knowledgeable about the product and how it is to work. When there is a major problem, they understand the need to escalate.
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Stephanie Beaulieu, EA profile photo
August 19, 2015

Why use Intacct from the outsourced accounting point of view...

Stephanie Beaulieu, EA
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

6
currently you must submit a ticket via the customer portal and then wait for a response. The time you must wait for the response varies based on the urgency of your request. Sometimes you just need a quick response and a phone call would be easier or even a live chat ~ would love to see them roll that out instead of having to wait when you have a question or issue.
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No photo available
November 12, 2015

Intacct is my life

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
Success rep is awesome; we have weekly meetings to make sure we're getting what we need. Love the support desk - always timely to get back to me.
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No photo available
May 20, 2015

Intacct Insights

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

9
My company has an internal Intacct team so I have quick and easy access to support. Our Intacct team holds weekly conference calls to discuss any issues and answer questions.
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No photo available
May 11, 2015

Month End reporting with 1 click of a button!

Verified User
Score 9 out of 10
Vetted Review
Reseller
Review Source

Support

5
Support is really hit or miss. Some support reps are great and actually take the time to address your issue until it's resolved. Other support reps simply want to close your case and literally copy and paste responses. After a while, you instantly know which reps will actually help, and which reps you will go back and forth with for several days/weeks to get a resolution.
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Sage Intacct Scorecard Summary

Likelihood to Recommend (886)
8.4
Likelihood to Renew (57)
8.7
Usability (19)
8.0
Availability (8)
9.0
Performance (8)
9.1
Support (13)
8.8
In-Person Training (2)
7.3
Online Training (10)
7.0
Implementation (12)
7.5
CPA Rating (26)
7.8
Product Scalability (5)
8.4

Feature Scorecard Summary

Pay calculation (5)
7.0
Benefit plan administration (5)
6.4
Direct deposit files (4)
7.1
Salary revision and increment management (4)
6.9
Reimbursement management (59)
8.2
API for custom integration (232)
8.1
Plug-ins (180)
7.8
Single sign-on capability (284)
8.5
Role-based user permissions (360)
8.4
Dashboards (353)
7.8
Standard reports (379)
7.8
Custom reports (379)
7.6
Accounts payable (392)
8.3
Accounts receivable (340)
7.9
Cash management (365)
7.9
Bank reconciliation (356)
7.7
Expense management (231)
7.7
Time tracking (104)
7.4
Fixed asset management (136)
6.8
Multi-currency support (119)
7.3
Multi-division support (227)
8.1
Regulations compliance (101)
8.4
Electronic tax filing (55)
8.0
Self-service portal (135)
7.6
Global Financial Support (49)
8.0
Intercompany Accounting (191)
7.8
Journals and Reconciliations (284)
8.2
Enterprise Accounting (91)
8.5
Configurable Accounting (154)
8.3
Centralized Rules Framework (103)
8.1
Standardized Processes (170)
8.3
Inventory tracking (51)
6.7
Automatic reordering (8)
5.5
Location management (75)
7.9
Manufacturing module (5)
5.2
Pricing (95)
7.9
Order entry (152)
7.4
Credit card processing (96)
7.3
Cost of goods sold (14)
6.3
End-to-end order visibility (48)
8.3

About Sage Intacct

Sage Intacct is a cloud ERP system targeted at high-growth small and medium-sized businesses – from startups to public companies. According to the vendor, the Sage Intacct ERP system includes applications for core financials and accounting, purchasing, order management, and financial reporting and business intelligence. Optional applications include FAS-52 compliant multi-currency support, real-time financial consolidation and multi-entity support, sales tax management, inventory management, revenue management, project accounting and pre-packaged integration with Salesforce CRM.

Sage Intacct’s cloud delivery model allows for anytime access from a web browser. With no software or hardware to buy, install, maintain, or upgrade, Sage Intacct eliminates many of the costs and risks associated with traditional on-premises financial software.Sage Intacct applications can also be configured without programming and are designed to work with other key business applications.
Categories:  Accounts Payable / Accounts Receivable,  Enterprise Resource Planning (ERP),  Invoicing,  Revenue Management,  Subscription Management,  Accounting & Budgeting

Sage Intacct Features

General Ledger and Configurable Accounting Features
Has featureAccounts payable
Has featureAccounts receivable
Has featureCash management
Has featureBank reconciliation
Has featureExpense management
Has featureTime tracking
Has featureFixed asset management
Has featureMulti-currency support
Has featureMulti-division support
Has featureRegulations compliance
Has featureElectronic tax filing
Has featureSelf-service portal
Has featureGlobal Financial Support
Does not have featurePrimary and Secondary Ledgers
Has featureIntercompany Accounting
Does not have featureLocalizations
Has featureJournals and Reconciliations
Has featureEnterprise Accounting
Has featureConfigurable Accounting
Has featureCentralized Rules Framework
Has featureStandardized Processes
Inventory Management Features
Has featureInventory tracking
Does not have featureAutomatic reordering
Has featureLocation management
Does not have featureManufacturing module
Order Management Features
Has featurePricing
Has featureOrder entry
Has featureCredit card processing
Does not have featureCost of goods sold
Does not have featureOrder Orchestration
Has featureEnd-to-end order visibility
Does not have featureOrder exception Resolution
Payroll Management Features
Does not have featurePay calculation
Does not have featureBenefit plan administration
Does not have featureDirect deposit files
Does not have featureSalary revision and increment management
Has featureReimbursement management
Reporting & Analytics Features
Has featureDashboards
Has featureStandard reports
Has featureCustom reports
Customization Features
Has featureAPI for custom integration
Has featurePlug-ins
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Has featureMulti-factor authentication
Has featureUser-level audit trail
Additional Features
Has featureSubscription billing
Has featureRevenue recognition
Has featureCollaboration/Social
Has featureMultiple chart of accounts
Has featureMultiple reporting books
Has featureMulti-dimensional reporting
Has featureGraphs/Charts/Performance cards
Has featureReport visualizations (conditional highlighting, color grading, trendlines, etc.)

Sage Intacct Screenshots

Sage Intacct Videos (5)

Watch Sage Intacct Product Tour for Software Companies

Sage Intacct Downloadables

Sage Intacct Integrations

Salesforce.com, Host Analytics Cloud EPM Suite, Bill.com, Xactly Incent, KeyedIn Projects, AvidXchange, Zuora, Expensify, MineralTree, Nexonia Expenses, Quick Base, FloQast, Adaptive Insights, a Workday company, QStock Inventory, EmployeeMax, FastPath, Nexonia, PayPal, Ameriflex

Sage Intacct Competitors

NetSuite, FinancialForce Accounting, Microsoft Dynamics GP, Microsoft Dynamics SL, Acumatica, QuickBooks Desktop Enterprise, Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), MIP Fund Accounting (formerly Abila MIP)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Sage Intacct Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Forum/Community

Sage Intacct Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No