June 11, 2019
Score 10 out of 10
Read Brian Goldrick's full review
As a user of the system, we should have access to quality support. A support system that actually reads your requests for help and responds accordingly. We have had multiple issues where we have provided the necessary information and screen shots in our initial request only to have support email us asking for the information that has already been provided. It seems that support is a. looking to stall because they are overwhelmed or b. support isn't reading the actual request for help. Neither of which are adequate responses. My biggest issue with Intacct is it's lack of adequate support to help resolve issues. It would be incredibly helpful if we could speak to a support person at the very beginning to explain the issue and start working together towards a resolution.