TrustRadius
Sage Intacct is a cloud ERP system targeted at high-growth small and medium-sized businesses. Intacct includes applications for core financials and accounting, purchasing, order management, and financial reporting and business intelligence. It also integrates with 3rd party software like Salesforce.https://media.trustradius.com/product-logos/u8/36/IQIL44K5ALCH.JPEGWas able to decrease ME close from 15 to 4 daysIntacct is currently being used by our Accounting dept. only. We switched from Quickbooks so the functionality and reporting has been leaps and bounds above what we able to do previously. We utilize Intacct to track expenses by project, department, billable, etc.,Reporting - We are able to build custom reports that drive decisions from above. Project driven expenses - We are able to see the spend on a project basis and break it down by department to further determine the extent of each department's impact on each project. Separation of entities - We have three entities that roll up into one for reporting. We are able to review expenses for each specific entity and track them separately.,Search function - It is incredibly difficult to use the search function within Intacct. It very rarely works and nothing like the search functionality we had within QB. Help Desk - It is incredibly difficult to get issues addressed in a timely manner. Submitting a case, waiting for it to be assigned before we are able to follow up on it. It would be incredibly helpful if Support was easier to get a hold of (over the phone or through a chat function within Intacct would be amazing).,10,We were able to decrease our monthly close from more than 15 days down to 4. We have been able to provide more detailed reports to our board.,As noted before, due to the amount of automation we have been able to decrease our tedious, manual month end process from 15 plus days down to 4. This has allowed the Accounting team to better support the overall business and provide real time data when requested by other departments.,Being able to track expenses by project has led to fewer overages, which in turn means happy customers. We are able to provide project managers with real time reports showing where the project is at from an expense perspective. Additionally, we have been able to track the project expenses within each separate entity (we have 3) and additionally break the expenses down by department.,4,Lawson (Intentia) and QuickBooks Pro,6,6,AP AR reporting,Statistical accounts - track visits and enrollment counts Customized reporting - built our own reports Dashboards - track important features right away when I log in,Connect to Tableau Connect to Salesforce Connect to ADP,9,Adaptive Insights, a Workday company, ADP Workforce Now, Smartsheet,Yes,Price Product Features Product Usability,Wouldn't change the process.,Third-party professional services,No,Change management was a big part of the implementation and was well-handled,department structure projects accounts receivable module,5,Online training Self-taught,7,I would not recommend learning the system solely on your own. Utilize training's and speak to your customer rep regularly.,10,Take your time and test, test, and test some more. Try to break the system before you go life, the more testing you do before go-live the better.,No - we have not done any customization to the interface,Use Sage to implment your system. Thrid party administrators for this only support for a short amount of time unless you pay the TPA annual fees to support. Otherwise, you are left with Sage to troubleshoot any issues and there have been issues with support able to troubleshoot changes that have been done by a TPA.,No,2,Yes,So far, we have not had a good experience with support. When I have spoken with Engineers or developers that I have met at conferences, I tend to get a much better result in fixing an issue than going through support.,8,8,Unsure, done before I started with the company.,Utilize your direct customer support rep as they can usually find the answer for you a lot timelier than other avenues.,No,Payment approval Journal entry review reports,Correcting an over-payment on an invoice Ensuring that items that are billable are properly coded as such,7,9,9,10,Salesforce Tableau,File import/export API (e.g. SOAP or REST),Utilize the Sage integration team to integrate any additional systems.,Yes,Marking journal entries as billable,Better report writing functionality without having to pay additional fees,NoThink, plan, do automation.We use Sage Intacct as our ERP system. The system is a financial hub that has integrations with multiple other Saas software.,Extremely easy to navigate around the system. Excellently configured to create custom processes and workflows with their Custom Application module. Consistent never-ending enhancements. Absolutely fantastic. Intergrate with most other Saas applications.,Attaching supportive documentation is too cumbersome.,10,The time saved through automation paid for the system within 6 months. Access to the system at any time from anywhere in the world. Real-time data are more visible to all staff.,Integrated supplemental software such as Bill.com, tax1099.com, hubdoc.com, and SAP Concur with Sage Intacct resulted in our payables process to be 100% automated and reduced the workload of our AP Department with 70%.,The revenue recognition module has been a superstar for us. A simple click once a month replaced a complex time-consuming spreadsheet.,10,NetSuite,Integration with other cloud solutions. Improve automation. Custom applications. Creating custom processes. Easy process or workflow setup. Ease of use.,Adaptive Insights SAP Concur Bill.com,Dashboards have created real-time visibility of processes and transactions to our whole organization. Non-accounting staff love that they can drill down to the source documents via the dashboards. Staff obtains transaction information immediately as supposed to waiting for a response from the finance department.,The multi-entity works fantastic. The functionality is swift and quick.,Sage Intacct has given, not just me, but all staff at ACVB the ease and ability to collaborate across departments and stakeholders. Since implementation, the lines of communication regarding real-time and future finances and processes have truly opened up and broken up the silos among us all, thus allowing for more effective, efficient, and accessible collaboration. This collaboration ensured that decisions are taken informatively and quickly enabling efficient managing 150 programs that support our mission.,Our membership grew with 10%.,Revenue recognition used to be very time consuming, the finance team used to spend 4-5 hours every month on spreadsheet-based revenue recognition, but now the entire workflow is completed in seconds through Intacct’s sophisticated capabilities.,The multi-dimensional ledger is considered to be a standard feature that an organization should expect. I forget that this is a special feature that many organizations do not have or use separate software. I cannot imagine a solution not having this feature. Zero time is spent except for running a report to get consolidated results. Absolutely fantastic.,No.,30,4,Running financial reports. Dashboards that track specific transactions for other departments. Custom applications.,We streamlined most of our financial processes for dramatic time savings and improved value-added services to customers, our staff, and any other stakeholders. We created dynamic workflows for most of our core business processes. An example of an extensive value-added efficient process involves a workflow we created for our most valued business process, which is recording and tracking future concessions payable to customers. We have a unique situation where our customers become vendors sometime in the future. An agreement is reached with a customer for a deliverable within one to 15 years from today. At the end of an event that was agreed upon 15 years prior, for example, payment must be made to the customer. These concessions used to be recorded into a spreadsheet once a quarter resulting in long overdue concession payments. These delays would cause customer complaints and in certain cases prevent recurring business that could amount to millions of dollars’ worth of financial impact to our community. Future concession commitments are now recorded and tracked as the transaction occurs. We have had not one delayed concession payment since the process has been created. We also took advance of Sage Intacct’s Platform Services which allows for customizing your company to meet your unique business processes through completely custom platform applications. A Vendor Relationship Management (VRM) custom application was built to store and track all our vendor correspondence. Agreements, leases, insurance policies, and general correspondence are linked to bills for easy reference. By drilling in on the VRM object links below the electronic bill, any related documents for example, an insurance policy can be found. In addition, smart events are send to contract owners when agreements are about to expire resulting in proactive decisions. Sage Intacct’s Collaboration feature is part of many activities in the VRM. Questions, clarifications, and instructions between the finance team and other departments and among finance staff have tremendously improved communication.,Budgeting. A new comprehensive budget module was released that seems very promising. Create a vendor portal.,10,Adaptive Insights, Concur Expense, Bill.com,Yes,Price Product Usability,I would not change anything.,Third-party professional services,No,Change management was minimal,No issues.,10,Online training Self-taught,10,Yes.,10,Do not be afraid. Explore and play with the software.,Some - we have done small customizations to the interface,No - we have not done any custom code,A subscription process has been created in Sage Intacct. We are a membership organization and receive dues. Dues have been billed out of legacy software and we wanted to maintain control within our ERP software, however, the legacy system had many shortcomings about handling best practices. For example, pricing of dues was calculated in a spreadsheet and quoted verbally. Prices were often discounted by account executives and were easily explained away by referring to a very complicated price list. Dues were calculated based on categories that have separate base prices and multiple variables. Prior to Sage Intacct, the dues were obtained from paper membership applications that had uncontested dues pricing. Now, dues follow a properly constructed best practices process provided by Sage Intacct. Quotes are created by the account executive based on a pricelist that calculates the complex calculation very easily. Discounts are properly recorded in a separate line item. Quotes are reviewed by a manager and convert them to an order. The finance team convert the orders to invoices. As a result, a proper review process is now in action, dues are now calculated correctly and there are fewer discounts. This has led to a 10% increase in dues revenue.,No,10,Yes,We implemented Sage Intacct’s Prepaid Expense Amortization application. The implementation manager was exceptionally well organized and ensured the project was successful. A few months after the project was completed I needed help on the module. I submitted a case to support and unexpectedly the implementation manager reached out to me to help. I thought this was great as I was expecting a regular support person. The implementation manager was notified by the support that one of her "customers" needed help. I thought it was great that the person who received the case automatically referred the case to the implementation manager. She knew my setup and resolved my problem very quickly.,10,10,We received a large discount since we are a non-profit organization and continue to receive on our business user licenses.,Be honest, upfront, and polite.,No,Report setup. Creating custom applications. All transaction processing.,Adding attachments of supportive documentation.,Yes,10,10,10,10,Simpleview,File import/export API (e.g. SOAP or REST),If there is a will there is a way.,Yes,Enhanced tools that are easier to use.,Ease of use.,NoSage Intacct ReviewIntacct is currently being used by our finance department. It addresses several needs for us, but most notably it helps significantly with our revenue recognition.,Revenue recognition Salesforce integration Multi-currency,Report building,9,It has allowed us to do significantly more financial analysis to drive better decision making.,We've significantly benefited from the automation derived from the Salesforce and Intacct integration in our billing. We no longer have to manually enter the data from our contracts - we can push it over from Salesforce seamlessly.,9,QuickBooks Enterprise Solutions,No,8,I have a current open case where our links to Salesforce no longer work related to a switch in Salesforce organizations. Support has been really helpful in working with us and our Salesforce re-org vendor, including getting on a call with all of us. It was determined that all of the links to Salesforce in the Intacct subscription tables need broken and re-synced and Support (Wesley) has been really helpful with that.,Revenue recognition,Billing expenses to customers from employee credit card transactions,9Happy with IntacctIntacct is used mostly in the accounting department,Easy bank reconciliations. Ease of attachments to anything. Users permissions. Approval process.,Building reports. Credit card reconciliation. Dividing approvals for a journal between two or more people.,9,Various locations under dimensions. Approvals for less mistakes. Better customer service.,We have benefited from accounts payable automation from Nexonia to Intacct,N/a,8,QuickBooks Pro and Microsoft Dynamics GP,8,3,Purchase requests Deposits Bills,Dashboards to locations. Financial reports by location or by the whole organization. Customization on dimensions.,Dashboards within locations.,9,8,No,When wanting to create special identifiers for our already complex dimensions.,Bills. Bank reconciliations. Purchase requests.,Customizing reports. Reconciling credit cards. Fixed assets.,No,9Sage Intacct Foreign EntityIt is used by Finance Department. Cash Management Accounts Payable Projects Account Receivable,You are able to create your own dashboards, The managment of Intacct is totally friendly Configuration is not complicated,We used it for a México Entity but it isn't totally useful. We are not able to use all modules, because it is not ready for Mexican locations.,7,Excelent !!!,unfortunately, we are not able to benefit from this automation because of being a México entity,Not used,7,Oracle API Manager and SAP Audit Management,9,,Account Payable Accouns Receivable General Legder,None ways,Non Ways,7,Oracle Access Management, NetSuite, Oracle Accounting Hub Cloud,Not Sure,Prior Experience with the Product Vendor Reputation Analyst Reports,I ill just check the foreign situations,Don't know,i was not part of the implementation,8,Online training In-person training Self-taught,8,9,Yes, but not really recomended,7,None,None,8,We have some problems with VAT and the explain us and provide us a guideline to usa VAT Modul,Journals Report Cash Flow,Proyects AR,9,7,10,9,Expensify Salesforce,NOne,,The integration with Mexican Systems & Laws,7,7,I was not involved on the negotiation,NONE,AP Module,Make it compatibility with foreign systemsEfficient reporting tool for a simple businessSage Intacct is our main, corporate accounts. We have two other, separate industry-specific accounts packages which consolidate into Intacct. Intacct is the main financial reporting tool. It is used primarily by the finance department, but the CEO has access to its dashboards to be able to review at a glance the company's performance,Dashboards: clear, logical, easy to use Dimensions: this enables us to cut information into different reporting slices; e.g. income by client, income by manager, travel expenses by employee.,We're quite a simple set up so it does everything we need it to. Maybe some kind of integrated tax return?,8,Sage has reduced data input time, data output time, month end close time. It is generally a much more efficient program than the previous accounts we used.,No,Potentially something in the future. Our UK HQ is on a different accounts package, but this would be a good solution if we decided to standardize everything.,7,NetSuite,5,,Data input Report generation KPIs, dashboards,Some fun graphs and charts, but that's about it,Our UK and US offices are on different accounting platforms. If we were to all use the same platform it would most likely be Intacct due to its mulit-country consolidation module,9,ADP Resource,Yes,Price Product Features Product Usability Third-party Reviews,We are happy with the product,Third-party professional services,No,Change management was minimal,Making sure we hit the implementation deadline (start of new financial year) Making sure the balance sheet positions were rolled forward properly Using report writer to generate all the appropriate reports Ensuring the chart of accounts was properly mapped, and the correct dimensions added,10,No,7,No,Implementation was handled very well,Data input is very easier now that we have been set up with all the correct dimensions Bank reconciliations are very straight forward,Report writing was a little difficult at first,No,8Review of IntacctIntacct is our system of record for the financial reporting of the company. Intacct is being used for the order to cash process, bill to payment process, and for the revenue recognition process. It is being used by 3 - 4 different departments. Intacct allows for less reliance on spreadsheets. It has automated the revenue recognition process and segregated the timing of billing and timing of when to recognize revenue.,Intacct is easy to use and learn. With a little time and understanding, the IT department does not need to be involved with troubleshooting the system. Being in the cloud and having access anywhere, allows for real time decisions to be made. Intaccts' reporting and ability to analyze various types of multiple budgets at one time. Being able to link Salesforce, Avatax and Intacct together allows for the ability to keep information up to date and visible to others that may not have or need access to the program. Intacct's customer service staff is very friendly and knowledgeable about the product and wanting to resolve the issues. The ability to update and change revenue schedules to match the new accounting rules and automate the timing of the revenue makes customer growth manageable.,The reconciling of the sub-ledger to the general ledger is difficult. The sub-ledger reports are not a point in time, the balances can change depending on the timing of processes being updated and the reports being run. I would like to see the ability to change a non-financial impacting field in the invoice (change address) after a period is closed. It is hard and time consuming to fix mistakes in the system. There are a lot of hoops to jump through. And don't make a mistake on the error correction. Especially in the beginning implementation, make sure that you have completely laid out how Intacct needs to work. You need to map out and understand how the system handles transactions.,9,Intacct allows for only entering data once if synced with the sales booking system. Intacct also allows for quicker turn around time for processing invoices. We have been able to reduce the time it takes to close by four days Less manual journal entries are needed because the system will post joural entries automatically. Intacct's ability to review and forecast revenue gives greater visibility in company performance.,We have benefitted from the Intacct Automation from a standpoint that we do not need to keep manual spreadsheets from deferred revenue. Also we do not need to do double entry of order into Intacct. Once the order is entered in SalesForce, a click of a button will allow for all of the information to be transferred to without manually entering a second time,The revenue management has allowed for less use of spreadsheets and being able to better manage and forecast revenue. It has also allowed for re-allocation of various revenue items based upon the new revenue accounting rules. This also allows for better reporting and more accurate reporting of ST and LT deferred revenue.,8,QuickBooks Pro, PeopleSoft Financials, Great Plains and softrax,6,1,Financial Reporting Revenue Recognition Customer Invoicing Cash Application Renewal Quoting,Streamline purchse requisition processing Streamline Renewal Order quoting Provide Department level expenses that can be automatically sent to the business unit owers automatically,New allocation for revenue recognition rule according to 606,9,Yes,Price Product Features Third-party Reviews,Nothing would change - we looked at three systems, talked with other companies using those systems, and decided that Intacct best suited our needs for a similar price.,Third-party professional services,No,Timing of the cut-over versus the time to close the prior year The attention that we received from the project manager Communication between the project manager and us,5,Online training,7,No - I would suggest taking the training - it makes the ramp up time less.,9,If you have never upgraded to Intacct before, hire an outside consulting firm to help with the configuration,Some - we have done small customizations to the interface,No - we have not done any custom code,Nothing that I can think of,No,9,Yes,Every time I reach out the customer support team, they are very professional and understanding of the tickets that I have entered. When there is an issue the support person will record the issue so that the development team can see the issue and try to resolve.,Order Entry Cash Management Reconcilation General Ledger Reporting,Dashboards Deposit Register Credit Card processing,Yes, but I don't use it,8,10,10,10,SalesForce,No,File import/export Single Signon AppExchange or similar marketplace,The integrations work well. But you have to remember that if something needs to be updated or changed in SalesForce, you have to know that the integration between SalesForce and Intacct could break. Make sure that SalesForce experts are involved any change process.,8,9,pricing and payment,keep communication lines open,No,Not sure - the upgrade has been pretty seamless in my day to day activities.,to get the same service as before the upgrade.,No,NoWhy use Intacct from the outsourced accounting point of view...Being in the outsourced Accounting world we use Intacct two different ways. First, our organization uses it for our own internal accounting software and second we recommend and use Intacct for our clients when it is the best solution for their business. For our organization, it is used by the entire company. Our accountants (employees) use it to enter their time to allow for management to keep track of hours spent on each client with a quick click of a button. Team Leaders receive emails telling us when the time is submitted and then they review and approve accordingly. The Director of Client Services and the Accounting Manager use the time to create custom reports which help us to see if we are profitable for each client and Team Leaders can view to see if all time is submitted properly and if a client's price may need to be increased. We also use the Tech Change Order feature to help us manage price increases needed as well as utilize requests for refunds, etc. This all helps cut down on internal emails and back and forth, we can put requests right into the system and the accounting manager can process with ease when its time to do the billing. For our clients we use it for their accounting. It is hard to say exactly what it is used for since we have clients in vast array of industries and all use the software differently. The best thing I can say is that the custom reporting really helps for consolidating reporting. You are able to create reports with ease and they are very functional.,Order Management ~ You are able to have multiple stages to allow for the proper flow within your organization. Time Sheet ~ employees are able to enter their own time and submit, managers approve, and then invoice and create reports accordingly with the proper flow. Custom Reporting,Intacct templates for importing data can at times be clunky and hard to use. It is a great process and the concept is awesome, however at times we find ourselves spending a lot of time hunting down why there is an error with an import.,10,Our internal use of Intacct has helped with employee efficiency. We are no longer trying to determine which clients were billed for what, what services need to be added or removed and/or how many hours were spent on a job. All this information is available in one software with a click of a button. No more need for updating of Excel spreadsheets with complicated formulas that breakdown.,QuickBooks Premier,NetSuite,10,Implemented in-house,5,6,8Intacct makes an ImpacctIntacct is being used by the accounting department.,Intacct provides an excellent transaction history feature that most other accounting software don't. Intacct is very easy when it comes to report customization. Intacct allows for document attaching (any back up to support entries), which a lot of the other accounting packages don't.,Intacct does not allow summing of columns which is inconvenient in some reporting.,8,Good customer service - every time I called, I got to talk to a live person and be helped on the spot.,,10,10,1,General Ledger Accounting Accounts Payable Financial Reporting,Not Sure,Price Product Features Product Usability Analyst Reports,Don't know,10,10,When the look of Intacct changed in 2013, we had some issues with our formats. I called Intacct and they told me right away what we can and cannot do with the new version.,Financial Statements,Budget reports,9Intacct is my lifeIntacct is being used by the accounting department as a GL system.,User interface is extremely intuitive, minimal training for new employees, allows users to easily become a super user (create custom reports, configure modules, set up new entities, etc.). Customer service. User support desk is responsive and extremely helpful. Best customer support I've ever dealt with. Responding to customer feature requests. Not stuck in the past, always innovative and improving the product. Seem to actually know what ideas customers have posted.,Automated prepaid amortization in AP module. Fixed asset tool is decent. Reporting needs to be enhanced, particularly to include CIP in detailed reporting/rollforwards/comprehensive additions listings.,10,Increased employee efficiency- minimal training time for new employees. Minimal cost for external help - able to mostly set up and be reporting on own.,Adaptive Insights,No,10,Yes,Every week we get exceptional support during our weekly calls with our Client Success Rep.Intacct InsightsI use Intacct on a regular basis. Some of my clients use QuickBooks and some use Intacct. Intacct is great for the middle to larger size organizations. The Cloud based system allows instant access by multiple parties. My clients no longer have to wait for me to send them information. As long and the client has rights to Intacct they can log in at anytime. Right now the software is used haphazardly, but in the future it will likely be the accounting system of choice. The budgeting process is critical to many of my clients, and I have found Intacct does a great job with this aspect. Intacct Support sent a budget import template for me to fill out and then walked me through the import process. If my client wants to make a change to the budget I can update the import template and make the change in Intacct with one click. I have also been pleased with the Accounts Payable module. There is an approval system available so that bills are approved before payments are made. This is key to maintaining strong internal controls.,Reporting: Reports can be designed and built based on your needs from the ground up. Standard reports are also available. Accounts Payable: The approval process helps maintain internal controls and provides an easy access approval trail come audit time. Customer Support: The Support staff has been extremely helpful and easy to work with. Cloud: The cloud based system allows 24/7, multiple party access.,Intacct v. QuickBooks: Intacct has a different feel and layout than QuickBooks. Time spent training is essential. Excel: Reports can be pushed out to Excel but not updated once in Excel if Intacct information changes. Posted Payments: I have it challenging to research account split and department line information once a payment is posted.,8,Intacct has greatly helped in standardization efforts at my firm. Intacct implementations are generally more expensive than the proposed quote. Significant time is required post-implementation to customize and adapt the settings to meet individual client needs.,QuickBooks Premier,QuickBooks Online,All my clients,10,Implemented in-house,9Month End reporting with 1 click of a button!We use it as a tool for our firm's client base. It helps provide robust reporting with flexibility with anywhere/anytime access. Allows for us to be more efficient on our jobs as well as provide value to our clients.,Robust reporting Great internal control structure Real-time dashboards with key metrics and KPI figures,Consistency in all modules More customization ability with procurement workflow More detail in flex reporting by dimension,9,Fast conversions Quicker month-end reporting capabilities Greater visiability shared accross all organizational employees Faster procurement process Better management of program and deparmental budgeting,QuickBooks Online,QuickBooks Pro,9,Fewer than 25% of my clients,200,15,? ? ?,Create compilation reports Set up dashboards for organization for board meeting presentations Cross utilize staff on multiple client engagements easily and effectively,Connect with 3rd party products Establishing stronger core users of Intacct to streamline onboarding issues Use with other industry clients where Intacct is not a great fit today,10,Not Sure,,NA,Don't know,NA - we do implementations,5,5,Yes,When I have received exceptional support, the support rep(s) notified me a few times a week on what was happening with the case and why it was taking longer to resolve. In a particular support rep example, I could tell they truly cared about resolving my case filed. There was constant updates and detailed responses as to what was being worked on.,The financial report writer is getting easier and easier to use with the updated Help Center AP workflow is easy and simple to understand,Revenue Recognition is pretty complex and takes time to learn. Project accounting is also pretty complex and is a bigger learning curve than other modules,Yes, but I don't use it,9Novice User - Still a lot to Learn!We have just recently purchased this software and it will be used across the board within our 3 different companies we operate.,I am not yet fully familiar with all areas however thus far this has streamlined our processes significantly.,None that I have been unhappy with at this point. Once I do see an area for improvement I don't mind making a new update to my review.,7,Again helped streamline processes that were being done more manually. Therefore time efficiency has had a huge impact and allowed for other productive processes to occur.,,9,4,0,Logistics company needed to streamline our processes Works within other software that we are currently using or in process of implementing User friendly from our point of view based on use for several months now,Again software working in conjunction with our other products we use everyday. Ease of sending customer's their invoices! Ease of making payments to our vendors!,We are always looking for improvements and efficiency in our company we have not thought of any at this point but I am sure there will be some later in our future. We still have plenty of room to learn I am sure that there are going to be new and innovative things for us to being applying in the future!,Yes,Price Product Features Product Usability Product Reputation Prior Experience with the Product Vendor Reputation Third-party Reviews,None at this point, I feel that the offerings and support in which are provided have a complete benefit I don't have any areas or recommendations that require any change in the way we went through our setup and initialization of switching from Quickbooks to Intacct. It was more or less pretty streamlined once we provided all the initial items to get going we would recommend others towards using this software.,Implemented in-house,Yes,Change management was a major issue with the implementation,Properly setting up of all the information within Intacct,7,Online training In-person training Self-taught,6,7,No there is training you really should go through since this is not as much of a user friendly software that other things such as quick books is and you really can cause issues if you are not aware of what all can happen when a change is made to something how that effects other processes, etc..,8,None I just say be very clear with what you need to get out of the software and what and how you operate your business in order to get the most use and functionality from the software and everything that it has for it's offerings and you will be happy in doing this ahead of time!,Some - we have done small customizations to the interface,None think I mentioned most of everything that we went through as far as customization and we received the support and changes we needed for our own business needs and would recommend others looking to make the change that they can trust that they will get out of Intacct what they need for their business needs!,Yes,8,No,When setting up our chart of accounts within Intacct.,Processing of our invoices to our customers Ease of payment to our vendors Creating and viewing of reports seem very helpful and easily transferable to other software if needed.,Prior to using the system it took some time to learn how to use it which I found a little different and somewhat hard / cumbersome to deal with. Running of reports prior to learning the system was not that easy to figure out with configuration Processing of accounting aspects payables and receivables were hard to learn,9,Iqtel One Note,None at this point new,File import/export,9,We didn't have any problems we were able to get addressed and resolving any issues we had when we did our integration. The best advise is to utilize the individuals that are helping through this process because they know a lot of information and can get you what you are need done.,9,9,We were able to achieve what was required in order to make the switch of the previous software that we utilized and go into using Intacct. We asked for phone support as well and email support in order to help us ease into learning this new software for our company and learn how to utilize it to the best of our abilities for what our business needs are.,Having a good working relationship with your sales person would be the best thing and ask up front what you expect and want to gain by using their product so that they are aware of how you plan to uitlize and can possibly offer you better advise on what implementations to use within their software.,No,No
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Sage Intacct
716 Ratings
Score 8.3 out of 101
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Sage Intacct Reviews

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Sage Intacct
716 Ratings
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Score 8.3 out of 101

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Brian Goldrick profile photo
June 11, 2019

Was able to decrease ME close from 15 to 4 days

Score 10 out of 10
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Support

2
As a user of the system, we should have access to quality support. A support system that actually reads your requests for help and responds accordingly. We have had multiple issues where we have provided the necessary information and screen shots in our initial request only to have support email us asking for the information that has already been provided. It seems that support is a. looking to stall because they are overwhelmed or b. support isn't reading the actual request for help. Neither of which are adequate responses. My biggest issue with Intacct is it's lack of adequate support to help resolve issues. It would be incredibly helpful if we could speak to a support person at the very beginning to explain the issue and start working together towards a resolution.
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November 01, 2018

Sage Intacct Review

Score 9 out of 10
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Support

8
I think they are great and super knowledgeable, but sometimes it takes follow-ups to get movement on a case.
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July 13, 2018

Review of Intacct

Score 9 out of 10
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Support

9
All of the support team is very knowledgeable about the product and how it is to work. When there is a major problem, they understand the need to escalate.
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Stephanie Beaulieu, EA profile photo
August 19, 2015

Why use Intacct from the outsourced accounting point of view...

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

6
currently you must submit a ticket via the customer portal and then wait for a response. The time you must wait for the response varies based on the urgency of your request. Sometimes you just need a quick response and a phone call would be easier or even a live chat ~ would love to see them roll that out instead of having to wait when you have a question or issue.
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No photo available
November 12, 2015

Intacct is my life

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
Success rep is awesome; we have weekly meetings to make sure we're getting what we need. Love the support desk - always timely to get back to me.
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No photo available
May 20, 2015

Intacct Insights

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

9
My company has an internal Intacct team so I have quick and easy access to support. Our Intacct team holds weekly conference calls to discuss any issues and answer questions.
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No photo available
May 11, 2015

Month End reporting with 1 click of a button!

Score 9 out of 10
Vetted Review
Reseller
Review Source

Support

5
Support is really hit or miss. Some support reps are great and actually take the time to address your issue until it's resolved. Other support reps simply want to close your case and literally copy and paste responses. After a while, you instantly know which reps will actually help, and which reps you will go back and forth with for several days/weeks to get a resolution.
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Feature Scorecard Summary

Pay calculation (5)
7.0
Benefit plan administration (5)
6.4
Direct deposit files (4)
7.1
Salary revision and increment management (4)
6.9
Reimbursement management (49)
7.3
API for custom integration (180)
7.9
Plug-ins (140)
7.6
Single sign-on capability (219)
8.4
Role-based user permissions (282)
8.3
Dashboards (282)
7.7
Standard reports (299)
7.9
Custom reports (302)
7.5
Accounts payable (311)
8.2
Accounts receivable (271)
7.9
Cash management (288)
7.8
Bank reconciliation (280)
7.8
Expense management (183)
7.6
Time tracking (90)
7.3
Fixed asset management (107)
6.8
Multi-currency support (100)
7.3
Multi-division support (182)
8.2
Regulations compliance (89)
8.0
Electronic tax filing (45)
6.9
Self-service portal (118)
7.3
Global Financial Support (38)
7.6
Intercompany Accounting (141)
7.7
Journals and Reconciliations (207)
8.0
Enterprise Accounting (65)
8.6
Configurable Accounting (112)
8.4
Centralized Rules Framework (74)
8.2
Standardized Processes (123)
8.1
Inventory tracking (47)
7.2
Automatic reordering (8)
5.5
Location management (62)
7.9
Manufacturing module (5)
5.2
Pricing (80)
7.8
Order entry (122)
7.7
Credit card processing (77)
6.7
Cost of goods sold (14)
6.3
End-to-end order visibility (38)
8.2

About Sage Intacct

Sage Intacct is a cloud ERP system targeted at high-growth small and medium-sized businesses – from startups to public companies. According to the vendor, the Sage Intacct ERP system includes applications for core financials and accounting, purchasing, order management, and financial reporting and business intelligence. Optional applications include FAS-52 compliant multi-currency support, real-time financial consolidation and multi-entity support, sales tax management, inventory management, revenue management, project accounting and pre-packaged integration with Salesforce CRM.

Sage Intacct’s cloud delivery model allows for anytime access from a web browser. With no software or hardware to buy, install, maintain, or upgrade, Sage Intacct eliminates many of the costs and risks associated with traditional on-premises financial software.Sage Intacct applications can also be configured without programming and are designed to work with other key business applications.

Sage Intacct Features

General Ledger and Configurable Accounting Features
Has featureAccounts payable
Has featureAccounts receivable
Has featureCash management
Has featureBank reconciliation
Has featureExpense management
Has featureTime tracking
Has featureFixed asset management
Has featureMulti-currency support
Has featureMulti-division support
Has featureRegulations compliance
Has featureElectronic tax filing
Has featureSelf-service portal
Has featureGlobal Financial Support
Does not have featurePrimary and Secondary Ledgers
Has featureIntercompany Accounting
Does not have featureLocalizations
Has featureJournals and Reconciliations
Has featureEnterprise Accounting
Has featureConfigurable Accounting
Has featureCentralized Rules Framework
Has featureStandardized Processes
Inventory Management Features
Has featureInventory tracking
Does not have featureAutomatic reordering
Has featureLocation management
Does not have featureManufacturing module
Order Management Features
Has featurePricing
Has featureOrder entry
Has featureCredit card processing
Does not have featureCost of goods sold
Does not have featureOrder Orchestration
Has featureEnd-to-end order visibility
Does not have featureOrder exception Resolution
Payroll Management Features
Does not have featurePay calculation
Does not have featureBenefit plan administration
Does not have featureDirect deposit files
Does not have featureSalary revision and increment management
Has featureReimbursement management
Reporting & Analytics Features
Has featureDashboards
Has featureStandard reports
Has featureCustom reports
Customization Features
Has featureAPI for custom integration
Has featurePlug-ins
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Has featureMulti-factor authentication
Has featureUser-level audit trail
Additional Features
Has featureSubscription billing
Has featureRevenue recognition
Has featureCollaboration/Social
Has featureMultiple chart of accounts
Has featureMultiple reporting books
Has featureMulti-dimensional reporting
Has featureGraphs/Charts/Performance cards
Has featureReport visualizations (conditional highlighting, color grading, trendlines, etc.)

Sage Intacct Screenshots

Sage Intacct Videos (5)

Watch Sage Intacct Product Tour for Software Companies

Sage Intacct Downloadables

Sage Intacct Integrations

Salesforce.com, Host Analytics Cloud EPM Suite, Bill.com, Xactly Incent, KeyedIn Projects, AvidXchange, Zuora, Expensify, MineralTree, Nexonia Expenses, Quick Base, FloQast, Adaptive Insights, a Workday company, QStock Inventory, EmployeeMax, FastPath, Nexonia, PayPal, Ameriflex

Sage Intacct Competitors

NetSuite, FinancialForce Accounting, Microsoft Dynamics GP, Microsoft Dynamics SL, Acumatica, QuickBooks Desktop Enterprise, Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), MIP Fund Accounting (formerly Abila MIP)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Sage Intacct Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Forum/Community

Sage Intacct Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No