December 02, 2020
Score 9 out of 10
Read Saundra Bedford's full review
Support via the portal is good, if not in a time crunch. I like how they can find and fix the problem without input other than what is noted on the support request page. However, if assistance is needed immediately, it can be challenging to find assistance via phone call. Often users use a third-party implementation team and continue with their assistance for years. Having a one-on-one relationship with support personnel is vital to customer satisfaction.