December 07, 2018
Score 9 out of 10
We are a law firm. We have about 90 timekeepers -- 80 attorneys and 10 paralegals -- who need to track the amount of time that they work on specific projects, so that we can bill our clients accurately. I want to emphasize that the primary objective is accuracy. Most of our timekeepers find that Intapp reminds them of tasks performed that they would have otherwise forgotten. But, it also ensures that we don't overestimate. If, for example, an employee has a document open for a couple of hours, then Intapp Time is able to observe the amount of time that the employee was acutally and actively editing the document from the time that the document was in the background and\or when the PC was idle. In this way, it prevents us from overbilling.
- It captures activity on your PC -- e.g. reading an e-mail, editing a document. It can be customized to track other activities -- e.g. if you use a particular PDF tool, or use a particular web site for legal research.
- It captures phone activity.
- It captures calendar appointments.
- It is really low maintenance, and seems to have a very light footprint on the client.
- I'd really like it if there were some way it could capture mobile phone calls, especially on the iPhone.
- Long-term maintenance seems a little burdensome. We do not apply updates ourselves, but rather always engage professional services.
- I'd really like it if the time entry functionality were simply rolled into the existing product.
- Is there a cloud option? That would save us a lot of care and feeding on the back end.
Read this authenticated review
Time recording and time entry are such a massive and universal pain point for all timekeepers. All timekeepers perform this task on an almost daily basis. Anything that speeds up or eases that task is worth its weight in gold. Even if a timekeeper is working on a project that is billed on a fixed fee we still need accurate time entries to ensure that we are meeting our own profitability objectives.