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What is Intelex?

Intelex’s Environment, Health, Safety and Quality (EHSQ) applications are used to effectively manage all aspects of an organization’s quality program, as well as track safety data, and manage sustainability. It is designed to help manage, track and report quality-related…

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Recent Reviews

TrustRadius Insights

Users have found that using Intelex allows for quicker communication and feedback, especially in remote areas with limited connectivity. …
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Product Details

Intelex Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that using Intelex allows for quicker communication and feedback, especially in remote areas with limited connectivity. This is particularly beneficial when working on remote islands or in locations where access to the internet is limited. The software has proven effective in managing risk and implementing a governance model, addressing key concerns in various industries. Customers have reported significant improvements in sustainability with the support of this product, demonstrating its value in helping organizations achieve their environmental goals. Intelex is also widely used for injury and illness management, as well as incident and accident management. It provides a comprehensive solution for record keeping, accident investigation, and documentation management needs. Additionally, users appreciate the program's ability to provide multiple user access and send out tests for employees to take simultaneously. This feature streamlines processes and ensures efficient tracking of employee compliance. The software also aids in reporting efficiencies and helps users keep things organized by providing a centralized platform for data management and reporting. By using Intelex, companies are able to identify areas where improvement is needed and target necessary changes effectively. The product offers advanced risk analysis capabilities that allow at-risk areas to be realized and tracked, enabling proactive measures to be taken to address potential risks. With its integration across quality, environmental, and safety data, including statistics and detailed reporting, Intelex Quality Management System is a valuable tool for organizations aiming to track performance in these areas accurately. While some users may require training to become comfortable with the user interface, the software's reporting facility enhances the overall experience of supplier quality management. Furthermore, Intelex is utilized for DWQMS document control, legal and other requirements application findings, further expanding its range of use cases across various industries.

User-Friendly Interface: Many users have praised the interactive user interface of Intelex, stating that it is easy to navigate and access the necessary features. Several reviewers have found the access panel in Intelex to be user-friendly, with easy navigation and customization options. Some users have also mentioned that the links and area of documentation in Intelex are easy to use and straightforward.

Helpful Incident Management: Numerous reviewers have found Intelex helpful for incident management. They appreciate its capabilities for reporting investigations and tracking actions related to incidents. The ability to add and assign corrective/preventive actions in Intelex has been particularly beneficial for facilities teams. Users have provided examples of how assigning actions in Intelex makes it easy to suggest or require refresher or corrective training for employees.

Efficient Record-Keeping: Many users value Intelex for its record-keeping capabilities, considering it a useful tool for that purpose. They appreciate the ability to store documents within Intelex as well as manage them efficiently. The range of data that can be input into Intelex, especially through applications like Document Control, has been highlighted by some users as a significant benefit.

Limited customization options: Some users have expressed frustration with the limited customization options in the software, stating that it takes a lot of after-sale customization to meet their specific needs. This not only delays deployment but also incurs additional costs for customers.

Difficult implementation process: Several reviewers have mentioned difficulties during the implementation process, stating that it can be very difficult unless using the product out of the box. One user even mentioned that it took almost a year to customize the software to exact specifications.

Performance and integration issues: A number of users have highlighted performance and integration issues with the software. They have mentioned freezing, issues with uploading content or changing data in the system, and suggested improvements to features like O data and user interface.

Attribute Ratings


(1-4 of 4)
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Score 10 out of 10
Vetted Review
Verified User
I think Intelex has wonderful tool for supplier quality management which enables organisation to audit and resolve the issue with supplier quality.

Also tool also give reporting facility which enhances the experience for us
  • Report and dashboard
  • Supplier audit
  • Non conformity
  • Approved vendor list
  • Audit cycle
  • O data feature can be improved
  • Ui can be improved
We have a large vendor who provide supplies as per the requirement. In order to maintain the supplier quality it was a need to supplier quality management tool where organisation people can raise the issue related to any goods or the supplier which can logged in the tool in form of non conformity. Once non conformity is raised it needs to be resolved by supplier with corrective action. Management of such incidents happens for us in the Intelex tool
  • Non conformity
  • Approved vendor list
  • Reports
  • Postive
  • Improved process efficiency and
Score 6 out of 10
Vetted Review
Verified User
Intelex is being used in partnership with a parent company for the tracking of quality, environmental, and safety data. This includes statistics and detailed reporting.
  • Easy-to-use interface
  • Support on multiple platforms
  • Very flexible customization
  • Implementation process is very difficult unless you are using the product out of the box
  • Licensing model is frustrating but they are willing to be flexible to make things work
If you have a dedicated resource to manage and implement the system, top to bottom, Intelex is fantastic. It's a very large system and requires dedicated personal--it's not something you can spin up and just run. Our administrator spends most of their time assisting with pushing things through the workflow and logging tickets due to custom requirements.
  • I'm not sure if Intelex was the right product for us. Due to parent company requirements, we moved forward with it.
eCompliance didn't meet the requirements of the parent company.
VMware ESXi, Veeam Backup & Replication, TrueNAS
Score 8 out of 10
Vetted Review
Verified User
We use Intelex for DWQMS document control, legal and other requirements, findings application, etc.
  • Document control.
  • Findings application.
  • Document control: When we search for a document, only the title of the lowest folder is visibly associated with the document. It doesn't help when you don't know the parent folders. It will be nice if the search function can be more user-friendly.
Document review and approval processes are too complicated. It is like you went through a set of doors to complete the task, but back up through a different path, some times more steps.
  • I don't see any negative impact even though training people to use it properly can be a challenge.
It's the department's decision.
We just upgrade the document control application from V5 to V6. There are still quite a bit of issues left unresolved.
Score 9 out of 10
Vetted Review
Verified User
Intelex Quality Management System is used by our US based employees at this time. We utilize the Document Control, Training Management, and Management of Change applications. The audit trails are very useful. However, the user interface has required some training and time for users to feel comfortable with the system.
  • The Document Control application has a lot of rigidity that is a benefit. The audit trails are easy to access. The approval flows are automated and the notifications allow for effective communication of what tasks have been assigned.
  • The My Tasks area is a fantastic tool that allows users to quickly see what they are required to do.
  • Intelex is a cloud-based system that allows work-wide access.
  • The document search ability is very helpful to our users. It is easy and quick to locate document.
  • When an employee is archived their information can no longer be pulled into a document via metatags. This is a flaw in the system and it would be valuable for this functionality to exist.
  • Better communication between Intelex and System Admins when upgrades are performed. They occasionally adversely affect the system and this lessens user confidence in the system.
  • Initial consultant was fantastic and response times were quick. The support ticket system is not as timely.
I would caution colleagues to make sure the system does what they need it to do and get it all in writing.
  • The reports are useful and what previously took hours is now accomplished very quickly.
  • Document approval flows are easy to construct and the automation and notifications keep assignees to task.
We felt Intelex was more user friendly and provided the services we were seeking in a system. We evaluated all applications vs. our company needs and wants.
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