Overview
What is Intellicus FLOW?
According to the vendor, Intellicus Flow is a solution designed to address data integration and analytics challenges faced by businesses. The primary objective of this software is to eliminate data silos within organizations and establish a unified source of accurate information from diverse data…
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Product Details
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- Tech Details
What is Intellicus FLOW?
According to the vendor, Intellicus Flow is a solution
designed to address data integration and analytics challenges faced by
businesses. The primary objective of this software is to eliminate data silos
within organizations and establish a unified source of accurate information
from diverse data sources. By leveraging automation capabilities, Intellicus
Flow aims to facilitate faster and more precise forecasting processes.
The solution offers several features to support various aspects of business
operations. These include what-if based capacity planning, aiding in the
optimization of costs while adhering to service level agreements (SLAs).
Additionally, it employs machine learning technology for efficient shift
planning with reduced leakages. Moreover, Intellicus Flow provides automated
rostering and staff scheduling functionalities, ensuring optimal assignment of
agents to customers.
Customizable dashboards enable real-time performance monitoring and export
options contribute to enhanced decision-making capabilities. Professional
services comprising customization assistance, training sessions, and ongoing
support are also offered. Although suitable for enterprises across industries
irrespective of their size, no specific sectors or professions have been
specified that may particularly benefit from utilizing this product.
Automated Rostering & Staff Scheduling
The product enables the automation of scheduling processes, ensuring appropriate allocation of staff members with requisite skills at specified times. Leveraging machine learning capabilities, Intellicus Flow streamlines shift planning tasks, resulting in precise scheduling and cost efficiencies for businesses. Moreover, it allows employees to bid for preferred shifts and weekly offs, empowering them and bolstering employee satisfaction. The system also facilitates integration with multiple sources for intelligent roster management and leverages its AutoML feature to derive insights from data across all customer channels. Equipped with automated payroll functionality and performance monitoring capabilities, Intellicus Flow aids contact centers in optimizing their workforce management processes while delivering a seamless customer experience across various communication channels.
Data Integration Automation
The product purports to offer the capability to integrate various data sources such as ACDs, Dialers, ERP systems, chatbots, emails, CRMs, LMSs, QMSs, spreadsheets, flat files or other data sources "out of the box". According to the vendor's claims, this functionality is intended to assist organizations in extracting valuable insights from their data and enabling business users to make informed decisions. Furthermore, Intellicus Flow claims to provide customizable and real-time 360° dashboards that facilitate comprehensive analysis of data at both a high-level and granular detail. The solution also offers automated data integration capabilities for proactive analysis accompanied by actionable real-time insights. Additionally, it asserts support for self-serve analytics without requiring IT intervention. Lastly, Intellicus Flow allows users to train machine learning models using historical or real-time data and conveniently import external algorithms if desired.
Intellicus FLOW Features
- Supported: ETL- Connect with everything
- Supported: Forecasting- Forecast with confidence
- Supported: Capacity Planning- Balance cost with customer delight
- Supported: Shift Identifier- Plug leakages and elevate productivity
- Supported: Rostering and Scheduling- Match the best agent for every customer opportunity
- Supported: WFM Analytics and Dashboard- Create a culture of excellence
Intellicus FLOW Video
Intellicus FLOW Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | Globally |
Supported Languages | English |
Intellicus FLOW Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 0% |
Enterprises (more than 500 employees) | 100% |