Overview
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Pricing
View all pricingWhat is Interactions Digital Roots?
Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Product Details
What is Interactions Digital Roots?
Interactions Digital Roots collects conversations from across the web and not only captures keyword and
sentiment analysis but also includes customer intent. The vendor says that this
allows the platform
to identify and route conversations in a precise and highly customizable way.
Using Machine Learning and Natural Language Understanding, the system can
prioritize and categorize actionable content, automatically routing it to
workgroups (queues) organized by customer assistance, marketing support or
contact support (conversations directed at a specific brand or social handle).
Interactions Digital Roots can gather information from both owned and public sites including mainstream
social platforms, as well as harder-to-reach forums, blogs, news and review
sites.
Interactions Digital Roots currently provides coverage for the following areas of the web: Twitter, Facebook, Instagram, YouTube, Google+, blogs, Q&A sites, ratings sites, discussion and enthusiast forums, hosted communities, Pinterest, LinkedIn, Reddit, news sites (comment sections), Weibo and media sites.
Digital Roots was acquired by Interactions in 2017.
Interactions Digital Roots Features
- Supported: Intelligent Filtering
- Supported: Unlimited Source Coverage
- Supported: CRM Integration
- Supported: KPI Reporting
Interactions Digital Roots Screenshots
Interactions Digital Roots Downloadables
Interactions Digital Roots Integrations
- Oracle Siebel CRM
- Salesforce.com
- Adobe Social
- Oracle Social Cloud (legacy)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Interactions Digital Roots Competitors
Interactions Digital Roots Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 5% |
| Enterprises (more than 500 employees) | 95% |
Interactions Digital Roots Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | English, Spanish, Portuguese, French, Chinese, Arabic |
