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Interactions Digital Roots (formerly ENGAGE)
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Interactions Digital Roots Reviews

Interactions Digital Roots
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    About Interactions Digital Roots

    Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine Learning and Natural Language Understanding, the system can prioritize and categorize actionable content, automatically routing it to workgroups (queues) organized by customer assistance, marketing support or contact support (conversations directed at a specific brand or social handle).

    Interactions Digital Roots can gather information from both owned and public sites including mainstream social platforms, as well as harder-to-reach forums, blogs, news and review sites.

    Interactions Digital Roots currently provides coverage for the following areas of the web: Twitter, Facebook, Instagram, YouTube, Google+, blogs, Q&A sites, ratings sites, discussion and enthusiast forums, hosted communities, Pinterest, LinkedIn, Reddit, news sites (comment sections), Weibo and media sites.

    Digital Roots was acquired by Interactions in 2017.

    Interactions Digital Roots Features

    Has featureIntelligent Filtering
    Has featureUnlimited Source Coverage
    Has featureCRM Integration
    Has featureKPI Reporting

    Interactions Digital Roots Screenshots

    Interactions Digital Roots Integrations

    Oracle Siebel CRM, Salesforce.com, Adobe Social, Oracle Social Cloud, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

    Interactions Digital Roots Competitors

    Pricing

    Does not have featureFree Trial Available?No
    Does not have featureFree or Freemium Version Available?No
    Has featurePremium Consulting/Integration Services Available?Yes
    Entry-level set up fee?Required

    Pricing is based on program scope. Please contact Digital Roots for pricing details.

    Interactions Digital Roots Customer Size Distribution

    Consumers
    0%
    Small Businesses (1-50 employees)
    0%
    Mid-Size Companies (51-500 employees)
    5%
    Enterprises (> 500 employees)
    95%

    Interactions Digital Roots Support Options

     Paid Version
    Phone
    Live Chat
    Email
    FAQ/Knowledgebase
    Social Media
    Video Tutorials / Webinar

    Interactions Digital Roots Technical Details

    Deployment Types:SaaS
    Operating Systems: Unspecified
    Mobile Application:No
    Supported Countries:All
    Supported Languages: English, Spanish, Portuguese, French, Chinese, Arabic